112 comments found.
Honestly, this has been the most disappointing experience I have ever had with theme purchase. How can you be jumping from one problem to the other? I installed demos and everything broke, missing css and js files. Then I am trying to migrate the installation to another website and can’t seem to revoke the license. You’ve a good product but tiny issues are messing it all up.
Hello,
Sorry for the inconveniences.
We’ve helped you with the demo installation issues.
You should be able to revoke the license as shown here: https://goodlayers.ticksy.com/article/17178/ If that’s not working, please check the spam folder for the confirmation email. If you still have any issues, please open a support ticket or email us using the form and we can help: https://themeforest.net/user/GoodLayers
Hello admin, please want all emails sent to registered users to be in the inbox, it currently fo to the spam folder.
Thank You
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much! 
Can i use multi location feature on all demo themes? I can see the location feature in https://demo.goodlayers.com/hotale/hotelchain/ search bar. Is it available to enable on all home pages?
Another question, is it possible to redirect the book now/ Reserve button to an external booking url system? eg:www.cloud-custom-booking-engine.com/propertyname/booking
Hello,
Thank you for your interest
- Yes, the location option can be enabled on all homepages.
- Yes, we can help you change that.
I have 2 cottages for rent. Can I connect this to our channel manager (Hosthub) and sync both cottages? THank you
Hi,
First of all, Thanks for your interest
Yes, you can sync them via iCal. Please make sure that your provider also supports iCal as well.
Thank you for the reply. Is it also Possible to connect with API as well?
Hi,
Unfortunately not :/ It can’t be connected via API.
Hello. Is there a way to change the “room” slug for every rooms page ?
Hi,
Yes, You can change that by adding this code at the end of the functions.php file(preferably in a child theme):
add_filter( ‘tourmaster_custom_post_slug’, ‘my_custom_course_slug’, 99, 2); function my_custom_course_slug($val, $post_type){ if($post_type == ‘room’) return ‘my_word’; }
After changing that, you may get a 404 error on these pages. For that you need to open the admin panel and save the permalinks(wp-admin > settings > permalink) once.
Hi Sandeep, I still have an issue for my room orders manager. His wordpress role is set to “Tour staff” but he can’t access to the room orders anymore. As it is an old issue that has been fixed in the past (PUBLIC TICKET #3332813) but showing up again, I would like to avoid renewing my support just for that. For notice, nothing changed regarding the wordpress user profile used for the staff manager. Thank you for your help !
Hello,
Sorry to hear that.
Could you provide the WordPress username-password using the form here so we can take a look: https://themeforest.net/user/GoodLayers
Thanks.
Is the sites fully customizable, can I mix and match from different pages?
Hi,
Yes, you can do that.
Thanks for your interest by the way
Great theme! Here is pre-sale question: Does this theme match with the latest Wordpress version WordPress 6.3.x?
Hi,
First of all, Thanks for your interest
Yes, you can also use it with WP6.3.x It’s compatible with that.
this theme support elementor?
Hi,
The demo content doesn’t come with Elementor. We use our own builder.
Thanks for your interest by the way
pre sale question
1) Can I make night pricing like for 1 night-150$, 2 night – 300$, 3 night – 450$, but for 7days/week flat rate 700$ ?
2) refundable and non refundable function ?
3) If someone book for 1 night by default system will add extra 30$ cleaning fee but for 2-3-4-5-6-7 night there is no cleaning fee and this cleaning fee will be added just only for selected rooms? please help!
Hello,
Thank you for your interest. Sorry, there’s no option for any of these in the theme.
Is revolution slider included or is there a function for automatically changing images?
Revolution slider is also included as a bonus file via our extended license. However, we don’t have the demo content created with this slider. You can use it but need to set up by yourself.
Thanks for your interest by the way
Hello, please I need help with the following: 1. How do I change the site currency symbol? 2. How to set the number of rooms.
1. The currency drop-down, Shows USD, and EUR, can I add the Naira symbol
2. Can the number of rooms available be set, let’s say I have 40 rooms, 20 booked, can the numbers available be shown to the guest so that he can still book, if all rooms are booked, at the point of booking, there should be a prompt that all rooms are booked.
3. I just want the pay now button on the checkout page, I don’t want the option “to book and pay” later on the checkout page
Hello,
The number of rooms can be changed in the Room Settings when editing a room: https://ibb.co/KNFNdYg
1. Yes, you can do that in the Tourmaster global page: https://demo.goodlayers.com/document/hotale/#tourmaster-global-money-multicurrencies
2. Sorry, there’s no option to show the remaining room amount. The room will be blocked/unbookable if all the rooms are booked on a particular date, a message will be displayed saying this.
3. That can be disabled by turning off the ‘Booking’ payment method here: https://demo.goodlayers.com/document/hotale/#room-setting-deposit
Regards.
Hello admin, I have gone through the features, very impressive, please I have these pre-sale questions, can I have a demo admin and user login access, also is there a provision for the mobile apps?
Hi,
Unfortunately, we don’t have access to the test site due to security reason. However, you can see these videos to see how the theme works: https://www.youtube.com/playlist?list=PLNIFTA4Bjp3uT9sWumvchrVCnoZ8w0bnA
Please can I use paystack through woo commerce to accept payments
Also you did not answer the mobile app question
Hi,
1. Yes, you can use Paystack payment with WC : https://woocommerce.com/products/paystack/
2. Yes, the theme supports responsive which works with mobile view.
Cheers!
Hi Sir greetings! pre purchase question: My friend recommended this theme to me and so I had a look at the functionalities, and all seem okay except for email that admin receives whenever a booking is made.
It appears that the email subject for each booking does not change and thus all email for bookings gets bundled into 1 email thread which gets confusing when we have to reply to any guest. We tried to add {customer-name} to the subject but it just shows as {customer-name} in the emails, basically it does not insert the customer’s name in the subject.
Is there any other way to modify the subject so that each email for booking has a different subject? (Maybe inserting Room order numer, email etc) Thanks!
Hello,
Thank you for your interest
Yes, you can use {id} to show the booking id in the email subject.
Hi! I noticed a bug in the theme, whenever a customer would select “book and pay later” and then try to pay via dashboard, the PAY NOW button does not load anything at all.
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Yes it is sent. Thanks! I have tried replacing the plugin with a fresh one, different versions of wordpress / woocommerce but nothing was able to make it work. Hope it gets fixed soon
Hi, thanks for the support and fix! It was not a bug but some error on my end of hosting. Great support
Thanks! Glad this sorted out
Luxury Suite Room:
Link:https://demo.goodlayers.com/hotale/hotel1/room/luxury-suite/?start_date=2023-09-27&end_date=2023-09-28&room_amount=1&adult=2
This room page, There is only one photo as the room photo. room Thumbnail is below the description. so customer has to go end of the page to see room photos. I need to add this room photos as a thumbnail to this main photo location. Can I do this?
Yes, these sections are built using page-builder, they can be moved around as you want
Hi,
If I buy can I add this price option for rooms.
Example:
Penthouse room:
Bed & Breakfast
1 Person = 50 $
2 Person= 70 $
3 Person = 95$
4 Person = 120$
Half board
1 Person = 45$
2 Person= 65$
3 Person = 90$
4 Person = 110$Can you please answer regarding this room price option.
1.Do you have future update for this price option? can you confirmed it?
2. After buying the theme, Can I know where this option is in the code until your update? Until then, I can ask a developer to customize it. Will you answer this after I buy it?
Hello,
You can set a base price for the room and a price for any additional guests. It is not possible to set a different price for each extra person.
There are no plans for this type of pricing yet, but it may be considered if there are similar requests from others.
Yes, we can help you locate the code for this.
1- did theme support rtl and arabic language? 2- Should I purchase any additional plugins like WPML or plugin for booking 3- Is it possible to add multi hotel and website visitor can search or book a room for specific hotel or search across all hotels listed in the website.
Hello,
Thank you for your interest
1. Yes, you can use any RTL language.
2. There’s no need to purchase any extra plugins for booking. You can use a plugin like WPML or Polylang if you want to create a multilingual website.
3. Yes, you can add them as a ‘location’ as shown on one of our demos: https://demo.goodlayers.com/hotale/hotelchain/
many thanks
another questions did theme support elementor ? also is it possible to add user privileges i mean create user just to manage booking and add rooms without ability to modify theme or pages itself .
We use our own page builder, you can use other page builders but they will not have any theme specific elements in them.
Yes, we provide a separate user role for this
The theme iCal Supported right? is Booking.com available in that?
Yes, the theme support iCal but only with the room type that has only 1 room. (ex. if you have room type A and that type has 5 rooms then iCal isn’t supported.)
Booking.com has iCal but you should read its condition to make sure as well.
Thanks for your interest by the way
Hi I have one question it tried asking this question before but there was some confusion so let me clear that, we are having 1 client who is having his hotel, in different location, so i am creating this website for them, my question is does the theme comes with proper admin panel? only 1 admin panel, from where client (owner) of this hotel will add bookings or add rooms, add availability and keep track of currently which rooms are book, and who are staying in that room, like that way, Because the owner will not able to handle WordPress dashboard to add rooms, so does the theme comes with the good admin panel?
not asking for multi vendor, just want to ask if theme comes with 1 admin panel for client to add rooms and all
And can admin see in the dashboard that, in which hotel how many rooms are booked in their dashboard with that booking customer name? the theme i am talking about is the hotel chains theme you have for multi locations
Hello,
Thank you for your interest.
The rooms have to be managed from the WordPress dashboard, there’s no separate admin panel.
This is not complicated though, you can get a better idea by taking a look here: https://demo.goodlayers.com/document/hotale/#creating-room
