1824 comments found.
Hi, I’ve been using your excellent theme for some years now. But I’m facing a strange issue. I’ve added on my homepage (https://fagunia.com) our media mentions in the form of a gallery of images with each image linking to a specific url using the Slide Link to url option of the gallery.
But when I click on any image in the gallery, the url each image is linked to is not clickable. I need to right click on the image and select open in a new tab for the url to open, which works only on desktops, in mobiles this option also doesn’t work. How can I make the image links in the gallery clickable on direct click both on desktop and mobile devices?
Hello,
Could you try replacing your \wp-content\themes\hotelmaster\include\function\gdlr-media.php file with the one from here and see if it helps: https://we.tl/t-vBmJRsfk4q
Thanks.
Thanks this issue seems to have been corrected in the latest update. However, when I updated to the latest version (4.1.8) I’m getting a critical site error message and my site becomes non functional. The issue seems to be with the new GDLR Hotel plugin as when that plugin is deleted the site is functional. I installed the update as a separate new theme as mentioned in the update instructions. I also went back to the old 4.1.6 theme but I still get the critical site error now even with the old GDLR hotel plugin. Can you let me know why I’m getting this critical error and how this can be fixed?
Could you make sure you have updated the included plugins when you updated the theme? If that’s not the issue, please send the error log file using the contact form here so we can look into this: https://themeforest.net/user/GoodLayers
I had updated the plugins and its only after that this the critical error started coming up. As I couldnt solve this issue restored the backup of my old install. So curently back to 4.1.6 version of the theme. Will send you the error log. You mean the error log of the whole site right or does Hotel Master generate its own error file?
Please send the error log of the whole site.
I checked the error log of the whole site and also the error log file within the wp-admin folder. Both of them have no errors recorded after May 2022. Any other log option to check on the above critical error?
Could you make sure you have error logging enabled: https://wordpress.com/go/tutorials/set-up-wordpress-error-logs/
Feel free to send the WordPress and FTP username-password so we can do this for you: https://themeforest.net/user/GoodLayers
Many thanks for your help. Once I updated to WP 6.4.1 and then did the theme update, everything worked fine!
Good to hear that, let us know if you need help with anything else 
HI. I’m trying to change the background of the logo in the mobile version but I don’t know where to go anymore. I tried on the Hotel Master Elements Color panel but failed. Among my plugins I also use Elementor and I thought there was some setting but I couldn’t find anything. Thank you
Hello,
You should be able to change this in the Theme Options Panel(wp-admin > hotelmaster) > Elements Color > Top bar/ header bg > Header Background Color option.
If that’s not working, please post the page URL where we can see the issue.
Thanks.
It didn’t work unfortunately.. www.micasaestucasabandb.com
Could you try adding this custom css in Theme Options Panel > General > Page Style > Additional Style instead:
@media only screen and (max-width:767px){ .body-wrapper.gdlr-header-transparent .gdlr-header-inner { background-color: #bdd6e0; }}
You can change the color code in this css.
I solved! Thank you very much for your support..
“Hello, I’m interested in purchasing your hotel booking WordPress template from ThemeForest. Before making the purchase, I’d like to know if it’s possible to integrate the reservation system on the website with the Oracle Hospitality booking system used by hotels. Can you please provide information on the compatibility and any necessary steps or plugins required for this integration?”
Hello,
Sorry, there’s no built-in integration with Oracle Hospitality booking system.
However, we include an option to embed code for booking forms from 3rd party websites. You can use this option if the Oracle Hospitality booking system provides you with embed codes.
Good day, Trust all is well, I wanted to find out if its possible to add banking details on the booking form? So the person booking can receive banking details if they book via email? Thank you in advance
Hello,
Yes, we can help you add these details to the booking form and in the email.
Good morning, For a few days now, the “Hotel Room Availability” elementor block has no longer appeared at all. What’s happening?
Hi,
Could you provide your wp-admin account back via our support forum so we can check this out ?
Thank you.
Pre sale question: I dont really understand the iCall feature clause, i have 6 units of 3 bedrrom apartment, also listed on airbnb and bookings, its 6 unit of same 3 bedroom apartments, will i be able to sign this with airbnb? since i am listing as 6 units
Hello,
Sorry, that’s not possible, the ical feature works only if you have 1 unit of a room.
Are there these options?
1. I want to give for some rooms 30% discount from actual price. Customer can see this.
2. Are there shorts code option?
3. Customer cam select 30% percentage option and full payment option?
4. I want to large or full screen photo for rooms. And room page photo should be thumbnail view or sliding view
3. Customer cam select 30% percentage option and full payment option? I use woocommerce payment getway
Hello,
1. Yes, you can do that using the coupon option.
2. Yes, available shortcodes are shown on the demo: https://demo.goodlayers.com/hotelmaster/myapartment/
3. Yes, customer can select to pay a deposit or the full amount. It is not possible to make the payment with woocommerce payment gateways.
4. Yes, this size can be increased or replaced with a slider.
Hello,
After updating the WordPress to the 6.3 version the website crashed. Tried to debug things deactivating plugins/template and it seems to be compatibility problem with GDLR Hotel and Hostel plugins:
Fatal error: Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, function “gdlr_hostel_event_init” not found or invalid function name in /home/amazong/www/wp-includes/class-wp-hook.php:310 Stack trace: #0 /home/amazong/www/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(NULL, Array) #1 /home/amazong/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #2 /home/amazong/www/wp-admin/includes/plugin.php(693): do_action(‘activate_gdlr-h…’, false) #3 /home/amazong/www/wp-admin/includes/plugin.php(869): activate_plugin(‘gdlr-hostel/gdl…’, ’’, false, false) #4 /home/amazong/www/wp-content/themes/hotelmasters/include/plugin/class-tgm-plugin-activation.php(1839): activate_plugins(Array) #5 /home/amazong/www/wp-content/themes/hotelmasters/include/plugin/class-tgm-plugin-activation.php(1880): TGMPA_List_Table->process_bulk_actions() #6 /home/amazong/www/wp-content/themes/hotelmasters/include/plugin/class-tgm-plugin-activation.php(439): TGMPA_List_Table->prepare_items() #7 /home/amazong/www/wp-includes/class-wp-hook.php(310): TGM_Plugin_Activation->install_plugins_page(’’) #8 /home/amazong/www/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(’’, Array) #9 /home/amazong/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #10 /home/amazong/www/wp-admin/admin.php(259): do_action(‘appearance_page…’) #11 /home/amazong/www/wp-admin/themes.php(10): require_once(’/home/amazong/w…’) #12 {main} thrown in /home/amazong/www/wp-includes/class-wp-hook.php on line 310
Can you help me with that please?
Greetings
Hi,
Could you update the theme and plugin to the latest version and see if this helps.
If not, please provide your wp-admin account and ftp-access info back via our goodlayers profile page so we can check this out.
Thank you.
Hi, I installed the theme and try to exchange the pictures in a gallery. Why are images a bit blurry when they are embedded in the gallery? In the media library they are still completely sharp.
Hello,
Could you make sure you’ve selected a proper Thumbnail Size in the Gallery element options in the page-builder?
If that’s not the issue, please post the page URL so we can take a look.
Hello,
Unfortunately the website isn’t online yet, so I can’t send a link.
I have exactly the same settings as your template “Gallery 3 Colums with caption”. Now I’ve just noticed that all the images in your template are also slightly blurred, e.g. the pictures of the rooms. Only when you click on the picture to see it larger it is sharp.
Is it possible to change that somewhere so that the preview image is already sharp?
Unfortunately, it doesn’t work for me to enlarge the image when I click on it. Where can you adjust this?
Thank you and best regards
You should not have issues if you are using the same settings.
Try regenerating the thumbnails using a plugin like this and see if it helps: https://wordpress.org/plugins/regenerate-thumbnails/
If that didn’t help, we will need to look at the page to see what’s causing this issue.
This is a good theme and also quite well documented. Once you figure out how their theme builder works the rest is quite atraight forward and detailed. I’m only trying to figure out how to activate the theme with purchase code as the theme deactivates once I’m out of backend. I created a support ticket #3427703. Kindly help
Hi,
This is happening because of a caching plugin, not because of the theme activation. We’ve explained more about it in the ticket
thanks
Hello,
I noticed the phone number on the reservation form is not validated as a number. I have created ticket with number #3424920. kindly assist.
Hello,
We’ve replied to your ticket, please continue here: https://goodlayers.ticksy.com/ticket/3424920
Hello, i have a pre sale question. About the Sync with Booking, Airbnb… How it works? Have in mind that i’m new in the market, actually i’m a investidor in B&B and Hostels Market.
Hello,
You can use this option to sync your bookings with 3rd party services like Airbnb.
To use it, you need to add the ical URL from the 3rd party websites in the theme and add the URL from the theme into the 3rd party websites.
You can get a better idea by looking at its screenshots in the Hotel System > Ical section here: https://demo.goodlayers.com/document/hotelmaster/
Hello, GoodLayers. How are you guys?
I have some pre-sales questions. I have looked at the description of your plugin, but I’m not sure if it fits to our scenario here. Could you help me, please? These are very specific to our situation, so don’t worry if your plugin doesn’t cover everything.
Situation: I have a project that receives people only when we have events. It is a project that has 3 hostels of different sizes and features. There are different kinds of events and, therefore, the price to visit and to sleep here are different according to each event. If someone wants to sleep here, he cannot sleep on varied dates. They will pay the price of the total event and enjoy all the perks of the event.
For example: There are 2 events in a given month. 1. The first event costs $100 to visit and $350 to sleep the 3 days of the event. 2. The second event costs $70 to visit and $600 to sleep the 7 days of the event.
We would like to know if it is possibile to do the following with your plugin:
1. Rent entire hostel, room or only beds: we have family and group options to rent not only the bed, but the entire room or the entire hostel for the event. Each with its own prices.
Something like this:
- Category: Hostel ($1500)
- Sub-category: Rooms ($1000)
—- Items: Beds ($350)
The person can rent just a bed for the duration of the event, they can rent the room for their family for the duration of the event or they can rent the entire hostel for their group for the duration of the event. It can’t be less than the duration of the event. They can always checkout early if they wish, but they can’t purchase fewer days than the event’s duration unless the event allow it.
For example: In an event of 10 days, you can stay 10 or 5 sequential days. There would be two options when deciding to rent the bed/room/hostel.
Something like this:
- Category: Hostel (10 days – $1500; 5 days – $900)
- Sub-category: Rooms (10 days – $1000; 5 days – $600)
—- Items: Beds (10 days – $350; 5 days – $250)
2. Sell participation tickets for those who will be here to visit. Somebody can buy the pass for only one day (whichever day they wish to participate). Possible to buy multiple passes (for example, I can only visit the place on monday, wednesday and friday).
3. Option to add items they consume here (like books, soda, etc). Point of sale, for example. Items tied to the person’s expense history.
4. Possibility to only allow purchase of fixed dates of the event. For example, if the event is for 3 days, somebody can’t rent a room for only 1 day. They can only buy the full packet of 3 days for X price.
5. Allow people to manage their bookings and payments.
I understand these are very specific and the plugin may not cover every aspect. If you could just inform me what can e done, I’d be very grateful. Thank you ahead of time for your time and work.
Hello,
Thank you for your interest
We provide options to rent beds and rooms, there’s no option to rent the entire hostel, this has to be added as a room.
Sorry, there’s no option to limit the stay to sequential days. You can set a minimum night stay though.
There’s option to sell the tickets or items, these have to be sold as a service along with the rooms/beds or sold separately using a plugin like woocommerce.
There’s no profile page to manage bookings/payments, you may want to consider our other theme for this: https://themeforest.net/item/hotale-hotel-booking-wordpress/38017003/
Parse error: syntax error, unexpected ’?’ in D:\inetpub\webs\navonanrcom\wp-content\plugins\really-simple-ssl\functions.php on line 33
i need urgent support. this happened just updating installed plugins. my website in not reachable in this moment
Hi,
I just replied your email.
was going through your theme with a friend and the issue was not been able to receive email from contact form and also not receiving email when someone book a room and the customer wont receive either. the theme is latest version.
And it looks like instant payment calculates based on the dollar or supported currency. it doesn’t have a currency conversion rate. example, if you have set your currency symbol to GHC or GH₵ and the amount for room is GH₵100 will it be calculating as GH₵100 when using instant payment like PayPal etc. or it will be calculating as $100 ?? the currency conversion is different.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through https://support.goodlayers.com (Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
The issue is that he is working on the theme on local server. I’m not the one that bought the theme, he is the one, but I have a bit programming knowledge than him. So if I can know the possible issue to that. Me and him can table it out before it goes online.
For me, I will be buying your second theme for a project I will start by earlier next month.
I await your response. Thanks.
At least please provide us the purchase code so we can verify your purchasing first. Please provide it via the form in our profile page along with our conversation here so we can recognize.
Ok. I will request that from him. Thank you.
Hi,
is the theme compatible with wordpress 6.2?
Sorry! Just saw it is 
I can’t customize the homepage with “Page Builder Options”. Looks like an error occurred. Can you guide me to the solutions?
Hello,
This is most likely happening because you are using an older version of the theme, please update your theme to fix this. Instruction for updating the theme can be found here: https://goodlayers.ticksy.com/article/1893/
If that’s not the issue, Could you try this after disabling your other plugins and see if it helps? If that resolves the issue, you can reactivate them one-by-one and see which one is causing the trouble.
Thanks.
I have this theme installed but the banner eventually gets deactivated and appears blank
Hello,
Could you provide the page URL where we can see this issue? Thanks.
You can also open a private ticket here if you don’t want to post your URL in the public comments: https://support.goodlayers.com/
I want the theme to support the creation of an infinite number of owners of hotels and their hotel units. I also want each hotel owner to have his own account through which he can know his balance and request transfer. I also want there to be the possibility of commission marketing for marketers, as well as it is necessary that there be the ability to book flights This is my email, please contact me onfastgroup@gmail.com
Hi,
First of all, Thanks for your interest
Unfortunately, this theme doesn’t have that feature.
Hello , i have already purchased 2 licences. I created the first site and i want to duplicate the whole content, all the plugins, as you understand i want to duplicate everything to be used with the second licence. Is that possible and how? Which plugins i can use to do that ? Thank you
Hello,
Yes, you can do this using a plugin like duplicator: https://wordpress.org/plugins/duplicator/
ok.. So there wont be any conflict with the licenses of the two websites ?
That won’t be a problem
