This author's response time can be up to 1 business day.
How can I increase the width of homepage container?
Please create a new account on thimpress.com. You can read more here: https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Sailing forum: https://thimpress.com/forums/forum/sailing/ and create your topic. We will check your issue.
Hi, I just purchased your theme. After I install, I have broken dashboard in my wordpress. See screenshot – https://i.imgur.com/ciojI9d.png
Is it related to wordpress new updated to 6.0.1 or what? Help please
Is it possible to see the dashboard of the user in the frontend? One of my questions was if its compatible with Elementor and I see a lot of answers already and ready to buy.
Lastly, does this theme support multicurrency switch?
Thanks & Regards,
ThimPress – Customer Service
Now, I have purchased the theme. Good job guys
I’m importing demo for one of the demos. Is it posible to get a slide from another demo and use on the demo I’m importing?
Please create a topic on our forum then we will send the slider you need to you.
I’m getting pissed off already for all the long processes https://prnt.sc/XwTz4YBgXl9r I don’t know what else to do here
Hello, over 24 hours now that I posted I’m unable to create a topic on your site, no response yet. Does that mean I’m not qualified for support?
Do you submit the purchase code before? Please submit the purchase code then you can create a topic. https://prnt.sc/2lRk8_A0yjCa
Hello, I’m experiencing serious errors of slowness of the site. My hosting showed me this message in the error log, can I know what it is? PHP Warning: Illegal offset type in /home/solariam/public_html/wp-content/plugins/wp-hotel-booking/includes/products/class-wphb-product-room.php
Please be sure theme and all plugin related is the latest version and remove the debug log file to check. Your support license has expired. Please renew your support license to get the best support service.
Is it possible to use the template without elementor?
When I bought the template elementor was not used and I did the whole site without problems.
After the updates as well as a lot of errors that I don’t know how to fix, I CANNOT EVEN CHANGE A PAGE ANY MORE.
It kicks in elementor I add some text, save and nothing happens on that page.
I need to be able to make some changes like when I bought the template.
Please don’t ask me to post in the forum because the support has expired and I can’t!
I’m not asking you to do something to me, but to put me in a position to work with a template that works. Now after the updates it is not good for me and it does not seem fair that I have to pay to solve problems that have not been there for two years.
I have already written to the support mail for some content viewing problems, and I have already been told to post in the forum, but I can’t.
Please note this is not our support forum, bugs still need to be generated on the forum for easy communication. You can create a topic on the WP Hotel Booking plugin forum https://thimpress.com/forums/forum/plugins/wp-hotel-booking/?v=62ad32c259c3e. This forum is free, you can completely create a topic there.
At the link where you sent me I read:
The forum ‘WP Hotel Booking’ is closed to new topics and replies.
Hello and thanks for the reply and for the support in email.
However it seems to me that the problems I am having after the update are not related to the plugin but the template … at least I think.
Today I discovered that even the calendar in the home no longer works well, and also that if I modify a page with elementor the changes are not applied … I also wrote this today in an email to support and I hope to receive a solution to fix the problem .
I take this opportunity to ask a further question.
If I extend the support period, could you find me a way to continue using your template WITHOUT ELEMENTOR but with the old editor?
I hate Elementor (besides the fact that it now doesn’t seem to work), and I don’t buy templates where it’s the only editor.
I loved your previous editor but now after the update I no longer see how to edit in the old way is it still possible?
Please follow your email, our support team replied to you.
Trying to format the text I have in “additional information” on the room description pages, but no matter if I format using visual mode or text mode, the formatting (html tags) disappears after saving.
I would like to know the following:
- Can the hotel owner himself make reservations in the back office?
- Is it possible to take a report of the reservations per customer between dates?
- Is it possible to have access to the demo backoffice?
- Is it possible to book more than one room?
- Does the theme control reservations, does it not allow booking rooms that have already been reserved?
1,4,5. Yes, you can create orders from the backend
2,3. Unfortunately, that’s not possible.
can i create it with in elementor
Yes, our theme works with Elementor.
Hi the theme is very very very very slow and the only solution you’ve told me is downsize the image but all image are not over 1mb, I have no idea how to fix it, this website was running ok with normal speed but when the wordpress updated to 5.9.3 it came with many problems.
1.Other website with other theme in same host all working find.
2.Please please please solve this problem completely.
Then go to the Eduma forum: https://thimpress.com/forums/forum/sailing/ and create your topic. We will check your issue.
Can I upgrade from 1.12.1 to the last version? I have tested it (via FTP) and my website crashes
Yes, you can completely update it.
Hello, guys after my wordpress update to 5.9.2 it brakes because of WP Hotel Booking and now even if i restore my website it auto update wordpress, is there a way to fix WP Hotel Booking ? Please do some tests of WP Hotel Booking with 5.9.2.
Please go to the Sailing forum: https://thimpress.com/forums/forum/sailing and create your topic.
Our support team will check then fix that for you.
Yep its a bug not because of an update, i will send all details, thank you
Hope to hear from you soon, we will check it now
Is the theme support elementor?
Yes, of course, out theme compatible with the Elementor plugin.
Hello, i had buyet this theme, and imported twice demo and i have same issue https://ibb.co/W0tc1zy how can i repair this ?
Jesus, on mobile its complet brake the website.
Please go to the Sailing forum: https://thimpress.com/forums/forum/sailing and create your ticket.
Our support team will check then fix that for you.
Good morning, I am interested in buying your theme, but first I have some doubts:
- Can prices be set with discounts for the number of nights? Example of if you book from 8 nights, 20% is discounted.
- Can you set special prices for the season and for exact dates? For example, July and August raise the price of the room. And another example that for a specific holiday put a higher price.
-Can you set a price per day of the week? For example, Saturday is always more expensive than the rest of the days, and Monday is cheaper.
- Can they be put as payment with redsys or paycomet card?
- We don’t want to differentiate between children and adults. Can the option for children be removed?
- We are interested in the guest only paying 50% by card and the rest upon arrival. Is there an option?
-Can the reservation calendar be synchronized with Booking.com?
- Can emails be personalized?
- Can you remove the add ons from the gateway?
- I see that in demo 1 there is an error, when the dates are chosen and the available rooms appear, if you click on the photo of the room a tab of the photo opens, when it should redirect to the room, is this error resolved?
Thank you very much in advance
1. So sorry, we don’t have this feature.
2,3,4,5,8,9,10. Yes, we have this feature.
6,7. So sorry, this feature is not available now.
Hello I cannot find Appearance >> Customize >> Site Identity >> Site Icon in order to change the favicon of website.
Please go to Appearance -> Customize -> General -> Logo -> Site Icon
Hello, fa fa icons are not working after updating the theme, can you please guide us to how to fix it ?
Please be patient, we will update the theme to fix this issue.
Hi, i dont know what update crashed the theme, I bought it 2 years ago, and now y cant use any calendar box because appears a font awesome code instead calendar icon. I cant post in a support forum because has passed my support time but i can see many users with this problem, and i think that it may be solved in a update without renew the support. Could you check it? Thank you. My site is cister-lacalzada.com
Which WordPress version are you using?
Hi, thank you for your quick response. I use Wordpress 5.9 up to date and all plugins updated, included your theme 4.1.9 with all plugins up to date. I use simple booking without woocommerce and using site origin editor. I’ve checked classes for booking search widgets and all is like your demo. I had migrated two times (restoring from backup) from the old core to new, like your doc, but i cant solve it. I tried insalling font awesome plugin but nothing works.
With the new core, i have another critical problem. When i book like a customer, i can see booking ok with confirmation email, but when i try to book another, with same or diferent mail, in final screen system freezes and i cant see confirmation screen nor mails, but booking appear in my backend. I use litespeed server, but i have disabled litespeed plugin cleared caché, deleted worfencence and i dont know what more to do, but my customer need solve it, and with the thim core update i have this great problems. I cant use old core but security attacks, and mantain all plugins and themes up to date.
If you thing that i need to pay another support suscription to use your ticket system (i see similar problems in forums but i cant see responses), tell me and i contact with my costumer.
Thank you in advance.
Regards from Spain.
Please send the email to firstname.lastname@example.org our team will check for you.
Hope to hear from you soon!
Hi. I bought this theme last year , and it worked fine , but recently some changes happened like the calendar icon is showing the code of awesome font instead of the icon
Can you send us the URL of your site? Let be sure to update all themes and plugins to the latest version.
Hi. My customer have his own booking system, connected to it’s desktop booking system. It’s possible to disconnect the side options (“book this room”, “your booking” and “your reservation”) and place there just a button to acces to it own booking system? I want to maintain the bedrooms information.
We are so sorry, it is impossible.
theme demo content is not installing
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Price is in US dollars and excludes tax
Power Elite Author
Millions of creative assets, unlimited downloads.
One low cost subscription. Cancel any time.
Effortless design and video. Made online by you.
Smart templates ready for any skill level.
We'd like to ask you a few questions to help improve ThemeForest.