590 comments found.
How do I configure Activate Account for African Countries (Uganda). It looks like it’s for only European Countries.
How do I configure, Activate Stripe Account for African Countries (Uganda). It looks like it’s for only European Countries.
Hello,
All the supported payment gateways are listed on the item details page.
Screenshot: https://d.pr/i/8s2vVM
Unfortunately, we are not able to help you about how to open a Strip account.
It seems that 2checkout and Flutterwave are supported in Uganda.
Best Regards,
Eagle Themes
on the rooms page is it possible to change the arrangement of the room, from cheap to expensive?
Hello,
there is no such option for the rooms page at this time.
Best Regards,
Eagle Themes
I had this theme installed on a demo site, and the site was not renewed. I tried using it on a new domain, the purchase code is not working. But the code is not active on any site. Please I know I do not have an active support. Consider responding. Thanks in advance.
Hello,
your license on November 12 2023 was activated under the domain XXXXhyrview.sbs and Zante is still activated under the mentioned domain.
This is considered as a final end product, and we are NOT able to deactivate your license as we can deactivate licenses only for dev/temporary domains/installations.
Best Regards,
Eagle Themes
1. I have set the Arrival Time. But All the Slots are displayed on the page. How can I configure the Slot to be empty and the time only shows up when the selection is to be made?
2. How can I include Mobile Money as part of the payment options?
Hello,
1. I’m not sure what you are asking for. You can create your own time slots that customers/guests can select during the booking process. Apart this, there is no any further option.
2. The mentioned payment gateway is not supported, all the supported payment gateways are listed on the item details page.
For any further request you have to use the support tab as we do NOT provide support through the comments section.
Best Regards,
Eagle Themes
Hello Arrival Time is disabled.
Hello,
you can enable the Arrival Time by navigating Eagle Booking > Settings > Booking Page > Booking Form Fields > Arrival Time
For any further request please use the support tab.
Best Regards,
Eagle Themes
I have set the Arrival Time. But All the Slots are displayed on the page. How can I configure the Slot to be empty and the time only shows up when the selection is to be made?
I have set the Arrival Time. But All the Slots are displayed on the page. How can I configure the Slot to be empty and the time only shows up when the selection is to be made?
Hello, I am trying to edit mobile menu – like the background and also the fonts … but some settings are missing. Let’s say the background and its outline of dropdown menu change only for desktop no the mobile.
Hello,
You can locate the Menu settings by navigating Zante > Header and the Menu font family can set by navigating Zante > Typography > Navigation font.
There is no option to set a different background color for the mobile menu, but we can help you with that by providing you a piece of custom CSS code if you open a support ticket using the support tab.
The option of the menu font family can be set globally and not based on the device.
If you want any further help, please use the support tab, and we will be glad to help you.
Best Regards,
Eagle Themes
Is it possible to do if they book for 4 or 3 nights no cleaning fee? but if they book for 1 night a cleaning fee will be added?
Hello,
I’m sorry, but applying such a condition is NOT possible.
Best Regards,
Eagle Themes
Hi Team, I purchased this plugin few days ago. I know you have worked soo hard and made this theme no question on that. but why don’t you gave this basic function that system will check price for individual night? there should be a weekly price?
however, I am planning to use coupon, but there is a question for my different rooms there is different weekly price. I can see that there is a alert for coupon. it says “hey use the coupon code zante20OFF” can I have these message individually for individual rooms? or it is a global form ?
The mentioned notification message is a global one and can NOT be applied only to an individual room.
Best Regards,
Eagle Themes
is there a way to set a fixed weekly price instead of price per night?
No, there is no such an option. Our booking system works per night not per week.
Best Regards,
Eagle Themes
Hello, ticket #10084 has been waiting for you 
Hi,
We just answered your ticket
Its been 4 days now and ticket hasn’t been answered
Hello,
Our response time is up to 2 business days as noted on the support tab. Your last reply was on Saturday, and we’ve replied on Monday.
Best Regards,
Eagle Theme
Brand new Zante theme purchase. But error code coming up in WP for activating license for very first time. Even your Eagle Support ticket system refusing to accept this code !!! which I just downloaded a few minutes back. Please help !!!
Please check your support ticket.
We have our website with 4 room types (Single, Superior, Deluxe, Deluxe with balcony), and the website is translated using Polylang (Free Version) to English and German. The problem is that when I go to “Zante Booking”— “Calendar” I see 8 room types (4 in English and 4 in German), and if we have, let’s say, all the “Single” rooms booked on the German Version of the site on a given day, the rooms can still be booked on the English version of our site. How can we resolve this issue? Right now I am making manual exeptions with blocked dates and attributing them to the English version of the rooms so we do not double book room types. Please help! P.S. https://hotelwestermannoelde.de/ is our website, hope you like it.
Hello,
Our booking plugin is fully compatible with WPML and Polylang. As soon as you translate (link) the rooms in the proper way as suggested by the plugin, then the rooms will be linked to avoid overbooking.
In short, if you receive a reservation for the German version of your room, then we are recording it in the original (English) version to avoid the overbooking and have a functional booking system.
If you still face any issue then you have to renew your support and open a support ticket using the support tab.
Best Regards,
Eagle Themes
hello, I just want to report a bug in eagle booking: say you have a room for 3 people total which could be either 3 adults or 2 adults and 1 child or 1 adult and 2 children… If I set up the room for max 3 adults and max 2 children it lets you book the room for 5 people total! So 3 adults + 2 children could book it… In other systems unlike eagle booking there is a check: you can specify for every room a “max guests” number and if the total people (adults + children) is over that number it doesn’t allow the booking… Could you please implement this common feature? Thank you very much indeed
Warning: Undefined variable $eagle_booking_adults in /home/itres965/public_html/wp-content/plugins/eagle-booking/core/admin/form-parameters.php on line 26
Warning: Undefined variable $eagle_booking_children in /home/itres965/public_html/wp-content/plugins/eagle-booking/core/admin/form-parameters.php on line 26
this booking engine is full of bugs..
Hello,
What you are asking for is called a “feature request”, not a “bug report”.
By setting the adults max number to 3 and the children max number to 2 then room can fit up to 3 adults and up to 2 children. If the room has 3 adults beds and 2 children beds, then it can NOT fit 5 adults.
This is how our booking system works, and we do not have any plan to change it. Also, we do not have any plan to follow any other system, so if you are happy with any other system, then you should purchase the other system.
As for the “this booking engine is full of bugs” what you’re reporting is called a Warning, not an Error and is not affecting the booking system in any way.
You should turn off the Debugging on production websites https://wordpress.org/documentation/article/debugging-in-wordpress/#wp_debug
Best Regards,
Eagle Themes
Hi,
Is the theme compatible with the recent version of WP: 6.3.1?
It’s been a long time since the theme is updated…
Any plans on releasing updates anytime soon?
Hello,
Zante should work just fine on the latest version of WordPress. There is no need to release any update. If we get any report by our customers then of course we are going to fix it as we always do.
Best Regards,
Eagle Themes
hello, I already have a license, but the support expired, if I purchase another license, will the support cover all licenses?
Hello,
Yes, by purchasing a new license, you will be able to open a support ticket and ask for support for both licenses.
Best Regards,
Eagle Themes
hello, i had purchased this theme 2 years back and i installed that no another domain name and it has been more then a year, the hosting and domain name has been expired and not used after that, now when i am installing that another domain it is giving error that the theme is already intalled on that domain, can u please help me with this
Hello,
to use the license on a new installation/domain, you have first to deactivate it on the old one.
You can do so by navigating Zante > Dashboard
Screenshot: https://d.pr/i/ag9srw
I have reset your license, and you can now activate it on your new installation/domain
Best Regards,
Eagle Themes
Hello, I bought the theme a while ago unfortunately support ended and I can’t post a ticket. I need to disable the activation key for my domain (hotelportugalia.com), the site was hacked and everything was deleted and I’m rebuilding it on another subdomain and I can’t move forward with activating the theme and I can’t disable it on the main domain. that has nothing
Hello,
to use the license on a new installation/domain, you have first to deactivate it on the old one.
You can do so by navigating Zante > Dashboard
Screenshot: https://d.pr/i/ag9srw
I have reset your license, and you can now activate it on your new installation/domain
Best Regards,
Eagle Themes
Hi
Pre-sales questions.
On the front page suppose I have 5 types of rooms or 5 categories of room. Lets take example of one room category i.e “Delux room”.
1. How will the boooking system know that I have supposedly 5 rooms in “Deluxe Room Category”?
2. How will it show that rooms are not available if 5(all) of them are booked so that no further rooms can be booked by customer?
3. Can room numbers be allocated automatically?
4. Any plans to add add ons to eagle booking like; resturant add on? etc
Thank you
Hello,
Thank you for your interest in Zante.
1. Our booking system does NOT have room categories. Rooms have only quantities.
2. If your “Deluxe” room has a quantity of 5 then it will be shown as available until all quantities (5) get booked.
3. I’m not sure what do you mean by this one.
4. We do NOT have such a plan. Our booking system is focused on hotel reservation, and we already offered a plethora of unique options.
Best Regards,
Eagle Themes
Thank you for replying.
What i want to say is that “is there a possibility to select number of rooms? e.g a client needed 2 rooms but in one booking?
Regards
Also kindly let me know if eagle booking accepts partial payments?
Can we add any custom costs for services for any customer instead of global? Regards
1. Booking multiple rooms at the same time/booking is not possible.
2. We have the option to set a deposit amount (percentage of the total amount). The remain amount must be paid offline/on arrival.
3. Additional Services are optional and can be selected only on the booking page by customers/guests. The service price can be set per Room or Guests Number.
If you have any further question, please use the support tab and open a pre-sale ticket.
Best Regards,
Eagle Themes
Hi! Pre Sales Question! I want to know is this having a good frontend admin dashboard from where admin can edit and create new rooms, and handle all the bookings, or is that only the wordpress dashboard, because i am creating this for my client, so i can give them the wordpress dashboard to create services or edit them, so is the theme comes with a good frontend admin dashboard? And also one more question i am having my hotel listed on booking.com so can i able to sync those booking with your booking system? like if any room gets book from booking,com on any particular date i want my availability calendar on my website also to be booked on that date? How will this be possible? Hope you reply soon, Thanks!
Hello,
1.To manage bookings (edit & delete) the staff must have at least an editor role, and they can manage bookings only via the WP Dashboard as there is no dedicated frontend panel for the staff. Only admins can access the booking system settings, like the payment settings.
2. At this time, syncing our built-in booking system with any external booking provider is not possible. We are working on iCal integration, and hopefully it will be available as soon as possible.
Best Regards,
Eagle Themes
