1137 comments found.
Hi, i think your license checker system have a bug. I cannot activate a staging license under the same domain. Please, can you fix that? I think the product is great but is tricky to make some safe post-launch editing. Thank you!
Hi,
Thank you for purchasing.
Could you please provide WordPress account and purchase code using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you. Thank you.
Hi, There is something wrong with the activation process.
With new license purchase code the activation cannot complete with error message: Your purchase code was unregistered because the registered domain and this website domain are different. In case you want to remove/change registered domain. Please register your account here Then you will be able to manage/remove your purchase code registration’s domain from there.
But this not make any sense… you cannot register the purchase code with the domain in the themegoods.com account. I need urgently solution for this so I can start working on my project.
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
Hi, this not helps at all. I already tried and failed. I opened a ticket and waiting for resolution.
We replied your ticket. Could you please continue there. Thank you.
Hi, can Services price relative by season? For example Breakfast price different regarding season. Thanks
Hi,
Thank you for purchasing.
Really sorry service option is not support seasonal pricing. Only accommodation type support it. Thank you.
Hello,
I would like to import the “Airport Hotel” demo, but in the “One Click Demo Import” section I don’t see the five new demos. How can I import this demo?
Thank you.
Hi,
Thank you for purchasing.
Please make sure you update to the latest version of theme and all required plugins.
Here is detailed instruction about how to update theme https://docs.themegoods.com/docs/hoteller/getting-started/how-to-update-the-theme/
Hi you will have a question. I purchased the theme and everything is fine, the only thing I can’t do is ensure that when a customer books I get the email at that point I set the administrator’s email and everything else that needed to be set but the email arrives confirmation email only to the customer and not to me what so ever
Please login with your purchased account so we can continue providing support for you. Thank you.
Howdy, can u please try checking the demo website, I think it’s an error. Stuck on welcome screen
Hi,
Thank you for your interest.
We checked the main landing page. It seems to be working fine. Could you please make sure you clear all browser cache to see if it fixes the issue.
If you still have the issue. Could you please provide URL of page which has the issue please. We will check it for you. Thank you.
Ok, now its work. Thanks
Howdy, i have question about ur demo site in 2 condition
1. is there no cart feature to add multiple different rooms? Like agoda, booking.com so customer can check cart and select manual 1 by 1 or select all to payment process
2. After click book & make reservation on ur demo, let say 11room with 5different type room. Is it possible to delete one of the rooms and just process selected room without go back to delete all? cause customer already click on book with many room
Thanks
Yes you can book multiple rooms at the same time as well. Please see detail from here https://support.motopress.com/hc/en-us/articles/360041031372-Is-it-possible-to-book-multiple-accommodation-types-within-single-reservation-
Hello,
1. By activating booking and payment on my site, will bookings on external platforms AirBnb, Booking.com still be synchronised?
2. With the inventory management part, like dynamic pricing, rates, how do external platforms AirBnb, Booking.com, will they come to them too?
3. Could I only activate calendar synchronization to show availability without activating booking and woocommerce for payment?
Thank you
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, yes of course, but before doing that I needed answers, otherwise I will unfortunately have to change the theme. Thank you
Thank you for your info.
1. Yes you can synchronise booking to OTAs ex. booking.com, Airbnb.
2. Really sorry, you have to setup room rates using backend options. It can’t be synchronised with OTAs.
3. Yes technically you can add shortcode to displays calendar availability only.
ok thank you
Hello, where we can find the last changelog for today update?
Hi,
Thank you for purchasing.
You can find it from here https://docs.themegoods.com/docs/hoteller/extras/theme-changelog/
There is nothing regarding yesterday update that’s the reason I am asking. Thanks
Really sorry, here is the changelog for yesterday update.
= V6.5.4 – 08.11.2023 =- Update Hotel Booking plugin v4.8.3
Does anyone know if this theme supports the motopress plugin? Thats pretty much the difference maker for me since all my websites currently use motopress
Hi,
Thank you for your interest.
Yes all of our demo websites are using MotoPress plugins.
Hi I’m planning to purchase Hotel Booking to be used on beach hotel,
1 .Is there an option for the customer to select and pay partial payment(reservation fee) or full payment before paying and checking out?
2.Is there an option to set the check in time (3pm) and check out time tomorrow (1pm)?
Thank you.
Hi,
Thank you for your interest.
1. You can select payment options on the backend to required paying a full amount or partial (deposit).
2. Yes you can change the check-in/out rules from the backend.
How do you remove the Hoteller logo the bottom of the page?
Please login with your purchased account so we can continue providing support for you. Thank you.
Hi Support, I need to know can add login functionality for customers as i did not find on any sample template page. And if we can see all the things a customer can see after logging in, can he manage or cancel the booking from there?
Hi,
Thank you for your interest.
Customers can use the default WordPress login form but they can’t cancel the booking from my account page.
The booking cancellation process can be done through the backend using admin or hotel manager accounts only.
Hi. We try to fix bugs on our page to meet protocol wcag and there errors with ModuloBox by Themeone. Is it possible to do deactiveate it; The problem is that the buttoms are Empty button and we have to place text content within the <button> element or give the <input> element a value attribute.
I cannot find where to edit or delete the phone number on the top right hand corner of the screen (it is currently +30 85456-6743) of the Mountain resort demo. I’ve looked in widgets, menu, customize; there is no header created in the header section for this demo. I can’t figure out where this phone number is! Can you please locate this part for me?
Hi,
Thank you for purchasing.
You can change it from Appearance > Customize > Navigation > Contact Info.
After refreshing theme ( https://hotellerv5.themegoods.com/boutique/ ) Our Rooms section is not working properly.
Hi,
Thank you for purchasing.
Could you please make sure you clear all browser cache and test again please. Thank you.
Yes, I have tested Incognito window also, Rooms section is not working after refreshing the page.
Good day, trust all is well, i wanted to find out what is the app called for hotel bookings management via your phone? thank you in advance
Hi,
Thank you for your interest.
You can check it out from here https://apps.apple.com/us/app/hotel-booking-for-wordpress/id1619328436
I understand airbnb calendar syncing is there. But does this support syncing PRICES from airbnb?
Hi,
Thank you for your interest.
Really sorry, only booking records can be synced. You can setup seasonal pricing from the backend instead.
Hi, i bought this theme some years ago, now i have an incompatibility with elementor, maybe i have to update the thme because i thing i have the 2.1 version. How can i update this theme? My WP doesn`t show any update for this theme.
Thanks and best regards!
Hi,
Thank you for purchasing.
Please make sure you update to the latest version of theme and all required plugins. It should fixes the issue.
Here is detailed instruction about how to update theme https://docs.themegoods.com/docs/hoteller/getting-started/how-to-update-the-theme/
Hi, Thanks, a bit laborious but it worked. BR.
Pre sale question! TCan this theme function with an owner that have multiple hotels in different locations and with different acomodations?
All the hotels are under a company name but inside of each one had differents services, amenities, rooms options, etc. I need to assure that I can offer them as differents hotels.
Hi,
Thank you for your interest.
Technically you can create hotels with different locations and acomodations types.
pre sale question
1) Can I make night pricing like for 1 night-150$, 2 night – 300$, 3 night – 450$, but for 7days/week flat rate 700$ ?
2) refundable and non refundable function ?
3) If someone book for 1 night by default system will add extra 30$ cleaning fee but for 2-3-4-5-6-7 night there is no cleaning fee and this cleaning fee will be added just only for selected rooms? please help!
Hi,
Thank you for your interest.
1, 2 Really sorry, it doesn’t support that booking rules.
2. Yes you can create different rates ex. refundable and non refundable