80 comments found.
I found a missing translation display in one of the templates in housemed-core, how can I report it so that you could add it?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
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WPBakery Page Builder NOT WORKING
Hello,
The WPBakery plugin is working correctly on our end. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Do you plan to optimize for Elementor a theme?
Hi there,
Thanks for writing in! Currently our theme is WPBakery theme and we do not have a plan if Elementor compatibility will be added in the future. We do have many Elementor themes available for sure.
Thanks for understanding.
Support
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Hi bought this theme 1 year ago. I built the site. There was no problem. However, when I accidentally entered the site yesterday, a lot of error codes started to appear due to theme files. Site link:https://aralfiziktedavi.com/
Can you check urgently?
Hi there
We have checked your website and could not locate any errors, could you please let us know where it does show so we can help you.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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i have changed the logo from them option and still yet not changed on home page? the logo in home page is linked to (http://housemed.mikado-themes.com/wp-content/uploads/2018/06/h8-logo-new.png) so how change the logo ?
Hello,
It could be that different header and logo options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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no actually, i just figured it, the changes i can be done through edit the home page and scroll down to find the page options, which mean them option menu is useless once, its only the page option.
Hi,
If you wish global options to be applied on that page too, then please leave local page options as default/unset.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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hey there, is the theme php 8 ready?
Hi there,
Thanks for taking an interest! Yes, the theme is compatible with PHP 8.
Do let us know if you have any additional questions.
Support
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i have updated housemed core plugin , after that appointment form stopped working . support is expired but this error should be solved
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
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Hi. In the footer where you have recent posts with dates. When you click a date, it takes you to the blog archive page. But all the excerpts are translate to Spanish. Why is that happening. I donno where to turn it off in the settings. I am not running a WPML site. Please help. https://i.imgur.com/fXLh1kI.png I don’t want to create a ticket for this and wait for days. I just want you to suggest a quick answer so that I can take care of it. I know php. Thanks.
Hi there,
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center, include your purchase code and URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I have a few question: How can I move menu button postulation in mobile
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Thank you.
Support
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Hi. I have just purchased the theme and it only allows me to import one demo and not the 8 demos that you provide on your preview page. How can I get access to all the other demos?
See screenshot: https://imgur.com/frd3j1x.png
Thanks
Oops I didn’t realize the demo came with all the home pages already installed. Nevermind. Problem solved. Thanks.
Hi there,
We’re glad to hear that you managed to figure this out.
If you have additional questions, please submit a ticket to our Help Center and one of our support agents will assist you.
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Hello, is it possible to take online payments using woo-commerce after the patient book the appointment?
Hi there,
Thanks for taking an interest! When you book an appointment your client will get confirmation mail about the booking. There is an option for this unfortunately however you can consider using some third-party plugin for this purpose. Please note that we have not tested these plugins nor can guaranty theme compatibility.
Do let us know if you have any additional questions.
Support
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Hello, I have a question. I was updating my client’s website. The theme was purchased by the person who created the website. Unfortunately, it has not been updated for over two years. I did an update of WordPress and plugins. One plug stopped working. WPBakery Page Builder. It was purchased with your motif. How can I get the update? Unfortunately, I can’t even edit your theme now. The website works normally, but that’s about it.
Hi there,
Thanks for writing in!
Please understand that in order to be able to access the latest theme files so you can update the theme, you will need to be able to access the Envato account form in which the theme has been purchased. So you can either consider contacting the previous person that created the website or consider the client purchasing the theme from their own account so that in the future they will be always able to access the latest theme files whenever an update is released.
Thanks for understanding.
Support
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Hello, the person who purchased the theme from you downloaded the theme file again. However, it still shows that we do not have a license for WPBakery. And we can’t update it. What to do? Should the buyer contact you directly? The theme is beautiful, but now we have some outdated elements and we can’t extend it. Please help.
Hi,
Bundled plugins do get updated with the theme, however, you can always contact us through this email, include your purchase code in the email, and one of our support agents will provide you with latest version of plugin.
Support
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Hello,
Is this theme compatible with WordPress v5.8? I see that the last update was almost a year ago.
Regards
Hello,
Thank you for taking an interest in HouseMed!
We didn’t include compatibility with WP 5.8 yet, and we are working hard on adding compatibility for that version as well.
It would be best to wait until we release an official update, but you can also try using this plugin as a temporary solution if you run into issues with widgets on the latest version of WordPress.
Let us know if you have additional questions
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Hello,
Thanks for the answer. I want to purchase this theme, but I cant use it without full support for WordPress 5.8.
Can you please give me approximately release date of theme update with full WP 5.8 support?
Regards
Hi again,
We don’t have the exact date of the update release, however, we are working hard on adding compatibility for WP 5.8, and we hope that the update will be available soon.
Support
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Hello,
Can you please update the Change Log here on ThemeForest so we can see which updates have you made in this latest update from 3 September 21?
Thank you.
Best regards
Hi,
This update was for adding the GPL license (please see screenshot).
If you have any additional questions please let us know.
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Hello,
I was hoping it was and an update for supporting newest version of WordPress and plugins.
It looks I have to wait for it for some more time…
Regards
Hi,
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
In case you need latest version of bundled plugins you should know that you can always turn to our support team and you are more than welcome to submit a request at our help center, or contact us through this email, and include your purchase code in the email, and our support team will provide you with latest plugin versions.
Support
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How can we override the core housemed plugin shortcodes in child theme
Hi there,
Please submit a request on our helpcenter and one of our agents will take a look. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
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How can we override the core housemed shortcodes in child theme
Hi there,
Please submit a request on our helpcenter and one of our agents will take a look. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
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The main home page in our staging site won’t use our logo. I have uploaded it but it still shows the HouseMed theme logo instead of ours.
Hello there,
Thank you for reaching us!
Please check if the local logo settings on homepage are different than the global theme options. You can find more about global and local settings in this article – The Global And Local Settings Info And Troubleshooting.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
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is it compatible with wp 5.7? thanks
Hello there,
The theme is compatible with WordPress 5.7 version, and we do recommend that you check this article here.
If you have any additional questions please let us know.
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How do I install the demo slider for the Physical Therapy demo Home page?
Hi there,
See here how ti import the sliders if they didn’t get imported with the demo: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328637-What-To-Do-If-Your-Sliders-Are-Missing-After-Importing-The-Demo If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Will there be any updates for the theme? (the last one was in October 2020)
Hi there,
Thanks for writing in! Yes, it will be for sure, our team is working really hard on updating all our themes for the moment. We do not have any ETA however it will be released in the near future.
Do let us know if you have any additional questions.
Support
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Hi is it possible to take online payments after the patient fills the appointment form?
Hi there,
Thanks for taking an interest! When you book an appointment your client will get confirmation mail about the booking. There is an option for this unfortunately however you can consider using some third-party plugin for this purpose. Please note that we have not tested these plugins nor can guaranty theme compatibility.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
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