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Hi, am absolute new to wordpress etc, I just bought this Theme, am unable to upload the theme to my wordpress page, it say style copy.css films.
Please download the main zip file and check documentation.
Are there any option to remove or not to use timthumb? We are receiving security notifications from our firewall regarding this template.
Frankly speaking the timthumb script was removed from the theme updated on 28th of October 2004. Please update the theme to the latest version.
Ok thank you for your reply. We’ll update it.
Is it possible to change the background color of main menu and position it on the top ?
1. Are you referring to the background of the menu sidebar?
2. There is no option to do that.
1. Background of the menu yes. I saw it is possible to change color scheme.
Yes, it is correct.
Hi Mad dog,
Is this possible to delete the wen icon on the portfolio thumbnail ?
Is this possible to link portfolio thumbnail (all image clickable) to item portfolio , cause we are actually oblige to click on the “read more” link ?
Regards from france.
Hello! If you will purchase the product these tech related requests can be assisted on our help forum. Our support team will help you to make the changes.
Is this possible to delete the wen icon on the portfolio thumbnail ? Is this possible to link portfolio thumbnail (all image clickable) to item portfolio , cause we are actually oblige to click on the “read more” link ?
Hello! Please post these tech related questions on our help forum and you will be assisted. Thanks
Hi there, I have purchased your HQ Photo Responsive theme and have noticed that the video player is no longer automatically loading my vimeo video.
It was working up until about 3-4 months ago but has stopped. Even when I press play on my video player it will not load the vimeo video.
It’s important that I have this video player working as I have created commercial type videos for my website and specifically purchased this theme for that purpose.
Can someone please instruct me on how to resolve this issue?
TF stats shows that you did not purchase this item.
Hi! I absolutely did in 2012. I have the Paypal receipt if you’d like me to email it to you, please provide an email address and I can send it over.
Please send Envato purchase code via a contact form on our TF profile page.
Hi I purchased this theme a while ago and I am back to using it for another site. Only now I am having an issue with the menu items being invisible. The buttons are there but they are not seen. Can you tell me how to fix this?
Your license does not allow to use it for more than 1 project. If you want to use it on another site, you have to purchase one more license.
Yes, we can take a look once you purchase a proper license.
Hi mad_dog, I just updated HQ theme from Version 1.0.1725 to the latest 1.7.1 but I have some issues regarding gallery images that don’t appear. If I follow the text link I can see the full screen. I read on the change log there were some issues about it. thank you.
Please send your site credentials and we will take a look. You can send them to support at gt3.zendesk.com
Hi, I just copied the new version 1.7.1 in a separate folder instead of overwriting the previous one and now it seems working. I’ll make some more tests. If it works you don’t need to check.
Hope that it will work properly
Hi, it works mostly perfect except I cannot add more then 157 pics in one gallery. Is there any limit?
Hello! You have server upload limit. Please post the request at our forum. The support staff will provide a tech solution. Best regards
I’m wondering if I could embed an audio file on the portfolio page?
You can use soundcloud embed code
I am currently using your previous version of this template. I am interested in upgrading to this new version.
I would like to know if I need to change the backend (Wordpress) portion of my site as well – OR, can I simply continue to use my current Wordpress that has all of my saved posts/images etc.?
Please let me know.
Hello! Themeforest stats shows that you did not purchase this item
Yes I did. I have the license – where can I email you?
Did you use this account or another one?
I’m emailing you from my personal account right now. My other email address is email@example.com
You can send the details via a contact form on our TF profile page
Hi, I purchased HQ theme awhile ago for www.jessicaahrensphotography.com My support has since expired. I was wondering if the following items could be fixed if I renewed support:
1. On mobile devices/phones (both IOS and Android) horizontal images are cut off on the right side both on the homepage and in galleries.
2. On mobile devices/phones when the menu is expanded by pressing the + all the menu items are linked. I don’t want all of them linked. “Galleries” shouldn’t be linked, only “Galleries” sub items should be linked.
3. On regular desktop view I want the left sidebar menu to be in the open state, but when it is, it overlaps/cuts off any horizontal fullscreen image.
(I have the fullscreen slider set to fit always but it doesn’t fix it)
These things are really affecting the look of my images, especially being a photography site.
Thanks for letting me know if these three things can be fixed if I renew support.
Can you please put the link to your website, we will check the responsive? Btw, do you experience the same issue on our demo page?
The website is www.jessicaahrensphotography.com. On the demo the menu is in the close state. On my site the menu is in the open state and it cuts off the left side of image. Ideally I’d like to keep it in the open state and have horizontal images maybe made a little smaller and pushed over a little, if that’s even possible. On mobile phones though the menu doesn’t affect the images, horizontal images are just cut off the screen on the right side. Thanks for helping!
I just checked the demo page on a smartphone and the fullscreen images on the demo page are also cut off/cropped.
Hello! 1.2.The theme version 1.0.864 you use is out of date. The latest one is 1.7.2. Please upgrade the files. 3. This request can be done only as a custom solution. Our customers are using different types of menu, the closed one too. We will need to manage scripts and css.
OK. In order to update the theme do I redownload the theme to my computer and then upload it through wordpress? Will any of the customizations change on my site when I update the theme? Regarding the custom solution, would this be included if I renewed support or is it a separate cost? Thanks again!
You have to replace the old files with the new ones via FTP.
Really awesome theme!!! Just one question when I add a Youtube video to a gallery I am not getting the fullscreen option. It seems to be something in the theme limiting it?
Hello! What fullscreen option are you referring to? Pleas be more specific
After updating my site the accordians don’t seem to display properly? Look like the graphics on them are wrong? Any ideas how to fix? Thanks.
If I pay for support will you be able to fix this?
I updated to 1.7.2
Yes, we will assist you and help to fix the issue.
Hi. I finished the purchase yesterday. In addition, I received 1 year paid support. Customize color settings, I can’t see. Thema color not change. Why? Thank you.
Hello! Thanks for the purchase. You can do that changes in the theme options panel. If you do not see that changes, please make sure that you do not use any cache plugin on your website. Thanks
Hi. Installed extensions; Akismet active. FeedBurner FeedSmith Extend active. Hello Dolly not active. I do not have any other extensions. WP panel > view > themes > installed theme > customize. I follow these steps… I can’t see customize color setting.
Hello! Please go to HQ theme settings=> General=> Color scheme http://prntscr.com/d2xbxa
Thank you so much. Can I ask another question? HQ theme main page;
Latest posts and most recently published pages, it seems… On the main page, I just want you to slide in photos.
Please select any page you you want to display as the home one in Settings=> Reading=> A static page http://prntscr.com/d2xvhx
I did the same steps. I can not see the steps in the photo you sent. Do not have this option in HQ thema? I do not want to see anything on the main page. Just, I want to make the photos I selected, slide show on the background.
Looks like you didn’t create any pages. Please read the theme documentation included to the theme package and watch this video https://www.youtube.com/watch?v=BEOKUFH2rXE
Hello again! HQ theme settings > translator > copyright(in footer) I am writing. Then that part of the main page looks distorted. The phone number, the copyright section, seems to be nested. Enter the website optikanaliz.com Thank you.
Hello! Can you please provide the screenshot with the issue?
Please send the website credentails to support[at]gt3.zendesk.com We will check whats wrong.
Which information I will send? Only screenshot?
Please send wp-admin and ftp accesses.
I posted! Mail topic title: https://www.optikanaliz.com HQ Thema
Thanks. We will reply asap.
Hi. The problem continues… I sent an email… Also, This theme is not safe. Because; When we open photos from the home page or gallery; Click on the photo, drag and drop it to the desktop… And the photo was recorded! So This Theme: Websites that use this theme, Uploaded photos can be downloaded by anyone without permission… Maybe WP is unsafe? Thank you…
That’s how the WordPress works, the only way to protect your images is to add watermarks. Did you send an email to support[at]gt3.zendesk.com ? Thanks
Hello! I can’t find your mail or topic with the indicated title.
Wednesday, Time17:15 ’’Your request (4572) has been received and is being reviewed by our support staff. To add additional comments, reply to this mail.’’
I sent Wednesday. Registration received message, above.
Our support specialist replied on your email yesterday http://prntscr.com/d5wh4x
1) The mail did not come to me. Where can I get this answer? Link?
2) I sent all your passwords. The problem continues…
3) On the last screen you shared, I have my passwords… Why did everyone share openly?
1) The mail did not come to me. Where can I get this answer? Link? 2) I sent all your passwords. The problem continues… 3) On the last screen you shared, I have my passwords… Why did everyone share openly?
1. Please make sure it has not been spam filtered on your end. We don’t have email issue with other customers
2. Please use the contact form on our tf profile, it works 100%
3. What do you mean?
Are you kidding? Sir? I look everywhere… Did not come mail… Your last post: ’’Our support specialist replied on your email yesterday http://prntscr.com/d5wh4x'' this message link, screanshoot, It contains personal information… Click the your link, you will see… And supporting masage, how can I see?
No one is kidding, please resend the required info using the contact form on our tf profile page, change the password to avoid unauthorized access to your website and I will personally check it.
Ok. Thank you. I sent a mail again. I sent this adrese: support[at]gt3.zendesk.com (New Mail topic title: https://www.optikanaliz.com HQ Thema Support) I send, ’’wp-admin and ftp accesses’‘
Hello! We received your new message. The issue will be resolved asap.
Did you receive our answer? We made fixes on your end. Please check it and let us know.
No, New problems have arisen.
I uploaded today; WP DEFENDER and SNAPSHOT.(wpmudev)
Later, 2 problems occurred.
1) Later, My website home page, lower left corner, An icon(p) appeared where the phone number was. I do not know which application is the factor. There was no icon before.
2) SSL certificate installed on my website. At the home page. (https://www.optikanaliz.com)
I do not know which application is the factor. The SSL certificate is starting to fail. A secure connection could not be established.
In the upper right corner, the menu disappeared.
My thema: envatomarket > themaforest > HQ Photography Responsive WP Theme.
My theme live preview(demo-envatomarket), I added screenshots. (demo-envatomarket screenshots) Menus that appear in this screenshot, In my theme, no? It does not look… There is no menu in the theme that appears in live preview mode. I uploaded ; WP DEFENDER and SNAPSHOT. Then these problems occurred. You can visit and check the web site.
Tue Nov 15 2016, 11:04:07 AM Edit
I also installed the screenshot as an attachment. 6 screenshot. Thank you!
It’s really strange that you didn’t receive the answer, because our support specialist replied on your mail. 1) We will check whats wrong. 2) Did you try to contact your server support team to understand why the SSL sertificate stopped to work? This is server configuration. Please disable the 3rd-party plugins you installed. The ones you are talking about are not integrated with the theme.
Hello. I was not pleased with the basis.
I want to give back… I want my money back.
Please initiate the return transactions! Please!
Hello! Can you please explain the reason of your request? Please note, we don’t provide refunds. All the return transactions can be initiated only by Envato team
Look at the speech history. I wrote to you because of constant problems, mistakes… If you look at the speech, you will see why. Please, Tell me how the money back process will be. Thank you!
We are trying to collaborate and fix all the issues. You didn’t reply on my last message. I asked you to disable the 3rd-party plugins you use and test the theme, but you didn’t follow my instructions. Why didn’t you answer on my comment? We don’t provide any money back processes. I already explained all the return transactions can be initiated only by Envato team.
I’ve disabled plug-ins. The same problems persist… Please, just say: How does the money back process start? Where do I need to apply? What are the steps?
The refund can’t be issued because you’ve changed your mind, there are specific refund terms here at themeforest. Our support rep. asked you the questions and wanted to figure out what’s wrong but it looks like you ignore the requests. The theme works fine and if there is an issue on your end we need to find it out. There can be a lot of reasons. If you provide the required information we will be able to assist you. Thanks
I made the necessary application. I applied for a refund request… Look at this long speech record… I’m tired and I’m bored. I do not want to work with you anymore… There are always problems… Problems… I also look at the comments in general. I guess I’m not the only one having problems. There are 735 comments… Maybe good, maybe bad comments… Please; I want my money… Thank You!
We got your refund request, we will provide all the information to Envato and let them make the final decision.
How do I https the entire site using this theme.
All my images in the backgound point to http. I would appreciate some advice on this. Thank you. I
f you need my purchase code, I will gladly send it to you privately.
Hello! Please read the guide HTTPS for WordPress https://make.wordpress.org/support/user-manual/web-publishing/https-for-wordpress/ There you will find a lot useful info.
GT3, Thanks for the reply but what you sent is different from what I was looking for. I already have https enabled but it’s not complete because of mixed content caused by the theme code.
Here is an error message that prevents my site being fully secure under https:
Mixed Content: The page at ‘https://mysite.com/' was loaded over HTTPS, but requested an insecure image ‘http://mysite.com/wp-content/uploads/2013/02/food.jpg'. This content should also be served over HTTPS.
I guess my question would be is how do I edit the image links to https instead of http in your theme.
Did you update the database according your changes?
Wait…. before updating, where do I go to change the links for the images within this theme?
Please send the wp-admin and ftp accesses to support[at]gt3.zendesk.com We will check it.
Hi, I need to update a website from a customer which is using an older version of your theme and the customer doesn’t have access to the license. Before I buy a new license, I would like to know if latest version is still using timthumb. Do you replaced that library like most other developers?
Hello! It was removed in version 1.1 The latest theme one is 1.7.2
LOL that are some versions the site is using v. 1.0.1362 Do you have any update instructions or are the not really necessary?
The files can be updated via ftp https://www.youtube.com/watch?v=yBjzVGyAlec&t=1s
My question was more about the theme upgrade between 1.01 en 1.72
If you update a theme after so much time there might something not working anymore. Sometimes theme developers publish update guides after the did some huge modifications. About this kind of information was my question about.
The theme package that you will download contains ChangeLog.txt file. There is all info about changes that we made. Unfortunately, we don’t have guides how to upgrade the theme from the first version to the latest one.
Hello, where can the changelog be viewed?
Hello! The ChangeLog.txt file is located in the package. Please unzip the one you downloaded and check it.
Hi, im interest in your theme but i have a question, is it possible to replace them scrollbar with default browser scrollbar ?
Yes, it is possible but it requires some changes in the theme code.
I am truly frustrated. I bought this theme a while ago and am having issues with it. When I went to my account it said that the item I had been deleted by the author. So, you purchase a theme, it starts giving you problems and when you try to update it due to issues with it by downloading the latest updated theme, updated versions are deleted by author? Ummm..what type of service is that? I bought this theme fair and square and am expecting it to remain on the account for updates. I actually have a blog running and if this messes up constantly due to updates…then my whole subscriber ship goes down. I am not asking for tech support here…but at least have decency enough to continue providing updates to customers who purchased this theme a while ago. It is truly disappointing and unacceptable in my view. My theme’s editor is messed up and I am unable to update it.
A disappointed customer
Hello! What theme are you talking about? Please send your questions via the contact form https://gt3themes.com/contact/
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