56 comments found.
Hi, I am trying to contact support for the last 5 days without any response. Is anyone able to help/support me? I sent a request through the support here on themeforest, and also sent an email.
I am still looking for support 2 weeks after i purchased this theme with no response at all!! How can I refund this purchase please?
Hi there
Sorry for the late reply.
In this case, our team has actually replied to the tickets. Kindly get back to us within the tickets.
Regards
John
I am writing to seek technical support regarding a couple of issues I am facing with the theme “Hyzantema” that I recently purchased. Firstly, I am experiencing difficulties in uploading a zip file to the theme. Whenever I try to upload the file, an error message appears, preventing me from proceeding further. I have followed the recommended steps provided in the theme documentation, but unfortunately, the issue persists. Secondly, I am also encountering problems while attempting to import the demo content provided with the theme. Despite following the instructions precisely, an error occurs during the import process, preventing me from successfully importing and setting up the demo content on my website. As these issues are hindering my progress in utilizing and customizing the theme effectively, I would greatly appreciate your assistance in resolving them. Could you please provide me with detailed guidance on how to overcome these errors? If possible, it would be immensely helpful if you could offer dedicated technical support or direct me to any resources that can provide step-by-step solutions for these specific issues. Thank you very much for your attention and support in advance. I look forward to hearing from you soon regarding this matter.
Hi, Is this theme still managed and supported? The support page links is not working and I see 6 months old posts. I imported the demo + header + footer but I get different look on the page, no header and no footer visible. Followed the Edit/Publish page but its not fixing the issue.
Hello there!
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Hryzantema – Human Resources & Recruiting Theme Support
Kind regards,
Nishant from Fox ThemesSupport Team
Following the documentation on step import data demo Header/Footer. I imported header 1 and footer 1, but when I’m trying to edit with elementor it shows me blank template. On output html it is blank container div.
With respect to your query here, kindly get back to us within your ticket.
Kind Regards,
John from XTendify
Support Team
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Hey there, Link to online documentation returns me “Page Not Found”. Can I get correct one? Also in archive zip does’t have any files with demo contents.
Hi, please pay attention to our issue. We have paid the template to you and we expect some help from you when there is a problem using your product! Please send us a correct link as we have deadlines that we follow!
In regards to the documentation, here is a link to it Documentation.
As for the demo content, you will need to import this from the Aheto > Setup section within your WordPress dashboard.
I hope this helps.
Kind Regards,
John from Fox Themes
Support Team
Hello Still the issue what we are facing in the demo import is not salved, and also there no response from support team , tried so many way and times contacting the support team they were not replying or answering
In regards to your query here, I believe you have an open ticket that our team is already addressing. The team will be following up on this matter within the ticket.
Kind Regards,
John from Fox Themes
Support Team
hello thanks for your reply at last, give me the salution for this issue
hi waiting for your support
In this case, the site details tat you shared with us were incorrect. Kindly get back to us within the ticket in regards to this.
Kind Regards,
John from Fox Themes
Support Team
what tat means
hello i have sent again the details via email, pleaes check
Sorry for the misspelling. I meant “that”. We have also replied to your ticket.Please check on it.
Kind Regards,
John from Fox Themes
Support Team
its ok
Hello I have sent two emails regarding issues with the theme page editing problems, at home page and also how to remove startup logo.
Please give me solution for these problems, please give quick replay
In regards to your query here, please check into your ticket in regards to this.
Kind Regards,
John from Fox Themes
Support Team
i have one issue facing with importing the demo contents for theme
In regards to the issue here, I believe you have an open ticket that we are already addressing.Our team will be following up on this matter within the ticket.
Kind Regards,
John from Fox Themes
Support Team
I purchased a theme yesterday, however the config file is missing in the packet. Please find the below given comments received from namecheap.com support team “According to our check, there is no config file in your public_html. Please, contact your developer and ask him about this file.” Can you please help me to solve this issue as the website is not up and running due to this issue
Hey there,
With respect to your query here, I’m afraid this is not a theme issue. We have also replied to your ticket about this. Please check into it.
Kind Regards,
John from Fox Themes
Support Team
hi, the slider on my site is not working – in the elementor everything is ok, but on the live site it only shows the first slide. how to solve this?
Sorry about the issue here
In this case, we have replied to your ticket about this.
Kindly check into it
Regards,
John from Fox Themes
Support Team
unable to import one demo, all images are missing, very bad service
Thanks for reaching out to us
In regards to your query here, we have replied to your ticket about this. Please check into it.
Kind Regards,
John from Fox Themes
Support Team
regularly updated 
Thanks for sharing your insights.
Please feel free to reach out in case of any questions about the theme.
Kind Regards,
John from Fox Themes
Support Team
You would think that the theme comes exactly the way they show it and them we can replace copyrighted assets with out own assets. But no. It comes plane and empty. It’s insanely very hard to work on and things keeps moving around. very poorly designed. I want a full refund!
Sorry for the experience
In this case, kindly get back to us within your ticket in regards to this.
Kind Regards,
John from XTendify
Support Team
This is JOB POSTING feature correct? I did not see it was indicated on the features sales page.
Unfortunately the theme does not include a job posting feature
Kind Regards,
John from Fox Themes
Support Team
Hi can you please advise how to change border colour and hover options for the cricles in the HRYZANTEMA Consult Features Modern (Vertical) ?
Hello there!
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Hryzantema Support
Kind regards,
John from Fox ThemesSupport Team
I keep getting that there is no valid plugins. Omg I can’t believe im wasting my time with this.
Hello there!
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Hryzantema Support
Kind regards,
John from Fox ThemesSupport Team
So no support I just want a refund for this purchase.
Hello there!
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please get back to us within your a support ticket and our support team will gladly assist and guide you.
John from Fox ThemesSupport Team
Kind regards,
Horrible. Don’t even bother. Cannot import at all, the code is broken, and I’ve requested support, to no avail
In this case, I believe we addressed your support ticket. Kindly get back to us within the ticket if you are encountering any challenges
Kind Regards,
John from Fox Themes
Support Team
Am having issues importing the demo .
Please i have requested for a refund as the theme not working and support to not willing to reply to tickets. Please i need a refund to purchase a different theme . Themeforest please
With respect to your request here, you will need to await for the Envato team to get back to you on your request
Kind Regards,
John from Fox Themes
Support Team
Hey there,
Sorry about the issue
In this case, please get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Couldn’t install theme on self signed SSL site. If yours doesn’t install too, you can add the line “add_filter (‘https_ssl_verify’, ‘__return_false’);” in function.php at the time of installation.
Hey there,
Thanks for sharing the information
Kind Regards,
John from Fox Themes
Support Team
