Very nice template, nice to consult.
But I only put 3 stars because the creation of pages is complicated. You have modified WpBakery too much, important parameters have disappeared, the integration of your shortcodes make the creation of the pages unreadable.
We are sorry you feel this way about our theme.
Our theme might seem overwhelming amidst a bunch of functionalities and features along with content-rich demos, and it might take some time until you get familiar with it.
If there is anything particular that you require assistance with, please don't hesitate to write in.
You can reach our support agents on our helpcenter and on the same link you can find a lot of articles that answer our clients' most frequently asked questions.
We hope that when you get familiar with our theme's options and functionalities and see how simple it really is to use, you will reconsider your rating.
I have tried twice to get an answer about an issue with your theme and no reply. I use the upload and it doesn't even work. It's full of bugs
We managed to find three tickets from you where you were facing off issue with import of demo content. Please, note it is referring to low resources of significant php params on your server and our agent explained how it could be resolved.
Fair enough hosting need to be accomplished in order to run premium theme.
So, if you already managed to resolve this, please, let us know if you need any further help. And if you are not in position to do this and gave up using our theme, maybe you could consider asking for a refund.
Amazing theme!! So much you can do with it. Many possibilities to create your website! Customer service is exceptional as well. All around 5 star experience editing this theme and with customer service.
Sometimes, you can have too much of a good thing. I struggled with this theme that has so many features and options that it is just too much. And yet, some things that I wanted options for weren't available. I finally gave up and bought another theme. The bug was that paragraphs were not showing - everything was one big block of text. Support is in a non US country, so I had to wait a full day every time I wrote for support and the issue was not resolved (tho they closed the ticket).
From what we can see, you have no open tickets, nor did you submit any in the past https://www.screencast.com/t/9L1RmgN1
So, don't really know what support history are you referring to, but it would be fair to say you didn't have any. Some time is needed to get familiar with our theme and it's options, so we please you for a little bit of patience. If you're not experienced WordPress user, some options you might find confusing, but this is only because our theme is so flexible that it allows you to have completely different areas for different pages, that would normally be all the same (talking about header, footer, title etc.).
We would very much appreciate if you could change your rating to something a bit more positive, as we think our theme deserves much better and that we did our best to provide such a intuitive and flexible theme for our respectful users. Thank you very much.