Reviews for NGO WordPress Theme - Hugs Charity/Non-profit Organization

Reviews for NGO WordPress Theme - Hugs Charity/Non-profit Organization

Cart 131 sales
Well Documented

12 Reviews

for Customer Support

Buyer beware. There IS NO SUPPORT for this item. They have ignored all my attempts to communication and their ticketing system is broken - not a good sign for a development company. The site design is nice and has some good features, but be ready to dig under the hood to get things working because it is buggy and you won't receive any help. I recommend looking for something else.

Author response

We sincerely apologize for this. The old team did not work well. We are the new team that will take over this account. We will provide free support to all old customers when there is a problem. Please understand and give us a chance. Please contact us via email Chinhlv91@gmail.com

for Customer Support

There is no support even though when we purchased the theme we were supposed to have support included. All of our tickets have gone unanswered. We built out an entire site which is now useless.

Author response

We sincerely apologize for this. The old team did not work well. We are the new team that will take over this account. We will provide free support to all old customers when there is a problem. Please understand and give us a chance. Please contact us via email Chinhlv91@gmail.com

for Design Quality

This theme has some very serious mobile responsive issues. The page title image doesn't shrink to the size of the screen, the contact page items get scrunched on a mobile screen and there's a very serious lack of support. I submitted 4 tickets nearly a week ago and received no response as of this date.

Author response

We sincerely apologize for this. The old team did not work well. We are the new team that will take over this account. We will provide free support to all old customers when there is a problem. Please understand and give us a chance. Please contact us via email Chinhlv91@gmail.com

for Flexibility

Outdated theme, no demo data for slider.

Author response

Hi,
Thank you very much for purchased our theme. Can you please give us info your site. We will install slider for you

for Flexibility

This theme listed out their features but they have failed to keep it updated with the times. Yes, they offer a revolution slider and a visual composer. But it is an outdated version. I don't have any options to add a static image slider. Just updated widgets to the footer are cumbersome and require coding. For someone who purchases themes to avoid coding, I sure have to do a lot of coding and workarounds to get this theme to work. Don't get me wrong, this theme has some good features, but the flexibility to change a text of a button or where it links to is non-existence. Good luck buying this theme.

Author response

Hi,
Thank you very much for purchased our theme. We so sorry about issue. But don't worry. We updated latest version of Visual Composer and Revolution Slider. Please check and update.
Thanks you

for Customer Support

Excellent customer support by Kev Themes. The folks responded within an hour of the query and resolved the problem with ease. Many thanks to the team behind Kev Themes.

Author response

Thank you so much

for Customer Support

I had a couple of minor issues and these were quickly resolved. Thanks for the great support.

Author response

Thank you so much

for Customer Support

Great support. Problem with categories were solved very quickly

Author response

Thank you very much !

by
by
by
by
by
by

Tell us what you think!

We'd like to ask you a few questions to help improve ThemeForest.

Sure, take me to the survey