460 comments found.
I’m having the same issue as another customer with the Hulk logo over riding our custom logo and styles. I have followed your advice below and the URL is correct. Any ideas? http://www.hmsevans.com/
“Thank you for being continued user of the Hulk theme. I just checked your site. The current logo is of Hulk theme. You need to provide the Logo URL inside WordPress admin’s Apparance > Hulk Options > Header > Custom Logo URL. Then save settings.
If the logo URL is already there but still the logo is not showing, kindly send me your site login details at xconsau[at]gmail[dot]com. I will check the issue.
Regards
Hello,
I will need to check theme options settings on your site. Can you send me your site URL and login at xconsau[at]gmail[dot]com please. I will check it.
Regards
Is the Hulk theme PHP 7.3.6. ready?
Hello CLeliveld,
The theme has been tested up to php v7.3.5. No issues so far. Version 7.3.6 is not yet available to me (as in latest WAMP server).
Regards
Thank you for updating this theme! Wonderful theme, never a problem, and wonderful service!!
You’re welcome 
Regards
Hi, When will the theme be compatible with the newest version of PHP and WordPress?
Hello CLeliveld,
The theme will be updated in a day or two.
Regards
Best support service EVER ! Best thanks Saurabh
Hello my URL is http://www.aydansmith.com/ why Slider show no picture ? what is wrong ? thanks
Hello ibreti,
It could be a bad value for image URL or a corrupted featured image value. Kindly send me your site login details at xconsau[at]gmail[dot]com. I will check and fix it.
Regards
Hello SaurabhSharma,
as you mentioned in your answer from April (see above), we tried to provide the Logo URL inside WordPress admin’s Appearance > Hulk Options > Header > Custom Logo URL. But it doesn’t change anything. The logo is not shown.
Same issue we have with the footer. The data we provided ito the theme is not shown. We checked it several times.
I tried to contact you with this E-Mail-adress since April, but there were no answer from your side: xconsau@gmail.com
Please let me know, where I can send the login dates for you.
Thank you very much! Kind regards, Sabine Messner
Hello Sabine,
Can you please confirm your email address. As far as I have checked, I didn’t receive any email regarding this issue. I usually respond within a day or two (as possible), and it should not take so long. Kindly email me again, I will look into the issue.
Regards
This is my E-Mail adress: s.messner[at]eastside-story[dot]de
Hello,
I didn’t receive any mail from this address. But I have sent you a mail on this. You can reply if you received it.
Regards
I sent you an E-Mail with the login, regards Sabine
Hello Sabine,
Unfortunately, I didn’t received any mail yet. I suppose your emails are getting blocked at your server side. If you have any other email address on gmail or yahoo, try sending via that service.
Regards
Hi Saurabh, meantime we managed the conversation. Great help! Thank you! Now the theme runs perfect again. Best, Sabine
You’re welcome, Sabine. It was a pleasure to help.
Regards
Hello,
we are usinf HULK since several years, https://greenside-story.de Our logo was shown in the menu. The Logo is placed in the Theme Options/register card GeneralOur problem is, that suddenly our logo disappeared in the menu, instead it shows an empty white field. The logo white field is cklickable. If we download the image, then we see, it is the HULK-logo.
Please show us, how we can replace this hulk logo with our company logo.
Hello braintown,
Thank you for being continued user of the Hulk theme. I just checked your site. The current logo is of Hulk theme. You need to provide the Logo URL inside WordPress admin’s Apparance > Hulk Options > Header > Custom Logo URL. Then save settings.
If the logo URL is already there but still the logo is not showing, kindly send me your site login details at xconsau[at]gmail[dot]com. I will check the issue.
Regards
I have updated my site to Hulk 3.4 but it isn’t compatible with PHP 7.x. I get an error when trying to access my admin page. Please fix this ASAP!
I followed the instructions in \changelog\v3.4.txt to update from v3.3. When I check the version number in my admin page \appearance\themes it still shows version 3.3? If I run the site with PHP v5.x it works. If I run the site with PHP 7.x the page won’t load and I get an error. I’ve been using the Hulk theme for several years. This is the first time I’ve run into a major issue like this. If I can’t fix this soon I will have to switch to a different theme. Such a shame since I really like this theme and I have a pretty big website that I’d have to completely redesign for a different theme. 
Hello prof_mariner,
Sorry for the inconvenience caused. I have tested the theme at my end with max php version 7.1.9. Let me know if you are running php v7.2. Please also check by disabling other plugins which might be incompatible with php 7.x. I will update the theme if there is any compatibility issue. You will not have to switch themes.
Regards
I’ve tested with both PHP 7.1 and 7.2 same error.
When I try to log in to my admin page (wp-login.php) I get this error: “Parse error: syntax error, unexpected ‘[’, expecting ’,’ or ’;’ in /.../wp-content/themes/hulk_latest/functions.php on line 30”
And when I go to a page on my website I get the same error.
Even though I updated the theme to 3.4 using your instructions, from the admin panel it says it’s version 3.3.
I have some plugins on this website, but if I change the theme but keep the plugins I don’t get the error.
Hello Paul,
I just replied to your email with more details.
Regards
It’s fixed! Thanks Saurabh for your help! Awesome customer support!
You’re welcome.
Is this theme compatible with WordPress 5.0? Do you have any plans for updates anytime soon? Thanks!
Hello digitaldiva88,
Yes, the theme is compatible with WordPress 5.0. The Home pages use plain text markup. You can use either code mode of Gutenberg editor, or use Classic Editor plugin for it. Besides editor, no known issues. I will release an update in a week to ensure compatibility with latest WordPress and WooCommerce.
Regards
The slides do not show for some reason
Hello mayela,
Can I have your site URL please. I will check the issue.
Regards
Using slides, I get this message: .....wp-content/themes/hulk/includes/slider.php on line 124 SLIDE1 Notice: Undefined variable: img_medium in ….... The same messag for img_large
Hello AlfSkylstad,
I hope you were able to install the theme successfully. For the notice, kindly send me a mail at xconsau[at]gmail[dot]com. I will send you the corrected code.
Regards
Installation fails. Style.css is missing.
Hello. Can you please tell me how to add a target=”_blank” to a slide link in the Post Options link field so it opens in a new tab. Thank you. I tried just adding target=”_blank” after the URL and it doesn’t seem to work. Thank you.
Hello kdenkers,
It will be required to add target=”_blank” inside the slider core file. The post option field is only for the URL. Kindly send me a mail at xconsau[at]gmail[dot]com. I will send your the changed file.
Regards
(It seems my previous post was’nt sent.) We use an old version of Hulk, and I have just been appointed webmaster for our site. For some reason Hulk has not been updated. and it seems it is not possible to so. Do we have to buy Hulk again?
Hello AlfSkylstad,
In order to update the theme you need a purchase account. So if you do not have login credentials of that account, or have lost the purchase code then it will be required to purchase another copy of theme.
Regards
I am unable to install your theme in Wordpress 4.6.1 Error message “The package could not be installed. The theme is missing the style.css stylesheet.”
Please advise or I’ll need to obtain a refund immediately.
Hello jausbk,
Thank you for purchasing the theme.
It seems you installed the entire download archive as ‘theme’. Your download is collection of theme + documentation and other files. So extract the download first. Then use the ‘hulk’ folder for installation.
Alternatively, you can download installable theme zip from your themeforest account’s download section too.
If both these doesn’t work, kindly email me at xconsau[at]gmail[dot]com. I will send you the archive.
Regards
Hello, I updated the theme from 3.3 to 3.4 and for some reason any widget I put in pushes the whole page content all the way down until the widget ends, for example: http://watershedroofing.ca/shingle-roof/
Any idea what could cause this? I have made no mods to the site.
Hello jonnysods,
It seems all the widgets are in “Default featured widget area” right now. Kindly navigate to Appearance > Widgets, and move the widgets into the “Default Sidebar” widget area. That will solve the issue.
Regards
Found a fix, I had to check Create an exclusive sidebar and remake sidebars for each page.
Hello jonnysods,
That would be done when you need separate sidebar for each page. But for sidebar widgets pushing content downward, the solution is to not place them in “Featured widget area”.
Regards
Hello,
I have a question regarding your Hulk theme. How can I add a slider gallery to an image in the portfolio?
Example: I enter the portfolio page -> click on image 1 and a gallery opens, allowing me to view the rest of the images associated with that set.
Best Regards, Shlomitay
Hello Shlomitay,
Clicking on portfolio image will take you to the single post page. On that single post page you can show a lightbox gallery of associated images using a plugin like Responsive Lightbox. You can show a simple gallery using WordPress gallery feature too.
In current configuration, we can change the code to show lightbox on portfolio page, but that will show gallery images from rest of the posts on same page. Not from the set of that particular post. So the above mentioned solution will work without any customization or limitation.
Regards
Hi Saurabh, In reply to our last comments, at http://themeforest.net/comments/13002044, just wanted to say thanks, indeed I had another account (and emeraldwave) which I didn’t realise but I have found the download there now. Thank you!
Hello bogaz,
No problem. I’m glad you were able to access the download.
Regards
Hi Saurabh, I would like to update to the latest version, however I don’t see the files in my downloads. Where can I find the update files?
Hello emeraldwave,
Currently I do not see a “Purchased” badge on your profile name. So may be you have purchased the theme from a different account name. You will need to log in from that account and then you will be able to access the downloads.
Regards
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