63 comments found.
First of all, I submitted a ticket with an issue with Causes-Detail Style 01, Causes-Detail Style 02, and Causes-Detail Style 03 was not included during my download. And your reply was the following:
You can choose style here: https://prnt.sc/mKNmb1aHTbjr
Access Donations => Settings => Humani Options => Display
Then choose Give Block Style.
Thanks
Both my web designer and I followed the instructions and it did not work. So I sent another ticket stating that the instruction did not work. What type of instruction did I receive? The same instruction that I stated did not work. So I am asking for help because those instruction does not work because I do not have those pages mentioned above. Can you please help me to locate those missing pages from the theme that I download? Thanks
Dear mate,
As you can see on our demo there are 3 options Causes-Detail Style 01, Causes-Detail Style 02, and Causes-Detail Style 03 In the theme, you can choose one of 3 styles to display causes detail. You can resend the login information in the ticket so we can check the issues again.
Thanks.
Thank you for responding promptly. I need help again. I am missing the following pages from the theme that I purchased: Causes-Grid Detail Style 01; Causes Grid Detail Style 02; Causes Grid Detail Style 03. I submitted a ticket and I attached a screenshot of the “Causes” with the theme that I downloaded.
Please check your tickets. We have answered your issue in the ticket.
Additionally, I need help with the banner showing the same throughout the website and I wanted to know if it’s possible that I change that. The same image is showing for contact, causes, blog, events (btw I do not like the event page), and the FAQ page. I do not want the same images for all of these pages and I did not have that issue before the other day when I was making corrections. Is there a way that I can use different images for different pages? I already opened a ticket.
Dear mate,
- Is there a way that I can use different images for different pages? Pls create Breadcrumbs then enable it on the page you want. https://prnt.sc/d0wEy3nQYhXOThanks.
I purchased this theme and for some strange reason Elementor page builder plugin is installed but there is no option showing to edit pages using Elementor, Elementor is a core plugin of this theme to create and edit pages. Additionally, none of the demo pages are included in my download. Yes, I requested support and waiting for some type of resolution.
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
FYI I submitted my ticket to the support team and still awaiting for resolution.
We solved the issues. Pls recheck the site.
My pre-sale question, must I purchase elementor pro in order to use your theme?
Dear mate,
No. The theme works fine without installing an additional Elementor Pro Plugin.
Thanks.
which page builder is used? Elementor ?
Our template uses Elementor.
also header 16 isn’t in the demo
Hi.. On demo 16, we use header 9. Pls recheck again site. Thanks.
Hi, when is the theme being updated. i was hoping my suggestion for optional sidebar on the blog
Dear mate,
Pls access Appearance => Widgets Then add widget sidebar : https://prnt.sc/c16PLinYf2ym
Thanks.
Thanks, I want to remove the sidebar on a single post as it makes no sense to show the side while reading a blog post.
Pls access widgets and remove Sidebar Single Post then recheck the issues.
Hi I have two questions:
1. Where do I find the purchase key for the Slider Revolution? There is a message that a new version is available but I need to enter the registration key.
2. When I go to Edit with Elementor a pop up appears that there is a critical error on the site and won’t allow me to edit. Any idea what this is?
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
Regarding the Slider from Slider Revolution. We’d like to put a video loop in the slider… We are getting an AJAX load error when viewing the plugin through the dashboard. Even accepting the opo up doesn’t work.
Dear mate,
There is a Loop option. You can configure it. Please see https://www.sliderrevolution.com/documentation/looping-animations/Thanks.
Or please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
Hello,
We cannot do anything within Slider Revolution because we keep getting an AJAX error. We have tried to delete and reinstall the plugin and it doesn’t work.
Thank you!
Dear mate,
Please contact our support team at https://wpopal.ticksy.com/submit or email:help@wpopal.com and attach your site info also, they will check and support you. Thanks,Dear team,
I am writing to report an issue with the Humanii theme map. While the map itself is visible, the points on the map are not displaying. It seems that the map is not functioning properly.
I would appreciate your help in resolving this issue as soon as possible.
Thank you for your attention to this matter.
Best regards.
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
Hey,
I installed theme in local, and importerd demo with Home 18. When I start web site, the first page doesn’t exist. Only whote screen.
In PAGES, I found home page, but content doesnt exist. Whats the catch?
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
Ok thx,
Now the website is on localhost. I will upload on some domain and I will contact you.
Ok. If you still have any problems, please let me know. I will be here to assist you.
Best Regards,
Hello,
No, i don’t have problem when I install on URL (you can check – https://xn--pritina-sqb.com/), but in localhost, when I first started instalation nothing was happened.
Hi.. - but in localhost, when I first started instalation nothing was happened. You can check requirements PHP version , SQL .. Elementor works with WordPress version 5.9 or greater. PHP 7.4 or Greater MySQL version 5.6 or greater OR MariaDB version 10.0 or greater. WP Memory limit of 256 MB (Elementor and Elementor Pro only), 512 MB recommended, 768 MB for best performance. Please deactivate all plugins except Required Plugins and then reimport the sample demo.
Thanks.
Hello, now we have problem, our HOMEPAGE 18 crushed? We dont know reason. Please, look at priština.com (we removed maintance mode)
For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you.
OK, I ttied and I recived message: “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.” 
You can contact us via email: help@wpopal.com We will check and solve the issues.
Thank you!
Thank you for choosing our template.
The gallery on this site does not work well at all in mobile. it pretty much disappears.
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
Hi, how can i easily change the font of the HUMANI theme ?
Hi.. Of course, you can change it. You can refer guide: https://elementor.com/help/how-do-i-set-global-fonts-and-colors/ Thanks.
Thanks team Opal_WP
When i am on localhost, the site takes so much time to load, is it normal ?
Hi.. Do not worry, When running a website on a local development environment (such as on your own computer), there can be various factors that affect the loading time. I suggest installing the changes on your live site and then testing it to see if the issue persists. This will help you identify if the issue is specific to your local development environment or if it affects your live site as well. Please let us know if you need assistance with the deployment process or if you have any further concerns. Thanks.
Hi, does this theme support other multilingual packages apart from WPML and does it support Arabic languages?
Thank you,
Hi.. Yes. Our template is fully compatible with both RTL languages and the WPML Plugin. Thanks.
Hi, can I make a recommendation in the next update to change the blog page settings from Left/Right to none so it’s full width.
Thank you.
Thanks for your recommendation. We will consider it in the next update. Thanks,
how do I change the colour of the Donate Now button top of home page and how do I swap banner images. thank you.
Hi there,
Thanks for choosing our theme. For your queries, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you.
Thanks,
Is this theme still being updated/managed as there doesn’t seem to be any updates
Hi there, the latest theme version is 1.2.0 released on December 29, 2022. Thanks,
Thanks you haven’t updated your changelog on the theme page so not sure what has been added/changed. I’m interested but wasn’t sure if the theme is updated.
The theme has been updated with 04+ new homepage demos. You can check the theme preview to see them. Thanks,
The GiveWP plugin is breaking the site and I can’t edit any elementor page
How can I resolve this issue please ??
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you.
Thanks,
Hello, I would like the DONATE button to link to a JUST GIVING page. Is that possible? Thank you.
Hello, thanks for contacting us. Do you mean that when click ‘Donate’ button, it doesn’t lead to other steps to donate money, it leads to another page? For details, you can contact our email help@wpopal.com. Thanks,
Please tell me how to edit and replace the banner. Thanks
Hi there,
Thanks for choosing our theme. For your question, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and guide you.
Thanks,
