42 comments found.
Is it possible to use another/a duplicated Slider for the main page?
Hi there,
Yes, sure, you can do that.
I hope it helps.
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Thanks for the reply, but it was not really helpful. And how do I do that (switch the slider on the main page, and/or change the background video from the standard Vimeo video)?
Simply duplicate de page builder slider element en replace it by the second slider you want.
You can create any additional slider in the Slider Revolution admin panel
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/Kind regards
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wolf how do i get video splash type of intro on your Hyperbent demo for my site? is the option there
Hi there,
You can set a video background in any row/section settings > style tab.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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Thanks, the other question i forgot where do i add the link for a new video to change the video i have already .
Hi there,
I’m not sure to understand. If you want to change the video backgorund simply replace the URL in the setting for the main home header block. (See the screenshot below) https://d.pr/i/I9SGGDI hope it helps.
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Yes thats it and also can i i adjust the size of the video ?
Wolf, i also noticed now the video is gone out of position and has raised so a third is cut off while it leans to the right since i also used the lateral menu www.mystikrebel.com/
Hi there,
The video background is resize so it always takes the full size of the row. If you want the video to keep its ratio, I suggest the standard video page builder element.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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Hi. Wolf, im in touch with Hung who is looking into the issues. Just one question about the homepage video in the demo ? is that a video upload instead of a URL line and what specs is it ?thanks
Hi,
You can use a self-hosted video (mp4 file) or a vimeo or Youtube URL.
I hope it helps.
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Wolf, i did try but it wont load on the screen so wanted to know how big the file should be like how you have on the hyperbent demo
A video file for backgorund purpose should be around 2 to 5mo.
I hope it helps.
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2 to 5mo ? 2- 5 MBs ?
Kind regards
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Ok thanks for this.Just curious how many MB is the video on the hyberbent homepage demo ?
The video in the landing page header is 3,72Mo
I hope it helps.
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whats Mo ? in MB ?
Sorry I mean MB. It is the same (MB = MegaByte, Mo = mega-octet in french)
I hope it helps.
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Ok so its 3.72 MG.Thanks
Wolf, Ive tried to get help from support via ticket from Hung but he seems to not answer my questions or goes off point of the point .I only have few tech issues then i can finish the site
What’s your ticket number?
Ticket #2666812 The main issue im having is with the video landing with a third cut off as it raises on the screen.Ive sent 3 attachments from 3 different PCs showing the same problem
If you use your video as a video background it may be resized to fit the screen depending on your device.
I suggest using a standard video element if you want to display a standard video.
I hope it helps.
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Wolf, the issue im having is video suddenly goes out of position which ive added the 3 attachments from 3 different PCs in the tech support to Hung .This only started happening in the recent weeks as the video which is a URL from you tube never has this issue before. So im not sure if this a site glitch with the theme or an issue with you tube or some other reason .This is why i was asking is it better i upload a video like in the theme demo instead and what are its specs if i try that way to fix the issue
Hi wolf, no tech support has replied yet and im stuck waiting to work on the site
Hi,
It seems that your support period has expired. If it’s a quick fix I could help but I’m not sure to understand what the issue is.
When I check your website https://mystikrebel.london/ I don’t see what you’re referring to. The video header background is taking the full window and the lateral menu appears on large screens as it should. However, I notice a menu font color setting issue.
Be sure to check the page options below your page editor and the page CSS setting (cog icon at the top right of the page builder) if there is any CSS rule that could cause your issue.
I hope it helps.
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Hi, At first the video which is linked from youtube on the homepage looks normal but once the screen is refreshed then the video suddenly goes out position with a third cut off from the top.I sent 3 screenshot attachments from 3 different PCs showing the problem but got no reply via the support .
Now this is a recent issue as i didnt have the issue with the video since i purchased theme over a year or so. So i dont know if its youtube itself or the Firefox browser or something within the video setting which is why im trying to find out that is it better i upload a video instead than linking a youtube url there
Wolf, im still waiting for which direction to go with this to fix it as the problem is there there and ive sent the pics way back 3 weeks now to hung but no reply
Hi there,
It seems that your support period has expired. That’s why Hung didn’t reply.
To be honest I don’t get your issue. Every time I check I don’t see any issue with the video background. Tested on different screen sizes. https://d.pr/i/ucuqmhKind regards
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That’s odd as my support expired back in 2019 as i bought the theme way back then which is why hung use to take his time in replying . This problem with the video background only started now as all was fine before.This is why im trying to find out that is it a glitch within the theme or some plugin, or with you tube or the Firefox browser or my webhost or even the 3 PCs as you can see the 3 pics from 3 different PCs here . https://mystikrebel.london/2021/03/01/3-pcs/
Thats all im asking then i can fix it myself before i launch the site
ok i just need a direction thanks
Do you use an old version of firefox? For video background I use a CSS functionality that is not supported by old browser. This change has been madee recently.
Im using the latest version of Firefox. I tested Microsoft Edge/Internet explorer and the same issue there also. I had a similar issue using chrome as well but thats now suddenly fixed apart from the video has gone totally blurry but the video showing on the other browsers are of high quality but cut off like in the pics which makes me wonder if this is a youtube issue as I didnt seem to have these issues before but i think youtube have done some recent changes. Which im thinking if its better to just upload a video
Hi Wolf, How do I keep the layout universal on all monitors like your demo ? what i mean is the logo or the banner are perfect on this monitor but when i use a different monitor the logo or banner are suddenly out of position unlike the demo where same layout fits into any monitor . Thanks
Is it compatible to update to Woocommerce 4.9.x ? You say its only until 4.6.x
Hi there,
Yes, it is! I always keep up with the latest version of WordPress and WooCommerce.
Kind regards
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Does Hyperbent support WordPress 5.6?
Hey there,
Sure! We always keep-up with the latest version of WP and all plugins included.
I hope it helps.
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Hello,
Is it possible to edit the header for posts, products and others ??
Can I set the stacker image for the product?
Hi there;
Yes it is possible.
Please post a ticket in the support forum with screenshots, your website URL and a temporary login access.
We will reply as soon as possible. https://wolfthemes.ticksy.com/Kind regards.
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Hi there, just added new event / tour dates. What I miss: It would be great to be able to add the events to a special “tour name”. So it would be possible to show/filter events from “Tour xy” or “Tour xx”.
Hey there,
This is not an option built into the theme at the moment but thanks for the suggestion. This is something we may add to a future release.
Kind regards
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Hi guys, not a coder here I just drag and drop etc. Anyhow the theme worked great until I received a message from my site hosting company about updating the PHP on my site. I did this and problems arose straight away, PHP 7.4 causes issues as does PHP 7.3 on google. Firefox is fine. So I am now back to running php 7.2 to ensure my site opens on all browsers. I have updated my sites wordpress, and plugins. Is there a fix and is php7.4 more secure? Thanks
For Google I mean Google Chrome.
Hey there,
I suggest staying with PHP7.3 for now. It is a bit early for PHP 7.4.
I hope it helps
HI, So at 1st glance great theme… but one thing you could improve on is by adding a genre or category tab to the releases !!! You have put it in the video section which is kinda OK but no very useful … it should be in releases … so when people click on releases they can search by genre… I.E house, techno , dnb etc etc was quite surprised that is not there and it really makes it hard now for us. because without that a record label will have a lot of problems and the visitors to the site.
Be great to get that fixed
and also the bottom of your page how do you get rid of your logo hyperbent from the footer we have searched everywhere and cant do it,
Hey there,
About the footer please see the content block > footer | main or default
More info about our content block feature here: https://wolfthemes.ticksy.com/article/12792We will add a “genre” feature very soon. Thanks for the suggestion.
Best regards
ok so for now ,,, we canty use the theme great ! waste of money then really
The update should be available very soon. You just asked for a new feature that it is not a vailable in the theme out-of-the box and it will be added soon, probably today or tomorrow so not sure what you’re calling a waste of money (!!!)
I’m not even supposed to add this feature if I don’t want to. I would appreciate that you keep a decent business tone here.
Thanks for your patience.
Hello, Please few questions. On the Main Home, In the Videos section, how can I place images in the places of videos instead of videos from Youtube? secondly, the first image on the Videos section which is larger than the ones beneath it, I have tried replacing the image but I can’t find where to do that. Thirdly, am seeing “No Instagram image yet.” immediately below Endorsement section, how can I remove the instagram display and that section completely? Also, how can I edit the last part of the footer “© 2020 WolfThemes All rights reserved”. Am asking these questions because the theme is just too complex. Please I will appreciate your urgent response. Thanks.
Hey there,
Please post a ticket in the support forum with screenshots, your website URL and a temporary login access if needed.
We will reply as soon as possible. https://wolfthemes.ticksy.com/Kind regards.
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Hello,
before buying your theme I would like to know if the mp3 player can play mp3 with an external link?
Is it possible to see the documentation of the theme (installation, ect..) before the purchase?
thank you in advance for your information
Hey there,
The playlist player handles only self-hosted track. But the single player can handles external mp3 link
I hope it helps.
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Thank you for the informations, is there any way to see the the theme’s documentation before buying? I would like to be able to see all the options
Sure! I forgot
https://docs.wolfthemes.com/documentation/theme/hyperbent/https://wolfthemes.ticksy.com/articles/
Also 6 months of support are included.
I hope it helps.
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Hi there! It seems that background videos like on this demopage https://demos.wolfthemes.com/hyperbent/home/home-2/ are not shown on iphone? Is this a known bug? Can you help with this?
Hey there,
First be sure that the theme and all plugins are up-to-date.
Video backgrounds work only with self-hosted video ATM.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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Thanks for your answer. Yes, it was all updated yesterday… and the video is selfhosted. Also the background video on YOUR demo-page I linked in my first comment not work on iphone.
On this demo page, a youtube video background is used. The video background option is disabled on mobile by default due to various incompatibility reasons. You can add a fallback image.
However, it should work with a self hosted video.
I hope it helps.
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Hi Wolf-Themes, i had purchased Hyperbent theme and out of nowhere the slider revolution has messed up the homepage because to what im seeing it needs to be updated.I i did try to add the purchase code( or what i thought it is) from the package and its saying invalid and i cant do updates either though other options either.What to do ? thanks
Hey there,
Here is how to update the bundled plugins: https://wolfthemes.ticksy.com/article/11671/ https://wolfthemes.ticksy.com/article/12629/ For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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Hi Wolf-Themes, thanks the slider has now started working but the video opener is not.Everything is linked in the backend but not showing on the homepage
Hey there,
This sounds like a cache issue. Be sure to flush your cache or set your cache plugin correctly. This is difficult to help you further without further info, like your website URL, screenshots, etc.
I hope it helps.
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Hi, did clear the cache but the issues remains .This is the URL
https://mystikrebel.london/Hey there,
It seems that you’re not using a valid YouTube video URL: https://www.youtube.com/watch?v=0u8-mfZvh64I hope it helps.
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Wolf, ive updated it again with another youtube URL and the same issue unless im putting it in the wrong place .This is my video that ive used
https://www.youtube.com/watch?v=QkOoSH3oaTc&t=2sThe first video URL still appears in your page (I checked the source code).
Be sure to update it in the row settings > background tab.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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Wolf, i went to WP bakery builder to edit the page and to row settings and the background tab to set the default to video and put the url in.I can see the video showing half way down but still not in the main opener where i cant find where the old URL is in row settings in the back
Wolf, i managed to fix it finding the section so the video is showing.The only thing is how do i update WP bakery builder plugin as its not letting me
Hey there,
Glad it is fixed! Here is how to update WPBakery Page Builder: https://wolfthemes.ticksy.com/article/11671/I hope it helps.
Hi, I recently bought your theme and I love it. But I have an issue regarding the masonry post style. Whenever I choose “masonry” as a layout for my posts the page on my website is not loading and remains black. As soon as I choose “grid” everything works fine. I already deactivated all 3rd party plugins and found out that the wp bakery plugin causes this problem. I also deactivated my cache plugin since I found out that cache plugins can cause similar problems with the masonry style. But the cache plugin is not the problem here. I opened a ticket on your ticket site including my credentials but the support delivered no proper help.
hey there,
I’m working on it, I will reply ASAP.
Talk to you soon.
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This Theme looks awesome! Is the mesh-styled video background included – I mean will this mesh overlay a video I upload as a background or is it optional? I hope you know what I mean.
Hey there,
Thank you! Glad you like it.
Not sure what you mean, but all that you see in the demo is included in the theme package except for the CD artworks.
You can set a video background very easily in any section/row you want using a Vimeo, youtube or mp4 video.
If you send me a screenshot of what you mean, maybe I can be more precise.
If you mean the video from the “Minimal” homepage demo, it is from Vimeo so I’m afraid it belongs to the owner. https://vimeo.com/173405377I hope it helps.
Happy new year!
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<Happy new year for you too, thank you! Thanks for your fast reply. The main page has a video with a burning man and a face in the water – different images. There is a mesh overlay, like you would look through a mosquito net 
. I don‘t know how to describe it. It looks like a dotted mesh like black tiny dots/pixels. I like that effect and would like to know that in case I upload a video of mine, would there be also that mesh overlay or is that effect only applied to the original footage you have chosen?!
Oh yes, sorry, I mixed your comment with Herion theme comments, my bad.
The same about video backgrounds applies for Hyperbent and yes this is very easy to add an dotted overlay via the Slider Revolution, which is used for the text animation. https://d.pr/free/i/oSx6KmIt is also easy to add this effect to any background with a bit of CSS.
I hope it helps.
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Exactly what I was looking for! Thank you thank you thank you!!!
You’re welcome! 
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Hello, I’m interested in buying this theme, I would like to know if you can create some pages with a white (or less black) background. Thanks
Hey there,
Sure, you can choose a lighter layout.
I hope it helps.
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Hi there… great work But I have one question: Isn´t it possible to remove the wishlist icon from shop-page? We would like to link the product image to its page instead of just adding to wishlist… Right now we have to disable the wishlist-plugin to do so 
Hey there,
Please post a ticket in the support forum with a screenshot, your website URL and a temporary login access.
We will reply as soon as possible! https://wolfthemes.ticksy.com/Kind regards.
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Hi,
my site is mostly blank because of this css snippet: { opacity: 0; transition-property: opacity, transform }
The opacity is 0 and does not change by time. I think it´s a transition but i don not find were to change it in the settings or the Customizer. The only way i was able to change it was to set the opacity to 1 in the custom css settings. Is there a better way?
thx
Hey there,
I’m not sure to understand.
Please post a ticket in the support forum with more details, your website URL and a temporary login access.
We will reply as soon as possible. https://wolfthemes.ticksy.com/Kind regards.
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In the “Equipment” section of the mobile version, it is in disarray, poorly diagrammed, taking into account that in the PC version it looks excellent, how to solve the disorder that is visible to me in the mobile section https: // www.elfaroestudio.com/equipamiento/
Hey there,
Please post a ticket in the support forum with your website URL and your login info if possible.
We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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I generated a ticket 4 days ago and it has not been answered #2095384
Hey there,
I really sorry about that. Thanks for letting me know.
I will reply to your ticket right now.
Kind regards.
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In the “Equipment” section of the mobile version, it is in disarray, poorly diagrammed, taking into account that in the PC version it looks excellent, how to solve the disorder that is visible to me in the mobile section https: // www.elfaroestudio.com/equipamiento/
If I buy this theme is there a chance I can get refunded if it doesn’t work for me?
Hey there,
We provide refund only in rare case to prevent abuse, as there is no way to return the product once it has been downloaded
Thanks for your understanding.
Kind regards
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