I bought the theme in 2016 and I loved it, also the support was great! in 2019 we realised some bugs so a programmer who is meanwhile helping us tried to fix it. as he couldnt get any further he told me to renew the support service. But suddenly the support was super crap! no response at all. I contacted Envato to tell them about it, they told me they contacted royal flush but in the end nothing happened. I paid that new support for nothing which is super annoying! We now try to fix some other things and try to install the update but as I am reading the latest I doubt we will have a satisfying result.
what the heck happened to you guys that your service and your product has become so bad??! I think about contacting envato again for this by reading the latest reviews realising that it seems to be an essential problem with that theme.
so unfortunatly I really can´t recommend this product anymore!

Lots of bugs for new wordpress version, so it's not up to date, support service no reply and lots of issues arises.
After many tries, it works okay with older version of wordpress but that is not a good solution since now I can't install all the plugins that I need. The theme looks good but is not functional.

The theme itself is great but unfortunately custom support seems unavailable. I have attempted to reach them twice, once using Theme Forest and another time by direct email contact. Be wary that if you purchase this theme and you have issues, you will be on your own.

Customer support has vanished even though I still have two months left. No response to my emails in over two months. Documentation and forum visuals don't reflect latest plug-ins so it's hard to follow instructions. Theme is overall great, but hard to use without customer support.

He escrito porque me da error en la instalación. Y nadie me contesta.

Uncaught TypeError: Cannot read property 'split' of undefined
at HTMLDocument. (post-metaboxes-ui.js?ver=5.2.2:146)
at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.2.2:2)
at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.2.2:2)
at Function.ready (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.2.2:2)
at HTMLDocument.J (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.2.2:2)

I fixed the problem with the rev slider. If the template works, it's one of the best and most intuitive i've seen to buy.
One Star less because of the issue that the page can get broken if the plugins are not up to date.

I have been buying this theme for my customers because it is good, but support has never been great. Unfortunately it has only getting worse and worse. As I write this it has been one and a half week since I replied to support on a thread and I am still waiting. My guess is I will be waiting forever. I will start to buy another theme from now on...