support impossible ........0000000
203 Reviews
I am very satisfied with the product. I bought a few questions.
live previews not working
Page not found
https://preview.themeforest.net/item/hyperx-portfolio-for-freelancers-agencies/full_screen_preview/13439786
I also watched youtube videos. I am importing the content of the product. But it doesn't load like youtube videos. It is difficult to understand the theme when there is no photo in the content. They reply to my emails but a little slow. I just have a few questions. Why is the theme import not loading? I will e-mail other questions, please reply to e-mails faster.
Ömer Uzun
Site optimal, élégant et facile
Usefull!
Customer support is non-existent. I have this error on the top of my homepage and could not get anyone to help with the faulty plugin/theme...
Warning: Trying to access array offset on value of type bool in /homepages/6/d787434105/htdocs/app940321986/wp-content/plugins/royal-core/royal-core.php on line 2569
Author response
Hi,
We have not received any emails from you.
Email us and we will do our best to help or if you want we will refund your money back, just contact us contact.wproyalflush@gmail.com.
Kind Regards,
Nick
Theme looks great but no help from the customer support, both by email and forum. Too bad cuz I need help with the ONE PAGE option.
Author response
Hi,
You need to contact us via this email contact.wproyalflush@gmail.com, but anyway if you want we will refund your money back, just contact us.
Kind Regards,
Nick
I have been here with them for about 5 or 6 years and of course they have now new projects for which they need to take care of, this is why maybe the respond time is a bit long, but they can fix the problems. Overall that was money spent good.
Author response
Thanks for understanding!
by kpfahl 1 year ago
It's a good theme but I had a problem and contacted customer service, they responded and tried to resolve it. After 2-3 emails they just stopped responding.
I have not received a response to my requests for support. The support forum subscription is closed and emails are not answered.
I bought the theme in 2016 and I loved it, also the support was great! in 2019 we realised some bugs so a programmer who is meanwhile helping us tried to fix it. as he couldnt get any further he told me to renew the support service. But suddenly the support was super crap! no response at all. I contacted Envato to tell them about it, they told me they contacted royal flush but in the end nothing happened. I paid that new support for nothing which is super annoying! We now try to fix some other things and try to install the update but as I am reading the latest I doubt we will have a satisfying result.
what the heck happened to you guys that your service and your product has become so bad??! I think about contacting envato again for this by reading the latest reviews realising that it seems to be an essential problem with that theme.
so unfortunatly I really can´t recommend this product anymore!
Author response
Hi bdomula,
Theme works fine with latest wp version, we have fixed all bugs, please download and update theme and check if you have any issues let us know via email contact.wproyalflush@gmail.com and we will do our best to help you. Also we are ready to refund your money as well if you want just drop us refund request via email. About support: If we still have any chance just contact us and we will try to help you.
Kind Regards,
Nick
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