Reviews for HyperX - Responsive Wordpress Portfolio Theme

Reviews for HyperX - Responsive Wordpress Portfolio Theme

4.62 (187 ratings) 4.62 stars
Cart 5,059 sales

187 Reviews

for Customer Support

I bought the theme in 2016 and I loved it, also the support was great! in 2019 we realised some bugs so a programmer who is meanwhile helping us tried to fix it. as he couldnt get any further he told me to renew the support service. But suddenly the support was super crap! no response at all. I contacted Envato to tell them about it, they told me they contacted royal flush but in the end nothing happened. I paid that new support for nothing which is super annoying! We now try to fix some other things and try to install the update but as I am reading the latest I doubt we will have a satisfying result.
what the heck happened to you guys that your service and your product has become so bad??! I think about contacting envato again for this by reading the latest reviews realising that it seems to be an essential problem with that theme.
so unfortunatly I really can´t recommend this product anymore!

Author response

Hi bdomula,

Theme works fine with latest wp version, we have fixed all bugs, please download and update theme and check if you have any issues let us know via email contact.wproyalflush@gmail.com and we will do our best to help you. Also we are ready to refund your money as well if you want just drop us refund request via email. About support: If we still have any chance just contact us and we will try to help you.

Kind Regards,
Nick

for Customer Support

Loved this theme up until I needed support. they essentially just tell you to google it.

for Other

Lots of bugs for new wordpress version, so it's not up to date, support service no reply and lots of issues arises.
After many tries, it works okay with older version of wordpress but that is not a good solution since now I can't install all the plugins that I need. The theme looks good but is not functional.

Author response

Hi,

This is not theme related issue, but anyway if you want we will refund your money back, just contact us contact.wproyalflush@gmail.com.

Kind Regards,
Nick

for Customer Support

The theme itself is great but unfortunately custom support seems unavailable. I have attempted to reach them twice, once using Theme Forest and another time by direct email contact. Be wary that if you purchase this theme and you have issues, you will be on your own.

Author response

Hi,

If you don't like theme and support we will refund your money back if you want, just contact us here contact.wproyalflush@gmail.com.

Kind Regards,
Nick

for Customer Support

Customer support has vanished even though I still have two months left. No response to my emails in over two months. Documentation and forum visuals don't reflect latest plug-ins so it's hard to follow instructions. Theme is overall great, but hard to use without customer support.

Author response

Hi,

If you don't like theme and support we will refund your money back if you want, just contact us here contact.wproyalflush@gmail.com.

Kind Regards,
Nick

for Design Quality

Great theme. Clean coding, Easy customization. Very good job ! I recommend. Thank you !

for Customer Support

He escrito porque me da error en la instalación. Y nadie me contesta.

Author response

Hi,

This is not theme related issue, but anyway if you want we will refund your money back, just contact us contact.wproyalflush@gmail.com.

Kind Regards,
Nick

for Customizability

Hi guys,
this is one of the only templates that I find user-friendly. and i bought dozens of templates in the past years. I took a few videos on youtube and jump in the deep water.
if you have limited knowledge of WP this is a good template

good job
Eli

for Bugs

Uncaught TypeError: Cannot read property 'split' of undefined
at HTMLDocument. (post-metaboxes-ui.js?ver=5.2.2:146)
at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.2.2:2)
at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.2.2:2)
at Function.ready (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.2.2:2)
at HTMLDocument.J (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.2.2:2)

Author response

Hi,

This is not theme related issue, but anyway if you want we will refund your money back, just contact us contact.wproyalflush@gmail.com.

Kind Regards,
Nick

for Customer Support

Not very supportive. If i know how to build a website, i would not have this theme right?

for Flexibility

I fixed the problem with the rev slider. If the template works, it's one of the best and most intuitive i've seen to buy.
One Star less because of the issue that the page can get broken if the plugins are not up to date.

Author response

Hi, when you updating Wp you need to update plugins as well in order to prevent any issues and all be fine then, please contact us if you need any futher help. Regards

for Design Quality

The theme is very beautiful and suitable for artists. It saves a lot of time for me and my partner.

for Customer Support

I have been buying this theme for my customers because it is good, but support has never been great. Unfortunately it has only getting worse and worse. As I write this it has been one and a half week since I replied to support on a thread and I am still waiting. My guess is I will be waiting forever. I will start to buy another theme from now on...

Author response

Hi,

please contact us via contact.wproyalflush@gmail.com and we will do our best to help you or we will refund your money. Regards

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