170 comments found.
I have purchased a WordPress theme from Themeforest. I’d like to install this theme initially on my development (dev) website for configuration purposes. Once it’s done, can I install it on my original website? Does the license permit its use on my original website?
Hi there,
You can install it on your live domain just but you will need to deregister the theme on your testing domain.
We hope this helped and if you have any additional questions we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Does that mean I can install it on the testing domain first then install it on the live domain?
How do I deregister a license?
Yes, you can install the theme on the testing domain first and then install it on the live domain after.
The theme doesn’t have a registration module (apologies for the misunderstanding).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Can the theme license I purchased be used on various subdomains? example tes.domain.com example.domain.com
I have submitted a ticket but there has been no reply
The license can be used for staging/test site, however, in case you need to create a completely new project with the theme, then you would need to purchase separate license.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
I just purchased this theme not realizing it was a wordpress theme. I’m creating a website using Angular and Java. Is there a way I can obtain the static files (html, js and css) of this theme?
Thank you!
Hi there,
Thanks for writing in! We are developing WordPress themes and the HTML, JS and CSS files are incorporated within the theme for WordPress so it is not possible to use it as a standalone.
Thanks for understanding.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you for your prompt response.
Hi there,
Glad we could help!
Support
Mikado Portfolio part of
Qode Interactive
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Hi!
Could you enable the rest of the settings for the Administrator in the WPBakery’s Role Manager tab, please? In particular the 2 Backend editor’s select & checkbox. Screenshot: https://prnt.sc/Noyz4XpxP3wr
Thanks!
Hi there,
You can always try to enable/ disable them, it depends on what you need of course.
Support
Mikado Portfolio part of
Qode Interactive
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Hi!
I think you didn’t understand the issue. The WPBakery plugin of the latest theme (v6.10.0) has only the Post types setting (screenshot: https://prnt.sc/709dqw6hkSi3 ). In the screenshot of my previous message (v6.6.0) there were many other useful settings.
Hi there,
Sorry for the misunderstanding, if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Search widget (Mikado Search Post Type) doesn’t works for non authorized users even in demo – that’s funny))) https://iacademy.qodeinteractive.com/home-11/ Is this a feature?
Hi there,
Thanks for reporting this, we tested this on our testing installation and it works well, and the demo will for sure be fixed.
If you need any assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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HI
I am writing to express my frustration with the difficulties I have encountered while attempting to download the full demo content for your theme. Despite multiple attempts over the course of more than five days, I have not yet been successful in completing the download.
I have been working closely with your support team to resolve the issue, but I have found their responses to be vague and unhelpful. Despite providing all necessary information and addressing any hurdles that have been brought to my attention, I am still experiencing delays and lack of progress.
In particular, I am requesting specific IP addresses to whitelist in order to complete the download, yet the support team has only provided me with links. I have never had such issues with downloading demo content in the past and I am disappointed with the level of support provided.
I would appreciate a more prompt response time and more effective support in resolving this issue. If the issue is not resolved by this Friday, I will have to request a cancellation of my order and a refund. I will also have to look for an alternative theme.
Thank you for your time and attention to this matter.
ticket no: 211509
Hi there,
We do see that your request was responded to so please continue the conversation with our support team.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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My problem is with the slow response time and lack of clear guidance from your support team. On average, it takes over 24 hours for them to respond to each message, and the issues I have encountered have yet to be resolved.
I understand that downloading the full demo content can be a complicated process, but I believe that clear and timely communication is essential for resolving the issue. I kindly request that your support team provide me with a detailed list of the problems they have encountered, as well as any specific information or actions that I need to take to address them.
I have been diligently working to rectify any hurdles that have been brought to my attention, but it seems that for every issue that is resolved, another one arises the following day. I hope that with clearer guidance and better communication, this issue can be resolved in a timely manner.
Thank you for your time and attention to this matter.
Hi there,
We do understand but sometime it may happen that it is not related to our theme demo import and can be something else. We do hope that you will work closely with our team so you can together find a solution. Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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I understand that the issues I have encountered with downloading the full demo content may not necessarily be with the demo content itself. However, I would like to request more efficient and prompt support from your team.
Given the 24 hour response time per message, I believe it would be more beneficial if your support team could respond and actively monitor my ticket, with the aim of resolving the issue within a day or two. This would be a significant improvement from the ongoing issue that has taken over a week to resolve so far.
I appreciate your support in this matter and hope that we can work together to resolve the issue in a timely manner.
Thank you for your attention to this matter.
Hi there,
We do hope that this will be resolved and we see that our support team is actively checking your ticket.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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I am writing to express my sincerest apologies for the previous issues I had encountered with the theme. I am pleased to inform you that these issues have now been resolved, and I have come to the conclusion that they were in fact on my end.
I wanted to take a moment to express my gratitude for your support throughout this process. I must say, the theme is exactly as described and great in every way. Your communication and handling of the situation was impeccable, and I am happy to have left you a 5-star review to reflect that.
Thank you for your understanding and for making this a positive experience.
Hi there,
We are really happy to hear that this has been resolved and you should know that you can always count on our support team for any further assistance you need with our theme.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi can i get a response to ticket # 211509
Hi there,
We do see that your request was responded to so please continue the conversation with our support team.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I’ve just bought this theme and i’m needing help with demo content. I’ve raised a support ticket but not yet had a response, can this be given some attention please. ticket no: #211509.
Thanks
Hi there,
Once we check we do see that your request has been responded to so please continue the conversation with our support team if you need any further assistance.
Support
Mikado Portfolio part of
Qode Interactive
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Hi mate,
My client doesn’t want a grey-loading title section background before the normal background. How can I remove it by just putting single color or image rather than loading a grey background? That title or breadcrumb grey background client count error even though I told him that is a loading effect. How can I remove it?
For example: All course background in this page: https://iacademy.qodeinteractive.com/courses/all-courses/
Please reply to me.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Hi mate, Recently I brought this theme but when I installed this theme widgets part doesn’t work. I am getting this error message “The “mkdf_woocommerce_dropdown_cart” block was affected by errors and may not function properly. Check the developer tools for more details”. Even footer widgets and some sidebars don’t work as well in the demo. Even I changed the cPanel PHP version and deactivated and actived all plugins. Can you help me out with it?
Hi there,
Please try using this plugin as a temporary solution: https://wordpress.org/plugins/classic-widgets/ until we release an official update.
We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Is possible to get member demo account to see backend and frontend of the courses? Is possible to make course with quiz with open questions?
Hello,
You can use the following credentials to sign-in, take a closer look inside and check out how the users will see user dashboard and courses once they are logged in:
User: test
Password: test
Support
Mikado Portfolio part of
Qode Interactive
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Thank you very much for your reply.
Is it possible to put open questions in the quiz questions that the student can fill in like here: https://ibb.co/nM80G7p
You’re welcome.
There is an option to set question type to “Text” (please see screenshot).
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, table course display only 10 courses…how can i fix it and display more than ten?
Hello,
Thank you for reaching us!
Unfortunately there is no option within this shortcode to change the maximum number of displayed courses. If you want to organize the course table differently then you will need to edit our theme files.
Support
Mikado Portfolio part of
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Hello, may I ask you when will you make the theme compatible with Wordpress 6.0 and update the plugins? It’s important because, for example, WPBakery Page Builder doesn’t work! Thank you
Hi there,
Thanks for writing in! The theme will be updated soon, as we do have our team working on updating all our themes. If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello! Your theme is amazing. I imported the demo page, but the “Mikado LMS” does not work. It shows anything. Can you help me? The plugin needs actuallization? Thank you!
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you
Hi there,
You’re welcome!
Support
Mikado Portfolio part of
Qode Interactive
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hi, can your calendar be used with courses? And can it be integrated into the single course sheet?
Hi there,
Thanks for taking an interest! When it comes to the Events, we are using The Events Calendar by Modern Tribe in our demo sites and each event is created independently then on the page, you could add an events list using our Mikado Event List shortcode where you are able to showcase the event list like this http://iacademy.mikado-themes.com/elements/events-list/
However you can not register for events, you can only purchase a Course, you could though create an event and add a link to the course which needs to be purchased in order to connect those two.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. How do I change home slider revolution contact form? I can´t find it.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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how is it possible to activate the WPBakery Frontend editor?
Hi there,
Please take a look at the following article: How To Enable WPBakery Frontend Editor
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Do you have Elementor editor for this theme? thank you
Hi there,
Unfortunately, no. This theme is built and comes with a WPBakery page builder.
You can take a look at the following link to see our themes built with Elementor.
Support
Mikado Portfolio part of
Qode Interactive
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Where is home 4 in zip?
Hi there,
Since the author’s dashboard is meant for pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, may I ask you when will you make the theme compatible with Wordpress 5.9 and update the plugins? Thank you
Hi there,
Thank you for reaching us!
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
In case that you are running latest WordPress version, please note that we haven’t tested our theme with WP 5.8 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
Do you’ve mobile apps for this theme? If no, do you plan to make?
Hi there,
Hi there,
Please note that our Company’s focus is on developing WordPress themes.
Support
Mikado Portfolio part of
Qode Interactive
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