Great guys, love their work. Keep it up!
89 Reviews
Thanks for holding my back on time! i really appreciate team efforts. thanks guys i was really got annoyed with bugs...
Support could be more flexible sometimes
ce sont les meilleurs
Great theme, great customer support!
We updated to the most recent version and there are duplicate yith wishlist buttons, see image here:
This is with fully updated yith wishlist and not a child theme:
https://imgur.com/a/02QCcsh
This theme is annoyingly slow. It doesn't even allow me to gain access to edit on elementor.
Author response
Hi and thank you for your feedback,
-
It seems that there are no open help tickets from this account (see the proof). - Since there are no reports on our help desk, we cannot know the real problems that generated a slow demo import.
- We can only check and give you some help if you choose to open a help ticket. You can open a Help Request at https://modeltheme.com/support/#new-request
- Since we do not any requests from you, how can we give you assistance?
- If your support is expired, you can always renew it or contact us via this form: https://themeforest.net/user/modeltheme/#contact
Let's collaborate in order to make this rating a positive one. We are confident that there is a misunderstanding and our customer care team will enjoy looking into the cause that made you write this negative comment.
Useful links:
Theme Docs: https://docs.modeltheme.com/ibid/
Knowledgebase: https://modeltheme.com/knowledgebase/
Honestly, best support I could have ever imagined to have.
All my requests have been answered in detail in 24hrs.
Recommended.
Everything excellent. Many Thanks...
I was trying to add the license key but it's not working. It takes a lot of time to load. can you please give me the solution for this?
The problem license manager resolved
Author response
Hi there,
In our end it looks like the license is active on this website: https://konkurstorget.se/ (activated at 2022-11-14 14:57:35). Are you trying to activate it on another website or domain? If yes, the this is the reason why it doesn't work.
Note: The license is limited for one domain only (one license per domain).
* Since this is a support problem, our suggestion is to let us take a closer look at your WP dashboard. For this we require a help support ticket here https://modeltheme.ticksy.com/ (don't forget to send us the WP login).
Thank you!
The site has a great mixture of old 2015-2017+ additions mixed in with newer updates.
All jumbled together. Old should be removed to end confusion.
Documentation is scattered and vague and highly relies on the person to have a greater knowledge of build/design than average.
When requesting answers for questions at times the 'answers" are inadequate or left unanswered (when multiple questions are asked). Some solutions when applied do not render properly and answers to those then resulting issues must be found elsewhere than with the theme designers.
This could be a very good theme but it is in need of much updating and cleanup.
Author response
Hi and thank you for your feedback,
The iBid theme has +2323 buyers who use different demos included in the theme according to everyone's needs. So the theme demos are not old. They are created in different niches for different clients.
It sounds like you are surprised by the design of the theme (since you always preview the live demos before purchase - there is no content/page hidden and this simply has no sense).
Also, in the theme documentation, details are added about the shortcodes, demos, and plugins that the theme comes with, the functionality of the theme, as well as the marketplaces with which the theme is compatible. At this point, we are sure that you didn't take some time to analyze our documentation, online knowledgebase, blog articles, and lot and lot of learning materials.
As for the support service, the arguments you bring do not reflect reality. The people from the support department were always there to help you with every problem or question you had over time. (img1, img2, img3, img4)
We are confident that there is a misunderstanding and our customer care team will enjoy looking into the cause that made you write this negative comment.
Useful links:
Theme Docs: https://docs.modeltheme.com/ibid/
Knowledgebase: https://modeltheme.com/knowledgebase/
You can open a Help Request at: https://modeltheme.com/support/#status
Having issues with installing additional plugins. But Madalin from the theme's support team help me to fix it. 5 stars from me :)
Great support!!!
One of the best products!
