Nice theme, but wasting time getting nothing done because the page builder is a pain in the ass, unresponsive, save button hidden,very frustrating working with themes with issues like this from the get-go that still exist after 4 months of release.
Sorry, but the theme page builder works ok. We have made some updates and we will launch a new one the next days.
We are sorry about that but i thought that your problem is with your hosting account its slow and cause this type of issue.
Let us know if you want further help.
Hi, I would like to update the fontawesome to the newest version, so I have weibo as icon. I have tried to change the files within the font folder and the fontawesome css files, but it doesnt seem to work, do I have to change other files aswell?
Please can you list which files have update?
Let us know.
Hey, guys, we have problems with the twitter plugin. We waited for the update but it didn’t solve the situation. It just don’t display any information, the field remain blank. Please, we need help.
Sorry for a any inconvenience !
Please open a ticket on our support page: themeple.ticksy.com send your wp credentials and we will take a look find the issue.
Hi! I’m wanting to have Jetpack installed, but once it gets activated, your the website goes blank. If I activate a different theme, everything is fine.
Its really so strange, maybe is an htaccess problem.
We have tested and seems everything works ok.
i cant seem to view images within the media library ive upoaded. dont know why
Hi a friend of mine bought this theme a while ago, and he’s having issue’s with the page builder (ibusiness—> page builder). He has created a number of page templates, however this does not show up in the side bar under the other templates… we have tried using different browsers (firefox, safari, IE, chrome) and still having the same issues… just wondering do you know what the issue could be?
Have you changed the the hosting path ?
Our staff was in holidays until 27 August.
Please write to us all your requests, we will make the possible to give response to anybody.
We promise you that every ticket or comments will have a response asap.
Sorry for any inconvenience!
Hi Awesome theme….!
One question i have set the Top Widgetized Area on but its not showing the search and social icons on the top header..
Hi guys its working now …
Hi Thanks for you theme.
Im wanting to add another social icon at the right hand top banner with an icon of youtube. I have been adding the icons via the them options page but in the icon selection there is no option for youtube?
Is this something I can easily add in? I have been looking into the css files to find a solution but will need your help
Open a ticket on our support page and we will try to do something for this.
Hi, A client bought this template and I´m trying to make some changes, but I cant see the dummy templates.
Where are suposed to be?
Please try to install dummy data into Theme Options > Install dummy data.
Hi, that button didn´t work, so I tried to install from the import option, but the dummy content (pages designed) is not there
example: HOME2 have nothing, the same to all pages
So sorry, please can you open a ticket on our support page and we will take a detailed look to fix this issue.
Hello, I want to buy this template to make it a page of consulting and human resources. This page publish vacancies and others. I wanted to know if is possible for you to raise this page a section where you can post vacancies and people can upload your file directly to the page.
Let me know please.
Graciela Dominican Republic
Sorry, i think isn’t possible.
The only way maybe is to use any plugin that let the possibility to let people to upload files directly from the webpage.
Having an issue with the Contact form title in formbuilder getting a dashed line through it…. assuming this is a css issue.
What version of the theme have you installed?
Please write to our support page themeple.ticksy.com.
We will help you to fix this issue.
Hi, do you know “Platforma – Responsive Multi-Purpose Theme” ? I buy this theme but – This item has been removed by either staff or the author and is no longer available to download. What i can do now? How to contact the author and learn about the future of the template? I tried to write it in http://kodde.ticksy.com/ticket/90474 but he does not answer. I paid my money and would like to either be able to download or get them back. But it is better if the author returns the template and will continue to support it. Why did it happen?
We have sent an email to you please check your inbox.
Thanks for the answer! I look forward to the return of the template back. It is necessary to warn their customers in advance and keep it coming soon, and why was removed. You cool theme, I hope for her future and intensive development that will delight us with new updates.
just wondering while we have configured theme at localhost and added content and applied all the configuration but while we moved site to live server all of the settings ware removed. Can you please let me know how to recover all the setting we did on localhost ?
Its really important because we did lot of the changes and we don’t want to have that exercise once again.
Keep in mind that you have to replace the old path with the new one into the db. You can also use the http://wordpress.org/plugins/wp-migrate-db/ plugin for this propose.
Find the old path into wp_options table and replace with the new path of the server you had uploaded the website.
Thank you, Can you please let me know how to clone demo you have created with all the pages ?
The demo can be installed by click on Theme Options > Install Dummy Data.
Its only setting up few pages like home page only, Not all, Can you please help ?
Can we setup replicate of theme after purchase ?
Sorry, can you be more clear.
First of all thanks for the nice theme
I have 1 issue:
When I embed a youtube video I’ve got an error that make the site very slow- this is the error massage I’m getting on the console:
Blocked a frame with origin “http://www.youtube.com” from accessing a frame with origin “http://yourdomain.com”. Protocols, domains, and ports must match.
By the way same happens on your demo- check the page with the vimeo.
Please let me know if there is any solution for this.
Please try to use another youtube video maybe this one that you have selected don’t let you to show the video in your homepage.
I can watch the video, but It make the page loading very slow. Take a look on your demo- take HOMEPAGE3 for example, open the inspect element and you will see 30 errors because of the video.
Yes but this errors caused by youtube scripts.
We can’t do anything about that.
Hallo Do the theme support RTL (right to left )??
Sorry, not by default need some customization to make it compatible with RTL.
i have bought this theme for wordpress. it works really nice but i am having some trouble in contact form.
I have set receiving e-mail address in contact option in dashboard. but i am not receiving mails. should i have to use some plugin for contact form or there is another issue.
please guide me so i can continue with my work.
Please try to contact the hosting provider.
Sometimes they block the possibility to sent emails from php forms.
thanks for your help. it worked
i want to add “services full” element in my services page .
i have added it in dynamic page but it is not working properly. i want to add 4 services with icon with each of them. i have added icons of all but it only shows the icon of only the first services. the content of rest is shown but not the icon.
can you please help me identifying that why is it happening and what is its solution
Please try to refresh the window in the page builder and try to select again the icons after that click on save.
thanks for reply
i have tried it many times but problem is still there. I think the problem is in file may be because when i press + button to add service the option for adding icon is enabled by default but the icon list is not there
if i toggle button 2 times then icons appear
does this give any clue to you to find problem
First off, nice theme! I do have one question though. How do I change the speed of rotation the testimonials?
Please open our support page: themeple.ticksy.com and read this faq:
Worked like a charm, thank you!
Theme is really good. It is same as Olympus theme. But i did not see multilanguage. If i use qtranslate. Can it possible? I am between Olympus and ibusiness but i business look better just one thing i need multilanguage.
Yes ibusiness its multilanguage too.
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