96 comments found.
Hi, we are currently in France running humanitarian duties for Ukrainian refugees in France and also sending humanitarian help to those still trap in Ukraine. Please help us with a perfect theme that will be good to receive donations in France and Ukraine.
Hi there. I wanted to know if there going be any upcoming updates for this theme? Thanks
please do something…
1. i want to change the name of the site to my name
2. i want to on slide picture like 5
3. i want to change that footer too my name.
and more too come
Hi,
I am very sorry for the late reply, please take a look to our support site, we’ve already replied ticket – https://esmet.ticksy.com/
Feel free to ask for any further assistance.
Best Regards
I have sent another support request. Support has long expired. However, the problem with maps has been present since purchasing the theme. I have been asking you to resolve this for a VERY long time. I have not even had an acknowledgement since you asked me to tell you the error in the browser console, that was 4 months ago. I’ve even given you the solution to the problem.
Dear Theme Provider, Since i have i did not take your support as we are late to use theme for us. I know as per policy, my free support is expired, however, i request from the work we are into, please support us to do changes in the theme. We people are helping via this website…. and expecting from you to help us by your few support to changes in the theme. We have attached screenshot, we need following support: Inter change slider place into left side and right small slider Remove Cause list from Front page Remove Latest news block fro front page Remove Footer from bottom Add navigation in straight line….HOME I ABOUT US I ….......in white colour on black footer bottom.
Hello,
Thank you for getting in touch. Have you already open up a support ticket in your support system at https://codebean.ticksy.com/? Please, let us know and we’ll find the ticket. Have a nice day.
Catchable fatal error: Object of class WP_Error could not be converted to string in /public_html/wp-content/themes/icare_theme/core/includes/theme-functions.php on line 501
Theme error?
Hello! I like this theme for a project i am working on for a client. Is this theme compatible with GIVE and/or Charitable plugins? Thanks!
Hello,
Thank you for your interest and sorry for the bit of delay here. Theme should be compatible with every plugin available in the wordpress.org directory, in some cases it is just a matter of adjust some css to make it fully integrated in theme appearance. Have a nice day.
thank you for replying back.
Hi Map in not working
Hello,
We had a delay in the tickets due the holidays period. All the tickets are now replied and we are back to our normal routine. Have a nice day.
Hello again,
1. Where is the scrolling text editor located please? 2. I require the ‘donate now’ button to go to an external source, therefore need it to open in another tab. 3. I also require a box design rather than full width with possibly an image for the background?
Thanks in advance
Also want, at the very top header, instead of sub-menu, need plain text
And where is it possible to change the ‘donate button’ to an image? I have a custom graphic of a ‘donate button’
And what are the lines to delete ‘last causes’ from page-home.php, looked through the comments here and doesn’t reflect the code in newest release. Thank you
What is the CSS for displaying h4.widget-title? The line to the right is striking through the title
And lines to delete latest news, instead want upcoming events
The sidebar widget titles are not showing. How can I enable this? Thank you.
Hello,
Thank you for using our item. Regarding your requests, please let’s proceed one step a time, otherwise it is not possible to provide you with an efficient and smooth support. Since you have so many requests, I kindly ask you to proceed to our Support Forum and we’ll care about every detail. Thank you for your understanding. Have a nice day.
Posting here as taking a month or more to get a response with a support ticket. Error on event pages where map should be:
Sorry! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.
Hello,
Sorry for any incovenience, but we have replied you several times regarding you issue, as said in forums you have an issue with permissions for your Google API Key, this is something you can solve in your Google Console Developer Panel as we have indicated in our support forum. We’ll look for any missing support ticket in our system as we really do our best to provide everyone with a reply always on time. Have a nice day.
As I see it, your customers also need to purchase Redux Google maps extension for maps to work on event pages? There’s nothing wrong with my Google map API. It looks like you haven’t added map script correctly. Where is the google maps script? Or where can we add the Google map API in the options? I have tried using a third party (FREE) plugin to enable but the maps are still not working which means the script hasn’t been added properly, trying to force us to purchase more extensions. Also, I can find nothing in the forums and there seems to be no documentation at all.
Hi loopeloo,
Can you please tell me your name in our support system? In message above I made a mistake regarding a confusion about a customer who had some issues with the map on event pages. But we realized maybe he/she is not you, since we couldn’t identify any ticket submited by your username. Thank you for your collaboration. Have a nice day.
Maps have stopped working again
Maps still not working…............
Hello,
Can you please tell us which error message do you see in your browser console? You can learn more on how to use the browser console here: https://www.digitalocean.com/community/tutorials/how-to-use-the-javascript-developer-console. In most cases the issue is related to your API quota limit instead of theme issues. Hope it helps, and sorry for the delayed message. Have a nice day.
Error: InvalidValueError: setZoom: not a number What I tried: Disabled rocketloader – problem persists.
Checked through Google API developer info, nothing seems wrong. There’s also a caution popping up Google Maps JavaScript API warning: SensorNotRequired https://developers.google.com/maps/documentation/javascript/error-messages#sensor-not-required
It is indeed the above error that’s causing the problem. The reason maps aren’t loading is because it’s trying to set the zoom level using the string “12” instead of the number 12. This is the piece of code i’m having issues with:
var center = new google.maps.LatLng( -12.8809348, -38.4175336 ), mapOptions = {zoom“}, map;
You need to replace the “12” inside the mapOptions object with 12, no quotes: mapOptions = {zoom“},
IN ADDITION to this theme problem advised a month ago… events are not displaying for 2019. Please update the theme.
Again, PLEASE update problem with maps. The maps have never worked properly since purchasing the theme and I have advised you what the problem is.
Where is the documentation? Have you got anything to support demo content?
Please read our last comments to your requests.
When trying to install required plugins:
Fatal error: Class ‘TGM_Bulk_Installer’ not found in /var/sites/s/mysitename.org/public_html/wp-content/themes/icare_theme/core/includes/class-tgm-plugin-activation.php on line 1586
You have to manually install individual plugins. However, Mailchimp is not dismissed in the ‘required plugins’ dashboard message on installation. Shortcodes and contact form 7 are dismissed.
Please read our last comments to your requests.
We are a local animal welfare NGO, and we ourselves do not sell any stuff and services, so I would like to have animal welfare advocates sell THEIR stuff on our website, so that a small percentage of their sales will go to our NGO to help fund our animal welfare sanctuary. Is this possible with this theme?
Hi there,
Thank you for your interest in our item. In the current implementation of Icare the theme doesn’t support any shop system by default, however you can use some third party plugin such as WooCommerce to setup a shop with ICARE, anyway some customization should be needed in order to integrate it well with the current theme state. Have a nice day.
How do i make the carousel loop?
Thank you for using our item. Your ticket has been replied in our Support Forum please check it out. Have a nice day.
Unfortunately, I purchased this theme a year ago and just now trying to use it. I just need to know what folder the demo content is located in. I can’t seem to locate it. Thank you!
Hi there,
Thank you for using our item. It seems your support period has expired. Even so you are able to find the demo content in the assets folder located in the complete theme package called icare_package.zip Hope it helps, have a nice day.
The Donate button is not working. I am usimg PayPal and have put in the settings except for the image of the button. How do I include the button with the correct Paypal acctount info?
Hi there,
Thank you for using our item. Regarding your issue, could you please open up a ticket at our Support Forum? We will be more than glad in providing you detailed assistance. Have a nice day.
How do I remove or add content to the “Latest News” section on the homepage? It’s not in the documentation. Also, the slider still isn’t working for me and I’ve disabled the plugins you suggested. Thanks!
Nevermind. Don’t ask me how, but the slides are appearing. I still need assistance with the “Latest News” section though. Thanks!
Hi Philly31,
Thank you for updating. The ‘Latest News’ section is feeded by the default WordPress posts, once you go to Posts > Add New in your WordPress Dashboard they will be shown automatically. Hope it helps, have a nice day.
Yes, but how do I remove that section from appearing on the homepage?
Hi Philly31
Thank you for updating it. Regarding your request, here is how to remove the ‘Latest News’ section from the hompage:
1) Login in your WordPress Dashboard
2) Go to ICARE Options > Custom CSS
3) Paste the snippet of CSS code below:
.latest-news {
display: none;
}
Hope it helps, have a nice day.
Ok, thanks! That worked. One last question … I like the way the background color of the footer stretches the width of the browser. Is there a way to make the background color of the navigation menu do the same.
Hi Philly31,
Thank you for updating it. Regarding your request, here is how to make the main menu background full width:
1) Login in your WordPress Dashboard
2) Go to ICARE Options > Custom CSS
3) Paste the snippet of CSS code below:
.menu-wrapper {
background-color: #830556;
}
Hope it helps, have a nice day.
Thanks! Is there a custom code to put a background color on the event color that’s different than the bg color of the page? Here’s how it looks now: http://tinyurl.com/htvfsml
Hi Philly31,
Thank you again for updating it. Regarding your request, here is how to make the events page with a white background:
1) Login in your WordPress Dashboard
2) Go to ICARE Options > Custom CSS
3) Paste the snippet of CSS code below:
#tribe-events-pg-template {
background-color: #fff;
}
Hope it helps, have a nice day.
The slider isn’t appearing on the homepage of my site. I’ve following the instructions yet nothing. Any help?
also, how do I disable the “Urgent Causes” scroll at the top?
Hi Philly31,
Thank you for using our item. Please open up a ticket at our Support Forum and we’ll provide you with detailed assistance about your request. Have a nice day.
I’ve sent my login information again. Thanks!
Also, I’ve tried using the custom css section to change the font size of the main navigation and the font style in the header widget but can’t get it working. Any suggestions?
Hi Philly,
Thank you for updating it once again. Regarding your question you can easily change the font family for the main navigation using custom css code. For that, go to your WordPress Dashboard > ICARE Options > Custom CSS and paste the snippet of css code below:
.menu-wrapper .main-menu ul.sf-menu li a {
font-family: your_desired_font_family;
}
Regarding changing the fonts for the Headings, coudl you please give us more details of which headings fo you need to change the font style?
Have a nice day.
Is this theme compatible with WP 4.4.x?
Hi there,
Thank you for using item. The ICARE WordPress theme is compatible with the latest WordPress version. Have a nice day.
I submitted a support ticket in November, 2015 because online donations made via paypal are not updating on individual initiative pages. You responded that you had to do further research and 4 months later I haven’t had any updates. That feature was the main reason I purchased this theme. I would appreciate an update.
Also, it appears my support period has “expired”. This issue was brought to your attention months ago so I am hope that you will help resolve it!
Hi there,
We’ve just replied you with a new PayPal IPN file and now things are working again. Please check your ticket in our Support Forum Have a nice day,
Hello,
Can we change the order of “Staff”, I want to rearrange the staff members however it seems to be arranging them per the latest ones.
Kindly help!
Hi there,
Thank you for using our item. Please open up a ticket at our Support Forum and we’ll provide you with a solution. Have a nice day.
