55 comments found.
before buy, may i know can customize or change finance calculation on single car page layout?
Hi,
Yes, you can customize or change finance calculation on single car page layout. We will guide you.
But if you have many customize code. You should hire a customize service.
Regards, the JWSThemes team
Can’t open a ticket, support says I dont have an Envato purchase code (which I do).
Hi,
You can find a purchase code and validate it. How to find your purchase code: https://jwsuperthemes.com/envato/All assistance will be provided through our Support Center: https://jwsthemes.ticksy.com
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes team
Hello JWSThemes Support Team,
i have a problem to import the demo data.
“Failed to insert row from line 97634 into table _fwbk_wp_wc_admin_notes. WordPress-Datenbankfehler: Die Abfrage konnte nicht ausgeführt werden, weil sie ungültige Daten enthält.”
Could you help us?
Thank you
Hi,
The issue you have is because your database name is called “fwbk_wp”. Your database name has too many characters. The maximum limit of characteer of a MySQL database table name is 64.
Your current database name is: fwbk_wp Which automatically make the table you need to import: _fwbk_wp_wc_admin_notes and lead to more than a 64 character database name.
You have 2 solutions: 1) Check with your web host to rename your Database name to 8 characters maximum. 2) Move your hosting to another/better web hosting. or you can change table prefix_ via option of plugin: https://wordpress.org/plugins/brozzme-db-prefix-changePlease open the ticket to our support center and let us assist you.
All assistance will be provided through our Support Center.
Regards, The JWSThemes Support Team
Hello, after installing the theme and plugins I received the following error: ”Something went wrong with the plugin API.” I hope you can help me. Thanks.
Hi,
Sorry for that. Unyson plugin has been closed as of October 11, 2023 and is not available for download. This closure is temporary, pending a full review. You can download and manual install here: https://drive.google.com/file/d/1lTHHCQ5NVg28OFR8SjbXwqQaAJAVFAbF/view?usp=sharing
Please open the ticket to our support center and let us assist you.
All assistance will be provided through our Support Center.
Regards, The JWSThemes Support Team
Hello. I’m having difficulty editing a blog article. How should I do. I look forward to your support. Thanks
Hi,
Please oen the ticket to our support center. We will check and assist you.
All assistance will be provided through our Support Center. Customer service is very important to us, so on weekdays we promise to react to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Hello Team
I have setup this theme for one of my client and I’m facing a serious issue while working it. On homepage we have a multi step section for booking car wash, which have 4 sections. I want to remove one of those but I’m unable to find where can I edit this section. I found it in “Car Wash Booking” section in admin where I can edit content of those sections. But could not find from where I can remove one of those sections. Can you please help me to resolve this problem?
Thanks
Hi,
This is our support center: https://jwsthemes.ticksy.com
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes team
Hello, after installing the theme and starting to install the plugins I received the following error: “Something went wrong with the plugin API.” I hope you can help me. Thanks.
Hi,
Thank you for your info. We will check and let you know soon. You can install step by step some require plugins.
Regards, the JWSThemes team
Hello, thank you for your response. The only plugin I can’t install is: “unyson”. When I try to install I get the error
Hi,
Thank you for your info. Please open a ticket to our support center. We will check and assist importing demo data. Unyson is only for 1-Click demo data importing.
All assistance will be provided through our Support Center. Customer service is very important to us, so on weekdays we promise to react to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Pre-Sales question, I need to purchase 2 of this theme, Do I have to pay double the amount or can I pay a lesser amount for additional theme license? Thanks to respond urgently
Hi,
If you need to support two domains with two websites, You should buy two licenses.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
how can I adjust the times for the book page. For example, if I am closed tomorrow, where can I adjust this and if I only work certain days a week, where can I adjust this?
Hi,
Please open the ticket to our support center and let us know your detail question. We are support team. We will guide and fix problem of theme.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes Support Team
Hi, presale question. Is it possible to have different prices for rent for different periods of time? Is there available a list of features of Jws Woocommerce Rent plugin to see its capabilities? Thank you!
Hi,
If you have any questions or trouble. Please open the tikcet and follow your ticket.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available. Our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hello
I use an external platform for my vehicle reservations (external website). Does this theme allow me to customise the action button when booking on the vehicle page (for example, on this page https://idealauto.jwsuperthemes.com/rent/shop/2020-chevrolet-corvette/ a button in the right-hand column)? In other words, instead of using your template’s booking system, it simply sends the booking to my other platform?
Hi,
Yes, you can add a custom link to another platform.
Regards, the JWSThemes team
how do you remove the style selector side pop out?
Hi,
You can go to Theme Options Panel: Jws Settings > Theme Options > General and turn off Box style.
Please open a ticket if you need to assist.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to react to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Hello, Is there a way to add other currencies to the template for vehicles? Currently, we have the currency of PLN, but we want to display the currency in Euros or Dollars for some vehicles. Is this possible?
Hi,
Please open the ticket to our support center. We will check and assist you.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Hi, Can I keep the sold items on inventory?
Yes, you can keep the sold items on inventory. We will guide you via support center if you buy the item.
Hi, I am trying to update the Vehicle Data in the single inventory item (https://prnt.sc/2uDn5yK9rpcQ). But, I cannot. It always keep the same for new admin users. Please help or fix the issue.
Hi,
Please open the ticket and follow your ticket. We will back and assist you.
Regards, The JWSThemes Support Team
| Support Center |
prepurchase question is any option to have in search find me from my location?
I just purchased the theme, thank you
Hi,
Thank you for contacting. All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to react to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
I’m trying to submit a support ticket, but my purchase code is not being accepted. What can i do?
Hi,
Please, find your purchase code and verify Envato Purchase Code . Choose IdealAuto – Car Dealer & Services WordPress Theme category when you open new ticket. https://jwsuperthemes.com/envatoRegards, The JWSThemes Support Team
Hello there, we purchase the theme but notice the prioce slider is not working on mobile, also on your demo version – can you please check?
Hi andrea471,
Please let us know what home or page is not working on mobile. Some home will hide slider for optimize view. This can enable and config from slider setting.
It is hidden to optimize viewing on mobile.
Regards, the JWSThemes support team
HI there, I mean the “price slider” next to the dropdown selctions for cars and model – https://idealauto.jwsuperthemes.com/home
Hi,
Thank you for feedback. We will fix and let you know soon
Regards, the JWSThemes support team
looking forward to the fix so we can do it on our side as well – thanks
Hi,
Thank you for your value feedback. Fixed live site and submit new version to Envato.
Regards, the JWSThemes support teamThere is no Ideal auto Wordpress theme in list of products of JWC Themes. Thats why i can’t ticket to get help.
Hello, im trying to open a ticket for this theme on the support page, but can’t find this theme in the dropdown. There is IdealAuto psd file template available and when I use my purchase code with that, it tells me “Sorry, that purchase code is for a different Envato product.”. Kindly advice
Hi,
Please find IdealAuto – Car Dealer & Services WordPress Theme category, not PSD category.
Regards, The JWSThemes Support Team
