I have purchased this template, but there are lot of problems with accented words like “você” inh1, h2, etc that I see “voc”.
How can I fix it?
We reply to your email, please check your email
Sorry, I can’t find it here. Can you send it again to felipefujihara[at]msn.com? Thanks!
We send it to your email, please check your email
Im trying to upgrade to Joomla version 3, but it breaks the site, any ideas?
identity not compatible to joomla 3
will you ever write an upgrade for it?
we will updated it to joomla 3, if all modules and plugins for this template compatible to joomla 3
Hi there, please let me know how to get rid of the cpanel, i.e. the slide down under the ’+’ on the top right corner of the template. I have installed with quick start package.
Many Thanks for your swift assistance!
please send your question to http://themeforest.net/user/Twincore to get support.
How can i remove the world map at the background?
No emails back how can i join the support team.
we don’t have for now a support forum, we always try help our costumer directly. But we plan to build forum for our support for future.
And we suggest you read a help documentation first, before send us a email support.
How can i change the theme to light version. If i press light version in that cPanel meant it goes to Identity twicncore..
How can i change that to light version?
Till now i haven’t got any replies for this question.
we replied it to your mail, please take a look.
Help with setting up Google Maps
I have configured Google maps in the Identity template with all the necessary details. Yet it is still stuck at how it was set up in the quick start files.
Could you please help me resort this
please read help documentation in section sources and credits – Google maps plugin.
Can you please let me know what font is in use for the Logo? And also perhaps where I can can obtain it (preferably free of charge).
I purchased the template last week, and so far I am very impressed. Just need a list of fonts in use…
we use myriad pro font.
I’d like to know if the background banner for the main page and sub-pages are editable.
please send your question to our Forum support.
And one more thing, in the ‘Live Preview’ of the mainpage, there’s the “New Blog Post” feature just above the footer that is able to scroll to different blog posts. Is that feature’s width resizable and can be positioned around the page?
i will but this theme but 1st i need to ask you important question is the theme supported arabic language or can make the theme arabic?
cause i will build my website by arabic language
i meant ( Will Buy )
yes, it’s support RTL and arabic language. But you need edit some code, because template use cufon for header.
We will guide you how to make it. Just post for support in Forum after you purchased it.
but i have one more question , what`s the perfect joomla version for identity template supported arabic ?
please give me link for this !! , im so sorry for disturbing you but really i am new user on joomla and really do not know anything about joomla , but i will but your item cause i love the design but as i said i don`t know anything about joomla
thank you again
Identity for Joomla 2.5 is support Arabic. You can learn more http://joomla.org/ , http://www.joomla.org/joomla-in-your-language/5364-ar-aa-what-is-joomla-in-arabic.html
I have placed a favicon in correct folder within templates (see it working here: http://www.yardstick.co.za/templates/). Yet its not showing on live site: http://www.yardstick.co.za/ no matter what I do. Whats up with this, and how can I get it to show?
please go to our support forum at http://forum.tcores.com and submit this issue there. Thank you
Hello, I have problems with accented words
please go to our forum to get support.
Hello, I have written to the forum 48 hours ago and still do not respond, it’s really urgent.
Hola ya escribí al foro exponiendo mi problema y no he tenido ninguna respuesta acerca de las palabras acentuadas.
I use this theme for more than 6 months maybe. I have noticed previous week .For iphone looks very bad and in the theme setting and there is no solution or I have not found. I want platform to all mobile device or even as desktop view then can man himself shrink or zoom view. How Can I set the. please help me. My website with identy theme http://www.orangetech.at. I really want to make this setting and Android, iphone, ipad or other device be as desktop theme view had. I urgently wait answer is email@example.com also by mail.
identity template is not responsive layout, that why it is not compatible with mobile or tabs. This theme view only for desktop.
We don’t have solution for your problem now, because the framework is not compatible with responsive.
I WILL NOT RESPONSIVE I WILL ONLY DESKTOP VIEW BUT FOR ALL UNIT SAME VIEW AUTO SET DESKTOP
sorry about this misunderstanding, you need to change all “Layout Setting” for all device to default.
Please login go to identity template manager and under PROFILES tab, change Handheld Layout, Iphone Layout and Android Layout to default. See the this screenshot link http://bit.ly/1txIRz8
PS: please go our forum http://forum.tcores.com if have another issue.
I know this attitude before write here I have already tried few times. I have also found this attitude before but this setting does not at all. for example when they open with iphone website is down desktop view button when man click this buton then comes good as desktop on this link ( http://www.orangetech.at/?ui=desktop ) and view. how can I fix this view for iphone please help me urgently. I’ve tried so much to register their support website but can not. I do not get password and I have tried of course forgotten pasword website says this email address or user not registered on the register or when I try new account! says then same user or email already registered your user therefore not accepted. funny. so I can not share in support forum my question also.
what is your correct email address : firstname.lastname@example.org or email@example.com ? Please confirm in http://themeforest.net/user/Twincore (send your message from there).
Hi, when will there be a update to Joomla 3 ???
sorry we don’t have plan now to make it in joomla 3 version. But we will let you know if we update it to joomla 3.
Hello. My client bought identity template for joomla 3 and i want to make some changes to the template to much his needs. I have full details of joomla/admin account, ftp, server.
1. I want the menu on the left to be out by default with the ability to minimise it in.
2. I want to add a title and description to the image in the bottom right.
3. I want to remove the loading bar that pops up every time you switch pages.
Note: The website needs to remain fully responsive as it is currently.
Can you gide me through the template files to do these changes?
yo get support, please go to out forum, http://forum.tcores.com
already i am confused about no updates for this theme ??? why
please read this new item support policy http://themeforest.net/page/item_support_policy?_ga=1.8129586.120555095.1440077163
( Item support for 6 months from the purchase date.)
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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