This author's response time can be up to 1 business day.
Any idea why the “Sale label” is not shown on the frontend? It is enabled in the backend and the “New label” shows fine..
Please advice, thanks!
Thanks for using our template
We cannot say for sure where you have the issue. Perhaps you did not set the Sale price for the products? You may contact us at http://8theme.com/forums with the site details and we will check
Do you even respond on the forums? I posted two questions, already a few days ago but no response at all..
Can you please respond?
We transferred your topics to Magento expert, and you will get the response soon. Thanks
Alright, thank you for your response.
Not at all!
Come on, when do you respond!! I am waiting for days now! Only one completely unusable response where you don’t read my previous post.
I bought your template and I expect support. As I also need it so please support me
Sorry for the delay in our responses, they were caused due to very busy schedule of our Magento expert. Please, wait for the response today. Thanks for your patience
My patience is COMPLETELY GONE.
It didn’t came that day, neither yesterday. Please RESPOND and FIX my issue!!
Hi, Your theme is pretty good. We have done the setup homepage completely but after clicking product categories we are getting this error Invalid backend model specified:catalog/product_attribute_backend_finishdate
Can you please help us on this and without index.php other menus are not working?
Please advice asap? Thank you in advance.
Invalid backend model specified:catalog/product_attribute_backend_finishdate
Thanks for using our template, appreciate your choice Please, try to re-save the category in Product>Product Categories>choose the category and re-save its settings. If the issue remains, please, contact us at http://8theme.com/forums with the details
<block type=”etheme_slideshow/slider” name=”revslider” as=”revslider” id=”idstore” template=”etheme/slideshow/revslider.phtml”>
Please, provide us the link to your Topic on Forum. Thanks
Thank you for your response, http://www.8theme.com/topic/revolution-slider-is-not-displaying/
Thanks, redirected that to our Magento expert.
Thank you for your response, actually all above 2 errors due to Server Migration issues.
Hope you have resolved that
Yes, Its working good. thanks for your support. Now we have a new issue “Update cart button is not working, and your default Template as well”
If the issue is on default theme also, that means the issue is not in our IDStore theme. Can you show us the link, please? Thanks
Please go to http://8theme.com/demo/id/ add any of the product in to the cart and then edit cart product change the the product and click update cart button qty or sizes are not updating
please check this URL as well http://8theme.com/demo/id/checkout/cart/configure/id/5929/?___SID=U
Will you be so kind to contact our Magento expert here: http://www.8theme.com/forums if you have the issues on your store. Thanks for informing about the demo, we will fix that!
I have already posted question in your forum but not getting any reply
Can you send the link to your topic, thanks.
Hi Helen, please find the forum link http://www.8theme.com/topic/update-cart-button-is-not-working-in-product-page/
I’m trying to embed a video in the main banner, just that I’m not getting.
In my error console the sequinte ”: r.playVideo is not a function TypeError” appears.
Could help me with this?
Check if you are using latest version of our theme, update it if it’s necessary.
After that, please, create topic on our support forum http://www.8theme.com/forums/ and provide admin panel access. Our specialists will try to solve your issue.
Thanks for using our template Will you be so kind to provide us the details of your issues with Mega menu set up. It will be much better if you contact our support at http://8theme.com/forums
The responsive menu doesn’t work. The css is different to demo
my fault, sorry
will there be a new updated version soon?
Please, specify that issues do you have with our theme?
We have several issues. 1. we are not able to switch between the 2 different Menu styles. 2. we are not able to change the setting so that the categories show on the right and not below the logo. 3. We are not able to get he hover affect work that shows the second images. We already re uploaded the theme and nothing changed. WE are using the theme on a fresh Magento 1.9 installation
That will be great if you contact us at http://www.8theme.com/forums/
with your FTP and admin panel details in Private Content.
I tried that. I did a new entry in your forum and no response for more than 24 hours. This theme has allot of issues. Please help to resolve them.
As we are preparing the updates for our themes, our support is very bus now. Please, provide the link to your topic so we may transfer that to our Magento expert directly, thanks.
I have problems with the search function. It only finds products on the homepage but really no other product at all from the catalog. Can you tell me how to fix that?
Overall, it’s a really good template!
Contact our support please, at http://www.support.8theme.com with the link to your site so we may check that. Check this also with a default theme.Thanks
On ThemeForest it says that both themes are compatible with Magento Enterprise. However both require paid customization. Can you please let me know what the costs and times involved are for this. Also can you let inform us if you are available to start work on this immediately. Magento has be installed and configured and we’d like to get our website up as soon as possible.
Thanks for the interest in our templates
Unfortunately, we do not provide currently any additional customization services. Sorry.
Hi Helen, Thanks for your quick response. So just to clarify without the customisations, neither of these themes are compatible with Magento Enterprise, is that correct?
Yes, every single web-site, with our theme installed, requires to be customized to be compatible with Magento Enterprise
Hi Helen, That’s a shame, we really liked these themes. Thanks
Sorry for that Perhaps you could find a developer that will help you with this customization.
Hello dear developers. Is it planned to update the template for Magento 1.9.1? Interested in the possibility of color swatch. Or recommended by the module.
Also interested in the basic configuration instructions for Mega Menu. By the way documentation is from 2013.
Currently, we are not planning to update our themes to Magento 1.9.1, but later we will do that for sure. As regards to Mega menu, this is cms block that you may modify as you need.
For some reason, my mobile navigation is showing 4 of the links twice, like this:
Can you advise how to fix? Thank you
Thanks for the comment. Please, be so kind to provide us the link to your store so we could provide you the snap of code for custom.css file.
There’s a problem with your forum. I clicked on ‘Create Topic’ and entered in my purchase code. The window then closed and now when I click on create topic, it tells me the purchase code is already in the database. So I am not sure how to proceed, please advise.
If you don’t need my login credentials, the frontend is ikyacht.net
Please, contact us via http://www.8theme.com/contact-manager/ with your purchase code so we could restore your account. Thanks
does the theme support swatches as default responsive theme of magento (at product page, at product’s list page and at filtering)?
Thanks for the interest. Currently, our theme does not support swatches. Perhaps would be later.
HELLO, DEAR OUR CUSTOMERS
We’re happy to provide the best support to all our customers through our knowledgebase and Forum. If you have any pre-sale question you can post it here in the comments or sent it via email. The response time depends on the request complexity and can sometimes takes up to 24 hours.
We do not provide general WordPress, Magento, WooCommerce support that isn’t related to our themes. We’re not able to support third party plugins or ensure that every one works properly with our themes.
Before submitting your support request, please review our FAQ, Video Tutorials, and theme documentation to see if your question has been covered.
Click Here To Get Free Support
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Thank you, we look forward to serving you!
I have a problem with selects on the latest Firefox version (40.0.2).
After the update, i can`t choose an options.
This issue exist here, on live preview, also.
Can you help me quickly? Thanks.
Thanks for the comment. Are you using our Magento or WP theme version?
The link to the issue will be much appreciative.
Hello and thanks for response,
I use magento theme. You can see this issue on themeforrest live preview:
Go to exemple category (ie. Footwear) and try change “Show” or “Sort by” select on Firefox 40.0.2
I think i found solution so i wrote it here, this can help you fix this issue:
js/etheme/slideshow/jquery.slider.js on line 1413
This code prevent select changing.
Thanks for your fixes, much appreciated.
Hello dear developers. Please help with this revision. The item card has tabs description, etc. If you click on the word description, the tab is closed. What changes need to be made to the default description has been closed?
Sorry for my english: Google translate from Ukrainian
PS Support your terrible compared to other developers. This is only for Magento template or not?
Sorry for the delay in answering. Please, check the topic, our specialist gave an answer.
Hello I have a problem Uploading file on go daddy through word press and also through ftp it shows missing style sheets kindly please reply to my query as soon as possible. Its very urgent for me to update my website. i have tried unzipping all files but didn’t work out also i need your email id so that i can contact you guys with quick response.
Thank you for being our customer!
You are writing on IDStore Magento theme discussion. Have you purchased Magento or WP IDStore?
If any difficulties with theme installation, please, contact our technical support at https://www.8theme.com/forums/
Hi! Is that IDStore compatible with Magento version 188.8.131.52? I ask this on behalf of my clients. When update?
Thank you for the interest. We are sorry but currently we cannot guarantee compatibility with the last Magento.
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