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Beautiful, clean template! However, Ive noticed something of a glitch/drawback, when one clicks on a product image on a product page the jquery lightbox seems to often expand beyond the confines of the viewport. I think it is much better to have a situation where the image scales to a percentage of the viewport rather than respecting its original resolution. I also have a question, will there be an option to have a n internal cloud zoom rather than the one with the side popout on the product page in the future? e.g. http://themeforest.net/item/ultimo-fluid-responsive-magento-theme/full_screen_preview/3231798
Hi,Thanks for your feedback and suggestions. We will take them into account.
I have just open up a ticket if you can please look in to this for me.
Hi,We have answered to your ticket.
Hi what happened to the WP version of this theme
Hi,Sorry for inconveniences, our theme is under development now, we are working on the update. The theme will be temporarily unavailable.
What happen to the wordpress
The Support for this Theme is really bad. Actually i bought this theme 2 weeks ago, and since then i have troubles with it. Of course that can also be a problem related to my installation. If i use a standard magento theme everything works as it should, and when i try to use IDStore Theme my menu keeps loading forever.
Dear 8theme Ltd. i really liked your theme, but it is not usable for me.
And to be honest i dont have the time to waste another 2 weeks getting my problem solved. Every day that im not able to further develop my site costs me a lot of money.
Hi,We can recommend you to update our theme to the latest version. Please, specify, what issue do you have on our theme installation?
The main navigation (Root Category) keeps loading forever when you click on it. After one minute or more of loading the desired category finally shows up. did update the theme to the latest version. didnt help at all. although it could be a problem related to my installation it should be your job to ensure that the theme runs properly. And your supports response times are somewhat user unfriendly to be honest. some emails didnt event get answered at all.
please provide your ticket ID so we can help you more effectively.
Regards 8theme Ltd.
When do we get a answer back to the ticket we send u ?
Hi,Please, name your ticket ID here.
Ticket ID #JIB-142-16078
and I have also send a mail
Our two experts have answered to your tickets on 6th of August and wait for your response.
Hey 8. I have not get anything pm`s at my mail
Please, check once more your tickets.
mmm… how do I tjek? I do not have account ….?
Please, contact us in email and we will send all the answers there, to avoid misunderstandings.
I do not get it 8theme. Your had made us to send like 4-6 ticket`s and 2-3 email`s in over 1-1½ month and offer your customer good service and we do not hear from your firm and know you have thrown our ticke `s away and need us to send it agian :/ That is a very bad service 8theme. I have now send a email…. let us see how long this will take :/
*I hop your firm going to make some solution changes for your customer.
We have answered to your email.
When will this be available for wordpress again?
Hi,Sorry for inconveniences. As we are working on the update now, the theme will be temporarily unavailable.
With regards to the IDStore for Wordpress, when is the resolution for lightbox going to be available?
Hi,Sorry for inconveniences. As we are working on the update now, the theme will be temporarily unavailable. This issue will be surely fixed in this update.
When are you coming back online? We have a lot of issues like in the MENU. Errors.
Thanks so much!
Hi, When are you coming back online?
You may contact us via contact email. Thanks
Does your theme support configurable products? For example, can customer choose the color he wants a given item to be from a dropdown on the product page? Thanks.
Hi,Yes, you may set the attributes (color, size) for your products.
i have a problem importing the .xml demo:
Failed to import ….
Hi, uzbeko07, Please, contact us in http://support.8theme.com and provide your admin panel access.
Ticket ID: BQR-747-30131
I am facing issues with the sider . I have noticed that the issue is resolved in the latest update.
I have made certain changes to my files. Can you please tell me which files have been modified so that i can only update only those files and make my slider work
Ps : Nice work with the theme
Hi, gameofthrones, There is a file changelog for each update here on ThemeForest.
Hi, how can i show color attributes in category list page?
seems not working in a regular way
Hi, mauretto78, Please, contact us in http://support.8theme.com and provide the screenshot of your issue.
Thanks: Ticket ID: AMD-564-91931
We have answered to your ticket.
is the quick-start file included?
Hi, jarekm, Please, specify what do you mean by that? Thanks
Most of the Magento themes here on Themeforest.net include quick start package file, which is exact copy of template website with all functionality already included…
Unfortunately, it is not possible in our theme. Thanks
I can’t reach your demo site since 2 days, is there a problem?
I intended to buy the theme but it seems that tehere is a problem about your demo.
For the meanwhile before the problem on your demo site, your “add to cart” links and product links were not working. Also I couldn’t reach your static pages like about us or simiar. Is there a chance to see the static pages before buying.
Waiting for your urgent reply…
Hi, OlegCassiniTurkey, Please checkRegards
still can’t add a product to the shopping cart and can’t view the static pages at the footer…
On our demo everything is working good. Please, specify what browser do you use?
? use both chrome and explorer. your footer links are neot working on both of them
Our footer links are not active on our demo, but on your site you may enable them. You may contact us in http://support.8theme.com and provide the screenshot of the issue you have mentioned.
Hi i would like to change the name of the theme from idstore
to something else,
is this just a matter of changing the directory in app/design/frontend/idstore
or do i need to need to change other files too??
Hi, medi8tor,Yes, you may try to change the name of this directory and this: skin/frontend/idstore
thanks! great theme by the way!
This is just a feature request / and or if you can tell me how to go about it or if your available for hire then cool
but what i would love is if in the wide drop down menu you could display the category image like the http://www.fredperry.com store does, then that would be a mega addition to this site.
Please let me know as i really want this on our site, nice one.
Hi, medi8tor,Please, contact us in http://support.8theme.com
i sent you a message and i just get a reply back saying sorry we dont do any custom work.. what was the point to waste my time… also the website seems to have some script errors for ie9
Please, name your ticket ID here. Thanks
Do the product images all have to be the same size like in your demo? And what if they are not?
Hi, keithb1961,You may upload the images with your different sizes.
How can i add shopping options in the sidebar like in your demo?
I mean the filter options…
Coulour, Price, Category
Hi, DanielDesign, You may add custom product variation (attribute), then add “WooCommerce Layered Nav” widget with your attribute(Display Type – List) to Product Page sidebar widget area and it will look in the same style like filter by size, color.Regards
WooCommerce?? This is the Magento version
Oh, sorry. To add some attribute into layered navigation there has to be active product with this attribute assigned within current category, and category should have option “Is Anchor” enabled.
Thank you! I also have to say, the support got better At the beginning when you launched this template it wasn´t very good but know it got better. It seems you were very busy at this time
I’m not sure why people are complaining about the support. I’ve had a great experience with them and the theme has done its job.
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