577 comments found.
Hi can you please check renewing support says:
$43739.50
Hello,
Thank you for getting in touch!
We regret to inform you that we have made the decision to retire the product from our active line.
We understand this may bring about some concerns, but we assure you that we are committed to providing ongoing support to ensure a smooth transition and assist you with any queries or issues you may encounter.
Please feel free to get in touch in case you need help with anything.
Regards,
Shubham
Hello, to update the included extensions I learned that I have to uninstall an install them. This worked for the Rev Slider and for the Visual Composer. But somehow Ultimate Addons for WPBakery Page Builder won’t download.
Hello,
Thank you for getting in touch!
Could you please open a ticket through our support center, so that we can help?
Regards,
Shubham
as you can see this in above picture. Hoping to get response soon.
Hello,
Thank you for getting in touch.
We’ve responded to the ticket you opened, and to avoid any confusion, we kindly ask that we keep the conversation going on the same ticket.
Hi visual composer is vulnerable can you please update the theme with latest plugin update?
Hello,
Thank you for getting in touch.
We already released an update.
Could you please try updating the theme to the latest version and see if that works?
Regards,
Shubham
Hi I have updated the theme but it doesn’t update the Visual Composer
Hello,
Thank you for getting in touch!
Could you please open a ticket through our support center so that we can help?
Regards,
Shubham
I updated the theme form 3.1.11 to 3.1.17
No extension is shown on extension tab after update to 3.1.17. It sasys “no extensions available yet!” Refresh buttod does nothing.
1. Derigestered by license 2. Deleted the imedica folder and any related plugin 3. Updated Wordpress to newest version 4. Installed fresh version 3.1.17 5. Activation was required so i activated and theme shows its activated. 6. When on extension page nothing happens so my site do not work anymore as I assume it requires extensions to work.
Hello there,
Thank you for getting in touch!
Could you please open a ticket through our support center so that we can help?
Regards,
Shubham
Hi I did yesterday 
Apparently i was opening it on https://support.brainstormforce.com/ and not on the ultimate subdomain that`s why it not created any ticket. I made one now on the link you provided me with and it generated 386461t ticket number. Seems the site will work if i will get the extensions but the site do not show me them. Hope there is easy fix for it.
Hello,
We’ve responded to the ticket you opened, and to avoid any confusion, we kindly ask that we keep the conversation going on the same ticket.
I have a very old theme IMedica 3.1.8 registered on the site WordPress version 6.2 Unfortunately, when I try to update the theme, I get info “Click here to activate license of iMedica to receive automatic updates.” In the Welcome to Brainstorm Force tab i see Purchase Verified Cheers
Hello,
I apologize for any inconvenience caused by the delay in our response.
Since this is a very old version of the theme and we’ve changed the licensing method and many more things over the years, you will no longer be able to update it this way. Here are the steps to download & install the latest version of iMedica – WordPress Theme
1. Download the latest version of the iMedica – WordPress Theme from themeforest.net 2. Deactivate the current version of the iMedica – WordPress Theme that’s installed on your setup then delete it. Don’t worry – nothing will be lost. 3. And finally – install the latest version that you downloaded in Step 1 on your setup as any other WordPress theme.
Here is the step to Activate the license for the iMedica theme:
1) Once the theme is installed, navigate to iMedica → Product License and click on the “Activate License” button. 2) It will take you to the Envato site which is the parent company of ThemeForest / CodeCanyon. Please login with your account. 3) Click on Approve. 4) And finally.. click the button on the next screen and activate your license. It will take you back to your website and your license will be active.
Please let us know if there’s anything else we can do to help you.
Best regards,
Shubham
Hi, I noticed that your theme demos have some errors when checked with Wave Accessibility Tool (http://wave.webaim.org or Chrome extension). The errors are shown in the actual Demo Pages, but not when previewed from http://preview.themeforest.net Is there anything we could do to fix this issue?
Your changelog page is a 404 error
Hello Daniel,
Thank you for getting in touch!
We have fixed the issue. Could you please check it once again?
Also, feel free to get in touch if you need help with anything.
Regards,
Shubham
iMedica needs to be updated, a lot of development has been there recently, PHP 8 and the plugins also have new versions available.
Hello,
Thank you for getting in touch!
We follow compatibility based on the WordPress standard.
Our developers are working on it, and we will be releasing an update for the same.
Regards,
Shubham
Hi elvinag, why Revolution Slider does not show up? I see only a white space Tks
Hello Barcello,
Thank you for getting in touch!
Could you please open a ticket through our support center so that we can help?
Regards,
Shubham
Hello, I would like to buy your theme but unfortunately the demo page is faulty. Several modules don’t show the content as I would expect them to. Is this going to happen in the actual theme, too? Are you going to fix the demo page any time soon? I am talking about pages such as this one: https://imedica.brainstormforce.com/
Hello,
Thank you for getting in touch!
We have fixed the issue. It was some hosting glitch. Could you please check again?
Also, feel free to get in touch if you need help with anything.
Regards,
Shubham
Hi, and thank you for an amazing theme! In your changelog, the latest version is 3.1.16, but when you download and install the zip file, the version in it, is 3.1.15. Maybe you forgot to update the zip file that we get from the “Donwloads” section?
Hello,
Thank you for getting in touch!
Could you please open a ticket through our support center so that we can help?
Regards,
Shubham
Hi, do you plan updating the theme any time soon? Thank you.
Hello,
Thank you for getting in touch!
I’d like to inform you that we are still supporting the iMedica theme and releasing updates when needed. As for introducing new features, I’d like to mention that the iMedica is a complete and stable theme, and it has all the necessary things that one may need. But, we are constantly looking into it to test it with the latest versions of WordPress.
So, an update is released when we find something has to be worked on or fixed. Otherwise, it is a stable product, and we certainly offer support for it.
If at all you are looking out for a multipurpose theme with more customization options, flexibility, and features, I’d recommend you to try Astra. You can get in touch with us through the website to know more.
Regards,
Shubham
PHP 8 compatible update soon?
Hello,
Thank you for getting in touch!
I’d like to let you know that the iMedica theme is already compatible with PHP 8.0. You can take a look at the changelog here.
However, you can get in touch with us if there is anything else we can help you with.
Regards,
Elvina
Hi, the blog section disappeared on my blog page as yuo can see in https://clinicadentaledo.es/blog/
Hello,
I’d request you to check whether there are any plugins installed that might be causing this?
Here is what you can do to check:
Deactivate all plugins temporarily and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.
This is a general debugging process that all WordPress support teams perform to find 90% of the problems. Here is a video that explains the process. If you’re concerned the debugging process might break your website, you can take a quick backup of your website as explained in this video.
Also, could you please check if you have the updated iMedica theme(3.1.15)
Please let me know how that goes. I will be happy to help with any further assistance you might need.
Regards,
Elvina
Hello Brainstorm_Force,
I bought iMedica theme a few years ago, but for various reasons I started using it about 1 year ago. I know basic support is 6 months, but maybe you will make an exception as I have a problem that has already been mentioned in the comments, but I have not found a solution to the problem. Specifically, for several months I have been prompted to activate One Page Navigator for WPBakery Page Builder and Ultimate Addons for WPBakery Page Builder.
Please help.
Hello,
No worries! You don’t need to activate the license for all the bundled products that came with iMedica. Once you activate the license for the iMedica theme, then the notice for the bundled product will automatically disappear.
Regards,
Deepak
Will you be updating this theme anytime soon or in the foreseeable future? How long will you continue to support this theme?
Hello Jeffwill1,
As of now, we haven’t planned to release any major updates for our theme. But we do release updates regularly depending upon the issues, or compatibility-related issues reported to us.
And yes, we would continue to support our theme.
Regards,
Deepak
Hello iMedica is not supporting Wordpress 5.7.2 ! It breaks after updating to the latest version of Wordpress.
Hello,
That’s strange!
The theme is working fine at our end. Can you please open a ticket at our support center so we can take a closer look at it and help you soon?
Regards,
Elvina
Hello, do you plan to optimize the theme so that it does not make excessive use of the admin-ajax.php function? After days of researching why my site and server were crashing, I came to see that even though I create an empty page, iMedica constantly generates requests. In fact, the demos generated by you, show this fact by which it becomes unfeasible to implement the theme. I appreciate any response.
Hello,
We will surely look into this and if we find any excessive or unnecessary uses of the admin-ajax.php file, we will surely optimize and release the same in our upcoming updates.
Regards,
Elvina
Hi Guys, I was just wondering is there a way to export the medical icons from the site. I am using the theme but would like to export the icons for use within the doctors office locally is it possible to get download them somehow?
Hello,
Thank you for getting in touch and sorry for the delay in getting back to you!
You can search and download the icons from websites like Flaticon and Font Awesome and use them as required.
Regards,
Elvina
