56 comments found.
Hi,
Great theme! Congrats
Pre-sale question: Is this theme compatible with WPML? If yes, is it possible to place the language switcher where the MAKE A DONATION button is placed?
Is there any discount $?
Best regards
Hi,
Please, below my email: octavio.queface at gmail dot com
Hi,
I wondering if is it possible to exchange themes? I bought this one but soon after I realize you have a better theme than this.
The theme in case is Farm Agrico. Please, help.
Hello Octavio,
Please submit a ticket at https://themerex.net/support/ – we’ll figure out something for you.
ThanksHi there, is this site compatible ith WPML? Best regards
Please, at the gallery page, is it possible to link de gallery items to other pages, instead of opening the pictures when they are clicked?
Hello,
Sure, it is possible: https://www.themepunch.com/essgrid-doc/grid-item-links/ Best regardsHi there. I got the theme and installed it, it works just fine. I congratulate you. However, I have a problem. If you could help with this situation, I would greatly appreciate it. If “user approved registration” is selected after the subscription login received via Mailchimp, how do I edit the confirmation email sent? I need to rearrange the mail to be sent in another language. In addition, after receiving an e-mail address from the user, how will the “transaction successful” message be given without refreshing the page? Reloads the page in the theme. I think this should improve. When I type “0” in the page orientation, there is no change.
Hello,
Please check this link on how to edit emails in Mailchimp: https://mailchimp.com/help/edit-automation-emails/Please submit a ticket at https://themerex.net/support/ – our support team check success message question for you.
Thank you in advance.Thank you for finding solutions to my problems. I got the perfect site by contacting technical support. I would definitely recommend it if there are friends who are afraid of theme or tech support. They do not spare any help. 5 stars!
Hello,
I’ve noticed your support site is down which is why I’m reaching out here.
I have couple of support requests – firstly I need to increase the drop-down menu width because some of my menu text are long and going over 2 lines. How can I either reduce the padding, or increase the width?
Secondly, can Rev Slider banners be used for the inner pages instead of the standard header image?
I can send the purchase code if required.
Kind regards
R
Hello Riaz,
Sorry for inconveniences. Support system now works in a proper way. Please submit a ticket at https://themerex.net/support/ – our team will be happy to help you with drop-down menu question.
Sure, you may add Rev. Slider to your header layout and it will be displayed on all pages.
It’s not safe to provide your purchase code here in comments.
Thank you.Hi, can you update the theme and add Woocommerce styles? Thanks.
Hello,
New theme update will be released in a short while.
By default, WooCommerce plugin is not included in the theme. There should be no issues with this plugin, however you may need to create additional styles for shop/product pages.
If there is a need, our Customization studio can create them for you. To get a quote, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support .
ThanksI’ve noticed your support site is down which is why I’m reaching out here. in my website I have a dropdown but when I click on an item on it the all dropdown disappear and I don’t know what to do
Hello,
Support system works without any issues. I’ve checked.
Please submit a ticket at https://themerex.net/support/ providing us with your website details – our support team look into that.
Thank you in advance.Hello, it seems this theme will be ideal for our new website 
However I got question about blog. Is it possible to have featured image as overlay (instead of the same graphic) and put date instead of breadcrumbs?
Hello,
Thank you for your interest in our theme!
Absolutely! It is possible to hide breadcrumbs, show the date and set the post featured image in the header. Please review the screenshots – https://prnt.sc/vdcw2k, https://prnt.sc/vdd4wr
Regards.
I love you I got nice chills on my skin So we are going to purchase it later this month. We want to introduce new design of our NGO on January 2021. I wish you a lot of health and good energy
How do I get the social squares for home1? Envato elements template kit does not show this. https://prnt.sc/vid0m6
Hello,
Thank you for contacting us!
Home 1 template of Elementor kit includes Social icons. Please make sure to add the link and the icon from the library: https://prnt.sc/viohmx
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Pre-sale question: Is this theme built with Elementor? And does this theme have shop compatibility? Thanks
Hello,
Thank you for your interest in our theme!
All existing demo pages and layouts are built with Elementor Page Builder.
As for shop functionality, WooCommerce plugin is not integrated into the theme by default. You may install the plugin. However, additional stylesheet for shop/product pages will probably be required. If there is a need, our Customization studio can create them for plugin full compliance. To get a quote, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Hello,
Before some questions about your theme:
1. Is it compatible with Wordpress version 5.6?
2. Do you plan to update (new feature, bug fixes) this theme in the future?
3. Is it compatible with chache plugins like Autoptimize and W3 Total Cache?
Best regards.
Hello,
We appreciate your interest in our theme!
1. The template is compatible with WordPress 5.6. Just make sure that the following option is disabled in the Theme Panel – https://prnt.sc/vz19v2
2. Currently, we are planning a new release. For now, we recommend all our customers update all the bundled plugins (Rev Slider, Essential Grid, etc.) using Themerex Updater directly in the Dashboard. Here are the detailed instructions: http://impacto-patronus.ancorathemes.com/doc/#installation_theme_update
Please note that the template is fully maintained by Our Team and comes with 6 months of premium support, which can be extended. Just create a ticket at https://themerex.net/support/, and Our Support Department will gladly assist and guide you. Please rest assured that we will do our best to make you entirely satisfied with our service.
3. I should say that we have not faced any compatibility issues with these plugins before.
Regards.
Hi There.
I have purchased the theme one year ago and I am very satisfied. However, I am wondering if there is any chance to have an update with an event calendar, which would be very very useful. Thanks in advance for your reply and congrats again for the great work.
Best regards.
Hello,
Thank you so much for your feedback!
At this moment, we are not planning to include The Events Calendar in the theme. But Our Custom Studio will be happy to help you with it for an additional fee. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
After three weeks and paying for support not one change from that has fixed the broken theme!! Great support NOT maybe change to RORT!
Hello,
Thank you for contacting us!
I should say that all the issues were resolved 8 days ago. And now your website is up and running.
In case you experience any difficulties, could you please provide detailed information in your support ticket so our team can help you?
Thanks.
They were never resolved and the site is completely broken at the front end
Hi, please check the site’s up and running with no issue: http://prntscr.com/w9gpxq Thank you and Merry Christmas!
Yes it has now been resolved. Thank You
This comment is currently being reviewed.
Suddenly, the hero slider on my homepage is gone and some of the fonts throughout the site are no longer working. I confirmed the shortcodes are correct. I’ve made no changes to any of the code. It just stopped working. I tried updating the theme to resolve the issue, without success.
Hello,
Thank you for choosing our theme!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/29571
We recommend all our customers to update all the bundled plugins (Rev Slider, Essential Grid, etc.) using Themerex Updater directly in the Dashboard. Here are the detailed instructions: http://impacto-patronus.ancorathemes.com/doc/#installation_theme_update
Also, please make sure that the following option is disabled in the Theme Panel – https://prnt.sc/vz19v2
Regards.
