76 comments found.
hi where is the settings to show the header background image on mobile devices smaller than 768px? My header image disapears on smaller screens
Hi again, nevermind I found where to set the breakpoints. Sorry for the trouble
Hello,
We are glad that you have found a solution. Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
Hello Support, Your theme is saying my purchased code is invalid. Whats the issue please? i just re-installed wordpress due to malware issues to set up same site i used the purchased code from. Kindly assist as i need to complete my web site
Hello,
Thank you for reaching out to us!
The error when activating the theme means that you have reached the amount of 5 activations for your license key. We have manually dropped this limit. You have another 2 tries now. Feel free to activate the theme.
In case you have additional questions, please submit a support ticket at https://themerex.net/support/
Regards.
Hi, I’m having trouble using my Purchase code, “Your purchase code is invalid! Theme is not activated! Check your code – maybe it’s from another theme”, I need help please.
I’ve had this problem before, I don’t have any active sites anymore, but I hit the limit because I already activated before, but I don’t have any active sites with that purchase code.
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check it.
Regards.
“juliasanta AUTHOR TEAM
about 1 year ago Flag Hello,
Thank you for reaching out to us! The error when activating the theme means that you have reached the amount of 5 activations for your license key. We have manually dropped this limit. You have another 2 tries now. Feel free to activate the theme.
Your support has expired on 12-01-2021. In case you have any further questions on the theme activation, please submit a ticket using option “Pre-sales question” at https://themerex.net/support. This does not require support renewal. Thank you!
Regards”
I just need you to do what you did a year ago, I need one more try.
The thing is that this is the second time you reached the activation limit. In this case, we are not able to provide support in the comment section. Please create a Presales ticket at https://themerex.net/support/ and our support team will investigate the case and assist you.
Thank you for understanding!
So I won’t be able to use your theme anymore, thanks for your support.
We kindly ask you to submit “Presales Question” ticket at https://themerex.net/support/ and send the theme purchase code in the message body. It doesn’t require support renewal, so our team can provide further assistance.
Regards.
The latest package to download is version 1.5.1 not 1.5.2 and won’t update to 1.5.2 either
Hello,
Thank you for contacting us!
The theme includes Themerex Updater plugin allowing you to update the theme directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://impacto-patronus.ancorathemes.com/doc/#installation_theme_update
Our Tech support team will gladly help you with the theme update. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
I understand that, as mentioned, I have tried to update and have been unable to despite following your guides, I will reach out to support via the pre-sales form, it would be useful if the theme to download from Themeforest was up to date also, on the details screen, under the live preview and demo buttons the title reads ‘Petitions & Social Activism WordPress Theme 1.5.2’
Hello, I would like to know if this theme is compatible with WP Crowdfunding plugin. Thank you
Also I would like to know if I can add footer
Hello,
We appreciate your interest in our theme!
The template includes Give WP for crowdfunding. For more information, please check https://givewp.com/documentation/
As for WP Crowdfunding plugin, we cannot guarantee full theme compatibility with the third-party plugin since we have not tested it with the template. However, you may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Sure. You can easily add the footer using the pre-built layouts or create a new one with Elementor – http://impacto-patronus.ancorathemes.com/doc/#layouts_default
Regards.
okay I want to make sure if I buy the theme and the css did not work. will you refund . Thank you
As the theme authors, we keep to the Envato refund policy. Please check this link for more info http://themeforest.net/page/customer_refund_policy
Regards.
Hi does this theme work with the latest version of elementor 3.6.1? I am having problems with elementor on a site using this theme.
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Thanks Crhistine, I’ve done that now.
Hello! I’m making a website for a charity organization. I have 2 questions before buying:
1. How does the fundraising function (donations) work in this theme? PayPal and Stripe do not work in my country. Can I connect Woocomerce payment systems? I mean Woocomerce is for fundraising, donations (not for buying goods, items!).
2. For example, I create a project and write that I need to raise $100. Part of this money people will pay through the site, but part will be collected in other ways (direct transfers to the card, cash payments, and so on). But I also want to display this money on the site. Can I, as a site administrator, change the amount (how much money has already been collected)? Or is this amount set only automatically after the user’s payment?
I’m looking forward to your reply. Thanks. Sincerely, Irina.
Hello Irina,
Thank you for your interest in our theme!
1. We have included Give – Donation plug-in that provides you with a powerful donation platform optimized for online giving. You can integrate it with different gateways. Please check the list of the supported gateways and which countries they serve – https://givewp.com/documentation/core/payment-gateways/what-payment-gateways-are-available-in-my-country/
To use Woocomerce for fundraising and donations the extra Donation For WooCommerce extension is required – https://woocommerce.com/products/donation-product-for-woocommerce/ In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
2. To have it implemented additional customization is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Hello,
Thank you for your interest in our WP template!
The theme is fully compatible with Woocommerce and includes it in the package. Feel free to use it.
As for Buddypress, we cannot guarantee full theme compatibility with it since it is a third-party plugin, and we have not tested it with the template. However, you may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Impacto Patronus theme contains SpeakOut! Email Petitions plugin that lets you easily create multiple petitions. But to implement an option for creating petitions by users, please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Receiving this message when trying to import demo content
https://demofiles.ancorathemes.com/impacto-patronus/ocdi/posts.xml! Reason: 404 – Not Found.Hello,
Thank you for contacting us!
The problem is related to the 3rd party plugin, most likely to “One click demo import”. You should deactivate it to avoid any issues with the built-in import tool. Our theme includes a simple One-click demo data installation, which allows your site to look exactly as on the theme demo – http://impacto-patronus.ancorathemes.com/doc/#installation_demo_content
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, does this theme allow others to create petitions of their own and also be able to collection donations for their cause? Thank you.
Hello,
We appreciate your interest in our theme!
It sounds like a fantastic idea. To allow users to create campaigns and accept donations for their own, integration of GiveWP with Caldera Forms is required. For more information, please follow https://wordpress.org/support/topic/can-multiple-users-accept-donations/
In case some additional stylesheets are needed for full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
To implement an option for creating petitions by users, please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Hi there. I can’t find where to change the image behind the page titles.
Hello,
Thank you for choosing our theme!
The image background can be easily modified under Layouts (WP Dashboard) > All Layouts> Main Header > Edit with Elementor – https://prnt.sc/1xa6zk4
Our Tech support team will be glad to assist you with any further questions you have. Just submit a support ticket at https://themerex.net/support/ Thank you!
Regards.
Thank you! I thought I looked there, but apparently not hard enough. Appreciate your response.
My purchase code is correct, they are marking invalid to force me to buy support period, I can only imagine that this is the reason, please check this.
Hello,
Thank you for reaching out to us! The error when activating the theme means that you have reached the amount of 5 activations for your license key. We have manually dropped this limit. You have another 2 tries now. Feel free to activate the theme.
Your support has expired on 12-01-2021. In case you have any further questions on the theme activation, please submit a ticket using option “Pre-sales question” at https://themerex.net/support. This does not require support renewal. Thank you!
Regards
Thank you very much julia, and sorry for any inconvenience, i didn’t know this limit
We are happy to help!
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, I need to buy this theme but can I use Stripe account to collect money?
Hello,
Thank you for choosing our theme!
Absolutely! Give WP plugin that is included in the theme supports Stripe payment gateway. For more details, please check the following plugin article: https://givewp.com/documentation/core/payment-gateways/
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Can we get a better woocommerce pages for this theme? Thank you very much.
Hello,
Thank you for choosing our theme!
WooCommerce plugin is not integrated in the theme by default. You may install the plugin, however you may need to create additional stylesheet for shop/product pages. If there is a need our Customization studio can create them for plugin full compliance. To get a quote, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Does it support Any Indian Payment Gateways. Also does it support recurring payments
Hello,
Thank you for contacting us!
Absolutely! Give WP plugin that is included in the theme supports different payment gateways. For more details, please check the following plugin article: https://givewp.com/documentation/core/payment-gateways/what-payment-gateways-are-available-in-my-country/
For recurring donations, an additional paid Give addon is required – Recurring Donations. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
I wan to buy the theme. I tested out the donation process and I got the confirmation email of my demo donation. How will i be able to integrate paypal donation to work with your form?
Secondly, who is the real owner of this theme. if you check this link out , you will see there is another account selling this theme for 29$ https://themeforest.net/search/impacto
Hello,
Thank you for your interest in our theme!
GiveWP plugin that is included in the theme comes with PayPal gateway. Please check this guide on how to set it up – https://givewp.com/documentation/core/payment-gateways/paypal-donations/
Please note that Axiomthemes is our Partner. They sell Impacto Patronus template kit for $29. It is a collection of pre-designed starter templates for Elementor that shares a cohesive visual style, with no coding required. It’s similar to just the “demo content” layer, but with no functionality.
To have a full-fledged WordPress theme, you need to buy the Impacto Patronus for $59.
Regards.
When using the layout menu in elementor it display with listed style. How do I disable that? Using list-style-type: none; in css does not fix that. Thanks
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
The purchase code I have from ThemeForest isn’t being accepted and I can’t use pugins nor demo import to set up the theme after reinstalling my website and wiping it up. I don’t need a premium support, I just want to be able to install it and customise it on my own. Please advise the followup.
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Thank you, I’ll keep that in my mind.
Hi, I have a pre sale question : does the theme provide the possibility to set rewards for different donation amounts? Thanks. Milad
Hello Milad,
Thank you for contacting us!
To have this feature implemented additional plugin is required. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
When I use the Donate form, then when I click the ‘Donate’ button, the Credit Card option is not working properly. For example, you can’t click anywhere inside the fields to fill out the credit card info. I tried to submit a ticket, and it’s saying my Purchase Code is incorrect (even tho it is copy/pasted directly from the License).
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech Support team will assist you as soon as possible.
Thank you!
