Awesome theme here, its come along way since we first began using it. So many features and options and the customisability is fantastic. As long as future updates don't change theme classes like they used to then we're super happy!
Sorry that you're experiencing such issues with Impreza.
As we can see you contacted our Support Team after leaving this review, so it's weird to blame our support before contacting it. It's not true because we're always happy to help you in resolving this matter.
technically this theme is better then any other available themes and platforms of wordpress, like if you use elementor theme builder or Divi theme builder.. then you start using impreza, trust me you will never go back to any other theme or theme builder... with Impreza you can create whatever you want from custom header to custom footer, amazing woocommerce grids (readymade and you can create your own without code) .. i have used more than 100 themes in last 10 years, but since i use this theme after that i never any other theme.