67 comments found.
There seems to be a bug in Displaying Radion Buttons and Checkboxes with Formidable. I have created a Form with Checkboxes und Radio Buttons. The Live Version of the Form did not show the Radio Buttons and Check Boxes properly. After i changed the theme, the Form was dispplayed properly. Ist this issue known and is there a bug fix ?
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Unfortunately i cannot contact the support, as i am out of the Supporttime. Therefore i cannot open a ticket for this bug.
You can create a general ticket. So please do that.
thanks a lot. I have created a ticket
You’re most welcome!
We truly appreciate your trust in us and for creating a ticket. Rest assured, our dedicated support team is here to provide you with the assistance you need. If there’s anything else on your mind or any questions you have, please feel free to reach out.
Wishing you a fantastic day ahead!
Your theme (Imroz) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.
Hi there,
Thank you very much for letting us know we will update it very soon.
Thank you
Thanks, do you have an ETA on when this will be done?
Thank you for your patience.
We will publish the updated file within this week.
Thank you
I just purchased the theme. So far it’s pretty easy to make changes but I can’t figure out how to modify the data in the “Portfolio Meta” widget. I checked the documentation and found nothing. Please help. Thanks!
More specifically, I’m trying to understand where to change the button text “Visit Live Site” to something else.
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
I cant install this since when its pulling the required plugins I cant download them since your site is now under coming soon.
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon and resolve your issues.
Thank you,
Rainbow-Themes Team
Cant do that, when I make an acct on your site It shows my Purchase but grayed out not allowing me to continue. It shows my support is no longer as active. Im guessing I need to pay $23.63 for support to download Core required plugins needed for my site to Function?
The only thing I need are the Core Plugins that are not downloading during setup. Your Site is listed as coming soon. All you need to do is drop the plugins in the same locations as before and whitelist the locations so users who are installing this for the 1st time (MANY months after purchase like myself) can do so without interruption or needing a support ticket. This theme is broken!
You can create general ticket any time without purchase code.
Thank you
i am unable to install two of the theme plugins which shows pre packaged, i have previously used this theme before so why cant it work now?
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon and resolve your issues.
Thank you,
Rainbow-Themes Team
Hello, I would like to use your theme for my site but I want it to be bilingual, do you support fully bilingual websites using WPML?
Hi there,
Thank you for your interest 
Yes, the theme is WPML supported.
You can use the theme for your website without any hesitation.
For any other query, Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
When I select the option One Click Demo Import -> Switch to Manual Import -> Then select content, widgets, customizers, redux and redux_options and then click on Continue & Import button, it does nothing.
I’ve tried to do this several time , each time I waited for about 45 minutes and it doesn’t work, I need your help please!
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon and resolve your issues.
Thank you,
Rainbow-Themes Team
Hi, I’m trying to install this theme but facing some technical error. Might be this theme is not supporting other plugins that I have installed. Please check site and help me. Thanks
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Hi there, I want to install this theme on my website, can you please tell is this a user-friendly theme? And how I can add categories to this theme? Check here
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Hello, I would like to know in which file to find the lines to be able changing the social-icons (fa-twitter and so on). I can do it manually, just don’t know where exactly the line is. For some reason I am not able to log in to your support, so I am writing right here. Please contact me via E-Mail otherwise. Thanks.
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Hi i have some problems to install imroz core and another plugin, i can’t open the ticket with your support can u take a mail where i can contact you
Yes, rainbowit10@gmail.com this is our email.
Thank you
Hello! Is it possible to do create an agency website with a blog?
Hi there,
Thank you for contacting us.
Yes, you can create your agency’s website with a blog.
You can see our demo pages.
Thank you
Hey! How can i change the icon and names for social in the code of template? Didn`t find in files yet .. I need a reddit and others.
Hi there,
Please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon.
Thank you,
Rainbow-Themes Team
We’re currently experiencing a high volume of enquiries and our response time could be up to 2 days. We apologize for the delay and thank you for your patience.
One of our support team members has already answered your ticket. Please check your ticket.
Thank you
Hello. Why this theme has just 60/100 in google insights page speed?I have tested on your site
Hi there,
Thank you for contacting us.
Please note that this is our demo presentation site, we are working on adding many new demos and new features to this site. So we have not activated any caching plugin here, even demo website has many plugins installed simultaneously to demonstrate all possible features and they will not normally be used in real websites.
also note that when you use a caching plugin, its score will be much higher.
Thank you
Got it. Thanks!
You are welcome
I’m having a problem importing the demo data, I get this error: An error occurred while fetching file from: https://rainbowit.net/themes/imroz/demo/content.xml! Reason: http_request_failed – cURL error 28: Connection timeout after 10000 ms.
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
I have created a ticket, please try to answer as soon as possible, because this is urgent.
Hi there, We have replied to your ticket. Please check your ticket.
Thank you
What is necessary requirement to install the theme ?
Hi there,
Thank you for contacting us.
Please see the documentation: https://rainbowit.net/docs/imroz-wp/#php-configuration-limits
Thank you
hi… after upload the folder of this theme its showing Stylesheet is missing. And one more thing is it react template ??
Cox its showing to install node.js and npm install.
Hi there,
Thank you for contacting us.
We have seen you have purchased imroz react template. Not this one. You need to purchase the WordPress version from here: https://themeforest.net/item/imroz-creative-agency-portfolio-wordpress-theme/35533530
Thank you
Rainbow-Themes
Ok but you didn’t mention anywhere that it is react theme. Second thing can u adjust this amount in wordpress theme amount, if i will purchase the wordpress theme ?
Hi there, We have mention react template in the main title and description on our react template. See the react template: https://themeforest.net/item/imroz-react-agency-portfolio-template/31405042 We think you missing this title and description in details to see.
By the way don’t worry. you can exchange your react template with WordPress version.
Please follow the steps below to exchange the React template with WordPress theme.
1) Buy WordPress version from this link: https://themeforest.net/item/imroz-creative-agency-portfolio-wordpress-theme/35533530
2) Create a refund request from this link for the React version with WordPress version purchase code: https://themeforest.net/refund_requests/new
Envato will refund the money to your original method of payment in few business days.
Thank you, Nipa.
Refund request was done. Please update me for the same so that i will go for wordpress theme. Thanks
Thank you for purchasing our theme.
We have accepted your request. Please check
Thank you
I’m getting 403 error while customising imroz theme, it says that “Access to this resource on the server is denied!”. I have already created a ticket for this problem.
Hi there, Thank you for contacting us.
We have acknowledged your issue. One of our team members will get to you with the solutions as soon as possible.
Thank you
Rainbow-Themes Support Team
I looks like I can only edit header and footer of this theme if a buy Elementor pro?
Hi there,
Thank you for contacting us.
No, You don’t need to buy Elementor Pro to edit our Header and Footer.
Create a ticket in our support center via this link: https://support.rainbowit.net/support/login
Our support team member will tell you how to customize the header footer.
Or you can follow our online documentation: http://rainbowit.net/docs/imroz-wp/#header_title
Thank you,
Rainbow-Themes Team
Hi, i’m trying to import the demo data but seems your website is offline. Can you please solve it? Thanks a lot. Regards
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Solved! Thanks a lot!
Glad to hear that
You are welcome
Hi there! How could we add TikTok to the Social Networks (any plan of adding it under Imroz Theme Options in future updates?) Thanks!!
Thank you for contacting us.
Yes, We will add the icon in our future update.
Thank you
