99 Reviews
The theme is fantastic, offering a lot of customization options. However, I encountered a problem where new demos weren't appearing. The support team promptly addressed and resolved the issue through an update within 48 hours, Keep up the good work.
Author response
Thank you so much for your great review and feedback :)
First of all - theme is just great. Easy to use and very responsive. Documentation is clear so even if you have no experience, you'll find there everything you want. And last but not least - support. Guys are awesome. They helped me two times with fixing my issues and they were very quick and helpful. Five stars!
Author response
Thank you so much for your fantastic review! We're delighted that you're enjoying our theme, finding it user-friendly and responsive. Our clear documentation is designed to make it easy for everyone, regardless of experience.
We're thrilled to hear about your positive interactions with our support team. If you ever need assistance in the future, feel free to reach out. We're here to help!
. The theme's design and functionality have added a new level of professionalism to my website. The support team's assistance was outstanding; they promptly addressed my queries and provided effective solutions. Their dedication to ensuring customer satisfaction is commendable.
Author response
Thank you so much for your great review and feedback
Excellent UI and code quality. Web pages load fast
Author response
Thank you so much for your great review and feedback :)
Hi, I bought the theme “inbio” and after installing it, the pages made don’t appear to me, nor does it appear to import the pages in wordpress. Can you tell me why, please?
The website is nuno-machado.pt. Se the pictural. When I três yo import the Pages appear an error crul 28.
I News help, I create Two tickets and no one solve the problem!
Author response
Hi there,
Thank you for your feedback, please understand that our average response time is around 24 hours but we’re currently experiencing a high volume of enquiries and our response time could be up to 2 days.
Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We have located your request and can see that an agent has answered your request so if you need any assistance we would kindly ask you to continue the conversation with our support agent as they can for sure help you.
We do hope that once this has been resolved that you will reconsider your rating.
Thank you
Rainbow-Themes Team
Frustrating Lack of Support Hinders an Otherwise Great Theme
I am writing this review with mixed feelings about the theme from this particular author. While I absolutely adore the theme itself, I must express my disappointment regarding the support provided.
Despite being a fan of the author's work, I encountered a major setback when I reached out for assistance. I needed some minimal help to reset the theme to its original state, and to my dismay, I received absolutely no response after waiting for an astonishing 11 days. I expected, at the very least, a simple acknowledgment of my inquiry or some guidance on how to resolve the issue.
This lack of response has left me disheartened, as it undermines the trust and confidence I initially had in the author's support team. It is disconcerting to realize that even basic assistance, which should be included with the initial purchase, is not being provided in a timely manner.
Given my personal experience, I find it difficult to recommend purchasing any extended support from this author. If they are unable to address inquiries and provide assistance promptly for what is already included in the purchase, it raises concerns about the level of support one can expect for additional services.
In conclusion, while I admire the theme created by this author, I must caution potential buyers about the lack of responsiveness and support I encountered. It is my hope that the author will take note of this feedback and make improvements to ensure a more satisfactory experience for their customers in the future.
Author response
Hi popwebpro,
Thank you for taking the time to provide us with your valuable feedback. We sincerely apologize for the frustration you experienced and the lack of support you encountered while reaching out to us. We deeply regret that we were unable to meet your expectations in terms of responsiveness and assistance.
After carefully reviewing our support records, we couldn't find any tickets associated with your username, [popwebpro]. This discrepancy is concerning, as we strive to provide prompt and efficient support to all our customers. We understand that this lack of response has left you disheartened and has undermined the trust you initially had in our support team. Please accept our sincerest apologies for any inconvenience caused.
We would like to assure you that your feedback has been duly noted, and we are committed to making improvements to ensure a more satisfactory experience for all our customers. We value your patronage and are determined to address the issues you have raised.
To help us rectify this situation and provide you with the assistance you require, we kindly request you to create a support ticket through our dedicated support center. You can access the support center and submit your request via this link: support.rainbowit.net/support/. Once you have submitted your ticket, our support team will prioritize your inquiry and ensure a prompt response to resolve any outstanding issues you may have.
We genuinely appreciate your understanding and patience, and we assure you that we will make every effort to rectify the situation and restore your confidence in our support services. We take pride in our themes and aim to provide excellent customer support to accompany them.
Thank you once again for bringing this matter to our attention, and we look forward to the opportunity to assist you and provide you with the support you deserve.
We do hope that once this has been resolved that you will reconsider your rating.
Best regards,
Rafekul
Personnalisation très difficile et SAV faible.
Author response
Hi there,
We value your candid feedback and its relevance in shaping our services.
We understand that customization has proven to be challenging for you, as indicated in your comment, "Personnalisation très difficile et SAV faible."
However, since your feedback is in a language we're not proficient in, we've had to rely on a translation tool to comprehend it. To assist you better, could you kindly provide further details about the specific aspects that you find difficult to customize?
We've observed that you opened a support ticket with us, but there hasn't been any subsequent communication. Our support team diligently reached out to you multiple times, unfortunately without a response.
To address your concerns effectively, we encourage you to engage with our support team. They are eager to assist you in resolving the difficulties you've encountered.
We sincerely hope that once we've assisted you, you might reconsider your review. Your satisfaction remains our utmost priority.
Thank you for your understanding and the opportunity to improve.
Best regards,
Rainbow-Themes Team
Awesome support, great code, excellent quality and fast bug-fixing. I realy recommend this Theme and InBio. Cheers - Howie
Author response
Thank you so much for your great review and feedback :)
Very good support for little issue in the theme, very fast.
Author response
Thank you so much for your great review and feedback :)
The designs in this package are excellent and being new to WP, their quick and helpful responses to questions through the customer support portal have been clutch.
Author response
Thank you so much for your great review and feedback :)
wow, but really wow.. The template is nice, but it had some challenges, in particular we are talking about one: "cURL error 28: Failed to connect to rainbowit.net port 443 after 10003 ms: Timeout was reached" I've been really pissed off about this, but HAVE NO FEAR, CLIENT SUPPORT IS HERE! communication was flawless and fast. clear and when you don't succeed, they log in with you and fix the issue themselves! I'm impressed by the documentation, and the excellent explanation! hear hear! thanks for your help!
Author response
Thank you so much for your great review and feedback
Great theme you can customize it to your liking. Brilliant and fast support.
Author response
Thank you so much for your great review and feedback.
Amazing theme with amazing support!
Author response
Thank you so much for your great review and feedback.
