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Of course. Do you know when I might see the theme update?
As I said in my previous reply to you I’ll try to get that theme update uploaded later today. Thanks.
Sorry, I should read things more thoroughly!
Just to let you know my site is working as it should now after installing the latest update. Thanks for sorting it.
Good to hear! Thanks!
Via a query from a customer I have just found an issue flagged up by jquery migrate – the error is this: /themes/parallelus-incentive/extensions/post-formats/js/admin.js: jQuery.fn.live() is deprecated
Hope this helps you in improving a great theme.
Ah. That’ll be because jQuery Migrate is not enabled for admin. We’ll get that fixed and upload a theme update asap. Thanks for letting us know!
Thanks for your swift reply. I’ve just found something else that’s weird – when I switch jquery migrate on – I lose all the functionality in the posts, eg add media, the toggle between text and visual, everything. When I switch it on all the buttons are working. However, when i switch it on, I lose revolution slider and other wp bakery functionality in the frontend – I’m not sure why that would be.
I’m using the latest release of incentive btw
I’m not seeing those problems. I recommend you wait until the next theme update. If you are still having problems then, submit a ticket in our Help Center and we’ll do our best to help. I’ll try to get that theme update uploaded later today. Thanks.
I received this email from Wordpress after updating to Incentive 1.2.23:
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with your theme, Incentive.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.4.1
Current theme: Incentive (version 1.2.23)
Current plugin: (version )
PHP version 7.0.33tr
An error of type E_ERROR was caused in line 118 of the file …/wp-content/themes/parallelus-incentive/templates/grid.php. Error message: Uncaught Error: Call to undefined function vt_resize() in …/wp-content/themes/parallelus-incentive/templates/grid.php:118
#0 …/wp-includes/template.php(725): require()
#1…/wp-includes/template.php(672): load_template(’/home/...’, false)
#2 …/wp-includes/general-template.php(168): locate_template(Array, true, false)
#3 …/wp-content/themes/parallelus-incentive/templates/grid-rows.php(23): get_template_part(‘templates/grid’)
#4 …/wp-includes/template.php(725): require(’/home/...’)
#5…/wp-includes/template.php(672): load_template(’/...’, false)
#6 …/wp-includes/general-template.php(168): locate_template(Array, true, false)
I have hidden the full path in my server in the above message, of course.
Generally speaking my site is working fine, except when I update a page/post that uses the grid view, as soon as I click the “update” button I’m taken to the a page that tells me my site has a critical error and then I would get the same email notification again. The page/post in question actually got saved but the error message keeps coming up whenever I edit that page/post. There are a number of pages that uses the grid view so obviously this is a bit troublesome.
What is wrong with the grid.php?
I think this error—Call to undefined function vt_resize()—cropped up in our Help Center one or two times some years ago. If I recall correctly the error went away after reinstalling the theme.
If you need further help with this, support is provided in our Help Center.
Visit our Help Center: http://para.llel.us/support/
If you can’t find a solution using the forum search, click the big orange SUBMIT A TICKET button.
Please submit a new ticket for each separate issue and we’ll do our best to help.
I have a client that is using your theme version 1.1.6
I will need to update since there’s some issues with Visual Composer.
Before purchasing back a license, can you confirm that the theme update will run gracefully ?
If there’s any trouble, would you be able to assist?
I’m also not sure if modifications has been done inside the theme folder. If anything, would you be able to provide a copy of the 1.1.6 original theme to see if there’s any difference in the source.
Thanks a lot,
You shouldn’t have any problems updating. However, if you need assistance with anything theme related, support is provided in our Help Center.
Visit our forums: http://para.llel.us/support/
If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.
You will need an active support license to access our Help Center.
Thanks for the reply. I signed up yesterday on the support forum and never received the activation email.
Let me know the username you used when signing up and I’ll look into it.
Username is makemagik. Thanks.
I’ve manually activated your Help Center account. You should now be able to login and join the Incentive group. Let me know if you need more help with this.
I purchased a previous version of this theme which is having issues. When trying to install the updated version, I am getting the following error messages:
Warning: Invalid argument supplied for foreach() in /nas/content/staging/oamlaw/wp-content/themes/parallelus-incentive/extensions/plugin-installer/install/class-tgm-plugin-activation.php on line 832
Warning: Invalid argument supplied for foreach() in /nas/content/staging/oamlaw/wp-content/themes/parallelus-incentive/extensions/plugin-installer/install/class-tgm-plugin-activation.php on line 601
Support is provided in our Help Center.
Hello – I’m thinking about purchasing but I need to site to be woocommerce ready. How does woocommerce pages look in this theme? Do you have an example?
Incentive will work with WooCommerce, but it is not “WooCommerce ready”, i.e. it doesn’t contain any special styling for WooCommerce elements and pages.
This is my first request for help in years but even though I renewed support, can’t get into your section to report a problem. So, I’m stuck with using this section to ask for help The Incentive theme suddenly stopped working and displays a white screen on the site. Other themes work, but not yours. I did not upgrade or try to upgrade the theme, it just stopped working. Would appreciate your help.
I just checked our Help Center account for the ‘eswyt’ username and I was able to access the Incentive group with no problems. Please give it another try.
Hi, I am trying to update the theme (wordpress is also updated), and I keep getting a fatal error with the theme file “extensions/plugin-installer/plugins/js_composer-custom.php”on line 148. How do I fix this?
Try manually deleting the WPBakery Page Builder plugin (formerly Visual Composer) and then let the theme install it again.
What a joke. I pay $79 for this theme and then coz situations change i can’t use it. Fast forward and i now have a site to use it on so i install it on a brand new wordpress install on a sever that has had 30 wordpress sites on it with no issues and it throws up a fatal error that someone who knows the theme could probably tell me how to fix in 3 minutes.
So i sign up to the forums to ask and i get rejected coz my support ran our that i never used once and you want $58 to renew support before i can get it fixed!
That’s a total joke! It will be cheaper for me to buy any number of premium themes more highly rated than this one that didn’t work when others did.’
You may say this is Envatos rules but you agreed to them where other devs refused to agree to something that treats their customers like total s**t so that makes you just as greedy as they are and showing just as much lack of care for your clients as they do.
In fact I’m not sure it is even legal under Australian Law but maybe we should find out?
Thanks for nothing, you will not sucker me out of any more money than you already have.
No other Incentive user has reported any issues with the theme. You purchased this theme almost three years ago so make sure you are using the latest version. You don’t need a support license to download the latest version, that is always available to you in your ThemeForest downloads area.
Hi, i need a child theme for this theme but no one works? If i activate the child theme, theme options not not visible at CMS? Is there anywhere a child theme for this theme for download? THX!
Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.
If you need theme support, please visit our Help Center. Thanks.
It appears your support license has expired for this item.
Yes, to get support you do need an active support license.
Buy this theme again?
Yes, you can buy the theme again and that will get you 6 months of free support, or you can just extend your current support license for 6 months. (Top right of this page, you should see a green box with a “Renew Support” button in it.)
More info here: http://para.llel.us/support/expired-support/
Sorry, but i don’t need a big help, but if your theme is not working with a normal child theme i don’t buy this theme a second time that is not provide as any other theme her a child theme as default!! Have a nice day!
The free tutorial you referenced works…
If you cannot get it to work and you need help, please start a new topic in our Help Center and we’ll be pleased to help you. Thanks.
for a topic in our Help Center i have to buy this theme a second time, i don’t pay 70 USD for one question, you should provide a working child theme as any other Author here!!!
The tutorial works. If you cannot get it to work and you need help, please start a new topic in our Help Center and we’ll be pleased to help you. Thanks.
“new topic in our Help Center” coast me 70 USD for a new licence, why i should do that for a child theme you not provide? Why you not upload a working child theme for every buyer to download?
For the last time, the tutorial works. If you cannot get it to work then you have made a mistake or skipped a step.
Hello, I have a problem.I can not modify the demo contents with the visual composer. When I try to modify it, It does not appears the content. Besides, when I try to edit with “Frontend editor, the page get stuck with visual composer loading icon. Can you tell me what is wrong?
Dear Parallelus Incentive Support!
Now I have to be the content-manager for site with Parallelus Incentive ver. 1.2.2.
After the update WordPress (now is ver. 4.7.2, but trouble could happen earlier) the VisualComposer don’t work, and I can’t create or edit any posts and pages.
Status of Visual Composer – “installed and activated”.
Can you guarantee the newest version of the Parallelus Incentive fix this trouble?
Is the newest version of the Parallelus Incentive compatible with Visual Composer 5.0.1?
With best regards,
The current version of Incentive comes with Visual Composer v5.0.1.
Well… I didn’t any changes for Parallelus Incentive THEME files, but I changed main page, menu, etc. Will my changes save after update theme from ver. 1.2.2 to newerest? Best regards.
I have paid newest version now… thanks. How I can see my license number in theme?
This help document takes you through the procedure for accessing our Help Center after renewing your support license or purchasing another theme license: http://para.llel.us/support/expired-support/
Hello, Does this theme allow custom HTML (like embedding third party forms and a Twitter widget)? Thank you.
All WordPress themes enable you to add custom HTML to any post or page.
If I have misunderstood your question, please explain what you mean in more detail. Thanks.
Some make it harder than others. I’m a marketing designer, I’ve used several WordPress themes to create sites but I’m not a developer. With the Visual Composer I believe there is an HTML widget/component that is easy to add to the page, is that correct?
Visual Composer has a Raw HTML element that enables you to add custom HTML to any article. You can learn more about the elements in the Visual Composer plugin here: https://vc.wpbakery.com/features/content-elements/
I’ve tried multiple times to get the visual composer working in my new install of the this theme with no luck I’m going to go with another theme – how do I request a refund for the Incentive theme? Thank you.
I have a license for the visual composer and megamenu. I can connect them, that would be updated independently of the template?
it not be a problem when you update a template?
you refuse to answer a question about your product? question is not related to technical support! what I buyer – no matter
I don’t understand the question.
If you are asking if you can update the required plugins without having to update the theme, the answer is: Maybe. Your support has expired so if you need further help with this you will need to renew your support license and open a topic in our Help Center. Thanks.
As I’m sure you are aware, there is a Vulnerability in WP Bakery Visual Composer.
We’ve downloaded the most recent version, but uninstalling/removing the old version and installing the new version throws an error with this theme:
Fatal error: Wrong vc_map object. Base attribute is required in …../helpers_api.php on line 9
It sounds like the plugin is built into your theme – do you have instructions for only updating VC?
We cannot post this in your “help center” b/c our support ran out. We do not feel we need to purchase support for something that is broken on your end. Please advise.
The problem is you’re using a very old version of the theme. Delete the plugin and reinstall the latest version of the theme. It will reinstall the plugin automatically.
Ok, we will try this thank you. This won’t mess our website up, will it?
Not if you reinstall the theme the recommended way, i.e. use FTP to delete the existing ‘parallelus-incentive’ theme folder on your server and then upload the new ‘parallelus-incentive’ theme folder from your computer to your server.
Does anyone have suggestions for how I create a different post.title font for a specific category? I’ve tried everything I can and am unable to change the font for items that appear in only one category. I think Visual Basic Composer used with Incentive is making it impossible to change post title fonts but would really like to do this but only for one category. Any advice would be greatly appreciated.
When will an update for Visual Composer 4.11.2 be included with this theme? I updated to WP 4.5 now VC 4.9.1 is broken and stuck at loading. I can’t edit my site. Gone are the days when WP just worked! It’s all a game of paying for support and wasting many hours of productivity troubleshooting issues.
Yes, we’ll be publishing a theme update shortly that will include the latest stable versions of the Visual Composer and Slider Revolution plugins.
there is no option to update the theme without loosing styles :/
Pre-Sales question: Can I implement Disqus commenting vs. built- in theme commenting with this theme AND/OR the Moxie theme? Thanks!
I haven’t personally used a Disqus plugin with either theme, but I’ve never received any support requests and I’m sure there are sites built with both themes that make use of Disqus. It would surprise me if there were not, considering the popularity of that platform.
There is no reason it shouldn’t work. We use the standard WP comment functions and following best practices recommended by WP so it should work just fine.
Thanks, author! That’s my guess but wanted to make sure. I did implement Disqus on Salutation theme, but that was 2-3 years ago. Surprising that no one in Parallelus-world has used it. It’s super-popular, like you say. Half the sites I visit use it, it seems. I’ll let you know! :))
Hi, Need a little support here. At the Blog page, excerpts are shown, I want to show the hyper-links too as they are written in the post.
We created the post (EG – http://mmbakre.com/how-e-mail-entered-and-is-exiting-our-life/) and some content here had a link, however on the blog page “http://mmbakre.com/blog/” the links are disabled.
Kindly provide a solution.
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Price is in US dollars and excludes tax
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