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Good Day is this theme php8 compatible?
Yes, the theme is fully PHP 8 compatible. You can safely switch to this version. If you run into any issues, feel free to write back.
Other theme developers include a key to register premium plugins once we install the theme so it’s not necessary to wait for a new theme update to update the premium plugins.
Are you planning to do something like that in the near future?
Thanks for the suggestion! I will forward your message to our dev team. We hope to implement this new functionality with a future theme update.
I’ve been battling with this theme for some time in relation to the speed. I’ve been told that it is theme and plugins that is the problem, then I’m told it is hosting.
I am now with a new host. I’ve installed this theme. All that is on this website is the theme, demo content and with its plugins.
I’ve run it through the GT Metrix site score D and on Google speed 89. and both have come back with low scores. So it cannot be the hosting. I see my support has expired and unless we can resolve sitespeed there is no need for me to renew support. In fact it means that your theme is a failure which is sad because it is a really nice theme visually. and it means I have to purchase another theme if I want to have a site that doesn’t take forever to load. So what now. Do I leave a message with themeforest to report your theme or do we resolve this and I shouldn’t in my view have to renew support as I’ve been trying to resolve this issue with both you and my host for a very long time now.
Thanks for writing in! Please use the contact form on our profile page. We will gladly take a closer look at your installation.
This has got to be one of the worst-built theme I’ve ever seen and used! Who would ever force people to build a Home Page using different “sections” that are actually pages (parent-child relationship)?! It makes absolutely no sense and it’s the most frustrating thing I’ve ever done. WP Bakery is garbage and I can’t use Elementor with this setup. Creating a child theme doesn’t override anything the parent theme.
If you want to overwrite the theme homepage we can help out over our support forum. You can overwrite any of the theme templates via the child theme. If you require assistance, our support team will gladly help out. Please register and open a support ticket.
If your item support has expired, you can also contact us using the form on our profile page so we can sort this out quickly.
We look forward to helping you.
All the best,
Great theme and we are very happy with it. Any updates soon to support new WPBakery 6.9? Regards
We are working on a new theme update. It will be available soon. Kindly bear with us.
Any update plans to support new versions of WPBakery Page Builder and Slider Revolution? Thanks
Our developers are currently working on updating all our themes. A new update for Incubator will be available by the end of the next week. Kindly bare with us.
Bonjour, je viens d’acheter ce theme et je n’arrive pas à importer les pages internes !
Thanks for writing in! The internal pages need to be imported separately. Head over to your site admin area > Incubator > Import Demos > the last item is “Internal Pages” > click the Import button.
If this doesn’t help, please register and open a support ticket.
Hola, he querido crear un ticket pero no he podido , me podrias indicar donde traduzco las opciones view cart y checkout del carrito ,
Thanks for writing in! You can open a support ticket here: https://keydesign.ticksy.com/. You need to have an active license code and a valid support subscription to be able to open a new support ticket.
Hi there, I opened a ticket with you guys, but cannot find it in my profile, where can I see my open tickets?
Hi, is this the one: https://keydesign.ticksy.com//customer/1513795/ ?
When I open the link you send it shows nothing
It was about some responsiveness of the theme, regarding the blocks Register to the event and the area for the email in the event location.
Please check again with your opened ticket. Let me know if you have any trouble accesing it.
Hello Support: I have purchased Incubator theme, I have upload and installed it but page builder not (Wp Bakery ) not working properly . Kindly tell me how it is fix it or how can i fix it ??
Or solve this error soon as soon ,
Thanks for writing in! Please register and open a support ticket. Our team will gladly hlep out.
I have already open a ticket but don’t received answer .
We provide support for all our customers on business days Monday – Friday: 10 AM – 6 PM (GMT +2). We usually take around 24 hours to reply to all comments, support tickets, and private messages.
Once again I have still not received any help.
You said you will “We will prioritize it. You should receive an answer asap. “
So why have I not been provided with any support or assistance since?
I have spent good money on this theme and a lot of time that I would like this one issue resolved because it does not make sense for me to start from scratch again after 2 months. Especially since for 1 month I have been asking your support team for assistance regarding this matter and even said in my message to them (which I can provide screenshots of) That if they are unable to help/resolve the issue.. that I would like a refund. So why did they waste my time for 1 month then?
I am so disappointed in this themes customer support. DO NOT BUY THIS THEME.
Just to be clear, you’re having an issue with the slider responsive settings. Our support team already informed and guided you to resolve this issue. We are willing help out and have a look ourselves and try to fix this. Please check with your opened ticket.
I asked the same question twice.. first time I received a half fast reply that did not answer my question after 5 days.
I asked the same question again since the person didn’t bother to read my question properly and since my question was not answered..and it’s been another 4 days and no response yet.
I can provide you with screenshots if you like.
I see that you have an opened ticket. We will prioritize it. You should receive an answer asap.
It’s been over 3 weeks I have been asking for assistance through the ticket and no-one is bothering to help me or even respond back anymore.
This is ridiculous. I would like a refund.
I’ve used many themes before and I have never received customer service like this before. Very disappointed in this theme and overall support.
I see that you have only 1 opened ticket. If you have a specific issue related to a plugin or the theme, please open a new support ticket. Our team usually handles all support request within 24h.
Ok. Because it’s been another 2 days since someone hasn’t bothered responding back so I really hope someone does get in touch with me ASAP.
Still no response…
Hola, esta plantilla es compatible con elementor? lo trae incluido y lo mismo para el MailChimp
Thanks for writing in! The theme is compatible only with WPBakery Page Builder. Regretfully, Elementor is not supported.
You can use Mailchimp as an extension for the Contact Form 7 plugin which is compatible with the theme.
Let me know if you have any other questions.
I just purchased this theme and after I installed and set it up and went to edit. I am unable to make any edits with WP-Bakery and it is asking me to purchase a license.
Why is this happening?
If I need to purchase the license separate then I would like a refund as this was not made clear to me when I purchased and since I’ve worked with many themes before, they all always come with a license.
Thanks for writing in! You do not need to purchase a license for WPBakery Page Builder. Activating it will only grant you auto-updates. If you’re having trouble editing the pages, please register and open a support ticket. Our team will gladly help out.
Got a little small fix for the buttons at the bottom (next and previous projects) of the portfolio’s. If you have a long title, the words go below the actual button and don’t stay within the rounded box. CSS code below for anyone who wants it:
Oh, its for the mobile side… desktop is fine as is, but looks better with the CSS code above
How can i edit the demo contents please? i tried a lot of ways but can find a solution
The theme’s one-page layout (the Homepage) is made up of a master page and multiple child pages. Navigate to Dashboard > Pages > locate the Home page and check with the child pages structure. These child pages represent the subsections of the single page layout, sections like About us, Services, etc. You will need to edit the child pages linked to the master Home page using the Page Builder Backend editor.
is this theme elementor compatible?
Elementor is not supported. The theme is compatible only with WPBakery Page Builder.
The bundled version of WPBakery has problems with PHP 8.0. I updated Incubator to 2.9 but it didn’t update WPBakery. The changelog says it should included WPBakery Page Builder v6.6 though.
I fixed it by going to the page:
I have WPBakery 6.6.0 now
Hello! You can update the bundled premium plugins from Appearance > Install Plugins.
i bought this theme one year ago. Last year i could complete the uploading. Butnow when i try to upload the theme,wordpress give an error like this : style.ccs file coulndt exist.
then i try to upload only incubator wordpress file. and now my site looks like this:
There is no background,nothing
I have already solved the problem. But when i look the import demo options, i couldnt see video header demo.
Hello! You need to edit the slider and replace the background image with a video.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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