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Reviews for Incubator - WordPress Startup Business Theme

Reviews for Incubator - WordPress Startup Business Theme

4.55 (89 ratings) 4.55 stars
Cart 3,045 sales
Recently Updated
Well Documented

89 Reviews

for Customer Support

It's been over 3 weeks since I have been asking for assistance to fix an issue with the theme. I have received no help. When I tried to explain the issue in more detail they still didn't bother to answer my question or help and instead just done bother responding back to my messages now. It's been almost a month now and the issue is still not resolved. That is ridiculous!!

I have used many themes from themeforest before and all of the customer support I received from them has always been amazing. So I am very surprised by the little effort and helpfulness I am receiving from this particular support team.

Author response

Hello,

The issues described in your tickets were not theme-related. Let me explain each issue in detail:

1. Messages didn't get through

We've tested the Contact Form 7 plugin with your install. If we configure the forms to send the messages to our email address, we've received a green confirmation notification. This issue is not related to the server, the theme, or any of the plugins. The trouble is with your email address.

You can ask your hosting provider if you've exceeded the mail quota and have them run some tests.

We've already informed you about this issue, but our messages were ignored.

2. Slider is not responsive

At the time of this issue report, our team provided detailed instructions on how to properly configure the responsive layers of the slider. Again, our messages were completely ignored. Please note that configuring the slider and making responsive changes for each device falls outside the scope of our support forum. It is your responsibility to make these changes yourself or hire a professional to assist you.

This issue has been resolved by our support team in the end.

If you have any other questions or require assistance, feel free to submit a new ticket.

Open a support ticket

We look forward to helping you,
Key-Design Team

for Documentation Quality

Lost a day of work but was able to work with them to solve my issues with the install. Documentation should be reviewed.

Documentation missing
"You must activate the theme to install the missing Redux plugin.
Once Theme is Activated you Must install plugins under special menu. Dashboard > Appearance > Install Plugins.
Which is required to do the demo content import.
Demo pages are not a part of the homepage template and require an additional import.
To install the internal pages (pages like About, Services..), head over to Dashboard > Incubator > Import Demos > import the last item (Internal Pages)."

Author response

Hello,

Thanks for the feedback! We will update the documentation files.

If you have any other questions that are not covered by the documentation, you can open a support ticket and our team will gladly help out.

All the best,
Key-Design Themes

for Customer Support

There's a number of reasons this theme and team rate so high. The dev support is amazing and the response time is very fast. it's a super clean modern theme that really works well across many industries. Very happy with this purchase!

Author response

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Cheers,
Key-Design Team

for Customer Support

I had a problem with the theme which I couldnt resolve myself. Bogdan very quickly resolved the problem for me. Very happy now with a good looking and fast website.

Author response

Fantastic! We greatly appreciate your feedback. Thank you for sharing!

Best regards,
Key-Design Team

for Design Quality

Awsome plugin and easy to use! Thanks guys!!

Author response

Thank you so much for sharing!

Best regards!

for Customer Support

Excellent customer support. Great theme and Key-Design's customer support makes customising the theme even better. Thank you particularly to Bogdan Costescu for your support on a number of occasions.

Author response

Fantastic! Thanks for sharing your review with us and the community.

Cheers,
Key-Design Team

for Bugs

The last update has some of the major issue. the icons are not being shown

Author response

Hello,

You need to update the theme required plugins. You can do that in Appearance > Install Plugins. Then clear your browser cache and test again. This will resolve the icon loading issue.

If you need further assistance or have any other questions, please register and open a support ticket using the link below

Open a support ticket

All the best,
Key-Design Team

for Customer Support

Bogdan from support is absolutely spot-on all the time. Other than that the template is extremely elaborate and intuitive to use as well. Looks great even for a more mature company in the tech industry.

Author response

Awesome! Thank you for sharing!

for Feature Availability

excelente tema

Author response

Awesome! Thank you for sharing!

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