Hi, thanks for beautiful theme,
I have a simply question: Is it possible put the particoular Product Woocommerce category inside homepage ( for ex. like post shortcodes in visual builder)?
Hi, David, thanks for your kind words and for asking!
Sure, you can use the following WooCommerce shortcode in a text tab of Content block:
This screncast should be helpful for better understanding of what needs to done. And if you have any further questions, please don’t hesitate to ask them.
Hey, great theme but I just tried to contact you via your support website and I can’t seem to be able to submit the contact/ticket form (I purchased the theme in Oct, 2015). Kindly tell me how else to get in touch. Thanks.
Hi, thanks for contacting!
Please use the following form to contact us directly, it should work absolutely properly at the moment. If you still experience any problems with submitting a request, kindly specify what kind of issue persists. We need to know more details of the problem to eliminate any possible issues and make sure our help desk is accessible for every customer.
Besides please feel free to send emails to helpdesk[dot]cmsmasters[at]gmail[dot]com, we’ll gladly assist you.
You’re always welcome!
I would like to know what change I should do in tables and images, so when the resolution may vary, they adapt and dont flow over other parts of the web.
I show you some images for reference.
thanks for beautiful theme!!!
Thanks for contacting and for your kind words!
To make your images resize properly please add the following code in Theme Settings – General – Custom Codes – Custom CSS:
As to the tables – they are supposed to preserve the position of rows and columns, so they aren’t reorganized on resize and keep their initial size and form. We can only advise you to hide sidebar on page and diminish font size for table text to improve tables displaying.
Please feel free to ask further questions should you have any. Thank you!
yes, please, help me to hide sidebar on page and diminish font size for table text to improve tables displaying. Thank you!
To hide sidebar please select full width page layout as shown on the screencast. The font size of table text is the same as main content font, it can be changed in Theme Settings – Fonts – Content – Main Content Font.
Hi, having some problems with user edit within wordpress. The page comes back blank. Its been that way from start. I disabled all plugins but to not help. What could be the issue? Thanks!
In fact we have not received any similar reports so far, neither we see the issue on our site. We would appreciate if you submitted us a ticket so that we could take a look at the issue from your end. Please add all required (WordPress and FTP) credentials to the request.
Hey, guys. I’d say a “critical plugin update” is OVERDUE for Slider Revolution when major Wordpress updates come along, as recent. Your bundled theme update/plugins only provides version 4.6.0 and the latest Revolution Slider update is 5.2.5. Please advise, ASAP because this plugin is now useless. Great theme with some longevity, but this is a big problem. Thank you!
Note, I am running the latest Industrial theme v 2.3.
To receive a new plugin version please contact us directly and our support agents will provide you with the archive.
Certainly, the point of this inquiry was not to beg for and receive an updated plugin from your support group (and waste another day), but for you guys to do your due diligence prior and make sure your theme works after WP updates—especially if cmsmasters builds-in a very important and common plugin as a major feature of its theme. Strange that this isn’t a priority.
We’ll surely include updated plugin version in the next theme update, I only advised you to contact us directly to speed up the process and solve your issue as fast as it’s possible. Our agents reply to the requests at the earliest, they’re eager to help, so contacting support is the most efficient way to proceed at the moment. Besides submitting a request, you can send us a message to helpdesk.cmsmasters[at]gmail.com to receive an update.
Are we able to use the demo photos that came with the theme?
Hi, thanks for asking!
Images from our main demo site can’t be used by our clients as it’s prohibited by license. That’s why photos in demo content are substituted with placeholders. Appreciate your understanding.
Should there be anything else you wanted to ask please do so. Thank you!
I’m having problems with the visual composer. When I try to edit a box, I don’t see nothing in the visual screen. I only see the code in the text screen. (error :”Cannot read property ‘canvas’ of undefined” ) wordpress 4.3.2 and theme version 2.3
As the problem isn’t a typical one, we’d kindly ask you to submit us a personal support request for deeper investigation. Please make sure to add WordPress and FTP credentials to the ticket.
Since Wordpress 4.5 there are a lot of bugs and the support team isn’t really interested to solve them. I’ve been waiting for 2 months now for the link-bug and still not solved with the new update!
As our support agent Max mentioned earlier, fix for the links will be available in the next updates, we’re still working on it at the moment. Appreciate your understanding.
Please specify any other issues left in a previously submitted request. Thank you!
WordPress 4.6 – Error in Visual Page Builder … 19.04.2014 v. 2.3: Update
Update for WP 3.9 ….. not recommend!
Please specify the problems you’re currently experiencing in a request here so that we could help you. As we can’t see any problem with the Content Composer on our end, there’s a need to investigate your case.
Where do you edit the Get a quote button in the nav bar?
Could you please specify what is meant under “Get a quote button”? As to elements like search and social icons – they can be enabled/disabled in Theme Settings – Appearance – Header.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
Hi, does this theme supports WooCommerce Paypal express checkout plugin???
We don’t guarantee WooCommerce Paypal Express Checkout plugin compatibility with the theme, as we haven’t implemented tests to check it.
Hi, May i know which of your team have integrated paypal express checkout integrated? besides The Mall theme. Thank you
The way PayPal works with WooCommerce for the Shopping Mall theme is a common one for other themes. Just please note, that we haven’t integrated any special PayPal Express Checkout plugins.
Hi, the main top menu no longer works in the new version of Chrome because the text is on the same line as the numbers. Firefox still works. The sub-menu disappears before anything can be clicked. Are there fixes that force the text onto the next line?
You can see it in the demo on Chrome. http://themes.cmsmasters.net/?theme=industrial
Hello, thanks for contacting and for pointing that out for us!
Please send us a message here and our support team will provide you with a fix for the issue.
I receive the following message when editing the theme settings: ERROR: options page not found.
Can you advise of a solution?
We received your request, its number is #26435, our support agent Alex has already responded to it, please check your inbox and Spam folder.
Kindly let us know if the reply is received. Thank you!
Hi, I have a problem with the theme main menu. I bought the theme 2 years ago and I never needed any support help. All worked fine, but with the last update main menu stopped working for me. When you hover over the menu, list items appear as they should. But when you try to click on any of the items they all disappear. Your support told me to instal the latest versiom which I did but it changed nothing.
Hi Marin, thanks for contacting!
Thank you for the ticket submission (its number is #26752), our support agent Alex has responded to it, so please check your inbox and Spam folder.
The matter is that there was a need to activate the latest theme version, now the menu works correctly, please check it.
Kindly let us know if you have any questions or any assistance is required. Thank you!
Hi, we need knowledge components. For example look : http://demo.herothemes.com/knowhow/
Don’t want use BBpress because its very slow and comlex.
Category list components (show in how much item)
Category list options
Like or Dislike in Singlepost
Hello, thanks for contacting!
Our theme comes with a detailed How-To available in the DOCS folder of the general theme archive (it’s the index.html file which should be opened with your browser).
Besides I recommend you to look through
on-line documentation also.
It is a general documentation for several themes so at the end of some articles you can find a note that tells you about specificity of this or that function concerning your theme in a case it differs from the other.
*Please note, that according to new Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Theme Update needed: Integrated Revolution Slider
When are you guys going to provide an update of the theme in this regard? Thanks.
Sure, please send us a message here to receive the latest theme version.
There is a bug in the latest version, I cannot add elements using visual composer it just displays a yellow box?
Could you please specify what theme version you are currently using? Besides we’d really appreciate if you submitted us a ticket
here so that we could take a look at the issue from your end.
Version 2.3. After updating to 2.3 the google maps widgets had stopped working and was throwing an error “Cant find variable: google” which I assume relates to google.maps.MapTypeId.ROADMAP.
I removed the map element in visual composer and now I’m unable to add the element back in.
Thanks for the reply!
The latest theme version 2.3.7 (which can be sent to you, if you submit us a message
here), should resolve the issue you have. So please contact our support team to eliminate the problem.
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