50 comments found.
Good day Slider not displaying on website I am using Slider Revolution
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi there
We are getting a critical error on our site which is on the Industro theme https://www.climatron.co.za/ Even clicking the “live preview” button of the them from Envato gives an error : http://preview.themeforest.net/item/industro-industry-factory-wordpress-theme/full_screen_preview/22998313?_ga=2.186555369.1914731339.1676037533-141927617.1644587834Is there anything we can do to fix this?
Thank you in advance!
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
Sorry, please send screenshots of the errors for us to check. You can use this screenshot app: https://app.prntscr.com/en/index.html and https://prnt.sc/
Thank you!
I cannot access the customize page. The page does not appear to be loading. How can I fix this?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Buen día, el social share no funciona en las entradas de la página ¿Cómo soluciono esto?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello. How can I update WPBakery Page Builder. I have version 6.1 Thanks
inet global inet@inetglobal.esHi,
You can automatically update the plugin via the plugin page: https://www.youtube.com/watch?v=HDsm2boTVEM&list=PLPnWMbqu_X3vBH1-d8Lh7dtek0oNvYWQV&index=3
Thank you!
Hello, I have a problem with my web. I download the theme from my subscription of Elements Envato, so I didn’t have the purchase code.
When I click to any category or tag I have a Fail. Nothing appears.
I am getting bug issues with the Blog page and the Portfolios section regarding the categories and tags not displaying and/or returning bad link bug information when click on. What support is available to help correct this?Thank you
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Does this theme support RTL ?
Hi, this theme doesn’t support RTL now.
Thanks for interested in our theme.
Good Afternoon Sir,
I contact you today with regards to an issue I am having with your Industro theme, I used to build a site for my client a couple of years ago.
Until yesterday theme was working perfectly well, allowing us to use the theme options, but now, unfortunately, a day later, all the theme options seem to have collapsed and all running as one page, not allowing us to individually select each option through the dropdown.
This has also affected the theme options for the internal pages, to select background headers for each page as the option does not work here either.
My client requires a change of images on each page and has pages on the website without header images.
Could you please provide us with a suitable solution for this technical issue?
Thanking you in advance.
Kindest Regards.
Michelle Rose
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, im using this theme., I downloaded it from Envato Elements so I have a license but it doesn’t work on your support system, so please answer here, the first content with the 3 squares falls behind the slider ( Home1 ). Not like on the site that the site goes behind the squares. Do you know how to fix this?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
What part of “I downloaded it from Envato Elements so I have a license but it doesn’t work on your support system” you guys didn’t read? _ Your support system doesn’t work with the envato license registration!That’s why I’m writing to you here
Hi,
Sorry, we don’t get technical support for downloads from Envato Elements. Please read more Envato Elements support policy: https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
Thank you!
hello, I would like to know if the theme and plugins are up to date as of February 2021. Thank you very much!
Hi,
Please don’t worry, our theme works fine with all the plugin’s latest version and WordPress latest version.
Thank you for your interest in our theme.
I am currently using the Industry and Factory Wordpress Theme for a client website and I am getting bug issues with the Blog page and the Portfolios section regarding the categories and tags not displaying and/or returning bad link bug information when click on. What support is available to help correct this?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
How can we change the sticky menu background colour. Currently set to white. Kindly advise
Sticky Header background colour when scrolling. Thank you.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
When I switch off the preloader, the main menu gets all messed up. I tried to submit a ticket but it says there is an error even though i have more than a month left on my support package. Please can you help?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi there is a new issue for me with this website and theme.
The portfolio filter is overlapping on mobile. Could you take a look please.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
This theme can support multi-language wpml?
And adding menu tab language selector?
Hi,
This theme is compatible with WPML now. And you can create menu switch language at the header.
Thanks for interested in our theme.
Hi, How do I change the name of the Post Type of Portfolio?
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, im using this theme. But the first content with the 3 squares falls behind the slider. Not like on the site that the site goes behind the squares. Do you know how to fix this?
Hi,
We’ll provide support for you.
Please submit a ticket to get support from us: http://oceanthemes.ticksy.com/
Thank you
Hi. I have installed the theme but when I try to install the wp bakery visual composer plugin I get the error message “Destination folder already exists”.
I checked in my file manager and there is no plugin folder with this name.
Could you help me with this please?
Hi,
We’ll provide support for you.
Please submit a ticket to get support from us: http://oceanthemes.ticksy.com/
Thank you
Hello, i like your theme and i got to use it through elements subscription but would like to pay for it to get support and updates. My only issue right now is with the projects layout, there’s no layout for filtered projects. For example, if i want to put a link to construction alone, i would like it to appear how it appears here http://preview.themeforest.net/item/industro-industry-factory-wordpress-theme/full_screen_preview/22998313?_ga=2.127196813.1690041049.1590740896-1654806085.1561130216 but instead it shows up like a blog post which i do not want. Is it something that can be fixed so i can pay for the theme?
Hi,
Sorry, we not provide technical support for items download from Elements.
If you buy items from themeforest and we’ll support for you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hi, we have html version but can’t upload to Themeforest.
If you buy this theme, we can send you it.
should I buy a wordpress version, will I get another offer for the html version?
ok, i’ve bought a WP version, plese send me a html one,thanks!
Hi, Please contact with us to get html files: contact@oceanthemes.net , Thanks
done
I have reply your email, Thanks
i cannot make ticket on https://oceanthemes.ticksy.com/ because it required purchaced code which i don’t have because i purchased it from envato element. can you give me solution?
What’s not included with your items download from Envato Elements
Technical support
Items on Elements are not supported by the author or by Envato so you will be unable to get assistance with technical questions, installation, third-party assets or direct guidance from the author.
Notifications
While you will have access to the most up-to-date version of the item at all times, you won’t be notified by email when an update is available to you. We recommend that you periodically check the item page to see if an update has been released by the author.
Read more: https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
Thank you
