This author's response time can be up to 2 business days.
Please update the theme, this will encourage new sales
This theme does not seem to be supported any more as I’ve had no response to many inquiries, even after paying to renew support. The money was accepted and I was ignored. The customizer no longer works so the theme cannot be updated, and there is no update available from the author. Don’t waste your money.
Hello checking if this theme has psd files you can share after purchase?
have too much woocommerce files deprecated outdate … listing some only: saturnthemes-industry/woocommerce/archive-product.php version 2.0.0 is outdated. The core version is 3.4.0,
saturnthemes-industry/woocommerce/cart/mini-cart.php version 2.5.0 is outdated. The core version is 3.5.0,
saturnthemes-industry/woocommerce/checkout/form-billing.php version 2.1.2 is outdated. The core version is 3.0.9,
total of files outdate: 27 i just bought and now need to paid freelancer to fix it … cmon themeforest ..
Hello, I really like the theme and would like to ask a question before deciding to buy it. Can it generate a mega menu or is it compatible with plugins that allow generating a mega menu? Plugins like Max Mega Menu or Quad Menu.
I also wanted to know if it is possible to use the Shop as a catalog, without showing prices or shopping cart. And if you can attach a PDF to each product.
It would be nice if you upgraded the theme, I would pay for this update. Woocommerce templates are out of date, structured data is missing anywhere, support for Gutenberg…
I purchased this template APR 2017 the language translator tells me that the file in question is called webfonts.php and is here:
How can I solve the problem?
Please, I have a serious problem in the theme menu.
When I put subcategories the menu appears unconfigured. I know my support time has passed, but I need an urgent answer on this!
At as with a hint how this can be resolved.
Hi, I’m so sorry for reply late. If you have a question, please submit a ticket on https://saturnthemeshelp.freshdesk.com/support/tickets/new
The Customize options are dissapeared and so is the support it seems. I can’t change the top-bar info anymore. Anyone who can help me out?
I have one question. Is there option in theme to menu be sticky? I want, when I scroll down on page that menu be visible.
Yes, of course. You can see the demo: https://industry.saturnthemes.dev/?header_sticky_enable=1
I have purchased this theme and followed the steps to install the theme and demo data. But the top menu on front page is not working properly. The menu alignment is completely disturbed.
when we download the theme and unzip the theme we are getting some path errors. can you send us the correct theme zip file so we can upload on our wesbite
I’m sorry for the late reply. Please take a picture of the error and email us at firstname.lastname@example.org
Does the Developer still provide support for this? I have tried various streams to get in contact with the developer with no response. I have already paid for the extended support and still have 4 months left on the support!
Hi pjperry0883, I’m sorry for the late reply. Please email us via email@example.com
Hi, I have sent the email. Look forward to hearing from you. Thanks
I can’t understand the pricing, Is $29 dollars are paid every year? anyone can help please.
You only pay $29 and free lifetime updates!
Hi, i wrote to support by themeforest tab and also to firstname.lastname@example.org two times a week ago, i didn’t get answers.
In debug.log it also appears this line multiple times:
The WC_Cart::get_item_data function is deprecated since version 3.3. Replace with wc_get_formatted_cart_item_data.
It seems that some WooCommerce files are outdated:
saturnthemes-industry/woocommerce/global\quantity-input.php version 3.6.0 actual 4.0.0,
saturnthemes-industry/woocommerce/single-product\related.php version 3.0.0 actual 3.9.0,
saturnthemes-industry/woocommerce/single-product\tabs\tabs.php version 2.4.0 actual 3.8.0
How can i fix?
I also installed YITH WooCommerce Catalog Mode to use your product section like a catalogue, is it the best way or you have an option in your theme?
Hi, no answer after 15 days, very good support…
This theme needs to be optimized more for mobile… A lot of the elements are off when on mobile responsive. Please double check the media classes and elements.
Thank you for your interest and feedback.
Hi, I have been asking for support for over 2 months but no one has replied to me, neither by email, nor through their support site, nor here in the comments
What did I pay for?
I’m so sorry for reply late. Due to the covid-19 epidemic, our support staff has not been able to work currently. There are currently too many tickets, you can send your request to us via email email@example.com
I will prioritize ticket processing for you today.
Hi, thanks for the answer (i suggest you enable email autoresponder with a message to inform your customers when they wrote you).
I have now written you a message at the address firstname.lastname@example.org
Hi, I purchased the theme but the customisation screen is only showing widgets?? How can I edit things such as the header easily?
No support at all. If anyone reads this then DO NOT BUY ANY OF THEIR PRODUCTS! stick with a company that wants to help with their broken rubbish. This should not be for sale!
I am updating the theme and is under review by Envato. Please update after receiving Envato’s email notification.
Sorry for the wait.
17 days since last response to support ticket – original support ticket was 1 month ago and header/logo errors on desktop version since last WP update still not fixed. save your money
Hi team, I have sent you 3 emails from email@example.com. Please check them and reply me soon. Thank you.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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