Web Themes & Templates

Support for Industry - Factory, Construction WordPress Theme

saturnthemes

saturnthemes supports this item

Supported

This author's response time can be up to 2 business days.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

SaturnThemes Support

Step by step list to get official support

USEFUL LINKS:

1. Things you should do first:

  1. Make sure you have everything up to date (Theme, Plugins, Translations files)
  2. Remember to reset ALL cache etc after a plugin or theme update.
  3. Disable all plugins except WooCommerce and recheck if the issue persists
  4. Check the browser dev console on errors (F12, on most if not all browsers)
  5. Double check your own Custom CSS, Custom JS, or Custom Snippets in function.php is causing it

2. Official Support:

Click the “Contact author” button below to contact official support. You will get an automatic reply with a ticket ID of your support request. Make sure to include as much detail about the issue/question as possible, even if necessary, the steps to reproduce it. Also, include a link to your site if possible.

Contact the author

This author provides limited support for this item through email contact form.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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