no support replies in over 2 weeks. It was a great theme originally - such a shame that support is terrible.
48 Reviews
I contacted the support. he told me "I will resolve the problem and release patch version on tomorrow"
but after 2 days, not any answer me.
I contacted the support team several times and they never replied
Great documentation. Easy to work with. Website looks great.
No support - any answers in 2+ weeks
One of many. Thank you
Poor theme. It take too long to configure and the code itself is poorly written. No updates since we bought the theme means that the developers are not fixing any issue!
Great looking theme and great support
Amazing customer service and great theme!
Hard to customize. Buggy. Resize your browser and see how badly it responds to the various screen sizes in between the well defined breakpoints. I will never use this theme again.
Author response
Hi @singlespeed,
Sorry for troubles you met! We have tested the theme on many devices like iPhone, iPad, Android devices, ... it looks very well. Could you please take some screenshots and send them to our support email saturnthemes@gmail.com, so our technical support staffs can take a look at your problem closer?
Best Regards,
SaturnThemes.
The customer support is excellent. Theme is great and very customizable
by akim_ 4 years ago
Well documented theme, with a responsive customer support
Absolutely awesome customer support. It was a pleasure to solve this bug, even if it took a little more patience than usual due to holidays. Highly recommended.
This theme is very beautiful, clean, and easy to use. Support has been great! Extremely fast response time and correct answers the first time. Thank you guys! I will check out your other products for sure!
