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Is it safe to update to elementor’s most recent version in the latest update of the theme?
Thank you for contacting us!
To avoid any issues please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal. In case you come across any difficulties, Our Tech support team will gladly offer you a quick fix.
Hi, 2 presale question:
• Is your theme (and also precomposed pages) made with elementor?
• Header and footer builder are customizable with elementor?
Thank you for your interest in our theme!
Absolutely! The theme and all the content, including headers and footers, are built with a user-friendly Elementor builder.
Please check these articles for detailed information regarding layouts customization – https://themerex.net/wp/customize-layouts-elementor/ and http://inestio.axiomthemes.com/doc/#layouts_creating
Theme style not working right nothing from what i set is working, home slider is ugly not even works on mobile devices
Thanks for reaching out to us!
Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you as soon as possible.
Please respond quickly
Your support ticket has been updated. Please check it.
Hi I want to purchase Inestio Theme, Please let me know that the banner slider supports playing of the video in the background ? or the banner slider just supports the static images in the Banner sliders along with the text content?
If the banner supports playing the video file in the background then I will go for the purchase otherwise Inestio is useless to me.
Kindly give confirmation.
We appreciate your interest in Inestio!
Absolutely! You can easily add background video instead of the static images using Slider Revolution included in the package and bundled with the theme. There is no need to buy the plugin separately.
Thanks a lot for the confirmation
I have purchased and installed the theme in a domain and I changed the hosting. I am not able to activate the theme with purchase code
Kindly deactivate it from your side so that I can activate the purchase code in the new installation
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab – http://inestio.axiomthemes.com/doc/#domain_disconnection
Hi there, my support has expired but I was hoping you could help me. I just recently updated your Theme and now your ThemeREX Addons plugins is conflicting with Elementor and Elementor refuses to load. Can you advise?
Could you please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body? It does not require support renewal. Our team will check it and provide further assistance.
Will do, thank you!
I have donwloaded your theme from Envato Elements, it is good idea to have Rev Sliders in your automatic demo import and there is no need to guess they are in manual import demo!
Thank you so much for your feedback! We are so happy you enjoy the theme!
You guys should release an updated version anyways, it will help with sales. People don’t want to buy something that hasn’t been updated for over a year.
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Thus, there is no need for frequent updates. Please review this guide: http://inestio.axiomthemes.com/doc/#installation_theme_update
A new theme version is currently being created, it will be released in a while.
Hi, Pre-sales question: Is this WooCommerce compatible (selling downloadable docs, mostly). Also, are you doing an update for latest wordpress version? Thanks.
Thank you for your interest in our template!
The theme supports Woocommerce that allows you to set up your products as downloadable, so visitors will be able to download items after purchase.
We have updated WordPress to 5.7 and found no visible issues. Just ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://inestio.axiomthemes.com/doc/#installation_theme_update
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
site is down..blank page. looks like could be an issue with needing a theme update.
rev slider conflict
Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://inestio.axiomthemes.com/doc/#installation_theme_update
If the issue persists, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
This theme is not compatible with POLYLANG, but in ANYPLACE you mentioned that’s incompatible. NOW I HAVE A TERRIBLE PROBLEM.
My SITE IS DOWN NOW
We cannot guarantee the theme full compatibility with Polylang since it is a third-party plugin and recommend using WPML with the template for multilanguage support.
Could you please provide the requested details in the support ticket at https://support.themerex.net/ticket/31586 ? It has been updated with Our Support Operator.
I have purchased and installed the theme in a domain and I changed the hosting after the bandwidth quota exceeded. I am not able to deactivate the purchase code from the previous installation as the bandwidth is exceeded. Kindly deactivate it from your side so that I can activate the purchase code in the new installation.
I have already submitted a support ticket related to it. Kindly help me solve the issue.
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab.
Thank you for the support. That was quick.
We are happy to help! Have a nice day!
Hi, I downloaded your Inestio Wordpress website from Envato Elements. But it didn’t come with a purchase code. As I am in need of assistance. On my blog post on mobile it shows the following under the Connect Today button: Categories, Recent Comments, Tags, Contact us and Calendar. It is only showing up on mobile devices and not on desktop. I would like to remove this from the mobile blog page. How do I do this? Thank you in advance. Here is the web page:http://tsanewdemo.plentyofgreens.com/services/branding/
If you look at the page on a mobile device you will see the difference. I would like to not have Categories, Recent Comments, Tags, Contact us and Calendar on the mobile blog post.
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to receive support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
have a way to contact the support team by chat ?
Have a tickets, but still confuse – better to speak with a chat
Thank you for getting in touch with us!
Unfortunately, our support assistance is provided via support tickets only.
Please rest assured that we will do our best to make you entirely satisfied with our service.
Could you please provide the requested website details at https://support.themerex.net/ticket/19747/ and get qualified help?
Hi. In mobile mode, when scrolling down, if I go to click on the sticky header menu, i lose my place on the page. If I scroll down the page and then I click on the hamburger menu in mobile, it shoots my position back to the top of the page. Is there anyway to fix this? Thanmks
We have passed it to our developer team for consideration. We appreciate your feedback!
Our Tech support team is ready to offer you the solution how to disable scroll to top after you close the mobile menu. Please submit a support ticket at https://themerex.net/support/
Thank you for creating a great theme! We have some issues with updating the following items:
1. Header-Home-1 layout: Changing background color doesn’t ‘stick’ and won’t show on the front-end. Home page still shows default black background.
2. Home page – Slider Revolution – When we update text position and save the slider the Home page still shows the old text position.
Can you please advise on the above?
I’ve left you a message on your support forum at https://support.themerex.net/ticket/18513/ with staging site credentials, but haven’t heard back yet.
Looking forward to getting these sorted. Thank you!
Your ticket has been updated. Please check the reply.
Thank you for your reply, Christine. Unfortunately, the response wasn’t helpful. I’ve installed theme on a clean WordPress install with demo content, downgraded Elementor to v. 2.9.9. as advised by you, no other plugins other than yours were installed. We still are not able to keep the header and Revolution Slider changes and display them on the front end.
We deeply apologize for the delay. We do not work on weekends.
Please note that the issue is not replicated on our side. Our Support Operator has sent the additional information in the ticket. Please provide the requested website details at https://support.themerex.net/ticket/18513
Hi what does it mean when your theme says it’s not gutenberg optimized? Will blog posts be added in classic editor or how does that look? Also, is it possible to float the header right with no social icons on a white background?
You will be able to create new posts and pages with Gutenberg without a problem.
Regarding the header, it is possible to remove socials and float the menu right. It can be easily done editing the header layout with Elementor Page Builder.
hello, can you inform me if it is possible to change the names on the Main Bar – so lets say to change “About Us” to capital ABOUT US – or Service to DATA REQUEST – ? and also can we delete the Team on the Main Menu
Absolutely! You can modify the main menu in the admin panel: Appearance -> Customize -> Menus -> Main Menu. Please review the screenshot: http://prntscr.com/tyy1ir
I was installed inestio theme in micdubai.com, after installed i hit slider revolution display issue on all pages. I decided to reset and refresh the wordpress, after reinstall the theme i would like to activated the code, but system not allow, it said not activate, i need your help to fix this activate issue because i’m unable to disconnect in micdubai.com and reactivate in micdubai.com, need your help quickly to fix . Appreciate your help & assist.
Dear Support, i have drop few ticket messages to you in support system, could you check & reply as soon as possible.
The theme license code should be disconnected on the domain before re-installing WordPress. Please check the support ticket reply.
bought this on elements and the demo and plugin settings urls are invalid please could you post the working import data
Please take our apologies for inconvenience, there were some temporary server issues. The problems are solved, you may import demo data now.
Thanks its working perfectly well now
Great! You’re welcome
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