27 comments found.
Hi, I downloaded your Inestio Wordpress website from Envato Elements. But it didn’t come with a purchase code. As I am in need of assistance. On my blog post on mobile it shows the following under the Connect Today button: Categories, Recent Comments, Tags, Contact us and Calendar. It is only showing up on mobile devices and not on desktop. I would like to remove this from the mobile blog page. How do I do this? Thank you in advance. Here is the web page:http://tsanewdemo.plentyofgreens.com/services/branding/
If you look at the page on a mobile device you will see the difference. I would like to not have Categories, Recent Comments, Tags, Contact us and Calendar on the mobile blog post.
Hello,
Thank you for contacting us!
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to receive support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Hi,
I have purchased and installed the theme in a domain and I changed the hosting after the bandwidth quota exceeded. I am not able to deactivate the purchase code from the previous installation as the bandwidth is exceeded. Kindly deactivate it from your side so that I can activate the purchase code in the new installation.
I have already submitted a support ticket related to it. Kindly help me solve the issue.
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab.
Regards.
Thank you for the support. That was quick.
This theme is not compatible with POLYLANG, but in ANYPLACE you mentioned that’s incompatible. NOW I HAVE A TERRIBLE PROBLEM.
My SITE IS DOWN NOW
Hello,
Thank you for contacting us!
We cannot guarantee the theme full compatibility with Polylang since it is a third-party plugin and recommend using WPML with the template for multilanguage support.
Could you please provide the requested details in the support ticket at https://support.themerex.net/ticket/31586 ? It has been updated with Our Support Operator.
Thank you!
site is down..blank page. looks like could be an issue with needing a theme update.
rev slider conflict
Hello,
Thank you for contacting us!
Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://inestio.axiomthemes.com/doc/#installation_theme_update
If the issue persists, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, Pre-sales question: Is this WooCommerce compatible (selling downloadable docs, mostly). Also, are you doing an update for latest wordpress version? Thanks.
We have updated WordPress to 5.7 and found no visible issues. Just ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://inestio.axiomthemes.com/doc/#installation_theme_update In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
You guys should release an updated version anyways, it will help with sales. People don’t want to buy something that hasn’t been updated for over a year.
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Thus, there is no need for frequent updates. Please review this guide: http://inestio.axiomthemes.com/doc/#installation_theme_update
A new theme version is currently being created, it will be released in a while.
Regards.
I have donwloaded your theme from Envato Elements, it is good idea to have Rev Sliders in your automatic demo import and there is no need to guess they are in manual import demo!
