46 comments found.
Hello the template’s demo has serious issues. And the ticket system is not working.
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
Why are there only 10 pcs Construction Portfolio? how will it number 20 pieces?
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
Buyer BEWARE.
The demo content import does not work nor are the manual import files provided with the theme zip. I contacted the author who over 24 hours later sent a dropbox link to the demo import files. These DID NOT work either. I told the author I was already late on the project because of his theme errors and he did not respond for almost two days. He only responded when I requested a refund through Theme Forest. At this point I had already been forced to buy a new theme to continue my work. He has REFUSED to refund the theme cost.
Hello, I have this template at https://japavsetin.cz/ and I need to complete the translation of the presentation into English. But I can’t find an item in the admin where I can edit the language version. Can you advise please?
did you open a ticket?
I really liked one of the template page of this theme but I have been reading the comments and it seems people are not very happy with it and the service. What a shame because I was going to buy it.
Hi, We have updated our theme. You can check video documentation. Thanks
Hello Everyone.
I’ve juts bought the Infinity Theme on Envato, but I’m having lots of troubles with it.
First, I can’t open a Ticket on the Support Page at https://themexriver.ticksy.com. As I can see in lots of comments, the purchase code is not accepted.
Second, When I try to install the theme on my Wordpress, my URL and my Word Press – Admin stops working – This message appears: Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM, expecting T_VARIABLE in /home/storage/3/e8/ac/lavanderiaboutiq1/public_html/wp-content/themes/infinity/core/libs/custom-styles.php on line 30
Can you help me?
Best regards,
Hello bro, we are very sorry to know that you cannot be connected with ticksy. But our other clients can open ticket there. But we are not understanding what was going on we have already checked but we didn’t get any problem to open ticket. It may be the servers problem. Please open this link to make a ticket http://themexriver.ticksy.com/.
presales question, is the theme compatible with wp version 4.9.10 or higher?
Yes.
Hi, pre purchase question.
Can elements / sections of one demo be used in other when doing the site. I am looking to incorporate certain sections from other demos when doing site on one demo.
Please confirm. TIA,
This is what what you buy and what get.
I would like to receive a refund for this scam!
Ticket #1969457 not answered.
Hi, Please give ticket link. we are facing our ticket system product categories not showing that’s why we can.t check ticket. already we have informed ticksy.com support system. Thanks
Tengo un problema, espero me puedan ayudar
https://lh3.googleusercontent.com/-NKM1P817sOc/XGtJ8dWHFuI/AAAAAAAAABQ/drRynxM4JAYxziqV0BCRNmk9fAOSmDKpwCL0BGAYYCw/h850/Screenshot_3.jpg https://lh3.googleusercontent.com/-OsmGjsJRh2w/XGtJ81uIErI/AAAAAAAAABU/NbCLjUowreYqIZpMAZ8eqc-g2Ct7ewxpwCL0BGAYYCw/h545/2019-02-18.jpgHi, Did you open a ticket?
Buena tarde, Sobre el portfolio si agreg0 30 imágenes pero en la página solo se apreciando 10, como puedo hacer para ver todos??
Estoy abriendo un ticket
https://lh3.googleusercontent.com/-LaxcZVLv1Dc/XHg55MAOpjI/AAAAAAAAADA/WnZNI6kqJ8QKvOMsK-Hlzbx3Px6m-saYgCLcBGAs/s0/mas-items.jpgPlease write in English. Thanks
Is this theme compatible with WordPress 5?
Sorry dear not:(
Will it be compatible with WP 5 in the future?
Hello, I bought thos template https://themeforest.net/item/infinity-multipurpose-business-wordpress-landing-page/20106692 and i have problem with demo import. I did everything according to the instructions, but it does not work. You can see it here https://magnetico.website/ can you get me advice please? Thanks, Michal.
Hi, would you be so kind to contact our support team at http://themexriver.ticksy.com and they will assist you.
Hello I choosen https://themeforest.net/category/wordpress/corporate but I have some question. Can I change template color (button color, header etc…)? Thanks for information. Michal.
No. Thanks
Problems with support
I’ll try to contact with you trough support system. It’s impossible. “invalid purchase code” (the warning says it ’s a code of another item). Please, contact me ASAP
Hi, Can you give me a screenshot for which theme you want to try open a ticket?
I tried to open a ticket for One Page WordPress (I cannot attach any screenshot here). In your support page it is impossible to add my purchase code: an advertising says it is wrong code
send a mail here angon1436@gmail.com it is my support person mail. and give him which theme you have purchased and tell ur problem details. Thanks
Even without an answer, I demand a refund ASAP!
Hello, Did you open a ticket?
We replied ur mail. We wanted wp-admin. Pls check ur mail.
I send my credentilas on January 24!!! Please, CHECK your email
Your management is a shame. Besides not following up, you’re trying to lie to me … I hope that Themeforest intervenes
Hi, is it ur mail michal.hyzak@gmail.com bro?
13 days ago you said me you email was: angon1436@gmail.com
Please check screenshot we replied http://prntscr.com/mgf2k6
The screenshot you attached it’s not mine!! It’s another user!!!
Please send refund request.
I asked it several days ago!
Dear, please pardon me for my fault. My sister is died so I couldn’t active n could not follow mail carefully, so if you want to refund now then send me request and if u consider me then I am agree to give you support now. It’s your kind consideration. So sorry bro
Hi! No response of any question and any ticket submitted
What’s the problerm
Thanks
Hello Dear, Our support developer very ill pls give us some days.
Hi! Ok sorry, hope all is well, and speedy recovery
hello , my client send me this theme to edit , but i have problem, he want to use non profit demo, when i tried to edit header its not changing , and widgets are not importing to the website, its rotating only, can you guys give guide for this, ? thanks
Hi!
themexriver no support, no response of any questions, Can I find any request
Thank you
hi, did you open a ticket?
Hello!
Please any request for my question. I want to put button switch multi Language in the header (corporate and business) like the demo
Thank you
Hi!
themexriver no support, no response of any questions, Can I find any request
Thank you
Hi! Please how to put the switcher button of language in the header like in the demo
Thank you
Hi! Please how to know the flaticon tools,i want to change icones and i don’t know where can i find button icon class name
Thank you
Hi, would you be so kind to contact our support team at http://themexriver.ticksy.com and they will assist you.