736 comments found.
There is no Page Builder / Visual Composer feature for this theme? Can you show me a screenshot of what laying out a page from the demo site looks like from the dashboard?
Hi,
Thanks for being interested in our theme.
Visual Composer plugin is bundled with the theme. Here is a screenshot from one of demo pages. http://screencast.com/t/Pl30blo7NCmG
Qode
I have purchased and installed the theme and Visual Composer does not seem to be available. Am I missing something?
Hi again,
Sorry for the miss. You have purchased Infographer theme. This is one of our first themes and it does not have Visual Composer bundled with it, as you can see on items page on Theme Forest https://themeforest.net/item/infographer-multipurpose-infographic-theme/5027304
Maybe you should consider choosing different one.
Qode
I did read over the item information page, which is why I asked the question above before purchasing. I would like to request a refund. The theme is not as described in your response and screenshot.
This project requires building out and organizing a significant number of pages. Along with a pagebuider/visualcomposer functionality, the Section Menu is an important feature. I do see that your Strata theme also has this feature and will consider it as an alternative. If any of your other themes also include that feature please let me know.
Hi again,
Yes, we are sorry for the miss, but you already purchased theme before asking for Visual Composer. Please purchase another theme which contain Visual Composer and then request a refund her for Infographer theme. There is a new tool for refund, and instructions can be found here https://forums.envato.com/t/changes-to-the-refund-dispute-and-ratings-system-on-themeforest-and-codecanyon/45098
Qode
I’m sorry but that is inaccurate; I asked the question 19 days ago (September 7th), your reply with the screenshot was 18 days ago (September 8th). I purchased the theme 4 days ago (September 22nd). I would just like a refund for this purchase. I have purchased a theme from you before and will consider you again in the future.
Hi,
You have to request a refund as explained in supplied linkhttps://forums.envato.com/t/changes-to-the-refund-dispute-and-ratings-system-on-themeforest-and-codecanyon/45098
Thanks,
Qode
HI I am not getting any response on my tickets, as its on priority basis, I am not even able to fine the visual composer and also not even able to update the logo and other images,
Hello,
It seems that the ticksy system we’re using is having some issues at the moment, we have reported them. We hope it will be all fine really soon, and we hope that we will be able to reply to your tickets.
We apologize for this inconvenience.
Qode
Hello,
I am interested in creating a site like http://vizualize.me where people can create a visual resume. Would I be able to do this with this theme? Also, would I need other plugins to make this happen?
Thanks,
James
Hi James,
Referred site is entirely custom made solution, and it is not built on WordPress platform. Unfortunately this cannot be achieved with the Bridge theme out of the box, and maybe you should only be able to achieve this with some plugin.
Qode
We are planning to buy a regular license but we have some questions about charts. We have noticed that the numbers are rounded… is it possible to configure Infographer in a way to show decimal numbers in the charts? Thanks, Giuseppe
Hello,
And thanks for considering our theme. Such an option does not exist by default, but script can be changed slightly so ti can accept decimal values. If you decide to use our theme our support can assist you with this. You can reach them by submitting at ticket at https://qode.ticksy.com/
Qode
the latest update has caused a challenge for me….I keet getting kicked out of wordpress even with only 3 plugins on and things like the Code Admin panel do not work as well as buttons like back button and internal links. Even google analytics code conflicted. Shouldn’t this work with iframe code? Thank you and HNY.
Hello,
Please submit a private ticket at https://qode.ticksy.com and provide WordPress and FTP admin credentials so we can investigate this on your end.
Qode
hi…thanks for answering…your ticksy.com account is not working for me to submit a private ticket even after logging into my Envato account….please email me with an email address and I will give you the site name and credentials…using safari on a macbook…
Hi again,
Please check if maybe your support period has expired, and if it is you can extend support, by login in to your profile here on Theme Forest, and go to theme page, and just follow the instructions from the screenshots
http://screencast.com/t/ZSyjxQsQA http://screencast.com/t/nLcXXNoRQode
my support has expired but i’m not going to buy a new support to find out why your theme is breaking on me…not fair when I couldn’t use it from before….you may think $20 is not a lot of money, well it is if you add up times like UPS overcharging and the time it takes to deal with these are not worth it…with 3 or 4 plugins or without them, your theme is not working for me…your update caused some issues….you have a nice theme and would love to get it to work but not paying for support at this stage….your code seems a bit deprecated like with Rev slider….etc.
Hi again,
Theme is working fine for other users, and issue which you are having looks like that there is issue with low PHP directives on your host, and latest update only bring latest version of revolution slider and nothing else. Although theme itself requires PHP version 5.3.x note that WordPress now requires PHP 5.7 https://wordpress.org/about/requirements/ and demanding plugins like Rev Slider may also require greater PHP version, so first you may try to ask your host to increase PHP version, and to maybe boost PHP directives a bit, like this:
max_execution_time = 180;
memory_limit = 128M;
upload_max_filesize = 64M;
post_max_size = 256M;
and after that test this again.
Qode
will pass to host thanks
You’re welcome.
hosting company basically told me they want to charge me double to do this even though i have supposedly business hosting for WP….what is the most affordable and best value for a host you can recommend that handles this…? My hosting co is misleading me and not willing to go to 5.7 other many are going to 7.0 for php
Hi,
We can only recommend hosting companies which are recommended by Envato https://themeforest.net/get_hosting . But please also make sure to ask pre purchase questions about the features which they offer for different packages.
Qode
if you reinstall the theme and the child theme, how do you get rid of any demo content while making sure that i preserve my own content? WILL A THEME REINSTALL WIPE OUT MY THEME CONTENT IN VISUAL COMPOSER? THANKS.
Hi there,
Theme re-installation will not wipe anything because content is stored within WordPress database so it will remain. Of course, it is always advisable to preform full site backup just in case.
Qode
thanks….how can you put in a number like 6,000,000,000 with commas?
thanks….how can you put in a number like 6,000,000,000 with commas?
Hi again,
You can add it inside a text block, or you are referring to some specific element?
Qode
I have just purchased the theme a while before and have installed it, however, it is not installing the revolution slider plugin. Following is the error. An error occurred while installing Revolution Slider Plugin: Download failed. A valid URL was not provided..
It is on a localhost as of now.
Could you please help.
Hello,
Make sure that parent theme is active and then run installation of required plugins, because installation files are located inside parent theme. If you continue to have problems, please submit a private ticket at https://qode.ticksy.com and provide WordPress and FTP admin credentials.
Qode
Can I have infographics (such as horizontal and vertical bars) appear before the “read more” link on a blog posts page? I can only get text to show up, not the infographics even though the “read more” code is placed after the infographic code. Thanks!
Hello,
Portfolio / Blog excerpt cannot render shortcodes, and this is according to WordPress codex and also coding standards here on Theme Forest. This is security feature, and it is not advised to change this.
Qode
Hi, by any chance your charts connect to CSV file or Google Sheets to build graphs?
Hello,
In built charts only accepts user input from element options, and currently there is no option to connect to Google Sheets or CSV file, sorry 
Qode
Hi, We really love the theme and it seems like a good fit for an upcoming project. One thing I would like to confirm is whether the theme has RTL language support (e.g. Arabic). How would one go about implementing that?
Thank you.
Hi there,
RTL languages support is not present within this theme unfortunately, so if you are going to use this theme, you will have to create rtl stylesheet, or maybe you can try some rtl plugin. Alternatively, you can use Bridge theme which is RTL ready, and by simply choosing WordPress language to be one of RTL languages RTL stylesheet will be automatically loaded.
Qode
Hello. I imported XML file and the website doesn’t have all the information of your website. I imported the other XML file and that didn’t have the information of your site.
We want to install the demo just like the template looks in themeforest live preview.
This is our url http://jimmysarango.com/tesisudla/
http://preview.themeforest.net/item/infographer-multipurpose-infographic-theme/full_screen_preview/5027304?_ga=1.104711234.392227927.1479771286Hello,
Please submit a ticket to our support at https://qode.ticksy.com and provide WordPress admin access in your ticket, and our support will try to help you with this, and also they can try to import demo content for you.
Qode
Love the theme! However, we’re having a lot of difficulty getting the Tag Clouds and Recent Pages to show up for our SideBar pages (both for static pages and blog pages with sidebars).
For some reason, it’s showing Tags and Categories as added to the Sidebar, but they’re rendering as if they’re not there. We’ve added categories and tags to pages and a sample blog post.
Is there any way to get these to show up?
I imported the XML file from the template — now, the sidebar Categories show up, but they’re the imported ones only (Art, Bike, Climbing, Design, etc.).
When I go to Appearance > Widgets > Categories, I can see them all from the “View All” tab; however, they’re not (mine) showing on the Sidebar.
I’ve also added these Categories through the Posts > Categories interface.
1. How can I add my own Categories to show in the Sidebar without hard-coding them into the template?
2. A similar effect seems to be happening for Tags. I can add a post with a new (mine) Tag, and those Tags show in a very narrow text list to the left of the post — and appear at the bottom of the post in the Tags list (“TAGS > TAG1, TAG2, etc.”), but they don’t seem to update in the Sidebar, where my Tags Widget lists the tags being used.
Is there a way to add Tags and Categories to the sidebar in the interface?
Thanks so much.
UPDATE: I realized it’s pulling the most common Tags and Categories. (Although, that’s confusing, since the sample pages I imported all show different numbers of tags in the Sidebar Tag Cloud and Category List.)
However, I want it to show ALL of the Tags and Categories in the Sidebar Tag Cloud + Categories Widget in the Sidebar menu.
Is there a way to do this?
Hello,
And thanks for update regarding this. In order to be able to investigate this, we need to have access to your installation, and to test this. Please submit a private ticket at https://qode.ticksy.com and provide WordPress admin access and a link to your site in your ticket.
Qode
Hello I have problem with revolution slider on your theme. If I am on homepage (where I have RS) everything is OK. Now I click in menu on some subpage now is everything OK also, but If I want click back on homepage, I have here mix revolution slider and subpages = I need reload page with F5. Can you help me how to fix it?
Hi,
Try to go to Qode > page transitions and there set No animation and save https://www.screencast.com/t/1OaQzdq7
best,
Qode
Thank you. Your solution is great. Now I’ve new problem. I must double click on my submenu for navigation on touch device. How I can disable this?
Hi,
Please, write on our support forum at https://qode.ticksy.com and include your site URL with wp-admin access and our team will investigate this further. Thanks
Qode
I think that happend because I have All-in-One PC with touch screen. In theme/infographer/js/plugins.js I find “Doubletaptogo” script. When I delete this script or coment him, my page not work corectly (my logo is off etc..) So my question is: How to disable this script corectly or where is this option in settings? Thank you for your time.
Hi,
You could remove this script from plugins.js file. Please, check this screenshot https://www.screencast.com/t/oOUDUjd2O
You are welcome!
Qode
Hello, Could you please just tell me in the one page layout under the portfolio section how can I set it up for the portfolio to be filtered according to category whereby users can choose the category relevant to their search and display the results accordingly? Thank you!
Hi,
Set filter attribute to yes for portfolio list shortcode, like in example below:
[portfolio_list type='1' columns='3' order_by='menu_order' order='ASC' number='12' category='' selected_projects='' filter='yes' lightbox='yes']Qode
This really got me tired. been trying for hours to fix this to no avail. I have already set the filter to yes and the filter is not showing at all! Then saw somewhere on this thread that you proposed to some other buyer to enter this code in custom css:
body.home .filter_outer { margin-bottom: 2.8%; position: relative; }
I have done this and now the filter shows but the positioning is plain and simple wrong. Tried to tweak the code to include other css elements such as fixed, absolute, static, initial, etc…. but still doesnt make any sense in terms of spacing…
Here is my website: logodesign.co
Could you please check and propose a solution that spares me this headache once and for all?
Thank you very much for your time and effort.
Thanks, Ziad
Hi again Ziad,
You can import theme demo content in order to see how we have built it, and if you don’t want to import on live, then try on local installation since it is good practice to install WordPress on your local machine (localhost) and then to try different demos. In this way you can see which options we used and you can reproduce that on your live page.
https://premium.wpmudev.org/blog/setting-up-xampp/ http://www.wikihow.com/Install-Wordpress-on-XAMPPAlso, you can get in touch with our support by submitting a ticket at https://qode.ticksy.com
Qode
I already uploaded demon content and customize it according to my needs. As for trying local installation… well it is too complicated for me and i am really not a tech savvy person…
Please just have a look at my website and i can provide u with my wordpress login details in private to have a closer look.
It is something that should be easily fixed by a tweaked code in custom css from your end.
The ones i tried the closes thing i could get is fixing the margins but the images of the portfolio overlayed the drop down list of the filter.
Kindly check it out for me, never asked for any support before but this is urgent for me.
One last question how can i change ONLY the font color of the pricing table text inside the cells? The ones after the titles of the tables?
Thanks! Ziad
Hi again,
We cannot provide support over dashboard. Please contact support team over support form or over email
Thanks, Qode
I sent you an email before without reply. Sent u a new one right now. Your support email address is:
support@qodeinteractive.comPlease confirm?
Looking forward to your reply to my email message. Thanks Ziad
Hi again,
Yes, it is correct address. Someone will reply to you as soon as possible. Support team have other users to handle which have valid support, and they are replaying according to ticket time.
Thanks for your patience, Qode
Hi there, recently the embedded video stopped working, just not showing. Has anyone encountered this problem? https://www.bancodebosques.org/
Hi there,
It is because you now have https domain, and your youtube embed links were added over http https://www.screencast.com/t/v0NT6kOPbTIY so you need to change them to https manually or maybe you can search for some SSL fixer plugin.
Qode
Hi there,
I am trying to create a website to display the winnings of some games and I was wondering if there is a feature in your theme that allows me to insert a live counter. By that I mean I want to display a number increasing in a fixed step over the day so the customers can know the amount won this day. Is that possible with this theme? Also I read there is no visual composer for this them, is there a way to break the page in columns and raws?
Thanks in advance
Hello,
Infographer theme isn’t using Visual Composer plugin but it contain set of shortcodes for adding rows and columns so that part is possible.
Theme have standard zero counter which can count to specified number on page load, so if you are ok with that then you need to change value every day, so provided counter doesn’t contain functionality which you are looking for, sorry
Qode
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