767 comments found.
I just updated to newest version and it changed the fonts & colors. I’ve cleared caches and updates the core plugin. suggestions?
Hello,
Thank you for reaching us!
Please navigate to Qode Options and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok that worked thank you! And thanks for not abandoning this theme. Been using it for years. New updates to keep it in line with current versions is much appreciated.
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Can we please get an update to this theme? Thanks!
Hi there,
Thanks for writing in! We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will for sure be notified one it is released.
If you need the latest versions of the bundled plugin you can always send us a mail to our help center providing your purchase code in it and our team will provide you with the latest versions of the bundled plugins.
Thanks.
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When the theme was updated, the sliders on Portfolio pages no longer work and the images are scaled too large. https://webuilddatacenters.com/portfolio_page/city-of-hope/
Hi there,
Please try to disable all your third party plugins that you are using to see if some of them are causing a conflict with the theme. Do understand that we cannot guaranty theme compatibility with those plugins since they have not been tested with our theme.
Also you can try to add this code to Appearance > Customize > Additional CSS
.flexslider .slides img {
width: auto;
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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This is an impressive plugin. I’ve got 3 questions: 1- can the background of the chart be replaced with an image, so the chart is overlaid on a background? 2 – Can a chart be placed in a layer of an animated slider? 3 – Can an image be placed within a graph? For example, on the horizontal graph, each graph has a bar that has a value. At the end of each bar, it ends at that value as a solid rectangle. Can a small image be placed at the end of each bar such as a person’s face? Let’s say you’ve got 10 people and you want to show their numbers, but to personalize it, at the end of each bar are 10 different pictures of those people. Can this be done with this plugin? Thank you
Hi there,
Thanks for taking an interest!
1. We do not have this option within the theme however possible you can achieve this with some custom CSS. If we did not misunderstand you on this one, you could add chart and on the whole section place a background image.
2. You can add themes shortcodes to the slider.
3. We do not have this option within the theme unfortunately. Possibly you could achieve this with some custom JS and CSS or some third party plugin, however please understand that we have not tested third party plugins nor we can guaranty theme compatibility.
Please let us know if we somehow misunderstood you and we are here if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. Do you plan to works on your theme and fix it for actual version of WordPress or is Your theme dead for now? At this time your theme have many issues with deprecated functions. So I ask if I must fix these problems by myself or if you plan update ur theme in near furure (last update was 2019).
Hi there,
Thanks for writing in! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but we are working really hard on this and we are constantly working on updating all our themes. We can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out but if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions. We appreciate your patience and understanding.
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Hi
I made the change I needed using the advice that says: “Portfolio is our custom post type and it is registered inside new Infographer Core plugin. Here is the path to file: \wp-content\plugins\infographer-core\modules\qode-custom-post-types.php and here is screenshot: https://www.screencast.com/t/gycKJuppQSY8 “
But now I only have 404 errors “Page not found”
I look forward to your help
Hi,
Thank you for reaching us
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Thank you very much …. I have another question … Is there an option to add a “related porftolio” in “single_portfolio”?
Hi again,
There is no option to add this.
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Qode
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Hi there,
When looking at our site using the theme we are seeing errors when validating our code with W3C (https://validator.w3.org/nu/). I tested against the demo site as well and there were a large number of errors showing there too. Is the site still supposed to generate valid HTML5/CSS?
Thanks.
Hi there,
We check our themes with the Envato Theme Check plugin. Our theme passes all tests required by Envato and tests it fails are not relevant.
All W3C validator error are completely irrelevant.
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Qode
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Currently I have version 1.2
Is it safe to upgrade to the latest version?
Is there documentation
Hi there,
Thanks for writing in!
You do have a pretty outdated theme version so in order to update it please follow our guidance from our article.
I hope this will help and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Is the Infographer theme compatible with Slider Revolution 6.x? There appears to be a possible conflict between the theme and the plugin causing UI issues inside Slider Revolution that are resolved when the theme is disabled.
Hello there,
Please, note we didn’t check it yet with latest slider rev version. So, try just to use older version until we release new theme update where latest rev slider will be included. Thanks for understanding,
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Thanks, just updated this morning with the new update package. Problems continue to persist with Slider Revolution. Still cannot insert a new slide from an existing module (aka slider).
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Qode
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how do I make the footer centered 3 columns instead of 4? I once had it but lost it in this new update. thanks!
Hello,
IN Qode Options > Footer, if you choose this 3 columns option and below choose Center for alignment it will be footer with 3 centered columns. Please, check this screenshot: https://www.screencast.com/t/AdNo5anEDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
mine looks different. doesn’t have that option and its updated https://imgur.com/Vrl0sLX
Hi,
Your screenshot points to Blog part of the panel and you should be in Qode Options > Footer part.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
sorry I sent you the wrong screenshot here’s the correct one. https://imgur.com/F9lindb
Hi,
We apologize, there’s been a misunderstanding. In the latest Infographer version we couldn’t find an option to center footer columns. Then we reverted to previous version and it wasn’t there as well, so this option wasn’t included in the first place. What can help you, however is this CSS code, that you can insert into Appearance > Customize > Additional CSS that will center 3 footer columns, if you don’t have anything inserted into fourth.
.footer_top > .four_columns > .column1, .footer_top > .four_columns > .column2, .footer_top > .four_columns > .column3 { width: 33% !important; text-align: center; }
.footer_top > .four_columns > .column4 { display: none !important; width: 0 !important; }
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it looks squished on mobile. any suggestions?
We need to ask you to send us screenshots here so we could be sure on what exactly are you referring to here. Thanks
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Thanks. Please, try to add this part of code:
@media only screen and (max-width: 480px){
.footer_top {
padding: 20px 0;
}
.footer_top h4 {
font-size: 16px;
}
.footer_top ul li {
font-size: 14px;
line-height: 14px;
}
}In Custom css.
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thanks!
You are welcome!
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I changed the url for the portfolio long ago using the code in functions.php but with this new update I cant find the \’rewrite\’ => array(\’slug\’ => \’portfolio_page\’),
how do I change the wording for the portfolio url with this new update? Thanks!
Hello,
Portfolio is our custom post type and it is registered inside new Infographer Core plugin. Here is the path to file: \wp-content\plugins\infographer-core\modules\qode-custom-post-types.php and here is screenshot: https://www.screencast.com/t/gycKJuppQSY8Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks!
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Hi,
We need to ask you to send us screenshots here so we could be sure on what exactly are you referring to here. Thanks
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Hello, I would like to know about this theme the following data: upload_max_filesize, post_max_filesize, max_execution_times and PHP memory for each request. Thank you.
Hello there,
Thank you for taking interest in our theme. Here are recommended settings: max_execution_time = 300; memory_limit = 128M; upload_max_filesize = 64M; post_max_size = 256M;
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Excellent theme, but in last version images in portfolio #3 unproperly scales, i don’t see shortcode button on page edit and there’s no button “load more” on page with “portfolio_list” shortcode.
Hello,
Thank you for reaching us!
Please make sure you updated Infographer to version 2.0.3 – March 20th, 2019 and that you updated Infographer Core plugin to 1.0.2.
If you have any further questions, please submit a ticket on our support forum https://qode.ticksy.com/ and one of our support agents will assist you.
Qode
Theme and core is updated to the last versions. Even on clean install wordpress with php 7.0-7.3 it’s not working properly. On page edit i see “Failed to load plugin url: http://mysite/wp-content/themes/infographer/includes/qode_shortcodes.js". Checked it – there’s no such file.
Sorry, can’t write ticket, because my support time ended, not sure that i should pay it again for solving your theme’s problem 
Hi,
We acknowledged the problem and will be releasing new theme version soon. You will receive notification on your email once it’s ready for download.
Qode
This would be amazing a plugin.
Hi,
Thank you for writing in. But are not quite sure on what exactly are you referring to? Please, explain this further. Thanks
Qode
Hello, this theme is great and i would like to buy it, but I didn’t not finde information how to manage the content, so is in this theme Visual Composer ? Or in what way the content is managed. Thanks
Hello,
Thank you for taking interest in our Infographer theme. We implemented a lot of our elements and you are able to add it using our Qode button https://www.screencast.com/t/cXS7D5qrJF and then when you add one shortcode https://www.screencast.com/t/othlXP5Wl And also we added a lot of options for customization in our Qode Options https://www.screencast.com/t/e6yzQveOQseR If there is any other doubt, we are here.
Best, Qode
Hello, i would like to know if your template supports decimals on number. I need it for election votes and the decimals are important xx.xx numbers
Hello,
In which element you want to use numbers with decimals? Thanks
Qode
All my graphic stats will need decimal support.icons, horizontal graphs, vertical graphs and charts
Hello,
Thank you for explanation. Unfortunately, it will require code modification, since script for animation are set to take rounded numbers only.
Qode
Hey there, I’ve a question, is your theme compatible with a 5.0 version of wordpress? I ask because as I can see last update was in 7 July and in Software Version u have only 4.9.x.
Hello,
Yes, feel free to use latest WP 5.0 version if you want to use Gutenberg editor that is part of new WordPress.
Best, Qode
Hi,
I’m very disappointed about this theme, been working with many themes before but this one is not what i expected : theme options that doesn’t save my new settings (yes I cleared the cache and cookies), even the custom css doesn’t work, I’ve been wasting a lot of time to do the simplest things and nothing seems to work. The theme looks nice outside but inside it is hard to work when your settings are not saved. I’m sorry to say this but I wold like to have a refund.
Thank you
Hello,
We are sorry to hear about this bad experience you’ve had. Please, reach our support team at https://qode.ticksy.com/ Just open a ticket and include your site URL with wp-admin access and our agent will gladly investigate and help you to setup your site within our theme.
Best, Qode
Last weekend I’ve been catching up on the developments around the Gutenberg editor which seems to find it’s way to WordPress 5.0. Are there any plans to modify the theme along in that direction so the theme will work with the Gutenberg editor?
Hello,
Thank you for writing in.
We updated all our themes to work with Gutenberg editor already.
Qode
Ok – thanks for that!!
I’ll give it a go on my localhost test setup to see how it all works out
You are welcome! Everything should be working well.
Best regards, Qode
