Discussion on Infographer - Multi-Purpose Infographic Theme

QODE

QODE supports this item

Supported

740 comments found.

There is no Page Builder / Visual Composer feature for this theme? Can you show me a screenshot of what laying out a page from the demo site looks like from the dashboard?

Hi again,

Yes, we are sorry for the miss, but you already purchased theme before asking for Visual Composer. Please purchase another theme which contain Visual Composer and then request a refund her for Infographer theme. There is a new tool for refund, and instructions can be found here https://forums.envato.com/t/changes-to-the-refund-dispute-and-ratings-system-on-themeforest-and-codecanyon/45098

Qode

I’m sorry but that is inaccurate; I asked the question 19 days ago (September 7th), your reply with the screenshot was 18 days ago (September 8th). I purchased the theme 4 days ago (September 22nd). I would just like a refund for this purchase. I have purchased a theme from you before and will consider you again in the future.

HI I am not getting any response on my tickets, as its on priority basis, I am not even able to fine the visual composer and also not even able to update the logo and other images,

Hello,

It seems that the ticksy system we’re using is having some issues at the moment, we have reported them. We hope it will be all fine really soon, and we hope that we will be able to reply to your tickets.

We apologize for this inconvenience.

Qode

Hello,

I am interested in creating a site like http://vizualize.me where people can create a visual resume. Would I be able to do this with this theme? Also, would I need other plugins to make this happen?

Thanks,

James

Hi James,

Referred site is entirely custom made solution, and it is not built on WordPress platform. Unfortunately this cannot be achieved with the Bridge theme out of the box, and maybe you should only be able to achieve this with some plugin.

Qode

We are planning to buy a regular license but we have some questions about charts. We have noticed that the numbers are rounded… is it possible to configure Infographer in a way to show decimal numbers in the charts? Thanks, Giuseppe

Hello,

And thanks for considering our theme. Such an option does not exist by default, but script can be changed slightly so ti can accept decimal values. If you decide to use our theme our support can assist you with this. You can reach them by submitting at ticket at https://qode.ticksy.com/

Qode

the latest update has caused a challenge for me….I keet getting kicked out of wordpress even with only 3 plugins on and things like the Code Admin panel do not work as well as buttons like back button and internal links. Even google analytics code conflicted. Shouldn’t this work with iframe code? Thank you and HNY.

You’re welcome.

hosting company basically told me they want to charge me double to do this even though i have supposedly business hosting for WP….what is the most affordable and best value for a host you can recommend that handles this…? My hosting co is misleading me and not willing to go to 5.7 other many are going to 7.0 for php

Hi,

We can only recommend hosting companies which are recommended by Envato https://themeforest.net/get_hosting . But please also make sure to ask pre purchase questions about the features which they offer for different packages.

Qode

if you reinstall the theme and the child theme, how do you get rid of any demo content while making sure that i preserve my own content? WILL A THEME REINSTALL WIPE OUT MY THEME CONTENT IN VISUAL COMPOSER? THANKS.

thanks….how can you put in a number like 6,000,000,000 with commas?

thanks….how can you put in a number like 6,000,000,000 with commas?

Hi again,

You can add it inside a text block, or you are referring to some specific element?

Qode

oogloo

oogloo Purchased

I have just purchased the theme a while before and have installed it, however, it is not installing the revolution slider plugin. Following is the error. An error occurred while installing Revolution Slider Plugin: Download failed. A valid URL was not provided..

It is on a localhost as of now.

Could you please help.

Hello,

Make sure that parent theme is active and then run installation of required plugins, because installation files are located inside parent theme. If you continue to have problems, please submit a private ticket at https://qode.ticksy.com and provide WordPress and FTP admin credentials.

Qode

Can I have infographics (such as horizontal and vertical bars) appear before the “read more” link on a blog posts page? I can only get text to show up, not the infographics even though the “read more” code is placed after the infographic code. Thanks!

Hello,

Portfolio / Blog excerpt cannot render shortcodes, and this is according to WordPress codex and also coding standards here on Theme Forest. This is security feature, and it is not advised to change this.

Qode

Hi, by any chance your charts connect to CSV file or Google Sheets to build graphs?

Hello,

In built charts only accepts user input from element options, and currently there is no option to connect to Google Sheets or CSV file, sorry :(

Qode

Hi, We really love the theme and it seems like a good fit for an upcoming project. One thing I would like to confirm is whether the theme has RTL language support (e.g. Arabic). How would one go about implementing that?

Thank you.

Hi there,

RTL languages support is not present within this theme unfortunately, so if you are going to use this theme, you will have to create rtl stylesheet, or maybe you can try some rtl plugin. Alternatively, you can use Bridge theme which is RTL ready, and by simply choosing WordPress language to be one of RTL languages RTL stylesheet will be automatically loaded.

Qode

Hello. I imported XML file and the website doesn’t have all the information of your website. I imported the other XML file and that didn’t have the information of your site.

We want to install the demo just like the template looks in themeforest live preview.

This is our url http://jimmysarango.com/tesisudla/

http://preview.themeforest.net/item/infographer-multipurpose-infographic-theme/full_screen_preview/5027304?_ga=1.104711234.392227927.1479771286

Hello,

Please submit a ticket to our support at https://qode.ticksy.com and provide WordPress admin access in your ticket, and our support will try to help you with this, and also they can try to import demo content for you.

Qode

Love the theme! However, we’re having a lot of difficulty getting the Tag Clouds and Recent Pages to show up for our SideBar pages (both for static pages and blog pages with sidebars).

For some reason, it’s showing Tags and Categories as added to the Sidebar, but they’re rendering as if they’re not there. We’ve added categories and tags to pages and a sample blog post.

Is there any way to get these to show up?

I imported the XML file from the template — now, the sidebar Categories show up, but they’re the imported ones only (Art, Bike, Climbing, Design, etc.).

When I go to Appearance > Widgets > Categories, I can see them all from the “View All” tab; however, they’re not (mine) showing on the Sidebar.

I’ve also added these Categories through the Posts > Categories interface.

1. How can I add my own Categories to show in the Sidebar without hard-coding them into the template?

2. A similar effect seems to be happening for Tags. I can add a post with a new (mine) Tag, and those Tags show in a very narrow text list to the left of the post — and appear at the bottom of the post in the Tags list (“TAGS > TAG1, TAG2, etc.”), but they don’t seem to update in the Sidebar, where my Tags Widget lists the tags being used.

Is there a way to add Tags and Categories to the sidebar in the interface?

Thanks so much.

UPDATE: I realized it’s pulling the most common Tags and Categories. (Although, that’s confusing, since the sample pages I imported all show different numbers of tags in the Sidebar Tag Cloud and Category List.)

However, I want it to show ALL of the Tags and Categories in the Sidebar Tag Cloud + Categories Widget in the Sidebar menu.

Is there a way to do this?

Hello,

And thanks for update regarding this. In order to be able to investigate this, we need to have access to your installation, and to test this. Please submit a private ticket at https://qode.ticksy.com and provide WordPress admin access and a link to your site in your ticket.

Qode

Hello I have problem with revolution slider on your theme. If I am on homepage (where I have RS) everything is OK. Now I click in menu on some subpage now is everything OK also, but If I want click back on homepage, I have here mix revolution slider and subpages = I need reload page with F5. Can you help me how to fix it?

Hi,

Please, write on our support forum at https://qode.ticksy.com and include your site URL with wp-admin access and our team will investigate this further. Thanks

Qode

I think that happend be​cause I have All-in-One PC with touch screen. In theme/infographer/js/plugins.js I find “Doubletaptogo” script. When I delete this script or coment him, my page not work corectly (my logo is off etc..) So my question is: How to disable this script corectly or where is this option in settings? Thank you for your time.

Hi,

You could remove this script from plugins.js file. Please, check this screenshot https://www.screencast.com/t/oOUDUjd2O

You are welcome!

Qode

Hello, Could you please just tell me in the one page layout under the portfolio section how can I set it up for the portfolio to be filtered according to category whereby users can choose the category relevant to their search and display the results accordingly? Thank you!

Hi again,

We cannot provide support over dashboard. Please contact support team over support form or over email

Thanks, Qode

I sent you an email before without reply. Sent u a new one right now. Your support email address is:

support@qodeinteractive.com

Please confirm?

Looking forward to your reply to my email message. Thanks Ziad

Hi again,

Yes, it is correct address. Someone will reply to you as soon as possible. Support team have other users to handle which have valid support, and they are replaying according to ticket time.

Thanks for your patience, Qode

Hi there, recently the embedded video stopped working, just not showing. Has anyone encountered this problem? https://www.bancodebosques.org/

Hi there,

It is because you now have https domain, and your youtube embed links were added over http https://www.screencast.com/t/v0NT6kOPbTIY so you need to change them to https manually or maybe you can search for some SSL fixer plugin.

Qode

Hi there,

I am trying to create a website to display the winnings of some games and I was wondering if there is a feature in your theme that allows me to insert a live counter. By that I mean I want to display a number increasing in a fixed step over the day so the customers can know the amount won this day. Is that possible with this theme? Also I read there is no visual composer for this them, is there a way to break the page in columns and raws?

Thanks in advance

Hello,

Infographer theme isn’t using Visual Composer plugin but it contain set of shortcodes for adding rows and columns so that part is possible.

Theme have standard zero counter which can count to specified number on page load, so if you are ok with that then you need to change value every day, so provided counter doesn’t contain functionality which you are looking for, sorry :(

Qode

This comment is currently being reviewed.

Can we make the pages like a printable brochure – our client wants us to design reports online and offline to be the same and this theme looks perfect

Hi there,

In order to be able to print web pages nicely theme need css styling for printing, so it is good to have some plugin for printing installed, and another option is to code css for printing to your liking – helpful reading https://www.smashingmagazine.com/2011/11/how-to-set-up-a-print-style-sheet/

Qode

Hi there,

we got a website with your theme already installed and licensed but have no clue on where to find shortcode documentation. Is there any online source available to help us understand what each shortcode does?

Thanks in advance

QODE

QODE Author

Hi again,

Sorry for the miss. Infographer theme also have demo with pages which contain theme shortcodes (elements) and if you can’t import it on live it is good practice to install WordPress on your local machine (localhost) and then to import and try theme demo. In this way you can see which options and shortcodes we used and you can reproduce that on your live page https://premium.wpmudev.org/blog/setting-up-xampp/

Qode

Ok thank you, we’ll give it a try

QODE

QODE Author

You are welcome!

AlexITNL

AlexITNL Purchased

We are using Wordpress 4.8.3, can anyone confirm that the Infographer menu on the admin page is still working? On our site it is not visible, we cannot goto the theme settings (it is also not in the customizer).

UPDATE: We where using version 1.9 of this theme, updating to latest version fixed issue. Could you please update the changelog somewhere, i believe this issue is not on there. Thanks for the great support and theme!

QODE

QODE Author

Hello,

And thanks for update. We are glad to hear that everything is working, and that you managed to fix this issue by updating theme to latest version.

Qode

Do you also sell this theme as html (instead of Wordpress)?

QODE

QODE Author

Hello,

We are selling only WordPress themes, sorry :(

Qode

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