722 comments found.
There is no Page Builder / Visual Composer feature for this theme? Can you show me a screenshot of what laying out a page from the demo site looks like from the dashboard?
Hi,
Thanks for being interested in our theme.
Visual Composer plugin is bundled with the theme. Here is a screenshot from one of demo pages. http://screencast.com/t/Pl30blo7NCmG
Qode
I have purchased and installed the theme and Visual Composer does not seem to be available. Am I missing something?
Hi again,
Sorry for the miss. You have purchased Infographer theme. This is one of our first themes and it does not have Visual Composer bundled with it, as you can see on items page on Theme Forest https://themeforest.net/item/infographer-multipurpose-infographic-theme/5027304
Maybe you should consider choosing different one.
Qode
I did read over the item information page, which is why I asked the question above before purchasing. I would like to request a refund. The theme is not as described in your response and screenshot.
This project requires building out and organizing a significant number of pages. Along with a pagebuider/visualcomposer functionality, the Section Menu is an important feature. I do see that your Strata theme also has this feature and will consider it as an alternative. If any of your other themes also include that feature please let me know.
Hi again,
Yes, we are sorry for the miss, but you already purchased theme before asking for Visual Composer. Please purchase another theme which contain Visual Composer and then request a refund her for Infographer theme. There is a new tool for refund, and instructions can be found here https://forums.envato.com/t/changes-to-the-refund-dispute-and-ratings-system-on-themeforest-and-codecanyon/45098
Qode
I’m sorry but that is inaccurate; I asked the question 19 days ago (September 7th), your reply with the screenshot was 18 days ago (September 8th). I purchased the theme 4 days ago (September 22nd). I would just like a refund for this purchase. I have purchased a theme from you before and will consider you again in the future.
Hi,
You have to request a refund as explained in supplied linkhttps://forums.envato.com/t/changes-to-the-refund-dispute-and-ratings-system-on-themeforest-and-codecanyon/45098
Thanks,
Qode
HI I am not getting any response on my tickets, as its on priority basis, I am not even able to fine the visual composer and also not even able to update the logo and other images,
Hello,
It seems that the ticksy system we’re using is having some issues at the moment, we have reported them. We hope it will be all fine really soon, and we hope that we will be able to reply to your tickets.
We apologize for this inconvenience.
Qode
