INFOGRAPH demo site content has been successfully installed on my website.
But home slider demo site is not the same font.
See the main page of my site; slider articles, not like in the demo site.
I’ve sent tickets for it, but did not get an answer within 24 hours.
Tickets can be too late to answer.
Have given insufficient support services and makes me sad.
The theme for “shortcode” you have not created the page? A general guideline page, the knowledge base should include.
In each issue we first 24 – 48 hours we can not afford to solve receiving responses.
Use this theme with this logic, we are not able to yield.
My web site: https://www.webtrolog.com
Do you understand me?
I do not want your help.
Tickets can close.
Also codecanyon and alert the authorities of themepunc.
Access to Google’s malware – malicious software being hampered, in giving warning.
Flights to answer that,
to help you,
Your insensitivity and bad – for poor quality of service,
I congratulate you.
I am not sure I follow you. We replied to your ticket on Friday and I am sorry there was no one around on Sunday to continue handling your tickets. We are back to office today and we will be glad to help you. Let us know if you want our help.
I have some problems and questoins with the Infographer theme on Wordpress. The issues are as follow:
1. If you look at our website, (http://arkmarketinggroup.ca/home), the tabs I have created won’t be located on the desired order which I set them to. I mean, in the pages menu of the Dashboard, the orders are set to be Home to be 1, About to be 2 and etc. But as you can see, About comes first and so forth.
On the other hand, for instance if you click on the Infographer logo, which later on would be changed to our logo, the tabs collapse and become something strange. I can’t figure out what causes this.
2. Where is the option of adding background to each page of our own choice or design. Also, do we have the option of import and integrate our designer’s TAB or MENU lay out instead of the standard one provided with the theme? If so, where do I find the section to do this.
1. We can take a look at your problem if you submit ticket to http://qode.ticksy.com/ and include WP admin access. Please post ticket ID here.
2. You can add background to each page using custom CSS. Regarding designer’s TAB or MENU layout, you need to code it via child theme and replace ours.
Just replied to same comment
Flip image is not working properly on:
Chrome on Linux
I am sorry, but we are not able to test theme on linux phones.
Congratulations for the theme.
When I click on the theme to activate, this happens:
Parse error: syntax error, unexpected T_VARIABLE in /home2/marcellm/public_html/trampacamarasjc/wp-content/themes/infographer/includes/google-fonts.php on line 1
What is happening?
Here is solution for your problem: http://themeforest.net/item/infographer-multipurpose-infographic-theme/5027304/faqs/16673
Would you be able to submit this as ticket to http://qode.ticksy.com/ so I can assign it to other developer? Please post ticket ID here.
I haven’t yet bought the theme. Before buying, I thought of having a look at mobile version and thus came accross that problem.
We just tested our theme on Nexsus4 and Samsung S2+ again, and everything seems to work fine. As for the animations of graphics, you can turn that off for touch devices in our options, currently it’s off on our demo.
Did you check the screenshot I shared? The pie chart is not visible http://i62.tinypic.com/103v8yb.png
Also can you enable the animation for touch devices in the demo? I wanted to see how it works
What phone are you using to test this? We need to test on same phone, as we can’t reproduce it on our android phones.
Just turned them ON. I will need to turn off as soon you are done with testing. Please keep me posted
animations are working fine. Only problem is with pie charts. I’m using sony xperia neo l with android ICS.
Thanks. Just turned off animations again. I will try to find sony xperia neo for testing, but can’t promise I will succeed.
Okay thanks. Also wanted to find out whether you can provide me the theme with demo license for a couple of days or not? The purpose is to customize and show it to our client, get the approval and then purchase the theme. Can you help me in this regard?
We are not responsible for sales or licenses, as we are exclusive authors at ThemeForest and they handle everything for us. I can try to setup test site for you, but I am tied up right now, if you can wait couple of days, i can do that for you
So kind of you. But we are working on tight schedules. Just now I came across a site which is sharing the older version of the theme for educational purposes. Can you share the demo content with me so that I can download that older version, customize it and show it to our client? We seriously don’t have time to upload the content manually. If you share demo content, that would seriously help us. I also wanted to make you clear that we are strictly against pirated versions/nulled themes and we use genuine licensed themes after purchasing and also follow the license terms strictly..
Those sites are doing that without permissions, they are pirate web sites, we can’t do anything to support what they do. Sorry for that. I will setup test site for you by tomorrow. Just email that request to firstname.lastname@example.org and ignore auto-reply message.
I would like to link the second menu to external pages, so not to content sections below. It seems only possible to use the main menu for this, but I need the second menu for this. Can you tell me how?
What exactly do you mean by second menu? Can you show us via ticket here http://qode.ticksy.com/ (share the url to your web site)?
I mean the content menu, like the purple one on this page: http://beweegburo.nl/overheid/ Instead of showing the items in the purple menu, i would like to show the links in the green menu at the bottom, so I can remove that one.
Unfortunately, that’s not possible, as it’s built from page sections. Sorry for that.
Is it possible to replace icons, such as the male or female icons, with custom ones instead? Would it be simply replacing the png’s used by the theme, sizing them correctly, and keeping the same names? Thanks.
Also, is it possible to change the parallax speed for different parallax items as opposed to globally?
Regarding icons, yes, replacing png’s sizing them correctly and keep them same names.
Regarding parallax speed, unfortunately it is not possible to define different parallax speed for different sections.
Your theme looks amazing. I have a question. Does your theme support IE 8, 9, 10, 11? The reason why I am asking you of this is that many themes claim to support IEs when as a matter of face things can be messed up when working with their themes.
Tell me the truth about you theme.
Plus I am interested in all of your themes and if any theme is compatible with IEs, I want to make a purchase it.
On theme profile page, you can see the browser compatibility for our themes. Infographer is listed as IE9+ compatible. Our newer themes are not listed as IE8 compatible since there are a lot of new features that IE8 simply doesn’t support, but from IE9+, they are compatible.
Hi, First, great theme! I just purchased it.
I have a question. On your demo site at http://themeforest.net/item/infographer-multipurpose-infographic-theme/full_screen_preview/5027304 you have text appearing on the slider.
Where can I add this text?
Thanks (see also ticket #163061 in your support system)
Just assigned your ticket to support stuff
Thanks! And also for the answer
Any one page theme with all infographics? I know infographer also supports one page layout, but looking for some other theme with one page layout
Both Elisions and Strata support one page layout via anchors in main menu. Strata also have content menu implemented
Where can I see the demo of one page layout of Strata?
All menu items under “Elements” item are anchors, so practicly you have four pages (each column is one page) and all those “sub items” are anchors on one page.
Content menu (menu of sections) you can see here:
The scroll effect in content menu is really much smoother than anchor menu. Can I have content menu as main menu? IF that is not possible, then can I make the anchor scroll more smoother?
Not sure what you are trying to ask. Content menu has layout as you can see on given link, main menu anchors are in menu menu. But you can link them both on same sections, so if you ask if you can link same sections as you can do in main menu, than answer is yes, you can.
Lemme put it this way. What I have observed is, when I click on the content menu link, the page scrolls up/down smoothly. But when I clicked on the anchored menu, page scroll is not that smooth as in content menu. Are they both using different code?
Yes, they are. We could see what we can do to make it smoother for next release.
Could you implement the recent version 4.1.4 of revolution slider?
There seems to be a problem with Pan Zoom with the built-in version
Sure, we are updating it, it will be in next release.
Noticed that it’s not a problem with the 4.1.1. version, because I installed the same version of revslider with another theme where it worked.
The problem with infographer is only in google chrome, when activating PAN ZOOM. The images don’t zoom, they unfold in an ugly way.
Ok, thanks for note, anyway, we will update it on latest version and test it.
Is there already a solution?
Please post this problem to http://qode.ticksy.com/ so I can assign it to other developer.
Hello, I would like to use the portfolio as my homepage. Is it possible to add the RevSlider (like the original homepage) to the portfolio page? I’m pretty comfortable editing code and creating new pages. I just need to know what to paste where. Thanks!
Just assigned it to support stuff.
Ticket Number: 162846
The last message you did not answer.
Hosting through I can’t solve the problem. The PHP Mail function is not active servers.
Your contact form to work with SMTP you need to revise.
“Hosting Company Answer:
“Hosting on our servers in the php mail function to send mail from a power-off state. Smtp authentication process using the method. It is presented for your information.”
This problem smtp authentication metaodu we need to solve using.
This solution, you must produce. I am asking for your help.
This 24 hour ticket then you don’t answer, I would be satisfied.
Urgent help please.
Just replied to your ticket with question?
Ok; Qode replied to the ticket.
I answer, that I wrote.
Thank you for your interest.
Thanks. We are working on it now. We will update ticket once we are done.
The Problem is solved. Contact form works. Thank you very much.
Is their a Qode shortcode guide or any documentation for this theme? Thank you
You should go to your Downloads page at ThemeForest and download All files & documentation of our theme. You will find docs there.
One question does it contains only HTML files for the template without wordpress ?
Unfortunately not, sorry.
would love to buy it as html only
Hi, our site with your Infographer template not loading properly under IE11. We have a lot of complaints from people who are not able to access useful info on our site. I’m afraid we’re losing quite a lot of potential customers unless some urgent help is given. Please, do something. Thank you Ferenc Kelemen
Please submit ticket to http://qode.ticksy.com and share the link to your web site, so we can address the issue.
This is an urgent request.
I need a fix for the Flip Images (icons to show) to show up on Chrome. I have searched the community (and submitted a ticket there) and themeforest comments and see it is and was a common problem but I do not see the answer! Our site is live and we are beginning a promotion Monday.
Thanks in advance for your help
What’s your ticket ID. We can take a look tomorrow AM from the office.
Thank you! This is the info below:
Thanks. Just assigned it to support stuff.
I didn’t describe the problem correctly It wasn’t the Flip Images it was the black circles with the service icons. The black circles show up but the service icons don’t on Chrome. Works fine in Firefox.
We changed everything to the Flip Images because of the promotion.
If you could find a fix, that would be great as we like the way that looks
Thanks again for your support.
Please create one page with those elements (you don’t need to add it to menu), and send the link to the page via ticket, so we can take a look
I would like to ask how can i make an image with text on the right side responsive? even if i use the margin:auto its not adjusting as i resize the screen
We can take a look if you submit ticket to http://qode.ticksy.com/ and include WP admin access. Please post ticket ID here.
Love the theme. Can i use video backgrounds like you have in some of your other themes. Like the modern element style on this one but would really like to be able to place shortcodes over video.
Thanks for your time!
Thanks a lot. Unfortunately, we can’t add video backgrounds to older themes right now, as we have lot of priorities on the plate, but we can try to do it later.
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