I am having some glitches with my bar chart percentages. On several occasions now, with several different bar charts, the percentage displayed below the infrograph is not the percentage that I designated it to display. Even weirder, if you refresh the page, it will display correctly some times but incorrectly other times.
I would be happy to share my URL with you if that would help solve the issue.
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can inspect the problem.
Where do I drop the captions.css file in the rev slider plugin folder so the default slides have the proper fonts applied?
Copy it to wp-content/plugins/revslider/rs-plugin/css.
May I ask how can i make a link or target in [flip_image] ?
I also having a problem with my shortcode, when edit a page and click on tab Visual and then click the pink icon for shortcode it’s not showing the list of shortcode
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so our support can review your problems and questions and try to help you
I notice in your screenshots that you have the infographics in different colours, however when I use the shortcode there are only 4 options: white, black, grey, red. How do I add or include other colours?
What infographics are you trying to change? Can you share the url?
I’m trying to edit the short-codes on the About Us and Homepages of the demo content. The short-codes have a color=”red” parameter so I’m assuming they can change, but if I go to the short-code Tiny MCE button to add more, I only have 4 colour options.. white, black, red, grey when I pick Infographics.
In your screenshot you have blue and red infographic charts, icons, etc… how do you change their colours? If I wanted a different colour for each set of info graphics shortcodes how would I do that?
For icons, we have predefined colors as those are images. New colors have to be added via images and css. Pie charts colors can be changed in shortcode. Our support can help you with that. Just submit that request to http://qode.ticksy.com/.
Ahh, figured it out using shortcodes! Thanks.
Great Thanks for the update
Am trying to install this theme on the newest WP.. unfortunately get error while installing the theme. I’ve already uploaded all files, and get this error message:
Parse error: syntax error, unexpected T_VARIABLE in /home4/irsyad/public_html/imwrc.org/wp-content/themes/infographer/includes/google-fonts.php on line 1
Please help me.
Please read 1st paragraph of instructions here: http://themeforest.net/item/infographer-multipurpose-infographic-theme/5027304/faqs/16672
Just wanted to share http://OnlineMarijuanaDesign.com as it was your theme that I used to create this site. If anyone is curious as to what you can do with the amazing Qode theme, definitely take a look. Great Theme!
Thanks a lot Great web site We appreciate it a lot
When I try to install the layer slider and WPBakery Visual composer I get two errors
Layerslider: Destination folder already exists./home/clandesd/public_html/wp-content/plugins/LayerSlider/.
WPBakery Visual Composer: Could not copy file./home/clendesd/public_html/wp-content/plugins/js_composer/assets/vc/eleemts_icons/gallery_16.png
How can I solve this?
You already have LayerSlider folder on the server. Please remove it via ftp and try again. Also, check your folder permissions for 2nd error.
Great, layer slider now working but now I get this message for the visual composer:
Installing Plugin WPBakery Visual Composer (1/1)
Unpacking the package…
Installing the plugin…
Plugin install failed.
An error occurred while installing WPBakery Visual Composer: Could not copy file. /home/clandesd/public_html/wp-content/plugins/js_composer/assets/lib/json-js/json_parse.js.
Please try to install it via ftp.
Yes all working now, thanks
You are welcome
I tried to order the navigation header at the page order attribute, but the navigation header seem to be not affected by the page order attribute. How can I fix this?
You need to create menu under Appearance > Menus and to select it as Top Navigation. There you can order menu items.
Also is it possible to show the exact percentage on pie charts?
Unfortunately not, it has to be integer.
Hi a church is using subway theme they have approached me to the maintenance. I would like to purchase a new theme for them and I like this one can we still keep our pages as the case with the subway shortcodes since they like those front page animations of subway. I like the Info graphics animation.
Thank you for interest in our themes.
Subway theme is based on Visual Composer, so if you want to switch to other theme, you should look for any theme newer than Subway as all of them are also based on Visual Composer. Infographer is based on shortcodes.
I actually like short codes since its much easier for me. All their pages inside is quite easy its only their home page that looks the same as yours in your demo Subway. I’ll take me chances and buy this theme
Thank you very much
Is it possible to somehow add videos, that are not on a videohoster like youtube but on my own webspace, to the portfolio? I allready opened a ticket but did’nt get an answer, i would really appreciate one though…
Unfortunately not, portfolio supports only youtube and vimeo.
hmmm, thats very sad.
We added option for self-hosted videos to newer themes, Bridge and Elision, but they are created on newer framework, so we cannot copy it to Infographer.
does this theme have video and audio post formats?
Unfortunately not, we added that to newer themes.
OK. Would you mind telling me which themes please?
Bridge & Elision
River, Subway, Strata, Eden also
Thank you. Bridge is beautiful! I’m about to purchase it! All of your themes are great!
Hi there, i will like to know if this template comes with sample data so i can import it and then edit this info. THNKS!
Yes, it does
why cant i get any support on your support page?
What’s your ticket ID? It’s Monday and we got lot of tickets last weekend during the weekend, so we are back to full speed, but it takes time to handle all tickets.
Hi, My ticket was submitted May 21, 2014. Ticket: #218572
We are on CET time zone We will handle your ticket now
Is anyone providing support these days? #216988
Of course we are. I assigned your ticket to our support team.
I love this theme. But currently I am searching all over to try and figure out how to remove the black infographic stick men from layering over the top of the revolution slider slides.
You can go to Qode > Header and Footer and set Fixed Header to No if you don’t want it to be fixed at the top. That’s only option you have regarding changing how menu appears.
OK. I do not want to remove the slider or header. There are little black stickmen that say welcome to infographer or something. When I change the slide, they stay there on each slide. I want to remove this. It is an animation or something that happens over the top of the slider.
submit your ticket to http://qode.ticksy.com/ with link to your site and temporary WP admin access and our support stuff will take a closer look.
Thanks in advance
our support stuff has just replied to your tickets
Hi, I just responded to ticket #222674…Its almost perfect just 1 fix…THX
Thanks Support team will reply.
Is there a fix for the logo resizing issue? I don’t want it to change sizes but yet sometimes when it loads, it loads smaller causing issues in the header. Where can I fix this in the code?
Please submit this question to http://qode.ticksy.com/ so other developer can provide instructions for this issue.
Hey guys. First, let me say this theme looks awesome. Well done. Second, any chance we could get a plugin version of the infographics. I have another theme and would love to implement this functionality into it.
Thanks a lot
We really want to create it as plugin, but we currently don’t have available resources to put on this task, as we have many other improvements and also as top author at ThemeForest, we have lot of support requests and we spend lot of time on providing support. I hope we can expand our team in the future which will allow us to focus also on plugin development, and infographics plugin is top on our list
Great. Thanks! Please mark me down for a +1 on the plugin.
Will do Thank you
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