This author's response time can be up to 1 business day.
The intrface has changed, this is what I see, can I go back to the friendly interface to update?
Please update your theme to the latest version and the issue will be resolved.
Have a great day.
Hi there, how can we change the backgrund colours in a demo page? We would like to use the Interactive Security Demo page for our startpage – but we need to change its colurs generally. We have tried it via Theme Options – but it didnit work.
Hello and thanks for asking. Most green sections are filled up using content modules, so there’s not way to change the color globally. You should edit each page and change the color there.
So we can change the colors in a single demo page with WP Bakery as we like? We tried to do it in WP Bakery but I think we have to update the theme first.
Yes, you’re absolutely right. With the help of WPBakery builder you can change those colors. Please email support if you’re still having any questions. They will help.
HI We can`t adjust the fontsize of titel area, the particular setting in theme option will be ignored. Which page editor is full comptible? can you recommend Gutenberg yet?
to use full demo content we ask to purchase picture rights?Can you senda quote to email@example.com thx
J modify the page_title fontsize in the main.css this works
Hello, glad you got it resolved. Please keep in mind that all theme file modifications will be lost upon next theme update. Theme Options should not be ignored. Please contact support, they will help.
I’ve got problem with WPBakery. When I try to use WPBakery Page Builder (Frontend) I see broken page… Someone know what is wrong?
Thanks for answer
Hello and thanks for asking. Unfortunately front end editor is not available for this theme, please use the backend one and you will not face any issues.
Thank you for answer. One more question… I imported icons but they doesn’t show up… someone know why?
They should work fine. Please make sure your library is called: “New Collection” (https://prnt.sc/m6yvly)
Hello J asked already: to use full demo content we ask to purchase demo images too? Can you send a quote to firstname.lastname@example.org ?
Ok, email sent. Please check it and confirm.
how can i import demo
Hello and thanks for asking. Please refer to this video tutorial: https://www.youtube.com/watch?v=sk-ahhSz16E&list=PLcDLtZVEzB-aEGEIG5Pydo4AWkhuYPAxb
I emailed you have not heard back. This package is supposed to come with the PSD’s as indicated in the ThemeForest Files Included.
Hello Cary, you email should be replied. Please check it and confirm.
Yes thank you!
Welcome. Have a great day.
Which PageBuilder/Editor you can recomm
end for best results?
Hello and thanks for asking. The theme comes with WPBakery Page builder plugin, please use it. It’s the most compatible plugin with this theme.
Hi I need home page need to be ”interactive-security”. How Can I set it as default? I mean when someone enter my site need to see ”interactive-security”
nvm got it
Hello and thanks for asking. Glad you got it resolved. Just let me know if you have any further questions.
Hi, I have some issue with the “Item Purchase Code”, it doesn’t save in Theme Options>Help & Maintenance, therefore I can’t import the Demo in my site. Can you help me please?
Hello and thanks for asking. Your email has been replied. Please check it and let me know.
when i active “WP Google Maps”, it has error:
Plugin could not be activated because it triggered a fatal error.
Warning: require_once(/home/u265907939/domains/gbsmarthome.com/public_html/wp-content/plugins/wp-google-maps/legacy-core.php): failed to open stream: No such file or directory in /home/u265907939/domains/gbsmarthome.com/public_html/wp-content/plugins/wp-google-maps/wpGoogleMaps.php on line 782
Fatal error: require_once(): Failed opening required ’/home/u265907939/domains/gbsmarthome.com/public_html/wp-content/plugins/wp-google-maps/legacy-core.php’ (include_path=’.:/opt/alt/php73/usr/share/pear’) in /home/u265907939/domains/gbsmarthome.com/public_html/wp-content/plugins/wp-google-maps/wpGoogleMaps.php on line 782
Hello, this means your server is using php7.3 which is not supported by the plugin.
Can you help me please?
Hm, that’s weird. Please email us your wp url, login and password to check what’s wrong there.
please help me, i has send my wp url, login and password, my web is gbsmarthome.com. Thanks u!
Hello, your email has been replied. We’ve asked you to share your FTP credentials to check file permissions.
Yes, WP 5.1 is supported. Your email about the purchase code has been replied.
Hello, please share a screenshot so I could assist you better.
I need to convert these into links. It’s a customised version from your demo page, in which they’re also not links.
How would I do this? Currently, the icons are CWS Services Column elements. Nowhere to add a link to another page.
Any help would be most welcome!
Hello and thanks for asking. Currently the theme doesn’t have this kind of an option available, however it will be added next time when we push the update: https://prnt.sc/mu2o88. Please email us your wp ur, login and password so we could add this option directly to your site.
Many thanks for your quick reply!
I am currently developing the site locally on a Vagrant server. Any chance you could send me the current version of the theme (or relevant source files)? I can add it by hand this end then.
Sent you a support request, so you can send any file directly. Many thanks for any help received!
You’re welcome. Replied. Have a great day.
When Try change image in Slider ,it shows ajax error
Hello and thanks for asking. Please email us your wp url, login and password to help.
thanks for this awesome theme ,
after import of default slider revolution by import tools , the front end not loaded
i go to wpadmin and change the slider alias to default 1 and my front load ,
could you please check why i use default alias and get front end not loaded
Hello and thanks for asking. Please make sure your hosting meets the rev slider requirements described here: https://prnt.sc/n0vzb3
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