113 comments found.
Hi, bought the template 10 minutes ago. Unfortunately it’s way too complicated for me. can i give it back
Best regards
Hello!
You can ask our support and we will assist you:
https://mwtemplates.ticksy.com/
If you sure that you want a chargeback – please submit a refund request.
Best regards!
Hi – my client purchased this, but they need the slider to have four slides rather than three, and the right hand text to have four lines rather than three – is this possible?
Hello, Dear Customer! Yes, it is possible. We can do this customization for you. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the description of your request and we will assist you. Best Regards!
TY for the super immediate reply. I have submitted my question via Ticksey along with the client’s schematic to see how you might be able to assist getting close to their vision – 
Hello, Dear Customer! Thank you for your response. We need to add code in theme in order to extend functionality for slider. Please check our response in the ticket # https://mwtemplates.ticksy.com/ticket/3359908/ We need to add code in theme in order to extend functionality for slider. Best Regards!
Hi! I have a problem with your theme – the slider always displays the first slide incorrectly (the right side of the slide is not rendered – colored). I cannot understand what is the reason for this malfunction
Hello, Dear Customer! To fix this issue – please apply this type of amination for fist slide: https://prnt.sc/g4ETlrR3rMDP Best Regards!
Hello, this was applied already so doens´t solve the problem. After a F5 refresh most of the time it works. But first load it doesn´t.
Hello, Dear Customer! Could you please submit your request at https://mwtemplates.ticksy.com/ We will check your issue. Best Regards!
I submitted the request now.
Hello, Dear Customer. Our team has fixed that issue. Please clear cache in a browser and check results at front-end. Best Regards!
Hello, the standard blog overview page has an instagram-feed and twitter feed. I don’t want this. Where can I change the design of the blog posts overview? Thanks in advance.
Hello, Dear Customer! To change this sidebar area, please click WP Dashboard => Appearance => Widgets => Main Widget Area: https://prnt.sc/NHG4DJEpvuLg Remove here Instagram and Twitter widgets: https://prnt.sc/KxiAVNbtYvMp Then check results at front-end. If you have further questions – please submit a private ticket at https://mwtemplates.ticksy.com/ Best Regards!
Thanks sorted
You are welcome!
Hello, I just installed the theme with all the extentions. I prefer to have the default pages like your example below so I can change these in stead of making all new pages. How can I get these pages?
http://preview.themeforest.net/item/innox-industrial-wordpress-theme/full_screen_preview/22064643?_ga=2.25860020.847345409.1621616958-584504505.1610979241Hello, Dear Customer. Please read this article about how to install the theme with demo content: https://mwtemplates.ticksy.com/article/12433/ If this step will not help you – just submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Thanks sorted
You are welcome!
Hey just looking for some help on this one, need an updated script it looks like. From my website guy: “I spent some time on the map, I had to create a new Google Cloud account but it still isn’t working. It looks from the Javascript error that the actual maps script is outdated. (it’s throwing a RetiredVersion error).
Can you please contact support of where you bought the theme and ask for an update?”
Hello, Dear Customer!
This issue occurs, because Google Maps require now API key.
Please obtain your personal API key here: https://developers.google.com/maps/documentation/javascript/get-api-key
Also read this article about how to perform this: https://nearplace.com/blog/how-to-generate-google-map-api-key-for-free/
Then insert your key in Maps shortcode via page builder, save changes and check results at front-end.
Also activate the Maps JavaScript API for your project. You may need to enable it under APIs in the Google Cloud Console.
To activate the Maps JavaScript API for your project, click the link below:
https://developers.google.com/maps/get-started#enable-api-sdk https://support.google.com/googleapi/answer/6158867?hl=enOnly you can do this because of the authentication policy of your Google account.
As alternative solution, you may try this nice tool: https://www.embedgooglemap.net/ Choose your location, zoom, width, and height for map. Copy HTML code and insert it in Text Block element between divs tags via Unyson Page Builder:
http://prntscr.com/pbn0bgSave all changes and you’ll receive a nice result: http://prntscr.com/pbn14h
If you have further questions – please submit a private ticket at https://mwtemplates.ticksy.com/
Best Regards!
Hello! I am working on branding and adding my client’s site content to your template. However, I cannot figure out how to get this sidebar working.
See this page: https://arpba.alyvp.com/services/plastic/ Versus your template page: http://preview.themeforest.net/item/innox-industrial-wordpress-theme/full_screen_preview/22064643?_ga=2.236355209.927683705.1635458610-1454010164.1635458610
I’d like to know how to get the sidebar menu/navigation on these pages.
Thank you!
Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Hello guys, i have some problem with theme. I think its conflict with elementor because the page works in elementor editor but not in tab in browser, Exact problem is dropdown from ajax search pro plugin and dont have elelemnts in dropdown i see there is some dropdown from innox theme but i hide it because its not work in search to shoiw results. Can you help me somehow, because i tried everything, when I change the theme to some wordpress theme everything works normal, if you have some update or some older versioin of theme that may be helpful. Thanks a lot..
Hello, Dear Customer. Thank you for the description in detail. This issue is very specific and we’re not sure that it’s possible to solve it easily. but in any case, please send us the screenshot of this issue at modernwebtemplates.com@gmail.com and we will try to help you. Best Regards!
it is possible to use in wordpress.com?
Hello, Dear Customer. Our theme is compatible with this hosting, but it’s better o use such hosting as SiteGround or HostingGator. Best Regards!
Hi Team,
How I can remove side space in pages. also how I can change the theme colour combination because here i can change only one colour.
please help.
Thanks Vipul
Hello, Dear Vipul! Please submit a private ticket at https://mwtemplates.ticksy.com/ with the description of your request and we will assist you. Best Regards!
I currently have InnoxVersion: 1.0.0
What’s the latest version of the theme?
How can I update the theme to the latest version?
Hello, Dear Customer! The current theme’s version is 1.0.3 Please read this article about how to update the theme up to the latest version: https://mwtemplates.ticksy.com/article/16294/ Best Regards!
I currently have InnoxVersion: 1.0.0
What’s the latest version of the theme?
How can I update the theme to the latest version?
Hello, Dear Customer! The current theme’s version is 1.0.3 Please read this article about how to update the theme up to the latest version: https://mwtemplates.ticksy.com/article/16294/ Best Regards!
Hi – I have a site using your Industry theme, but the first slide (even if i swap slides around, doesn’t cover the whole for the first half of the page.
You can see this at: http://149.255.61.243/~jbeal/
Any advice? I added disable Lazy load plugin as the coloured block wasn’t displaying at all initially
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Ive submitted a ticket thanks
Thank you, our team is processing them.
Innox theme is not installing. here is the issue (Tools>Demo content Install ) Click on the install button but it did not install. I need help
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
Hi, i have two problems with my theme. First one is that the icons are not showing anymore. And second one is that on site health i have this message: An active PHP session was detected Performance
A PHP session was created by a session_start() function call. This interferes with REST API and loopback requests. The session should be closed by session_write_close() before making any HTTP requests.
Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com/ with the description of your request and we will assist you. Best Regards!
Hi There,
I’ve purchased this theme and getting errors on widget page as i cant edit any thing in that page or area please resolve the issue or let me know the solution
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
Hi, I am having problems with unyson for edit the pages of the themer, would you tell me something?
By the way, if I use the slider when i open the web, show me a whithe page over the home page, and after 2 minuts more or less open finally the home page, would you know something about this?
Thanks a lot.
Hello, Dear Customer! 1. To fix the issue with Unyson – please be sure, that your server runs PHP 7.4 version. Also install this plugin: https://wordpress.org/plugins/classic-editor/ 2. It’s necessary to optimize slider content. We suppose that the size of the images in your slider is huge, that’s why it loads so slowly. If you have further questions – please submit a private ticket at https://mwtemplates.ticksy.com/ Best Regards!
Hello, I have purchased ur theme. I installed it successfully but when I am trying to import an error shows “cURL error 56: Recv failure: Connection reset by peer”.
Please help.
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
Hello, the sidebar service page, don’t work.
Hello, Dear Customer.
Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard with exact screenshots and we will assist you.
Best Regards!
How can I replace image in home slider, facing issue with the same please help Asap!!
Hello, Dear Customer. Please read this article about how to do this: https://mwtemplates.ticksy.com/article/17156/ Best Regards!
