97 comments found.
Hello, When I click on “Inoterior Options” and scroll down by just an inch or so…. the whole page starts a continuous scroll all the way to the bottom of the page without stopping. It won’t stop even if click to try to stop it. The top of the page just show that looks like hyperlinks to what is below, but clicking on them does not jump my down the page to get to that specific section.I just uploaded the 4.5 version. That did not help. Please help me.
Hello,
Sorry for the inconvenience. Just follow the steps as described in Documentation.
Thanks, Mark
i bought this theme a few days ago, but i did not find any demo content for the store page as mentioned in the theme, i send a ticket but no reply until now
Hello Sir,
Sorry but we already replied for each ticket. I’m not sure what your ticket number is so can you please create a new ticket again at https://support.themetechmount.com so i will help you on this asap.Thanks, Mark
Thank you for your fast reply, I just create a new ticket through the support link in attached to theme. Thank you
Yes, We received it and have already replied. Please check it and let us know if there are any queries.
The changes we make in the administration panel are not saved and give an error. We had the same problem when we first bought the theme and we encountered it again.
Hello,
Sorry for the inconvenience. I think you are getting an issue because your server blocked custom css or jquery inline code in ajax request. So please contact us on https://support.themetechmount.com so our team will help you on this asap.
Thanks, Mark
Your official support website is not working. https://support.preyantechnosys.com
I cannot access my tickets. I have requested a password reset, but nothing arrived. Registered a new account, but the necessary confirmation to login did not arrive. Growing very frustrated. I have emailed support@themetechmount.com and need your help with an issue as there is a bug that will not allow anything to be updated. Please advise.
For anyone looking the correct place for support is: https://support.themetechmount.com/
Hello,
Sorry for the inconvenience. We received your support ticket and our team already replied for your support ticket and asked you for some details so please check it and reply in support ticket.
Thanks, Mark
No response from the support team, I cant able to put the demo content , please provide support and help me, taking huge money and please don’t playing careless
Hello Sir,
We received your support ticket and our team already replied for your support ticket and asked you for some details so please check it and reply in support ticket. Also set your site configuration as described in our theme Doc.
Thanks, Mark
The demo import fails with php version 8.: PHP Fatal error: Uncaught TypeError: strpos(): Argument #1 ($haystack) must be of type string, array given. Mailchimp is missing from the required plugins. Install it before the demo import!
Hello,
Sorry for the inconvenience. We are checking this so we will let you know. For mailchimp we already described this in our theme Documentation. So follow the steps to set mailchimp on your site. Also we received your support ticket so we will reply to you in support ticket.
Thanks, Mark
i am not able to edit footer at all
Hello,
I’m not sure which footer content you want to modify but you can change Footer Widget content from Admin > Appearance > Widget page and edit content in First & Second Footer Widget. If any query then contact us on https://support.preyantechnosys.com so our team will help you with detailed screenshots.
Thanks, Mark
i am trying to create ticket. i registered but when i try to login i got prompt that account confirmation required. How shall i confirm account even i did not receive any email
Hello,
If you are getting issues in the support site send us your query directly on our support@themetechmount.com email id so i will help you on this asap.
Thanks, Mark
I sent you query on support email. Kindly answer me as soon as possible
Yes, We received it and have already replied. Please reply in that email if you have any query.
I am not able to import demo. it gives me this error Error: error (500)
I got these errors while importing demo
[ERROR] Failed to import “col-img-6” (Media) [ERROR] Failed to import “slide-singl1” (Media) [ERROR] Failed to import “inoterior-logo-main-dark” (Media) [ERROR] Failed to import “inoterior-logo-main” (Media)
Hello,
The missing images error which you got is svg images that’s why it’s not imported on your site. So don’t worry about it. As you are getting issues in the support site send us your query directly on our support@themetechmount.com email id so i will help you on this asap.
Thanks, Mark
Hello,
Any changes we make to the theme settings cannot be saved. It keeps giving error.
Hello,
Can you please contact us via our official support system at https://support.preyantechnosys.com so our team will help you on this asap.
Thanks, Mark
Hi, please refer ticket number – #13103. I am getting this error while importing demo content – Import Failed, Error 500! I am trying to import Demo4 Content. It’s will highly appreciated if you can share a resolution in the comments forum itself. So we don’t need to wait for your tech support’s convenience as we might be running out of time.
Hello,
We received your support ticket and our team already replied for your support ticket and asked you for some details so please check it and reply in support ticket. Also set your site configuration as described inour theme Doc
Thanks, Mark
Ignore this – I manually installed the demo as I am still getting Error 500 & it still there.
I deactivated all plugins except Demo Installer & Created the pages by manual import. After installing the pages / sections, I activated all required plugins & worked like charm!
Glad to hear you found a solution for this. We will check this more if this is an issue then we surely solve it.
Hi there, have submitted a support ticket but have not heard back from you? The choose image feature in Elementor is not showing? The Image Widget shows no option to upload photos/media?
Hello,
Sorry for the inconvenience. Can you please send us your support ticket number so we can check it and help you on this asap.
Thanks, Mark
I didn’t receive a Support Ticket number?
Hello,
Our support team already replied for all tickets. I’m not sure which is your ticket so please create a new support ticket again.
Thanks, Mark
Hello 
Wanted to know how could we make the Client Logos clickable?
At the momengt we could add website link in the backend for each client but in Frontend they are not clickable. They just show as logos.
Thank you in advance
Cheers
Hello,
Can you please contact us via our official support system at https://support.preyantechnosys.com so our team will help you on this asap.
Thanks, Mark
Hi, can you please help me with the max execution time required to run this theme and install its demos and other system requirements?
Thanks for your response, one more thing to clear, images are included in the theme or not?
hello,
We are providing free demo content with theme. The demo content is same as our live site excluding the images. We are using paid images on our live site so we cannot distribute them with our demo content. So we are using free images replacing all paid images. Also the text content (heading, title, description etc) are the same as our live site. We are ready to help you to set some images so feel free to contact us via support site at https://support.themetechmount.com
Thanks, Mark
ok,looking forward to buy this theme, hoping for nice support in future.,cheers!
Hello,
Yes, Sure we are happy to help you if you have any query. Feel free to contact us via support site at https://support.themetechmount.com
Thanks, Mark
Checking to make sure Inoterior is fully compatible with the latest Elementor 3.11.0 before I do the plugin update? Let me know. Thanks.
Hello,
Yes, Our theme works perfectly with Elementor 3.11.0 so you can update the Elementor plugin on your site.
Thanks, Mark
Thanks
Glad to hear it helps
hi, that support page is not working
Hello,
Sorry for the inconvenience. Yes, the support site is not working due to some server technical issue but now our support site is working perfectly so you can ask your any query at https://support.preyantechnosys.com/
Thanks, Mark
I have issues when importing the dark theme! Opened a ticket but didnt receive any ticket number
Hello,
Yes, We received your support ticket and our team already replied for your support ticket and asked you for some details so please check it and reply in support ticket so our team will help you on this asap.
Thanks, Mark
Can you please just optimize the dark theme. You always ignore it in every update.
It looks really bad with WooCommerce. Please fix.
Hello,
Sorry for the inconvenience. Sure we will solve this and update our theme asap. But we are ready to solve this on your site now so can you please contact us via our official support system at https://support.preyantechnosys.com
Thanks, Mark
What is support has to do with your code NOT working? You have a bug in your theme and I’m pointing it out for you to fix and you are asking me to renew support
Can you please send us your support ticket number so we will check it and guide you on this asap.
8632 .
Hello,
Yes, We received your support ticket and our team already replied for your support ticket and asked you for some details so please check it and reply in support ticket.
Thanks, Mark
Greetings. I need to redo the website because it was mistakenly deleted from the server and could not be recovered. For this reason I am trying to import the example content but I get a 500 error and the theme content and settings are not fully loaded. My server has plenty of features to be able to import the demo content, for this reason I don’t know what happens. I don’t know if you can give me any suggestion. My support expired but I would like to know if you can give me a hand.
Hello,
Sorry for the inconvenience. Can you please contact us via our official support system at https://support.preyantechnosys.com so our team will help you on this.
Thanks, Mark
Regards. I just created a ticket on your support with the number:#467835, I hope you can give me a hand. Success and Blessings in Advance.
Hello,
Yes, We received your support ticket and our team already replied for your support ticket so please check it and reply in support ticket if any query.
Thanks, Mark
hello 1- can I use two language rtl and ltr using polylang plugin 2- can I CHANGE ALL the pictures in this theme
Hello,
Thanks for taking interest in our theme. 1)Yes, You can easily create a multi language site using the polylang plugin with our theme. 2) Yes, You can modify each and every image and content using the Elementor page builder in our theme.
Thanks, Mark
thank you for reply Ineed to create two language but one language RTL and the second is LTR when I switch from RTL to LTR language the page must be in LTR vice versa
thank you for reply I need to create two language but one language RTL and the second is LTR when I switch from RTL to LTR language the page must be in LTR vice versa
Hello,
This will automatically set. You just need to install that plugin on your site and you can easily set both language pages on your site. Also we are ready to help you if you have any issues. You just need to contact us via our official support system at https://support.preyantechnosys.com
Thanks, Mark
