69 comments found.
How to create a top bar for insurel version: 1.6.1?
. It will need to have two buttons for text and phone.
Could you please provide your purchase code (the link on how to find it – https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code) in the ticket https://support.themerex.net/ticket/85649 ? Our Support Operator will verify your purchase and provide a solution.
Thank you!
I inherited the website from many different web agencies that had it before. I do not have a purchase code.
Your support ticket has been updated. Please check it at https://support.themerex.net/ticket/85649
Regards.
How do you turn off the top to page button?
insurel version: 1.6.1
Hello,
Thank you for contacting us!
Scroll to top button can be easily disabled under Theme Panel >ThemeRexAddons > General – https://prnt.sc/nXoGWpSrVWFo For the previous versions of the theme, please go to Appearance > Theme Options > Header > Table of content – https://prnt.sc/zcB8ALdxWVfl
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hello! I have a couple of questions about the Insural Update. I created a website with this theme for a client, and they are pleased with the 1.6.8 version. My question, is this update necessary for the site to function with the capabilities that it has now? When I tried to update to 2.0.0, it crashed their site, and I had to restore it to the previous version. Along with this, some of the features I customized were compromised. I’m not sure what steps to take. You assistance with this matter would be greatly appreciated.
Hello,
Thanks for reaching out to us!
Starting from version 2.0, there is a major theme update and migration to Elementor page builder.
If you are ready to switch to Elementor, you need to set up the website again and re-build the content using it.
Please follow the guide to update the theme to 2.0 properly – https://insurel.ancorathemes.com/doc/#update_to_v2
Theme update service is not a support part. However, Our Team is always ready to answer any questions and will help you for sure. Just submit a support ticket at https://themerex.net/support/
Also, you may continue using the previous version of the theme with WPBakery since it is fully functional for now.
Regards.Hi, I want to update the Insurel theme from 1.6.1 to 2.0. Is it part of your support to do that update for me if I have my support license active? I want to update it, keeping my content intact and using WP Bakery (I have my own wp bakery license). Also, I want to know if the 2.0 version of the Insurel theme is compatible with PHP 8.2 or above (my hosting provider is forcing me to migrate to PHP 8.2, but it keeps saying that my website is using code not compatible with PHP 8, and only thing pending of updating is the Insurel theme)
Hello,
Thanks for reaching out to us!
Starting from version 2.0, there is a major theme update and migration to Elementor page builder. If you are ready to switch to Elementor, you need to set up the website again and re-build the content using it. Please follow the guide to update the theme to 2.0 properly – https://insurel.ancorathemes.com/doc/#update_to_v2 Theme update service is not a support part. However, Our Team is always ready to answer any questions and will help you for sure. Just submit a support ticket at https://themerex.net/support/ Also, you may continue using the previous version of the theme with WPBakery since it is fully functional for now.
Regards.
But are you sure that Insurel 1.6.1 is entirely compatible with PHP 8.2?
Is font settings broken with Wordpress 6.1? I did a clean install of the theme and wordpress and all changes I do to the font settings are disregarded. Adding custum fonts does not work either.
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Thank you for your fast answer. The problem seemed to be the cache. Now all fonts are displayed correctly.
Great! Thank you for informing us. Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice weekend!
How or where can I change the color of the menu text, normal, hover and so on?
Hello,
Thank you for choosing our theme!
Theme colors can be easily changed in the admin panel: Appearance -> Fonts & Colors.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Ho how can I change the blue lines under the titels, on this page, and others: https://quadrad.nl/wp/contacts/
Hello,
Thanks for reaching out to us!
The query you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Regards.
Hi, I want to use this InsuRel theme for an insurance agency. They like the service icons under the banner, but would prefer that is goes to a price quote link, instead of a blog post. Is this possible? Thanks in advance.
Thank you!
Hi.
I have some questions:
1) Can import demo contend and edit it by WPBakery?
2) Can I install a custom WOFF font?
Really thanks.
Hello,
Thank you for your interest in our theme!
1) Our theme includes a simple One-click demo data installation, which allows your site to look exactly as on the theme demo – http://insurel.ancorathemes.com/doc/#demo_content You can easily modify it with WPBakery page builder that is included in the package.
2) The theme allows you to apply custom fonts under Appearance > Fonts & Colors section.
Regards.
Hi, I need to create a site for an insurance agency, can I use some pictures of your demo? thank you Antonio
Hello Antonio,
Thank you for your interest in our theme!
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import.
Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
Regards.
Hello, for the over the slider background image, how can I change that? I want to replace it with a different color but I do not see any options in the code. thank you.
It’s the area on the homepage under the slider with the blue box/grey transparency.
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
hi, i bought the theme and downloaded the demo. but if i try to edit a page, bukery does not appear. I also opened a tiket.
Hello,
Thank you for choosing our theme!
Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://insurel.ancorathemes.com/doc/#theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please provide your website details at https://support.themerex.net/ticket/41215
Regards.
thanks i solved. I miss one last thing. how do i edit the section under revolution slider? the one where it says:”Select A Product And Get Started”
I’m trying to change the font for the paragraph/text and it’s not working. I’m going through the Fonts & Colors Customization tab. Is this an issue with the theme?
Hello,
Thank you for getting in touch with us!
The issue is not replicated on our side. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if your issue can be solved without support renewal.
Regards.
Thanks! I think we resolved but I’ll submit a presale question if not
Hi there – will this theme be updated to be compatible with Wordpress 5.5? Thanks!
Hi,
Thank you for choosing our theme!
The theme is fully compatible with the latest WordPress version. However there’s a conflict between WordPress 5.5 and Ess. Grid and Slider revolution plugins. For proper work, those plugins should be updated.
You may update bundled plugins with ThemeREX Updater plugin, please check this link for more information – http://insurel.ancorathemes.com/doc/#theme_update
In case you still have any issues after update, please submit a ticket at https://themerex.net/support/ – choose “Pre-sale questions” category, it doesn’t require support renewal. Our Support team will provide you with further assistance.
Regards.
Hi. How can I change the text “Brief Info” in the Team pages, and also if I want to put other thing instead the “Birth Date”, how can I change that Title?
Do yo know how to put the Skype user so the link opens Skype to make a call? just like Email button works.
Thanks in advance.
Hello,
You may change ‘Brief info’ text via theme translation: http://insurel.ancorathemes.com/doc/#theme_translationYou may enable WPBakery Page builder for custom post types in WPBakery Page builder> Role manager> post types custom> tick on Team
After that add needed info to Team page description using Page builder.
Please submit your request at: https://themerex.net/support/ – our Support team check on how to add Skype link.
Thank you in advance.Hi, my purchase code cant not active the theme
Hello,
Please submit your request at: https://themerex.net/support/ – our Support team look into that and assist you.
Thank you in advance.Hi. I want to install the Facebook Messenger Plugin. But there is the ScrollUp button in the same position. How can we move it to the other side? Please.
Hello,
Try adding this code in Appearance> Customize> Additional CSS: .scroll_to_top { bottom: 2em !important; right: 2em !important; }
adjust bottom and right value to locate button as you need.
If you have any issues or questions, please submit your request at: https://themerex.net/support/ – our Support team will be glad to assist you.
Best regardsThat Works. Thanks.
Hi, is it possible to change/translate the term “services”? So the link insurel.ancorathemes.com/services/health/ will be insurel.ancorathemes.com/XXX/health/
Hello,
Thanks for contacting us!
Let our Tech Support Team take a closer look at this feature/option to check if additional customization of the theme files is required. Please submit a support ticket at https://themerex.net/support/
Thank you!Hi,
I imported the demo, my issue is under the homepage slider (the select a product) has no blue background and the four icons have no background colour (dark grey). How do I make it the same as the demo.
Thank you
Hello,
Thank you for contacting us!
Please provide us with your website details in a ticket at https://ancorathemes.ticksy.com/ and get qualified assistance from our Tech Support.
Thank you.
How do I change the button text for “Contact Form 3”? I’m not able to find this contact form anywhere.
Hello,
Thank you for contacting us!
You can change form fields including button via theme translation: http://insurel.ancorathemes.com/doc/#theme_translationIf you have any further questions, please submit a ticket https://ancorathemes.ticksy.com/ and get qualified assistance from our Tech Support.
Thank you.
