64 comments found.
I have 3 installations of Intensity so far and all have been great! I am trying to add a sidebar to posts – I can do it using post option on each individual posts. Where can I do this for all posts? There isn’t a post section in the theme options for a global setting. Any help is appreciated! Thank you!
I have the same issue as andygradel above – the menu sometimes dissapears. The issue is that sometimes only the preload menu appears, not the main menu. I’ve used css to show the preload menu, which works on desktop, but on mobile the preload menu looks terrible when the sicknav doesn’t load. Any ideas?
Thank you for reaching out. Please send a private message with a link to your site. We’ll take a look to see what is going on. Thanks!
Hello, i have an issue in order to display mobile menù. Do you still provide support? https://ibb.co/KKYgL3P
Thank you for reaching out. Please send a private message with a link to your site. We’ll take a look to see what is going on. Thanks!
Good evening. Posting here, as the comments on the support forum are all a couple years old and not sure if anyone is actually monitoring it.
Having an issue on https://makeadent.org/ where the primary nav is randomly disappearing from the header. It’s in the source, but not showing up consistently.
Tried disabling caching and anything else which I thought might be interfering. Have you run into this with any other users?
Thanks Andy
Andy, were you able to figure out the problem? If not, send us a private message and we will take a look. There is probably some sort of conflict on the site between plugins and/or theme. Thanks!
HI. Are there any plans to update this theme so that it is compatible with php 7.2+?
I too tried to leave a support ticket, but don’t think it is working. Also filled out the form on the ‘Contact Us’ page… no response. Are you all still supporting this Theme?
Sorry, we have been on vacation over the last few weeks. We will check for your message. Thanks!
I tried to open support tickets on https://intensevisions.com/support/tickets/, but I don’t see anything in the history after submitting my consult.
My problem occurs when I install the intense plugin, it throws me http error 500
Sorry, we have been on vacation over the last few weeks. We saw your refund request and it’s approved. Sorry for the slow response.
Hello,
Does this template still have support? Why hasn’t it been updated for a year?
I would like to buy it, but if I need to know if it has support and is updated.
Is there a way to make a specific slider the default Slide Template for the Revolution Slider. Found on post pages under “Revolution Slider Options > Choose slide template”. Thank you!
Hello!
The module “Testimonies” doesn’t work 
. Only appears a space. I tried to display the Intensity testimonies and manual testimonies, it doesn’t work in any way. Do you know what could be happening? Thank you.
Sorry about the issues you’re having. It sounds like there could be a conflict. You might want to start by disabling all other plugins to see if issue is resolved. If the problem continues, please send us a private message with a link to your site and we might need access too. Thanks!
I have disabled the plugins but it remains the same. At the moment I have managed using flipping boxes but I would still like that section to work, in case I had many testimonies in the future. Now go to send the message with the data. Thank you!
I need support.. I try registration for support your page.. But your page have to bug..
I wrote registration code.. After I see to error code
Warning: file_get_contents(https://marketplace.envato.com/api/edge/IntenseVisions/baj50x80vo5qwd1upbndhsjyzzf3b0o3/verify-purchase:eb363a28-ed31-4293-9836-918f4eed41ef.json): failed to open stream: HTTP request failed! HTTP/1.1 429 Too Many Requests in /home/forge/intensevisions.com/public/wp-content/plugins/Server/IVersionWP-Server.php on line 868
https://intensevisions.com/support/Please help for documantry
best regards
Hello!
We’ll do some research on the issue you’re having. In the meantime, if you need support, please send us a message from our Profile page. You can also send us a message to support@intensevisions.com. We’ll answer the ticket from there.
We do apologize for the issue.
Hi! Unfortunately I can not register for a support ticket (error messages after trying insert to the purchase code) so I ask my question here. After installation of the template I always get a warning when I try to use the Customizer: “A non-numeric value encountered in /..../wp-content/plugins/intense/inc/plugins/ReduxCore/inc/extensions/customizer/extension_customizer.php on line 417”. I made a completely new installation and also tried to change the PHP Version but that didn’t have an effect. Can you help me? Thank you!
Hi, sorry you are having trouble with registration. We’ve seen this issue before and have had it fixed. It’s possible that it has cropped up again or you are using an older version. Please send us a private message with information about which version you are using and we’ll take a look. Thanks!
Theme is not Bootstrap 4 compatible…
Hello! You’re absolutely correct. We built the theme and our plugin (Intense) with Bootstrap 3, and haven’t updated it all yet. It’s going to be a pretty big update. Sorry about that.
Hi there, When I try to install the plug-in following purchase I am redirected to a 404 page. The status of the plug-in says activated however it does not appear to be fully installed/active?
If you haven’t already, please submit a support ticket so that we can help you get things set up and working. Thanks!
I’m unable to load the Support page, that’s why i write a comment here. I have installed the theme and then when I try to install the required “Intense plugin” i get an error. My question is, can I download and install manually?
Thank you for your question. We saw your message in support and have responded there.
Hi how can i deactivate my code? I have the website i used it on details any more
Hello! We have removed the activation, so you are free to re-activate the purchase code. Let us know if you need anything else. Thanks!
Hi there, Iam working for a customer who bought the theme..the HOVER boxes ARE not compatible on Safari Just to let you know 
Hello! Thank you for letting us know. We’ll do some testing and see what we can find. We’ll get back to you once we find out what’s going on.
SMDAgency, we tested hover boxes again within Safari and it is working as expected. There must be something else going on that we aren’t seeing in our testing. Can you submit a support ticket at https://intensevisions.com/support/tickets/ or send us a private message with a link to the site you are setting up? Thanks!
I asked 2 days ago on your forum how to replicate homepage 19. Can you please reply. Thank you
Sorry for the delay. We try to get to questions over the weekend, but sometimes are not able to. I will respond to your support message. Putting the code here will be a bit long.
Thanks!
I just set up my page and noticed that the menu, created via mega menu, doesn’t display the mobile menu in the responsive view or on a mobile device.
It just shows the regular menu and the links not being clickable.
Is the mobile menu an add on to the mega menu plug-in?
cheers in advance.
regards
andre
Hello!
Check the Mega Menu settings to see what the breakpoint is and what the other settings are. The settings are in the Mega Menu->Menu Themes->Mobile Menu (tab) options. Check this screenshot to see what settings we use on the main theme demo site.
If you need additional help, please let us know.
Thanks!
Hi,
Thanks for your response. I checked my settings and they are pretty much the same apart from color settings.
The breakpoint is set to 600px. I tried changing to 400 and 800 but nothing happend.
Is there any other place where the mobile menu needs to be enabled/activated?
Thanks
Andre
Andre,
Sorry you’re having issues.
Would it be possible to allow us temporary access to your site so we can have a look? You can submit a support ticket by going here. You will have to sign in or register. Once signed in, you can submit a ticket. If you can add login information into the ticket, that would get us going.
Thanks!
Hi,
sure you can get access to the site. Here you go:
dev.vision2print.de dev.vision2print.de/wp-admin
User: dev1 (admin role) PW: nsT3*gPnlxxH%pc%FU)wMvW(
I tried the current and “logo left- menu right” header layout and noe were showing a mobile version.
Thanks
Andre
Andre,
I’ll take a look really quickly. You’ll want to remove the user after a short time because this thread is public. I don’t want your site to get hacked. That’s why I sent the link to the support page, that way you could send a support ticket.
I’ll look at things quickly.
Andre,
I think I will have to do some local testing to track down why the mobile menu doesn’t seem to function right with Max Mega Menu plugin. It works fine for us on our demo site. For what your menu is right now, you don’t need to have that plugin activated. The plugin was on, but wasn’t actually doing anything to the menu. The menu looks the same and the mobile version works when the Max Mega Menu plugin is deactivated.
We’ll see what we can find and try to get it working better. If we track down what the issue is, we’ll let you know.
Thanks for bringing this to our attention. You might want to go in and change the password, and maybe even remove the dev1 user, so you don’t get people trying to hack the site.
Cheers for your help so far.
PW changed. Let me know if you need further access.
I just set up my page and noticed that the menu doesn’t display the mobile menu in the responsive view or on a mobile device.
It just shows the regular menu and the links not being clickable.
Mobile menu is ena
