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Hi, i can’t install any demo site http://kreatia.mx/wp/
Sometimes there are issues installing the demos by using the “Install Demos” page in the Intensity settings. These issues can be from server connection issues or a number of other things. Have you tried the “Alternate Installation Method” mentioned on our demos installation page? This method uses the “All-in-One WP Migration” plugin. It works much better and will give you all the demo content that we have for the demo. If you have any further issues or need more help, please let us know by submitting a support request.
I’ve recently noticed strange behavior in this theme when I add a VC Media Grid widget to a page. With the grid in place, the site no longer respects the font settings from the Intensity options, and it’s also messing with the logo size (scaling it to the small version, even though I have that heading feature turned off). Any ideas? I hadn’t encountered this issue before.
We’re sorry to hear that you’re experiencing these issues. Is there any way that you can send us a link to an example page that shows the issue? That would help us to be able to track down the issue. Unfortunately, we haven’t come across this issue either, so seeing an example would be helpful.
Hi there, I have a pre-sale question: Are you keeping up with the latest BuddyPress versions? Thanks, Paul
We try to keep up-to-date with all the latest plugin releases, but we we haven’t tested lately, so we are a little behind. If you have any issues at all, or notice anything that doesn’t look right, we will make sure to take care of it right away.
We will install the latest version to make sure that things appear to be all working correctly.
after installing intensity.zip, when i try to install demo i get “Sorry, something unexpected occurred during installation.”
Installing “demo” is a rather large one to install. If you want to install that particular site, the best way is to use the “Alternate Installation Method”, which can be found on this documentation page.
If you need further help, please let us know.
Hi i am having troubles editing the pages with Visual Composer. Ex: when i click on edit on a header, the edit window opens but the keeps circuling around for ever so I can not edit pages except if its a text file.
Could you login to my wp and have a look.
We can certainly take a look. Can you send us a support request with login information? We’ll take a look as quickly as we can.
I have submit a ticket 2 days ago and no reply yet. i sent me login details. I just need to start working on the website but its not letting me edit anything. Can you check my ticket and reply
I’m sorry that I haven’t answered the support message yet, I’ve been trying to close out a big project and it has been eating up my time. I will be looking into the VC issues today and will do my best to have an answer to you later today.
Hi Support still hasnt been answered. 12 DAYS and no reply. Come on
Did we not respond to your support ticket? I hadn’t added a new response here because I thought I answered the question in the support ticket. In the support ticket, I provided an updated file to drop into our plugin, that would fix the issue. If you didn’t see the support ticket, let me know.
Here’s a zip file that includes the file that needs to be replaced. Unzip the file, then place the parameter-types.php file into the following directory, inside of the Intense plugin.
I added /wp-content/plugins/ just to remind you that the change is in the plugins directory.
Please let me know if you continue to have problems. We are working on a few changes and will have the update out soon.
I just set up my page and noticed that the menu doesn’t display the mobile menu in the responsive view or on a mobile device.
It just shows the regular menu and the links not being clickable.
Mobile menu is ena
I just set up my page and noticed that the menu, created via mega menu, doesn’t display the mobile menu in the responsive view or on a mobile device.
Is the mobile menu an add on to the mega menu plug-in?
cheers in advance.
Check the Mega Menu settings to see what the breakpoint is and what the other settings are. The settings are in the Mega Menu->Menu Themes->Mobile Menu (tab) options. Check this screenshot to see what settings we use on the main theme demo site.
If you need additional help, please let us know.
Thanks for your response. I checked my settings and they are pretty much the same apart from color settings.
The breakpoint is set to 600px. I tried changing to 400 and 800 but nothing happend.
Is there any other place where the mobile menu needs to be enabled/activated?
Sorry you’re having issues.
Would it be possible to allow us temporary access to your site so we can have a look? You can submit a support ticket by going here. You will have to sign in or register. Once signed in, you can submit a ticket. If you can add login information into the ticket, that would get us going.
sure you can get access to the site. Here you go:
User: dev1 (admin role)
I tried the current and “logo left- menu right” header layout and noe were showing a mobile version.
I’ll take a look really quickly. You’ll want to remove the user after a short time because this thread is public. I don’t want your site to get hacked. That’s why I sent the link to the support page, that way you could send a support ticket.
I’ll look at things quickly.
I think I will have to do some local testing to track down why the mobile menu doesn’t seem to function right with Max Mega Menu plugin. It works fine for us on our demo site. For what your menu is right now, you don’t need to have that plugin activated. The plugin was on, but wasn’t actually doing anything to the menu. The menu looks the same and the mobile version works when the Max Mega Menu plugin is deactivated.
We’ll see what we can find and try to get it working better. If we track down what the issue is, we’ll let you know.
Thanks for bringing this to our attention. You might want to go in and change the password, and maybe even remove the dev1 user, so you don’t get people trying to hack the site.
Cheers for your help so far.
PW changed. Let me know if you need further access.
I asked 2 days ago on your forum how to replicate homepage 19. Can you please reply. Thank you
Sorry for the delay. We try to get to questions over the weekend, but sometimes are not able to. I will respond to your support message. Putting the code here will be a bit long.
Hi there, Iam working for a customer who bought the theme..the HOVER boxes ARE not compatible on Safari Just to let you know
Hello! Thank you for letting us know. We’ll do some testing and see what we can find. We’ll get back to you once we find out what’s going on.
SMDAgency, we tested hover boxes again within Safari and it is working as expected. There must be something else going on that we aren’t seeing in our testing. Can you submit a support ticket at https://intensevisions.com/support/tickets/ or send us a private message with a link to the site you are setting up? Thanks!
Hi how can i deactivate my code? I have the website i used it on details any more
Hello! We have removed the activation, so you are free to re-activate the purchase code. Let us know if you need anything else. Thanks!
I’m unable to load the Support page, that’s why i write a comment here. I have installed the theme and then when I try to install the required “Intense plugin” i get an error. My question is, can I download and install manually?
Thank you for your question. We saw your message in support and have responded there.
Hi there, When I try to install the plug-in following purchase I am redirected to a 404 page. The status of the plug-in says activated however it does not appear to be fully installed/active?
If you haven’t already, please submit a support ticket so that we can help you get things set up and working. Thanks!
Theme is not Bootstrap 4 compatible…
Hello! You’re absolutely correct. We built the theme and our plugin (Intense) with Bootstrap 3, and haven’t updated it all yet. It’s going to be a pretty big update. Sorry about that.
Hi! Unfortunately I can not register for a support ticket (error messages after trying insert to the purchase code) so I ask my question here. After installation of the template I always get a warning when I try to use the Customizer: “A non-numeric value encountered in /..../wp-content/plugins/intense/inc/plugins/ReduxCore/inc/extensions/customizer/extension_customizer.php on line 417”. I made a completely new installation and also tried to change the PHP Version but that didn’t have an effect. Can you help me?
Hi, sorry you are having trouble with registration. We’ve seen this issue before and have had it fixed. It’s possible that it has cropped up again or you are using an older version. Please send us a private message with information about which version you are using and we’ll take a look. Thanks!
I need support.. I try registration for support your page.. But your page have to bug..
I wrote registration code.. After I see to error code
Warning: file_get_contents(https://marketplace.envato.com/api/edge/IntenseVisions/baj50x80vo5qwd1upbndhsjyzzf3b0o3/verify-purchase:eb363a28-ed31-4293-9836-918f4eed41ef.json): failed to open stream: HTTP request failed! HTTP/1.1 429 Too Many Requests in /home/forge/intensevisions.com/public/wp-content/plugins/Server/IVersionWP-Server.php on line 868
Please help for documantry
We’ll do some research on the issue you’re having. In the meantime, if you need support, please send us a message from our Profile page. You can also send us a message to email@example.com. We’ll answer the ticket from there.
We do apologize for the issue.
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