Discussion on InteriArt - Furniture & Interior WordPress Theme

Discussion on InteriArt - Furniture & Interior WordPress Theme

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277 comments found.

Hello There, it seems as though your theme and or the plugins associated with it are causing errors on the site, causing it to either crash and or malfunction..possible malware. Right now our server is showing issues/malware:

wp-content/themes/interiart/functions.php wp-content/themes/interiart-child/functions.php

Does the theme need to updated? Have you received any other alerts regarding this?

BaoBui Author Team

Hi, are the theme and plugins updated to the latest version yet? If the issue is happening with the latest ones, please create a ticket or send us an email to spport@templaza.com. Our technical staff will help you figure it out.

I have a big problem with menu. it don’t work. I can’t dropdown menu. You can see here: https://www.mdminteriorismo.es/ I put off all plugins and clear cache. All is new, but your menu don’t work. Can you help me?

Now I installed Max Menu but I need theme menu

BaoBui Author Team

Hi, please send me an email to support@templaza.com and provide me with login details, I will help you figure it out.

FAST AS POSSIBLE FIX: https://ekodema.uvizija.lt/ i have imported demo 12, first of all there are different footer! and other side go to other pages like example: https://ekodema.uvizija.lt/?page_id=2162 its broken (MENU)!! https://prnt.sc/zSyH4zp1X75E FRESH INSTALL.

How to Import on One Click Demo of “InteriArt – Furniture & Interior WordPress Theme” Version 3.0.0?

Hello sir

I have install latest version theme You said 1 click install https://prnt.sc/QzJzBc2rIjG_ But I see every Layout for individual click for import https://prnt.sc/75Q5ib5mEVMr https://prnt.sc/QS6lgTvq9LLn https://prnt.sc/dE1iqVm1fbio etc… Where is proper steps in your documentation?

I have Buy this theme on 23-Feb-2022

How can I Import demo in my WordPress on Signal click. Please GIVE me proper documentation or steps.

Thank You.

BaoBui Author Team

Hi, please go to Plazart installation > Demo import > Choose the home page version you want > Click “Install Demo Data” button Select All Plugins > Click install and activate all required plugins. Then Import the data. You can just click to import 1 home page, others will be imported at once. If you have any problem with Import process, Kindly let me know. I’m willing to help you. Best regards,

Ivapix Purchased

Could you please check as there is serious bug in your plugin “Tz Interiart” which is prevent generating xml sitemaps via RankMath or YoastSEO.

Error is becouse your plugin is generating whitespace in xml “XML declaration allowed only at the start of the document”

Ivapix Purchased

require_once $tz_templates_dir . ’/partner/theme-partner-item.php’; require_once $tz_templates_dir . ’/partner/vc-theme-partner-item.php’;

require_once $tz_templates_dir . ’/banner/tz_banner.php’; require_once $tz_templates_dir . ’/banner/tz_banner_extend.php’;

Something in this files is producing an error.

Hello Friend, Thanks for your comment, please wait. We will check TZ Interiart Plugin and inform you as soon as possible.

Best Regards,

BaoBui Author Team

Hi, we did check TZ Interiart plugin and it still generates XML sitemaps with RankMath. Please create a ticket and send us your site and admin account, we will help you check the issue on our site.

Cant view any previews, they all seem to be down.

BaoBui Author Team

Hi, thanks for your interest! At the moment, the demo is under maintenance. It’ll be available in a short time.

Best regards,

Hello,

Thank you for your attention! We upgraded to new server which more powerful than old one. Now the migration is completed. You can check our theme demo again.

Please let me know if you found any issue in new demo server.

Thanks & Best Regards, Sonny

Hello -

I need support on a theme I purchased. For some reason, I get the following error message – Download failed. cURL error 28: Connection timed out after 10000 milliseconds TGMPA v2.6.1

Wordpress won’t accept the plugin for some reason and I’ve already sent an email to you ( support@templaza.com ) and haven’t heard back yet.

BaoBui Author Team

Hi, thanks for using our theme! I replied your email. Please check it out. Kindly let me know what did you do before the error happened?

Hi! I changed the domain address where the product is installed, but I cannot use this license in the new domain. please help me !!!

BaoBui Author Team

Hi, your support has expired for a long time. Please extend support first, then you’ll be able to change the domain.

Best regards,

Revolution Slider asking the activation key, please advise.

BaoBui Author Team

Hi, the theme is only included with copies of commercial plugins. You’re not allowed to get their license keys in this case. Hope you understand!

Best regards,

The site is located on a subdomain – https://example.baccabg.com/ of the main domain. When are made all settings i will transfer the site to the primary domain. The site on a subdomain now use your theme but is not activated. Does it will are visualize the main menu with TZ Header after the theme is activated ? Does the problem come from the fact that your theme is not activated?

Hello Friend,

When you change domain please go to dashboard/Plazart installation/Dashboard click delete button and active again your site.

Hello! I have a problem with your theme. With the visualization of the header with TZ Header. The menu hides half of the site. An error occurs:

Uncaught TypeError: f.attr(...) is undefined getHash https://......../wp-content/plugins/tz-interiart/assets/js/nav.js:47 getPositions https://example.baccabg.com/wp-content/plugins/tz-interiart/assets/js/nav.js:55 jQuery 2 getPositions https://......../wp-content/plugins/tz-interiart/assets/js/nav.js:54 init https://........./wp-content/plugins/tz-interiart/assets/js/nav.js:21 onePageNav https://........../wp-content/plugins/tz-interiart/assets/js/nav.js:116 jQuery 2 onePageNav https://.........../wp-content/plugins/tz-interiart/assets/js/nav.js:115 <anonymous> https://.........../wp-content/plugins/tz-interiart/assets/js/one_page.js:6 jQuery 4

My site is :https://example.baccabg.com/, All updates have been made

Hello Friend, When you change domain please go to dashboard/Plazart installation/Dashboard click delete button and active again your site.

Hello! I activated the theme but receive the same error and the menu does not work correctly: https://baccabg.com Uncaught TypeError: f.attr(...) is undefined getHash https://......../wp-content/plugins/tz-interiart.

Hello Friend,

Please read post https://document.templaza.com/how-to-submit-a-support-ticket/ and submit your ticket with your website account, i will help you check it.

Thanks.

Worst support ever! I have dozens of jobs with envato assets and I can assure you: this is the worst support I have ever encountered. If you like the work, go ahead, like me, I bought this twice, but I warn you that you will have difficulties dealing with support. If not, see: 8 days ago I warned of 3 problems occurring on my home. I’m about to deliver the work to a client and I’m in a hurry for a solution. 2 days later support responds with a question: “are you working with the latest version?”. At the same time I say “yes, I am, because the theme was purchased days before”. 2 days later support responds saying you don’t have the new version. I checked it out, and in fact it didn’t, as the new version had been released 1 day before the response and 4 days after my first help request. That is, they say it can take 2 days to respond. That way, in 1 week they answered me twice (both demanding an update that didn’t even exist). And they didn’t solve the case. In closing, I updated to the latest version from last week (do you have another one?) and the problems continue. This is all sad because the theme is beautiful.

Hello,

We are so sorry for the inconvenience you’ve had when using our theme. Regarding the update, we need to make sure that every plugins and theme in your website are the latest versions, so that we can determine if the problems were caused by the outdated theme version or not. Hope you understand.

We will check your 3 problems and inform you as soon as possible.

Thanks so much for your patience.

Best Regards,

Hi,

How can we edit how the post layout looks? As you can see in the screenshots the footer is ‘broken’ and the menu is not displayed in the header section. Also how can we remove the sidebar?

https://www.screencast.com/t/DeCN0AfXfji

oh so sorry this is my mistake. Please send it to: support@templaza.com

Thanks so much.

Best Regards,

I’ve sent it twice, please have a look, thanks

Yes, we got it. Thanks,

Hi There,

I downloaded the latest update of the theme from themeforest, but you put an old version (6.4.2) of WP Bakery (js_composer) in the theme>interart>plugins folder. Can you please fix this because you’re changelog says you did. Thanks.

Hello,

We checked our theme package again. The latest plugin version (6.6.0) has already been included. Please delete the current old plugin version and install it again via Plazart Installation part.

Best Regards,

Hi there, Can you please unset my license code, since we have migrated our website to another domain, and the license code is still linked to the old domain. Thanks

Hello,

We are so sorry but we can’t help you in this case. Each license is used for 1 domain only. And you can change the domain within the valid support time.

Because your support license expired, you could not change the domain.

Please extend the support on Themeforest, then you can change the domain.

Let us know if you need any further assistance.

Best Regards,

i have purchased this theme and i am using it at one domain. now i want to use it again but its activation key is not working. its not good. when i have purchased it so why i cant use it again ? will you resolve it ?

Hello,

Thanks so much for getting in touch. Regarding your question, each license is used on 1 domain only. If you want to use the theme on another domain, you need to buy a new license. Or you can change the domain in Plazart Installation if your support license is still valid.

Best Regards,

Hi. I have an issue on our website where the Visual Composer is not saving templates. The save template button is greyed out. This template hasn’t been updated in a while, will it break anything if I try update the Visual Composer plugin?

Hello,

Could you please send us a screenshot of the problem?

Also, please send us the website login infornation via our email (support@templaza.com) or submit a question on our forum.

Best Regards,

Hi,

After installing the demo content WP Baker is really out of date. I also installed demo 1 but many pages are missing like this one http://interiart.templaza.net/dining-room/

Hello,

For the WPBakery Page Builder, we will include the latest theme version in the next update, or you can send us the email address. We will send you the latest version.

For the demo content, pls go to Pages and check it again. Or you can send us the website login information via email: support@templaza.com or submit a question on our forum.

We will help you check it.

Best Regards,

Hello,

I have just purchased your theme and for some reason when using the demo import feature with Child theme the following do you install TZ Interiart TZ Plus Gallery Pro WPBakery Visual Composer Revolution Slider Option Tree

Now I’m no novice on theme forest but surely this should not happen for a demo import? Now the import is stuck on media download.

I shall look forward to your response thanks

Downloading installation package from /var/www/vhosts/yespropertysolutionsltd.co.uk/httpdocs/wp-content/themes/interiart-child/plugins/tz-interiart.zip…

Download failed. A valid URL was not provided.

Function ot_stripslashes not exists. Please install and active plugin optionTree to continue import it.

Re-installed using main theme files which fixed the issue. Note to anyone trying to install on child theme, dont

Hello, how can I change the number of products to show on the store page, I WANT TO SHOW ONLY 12

Hello,

Pls go to Appearance > Customize > Woocommerce > Product Catalog.

Pls check it again.

Best Regards,

Yes but I can’t put the number I want to show

Hello,

Pls go to Theme Option > Shop Option > Then, you can change the Number Column Shop Grid.

Pls check it again.

Best Regards,

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