23 comments found.
We have facing a critical error on our WordPress website. We have used “Crystalo – Architecture and Interior Design WordPress Theme”.
The website is working fine earlier. suddenly website crash and showing critical error.
I have checked and when disabling the below the plugin
“Theme Support” This plugin is compatible with this crystalo WordPress theme. The website started working fine but a lot of sections is created using with Theme “Support plugin”.
Please help us with how can we fix the issue.
Hi,
Sorry for the delay reply, because of weekend. Please note that, Right now, all support will be conducted through https://themekalia.ticksy.com/submit#100014184 our support team will help you ASAP.
Thank you very much!
I want to change the theme Main colour scheme. Why the theme main colour is not working? Somebody please help me its very urgent. I also poste a ticket for this but no reply.
Solved Thanks Support Team
Thanks.
Really nice WP theme! User friendly demo content and thanks again for the help with the PHP errors/issues ThemeKalia!
Hi,
Thanks a lot for your feedback ☺️.
Crystalo – Architecture and Interior Design WordPress Theme https://themekalia.ticksy.com/submit/ Product Not Available Under Support Section
We have recently purchased this theme, We are having problem with the HomePage3 Header. On your Live Version the header is working fine and we want our header to be working same as on Live Version. Unfortunately, the header is sticky as we open the website it shows up the required header but after scrolling the website it becomes sticky and we searched but can’t find any option to turn of the sticky header.
Please let me know how to contact you via support regarding Crystalo Theme. Looking forward for a positive and prompt response. Thanks
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://themekalia.ticksy.com/submit#100014184 our support team will help you ASAP.
Thank you very much!
I’ve posted a support ticket at themekalia, and still didn’t get any response yet
You will get it soon.
Well, it’s been 9 days since I didn’t got any solution from you guys and that’s not a professional at all. The theme was broken at the beginning of installation, and I was unable to do anything by myself unfortunately. I can give you a day more or you will need to approve me the refund request.
Hi, Please give the ticket ID.
There is a problem when I report the demo that does not work and I cannot find the demo appearing to me. Please solve
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://themekalia.ticksy.com/submit#100014184 our support team will help you ASAP.
Thank you very much!
I have successfully paid for the template … but when installed (Installing the Theme of the uploaded file: themeforest-1S0qWEdH-intexure-interior-design-wordpress-theme.zip Unpacking package …
Installing theme …
The package cannot be installed. The theme does not exist in the style.css stylesheet.
Theme installation failed.)
why??
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://themekalia.ticksy.com/submit#100014184 our support team will help you ASAP.
Thank you very much 
I have arrived at payment by credit card for this template, but my account has been unlocked, I have asked the customer service but found no answer … I hope there is a solution for this
Hi,
Please contact envato for payment issues,
Thanks
Rowan (Market)
Jul 7, 2020, 12:12 AM GMT+10
Hi,
Regrettably, after further investigation, we’re using our discretion and will not be re-enabling your account.
Please note, your most recent order has been voided by our payment system, so no funds have been taken from your account.
Regards,
Envato Market Help Team ...........
.....there is no information why they cannot activate my account….
what can be helped follow up to admin envato??
Hi,
Please reply them with your queries.
It is basically impossible to install (import) the demo content of this template. Neither the .xml file nor the “one click-demo” features are functional. This likely because they pull the content in from another website instead of the original files being included in your template package. I probably will abandon the template and not purchase from this distributor for this reason. What a shame…
Hi,
Sorry for the inconvenience. Please submit ticket here – https://themekalia.ticksy.com/submit#100014184 our support team will help you ASAP.
Thank you very much!
Not able to import demo.xml file its taking lot of time and throwing 404 error
Hi, Please send us a support ticket. Our team will check it.
Hi there you’ve been helpfull answering my questions on the support but I need last info and I’m still waiting. hope you can help me.
HI, You will get the reply soon.
unfortunately I didn’t receive any answer..Hope you can help me soon. Thank you
Hi, Please give the ticket ID. We will check the status and will set some priority.
Hi there unfortunately I didn’t get any answer and my problem is quite urgent. I give you the tickets (I opened more than one hoping to receive answers): #2332143 #2372552 #2351323 Hope you can help me. Thanks
Hi there, is there any support team that will reply faster? I have create a ticket but seem no body reply. Please assist me. and Thanks a lot for your amazing theme!
Hi,
Thanks for your valuable purchase. We replied your ticket.
Woocommerce shop does not display products
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://themekalia.ticksy.com/submit#100014184 our support team will help you ASAP.
Thank you very much!
THEME NOT FOUND IN DOCUMENTATION
Hop you are doing well,we purchased word press theme from theme forest,when we are going to check theme it’s not found ,we haven’t Found child them and parent theme.we follow your theme documentation step and we attached snapshot for that please check it.
Please revert us as soon as possible
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://themekalia.ticksy.com/submit#100014184 our support team will help you ASAP.
Thank you very much!
Thank you for your positive reply we haven’t found any theme please help us as soon as possible
I’m going to type this one more time so you understand. I NEED YOU TO APPROVE MY REFUND REQUEST. Your theme is not working out for me. Child Theme is missing, Data Import does not look like your Demo Preview, Your Customer Support response time takes many days for you to respond. AND your theme has compatibly issues with some of the WooCommerce Extensions that I need to use.
Stop telling me to submit my inquiry from your Ticksy support system. I have done that several times already. Do you understand?
Please process my refund request. Thank you!
Hi, Please give the support ticket ID. We will check the issue. If we can’t fix it, you will get the refund.
Alright, I’ll give you another chance to fix and help resolve a list of issues that I’ve just submitted on a new Support TICKET #2099266
Let me know soon please. Thank you.
Menu isn’t mobile. How do you fix this?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://themekalia.ticksy.com/submit#100014184 our support team will help you ASAP.
Thank you very much!
Hi, some pre-sale questions:
1) The Shop powered by WooCommerce? Or something else? Didn’t see WooCommerce listed in your description
2) No WPBakery Page Builder? King Page Builder only?
3) Theme update via Envato Toolkit? And what about the Bundled Plugins? I’ll be using Child theme
4) Your Support Hours? Time Zone please, Thanks.
5) The $19 price expires when?
6) Only one Footer Style?
Let me know. Thanks!
Hi,
Thanks for your interest.
1) shop is wocommerce 2) king composer only 3) theme update via envato toolkit 4) 24 hours forum suport 5) $19 is promotional price 6) 2 types of footer. Check home 1 and home 3
Thanks
King composer is similar to WPBakery yes? You should include the WooComerce in your theme profile description so customer don’t get confused like I did. Promo Prices expires when? This Saturday?
Hi,
yes, king composer is similar to wp bakery. And updated woo commerce in description Promo price expires in 2 days.
Hi, I just purchased your theme. I tried to send some questions via your Support System Ticksy.com but the Intexuture theme is not shown on the Product Category, so I couldn’t verify my purchase.
So I sent a direct email to: support@themekalia.com
Please response to my questions and issues as soon as you get a chance. Thanks!
Also, how come Slider Revolution from your Theme Zip shows version: 5.4.8.1
Is it not compatible with the latest 6.0.6? And when will you have this available. Thanks.
Forget it. Please go ahead and approve my refund submission through Envato. Thank you.
Hi, Please check now and send your question via our support center.
No that’s okay. I had submitted a refund request through Envato. Please go ahead and approve my request. Thank you.
I’m still waiting on a response from you for the approval of my refund request. Please do it soon. Thank you.
Awesome Work, Good luck with sales
Thanks
Nice Work!
Thanks
Incredible work! Good luck!
Thanks
