130 comments found.
I just download The Theme form Elements I just need help to import the demo Data i read all the instructions and try all the methods with no luck. Its all i need thank you
Hello,
Do you get any errors durig the dummy data import? Could you please be more specific?
Best Regards,
Hi I just wanted to ask if you will do an update of the theme for compatibility with wordpress 5.4.1 thank you very much
Hello,
The theme is compatible with most recent Wordpress version. Feel free to update it. But please make sure to make the full site backup first.
Best Regards,Hello,
I just recently updated the theme to the latest version (1.7.2) and when i try to update the wpbakery page builder from 5.3 version to 6.2.0, i get the error:
“To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder.”
Any thoughts why this happens?
Best Regards, Efstathiadis Efstathios
Hello Efstathiadis,
You have received WPBakery plugin bundled with the theme so it is fully functional without the activation. New plugin versions are included in next theme or you can receive them whenever you need the update via tickets. Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ and provide your purchase code. This does not require support renewal. Thank you!
Best Regards,Hi,
I purchased this theme and read documentation, tried to follow the steps in documentation but I ran into couple of issues:
1. I was trying to change ‘logo fixed’ in theme options but it did not reflected changes in Frontend. If I check in theme options I can see a different image selected then what came with Demo data but in frontend its still using logo from wp-content/2016/06/ folder!! Cleared cache but still no luck.
2. Another issue, an Invalid JSON issue is coming in Essential Grid plugin code when ‘AdminEssentials.setInitMetaKeysJson(’’);’ is called, which is breaking Jquery in WP Admin backend and everything related to Jquery has stopped working. As a result of this Visual editor also has stopped working in WP Admin Backend. I am using Home 1 page template from demo as default home page and that is using gallery3 from essential grid which is giving an Issue I suppose!
Please help. Thanks in Advance.
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Hello,
After i updated the theme, the map that was above the footer in my contact page, disappeared. The API key is created and installed correctly. But after the update the feature appears blank.
The page with the problem is here: https://www.prelium.gr/epikoinwnia/
Any thoughts why this happens?
Best Regards, Efstathiadis Efstathios
Hello Efstathiadis,
Could you please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (it does not require support renewal) for further research on the issue.
Best Regards,Dear Team Essential Grid Plugin doesn’t work with WordPress latest version (5.5) So please share the Essential Grid Plugin latest version
Hello,
Could you please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (no Purchase Code is required) to get the most recent Essential Grid plugin version.
Best Regards,I updated the theme recently now visual composer isn’t working any more only wierd code. How can I get visual composer back to edit
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions:
http://invetex.themerex.net/doc/#themerex_updater(please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
Regards.
I’ve installed and uninstalled the theme multiple times now it says it has errors. It’s frustrating and need the visual composer as I need to work on edits. I don’t want to pay for another 6 months when. it was just a simple update now website doesn’t work uggghhhh 
I need help and need my visual composer back. It’s giving me something not normal
Hello,
You may receive new plugin versions without support extension. Please submit your request at https://themerex.net/support/ using option “Presales Question” and provide the purchase code in the message body. Our Tech support team will help you with WPbakery update.
Regards
Ok will do sorry for the delay!
Hey there! WPBakery Page Builder Plugins is not update to date. Can you update it in the package? thank you!
Hello,
Thank you for contacting us!
Please update all the bundled plugins to the latest version using Themerex Updater plugin included in the package. Here are the detailed instructions: http://invetex.themerex.net/doc/#theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
Regards.
Hi Nice theme I got it from envato elements but I have a problem visual page builder isn’t available I mean I’ve been using wpbakery in many websites but in this theme it’s not like the others , there’s no drag and drop option, it just shows codes, there’s no way to enable wpbakery page builder in page editing Could you please help what should I do?
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://invetex.themerex.net/doc/#theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
We recommend making a full backup of your website before any updates.
Regards.
thanks but I got it from envato elements so I don’t have purchase key to use themerex updater, could you tell me what can I do?
Our Tech support team can send you the latest version of WPbakery Page Builder whenever you need the update. You may use option “Presales Question” at https://themerex.net/support/ and provide the name of the theme in the message body. Our Tech support team will help you as soon as possible.
Regards.
When I go to a page in the editor and scroll down to post options … none of the options under “theme options” are clickable. This is making it difficult to modify pages. What can I do to fix this?
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/25960
Regards.
