134 comments found.
I just download The Theme form Elements I just need help to import the demo Data i read all the instructions and try all the methods with no luck. Its all i need thank you
Hello,
Do you get any errors durig the dummy data import? Could you please be more specific?
Best Regards,Hi I just wanted to ask if you will do an update of the theme for compatibility with wordpress 5.4.1 thank you very much
Hello,
The theme is compatible with most recent Wordpress version. Feel free to update it. But please make sure to make the full site backup first.
Best Regards,Hello,
I just recently updated the theme to the latest version (1.7.2) and when i try to update the wpbakery page builder from 5.3 version to 6.2.0, i get the error:
“To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder.”
Any thoughts why this happens?
Best Regards, Efstathiadis Efstathios
Hello Efstathiadis,
You have received WPBakery plugin bundled with the theme so it is fully functional without the activation. New plugin versions are included in next theme or you can receive them whenever you need the update via tickets. Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ and provide your purchase code. This does not require support renewal. Thank you!
Best Regards,Hi,
I purchased this theme and read documentation, tried to follow the steps in documentation but I ran into couple of issues:
1. I was trying to change ‘logo fixed’ in theme options but it did not reflected changes in Frontend. If I check in theme options I can see a different image selected then what came with Demo data but in frontend its still using logo from wp-content/2016/06/ folder!! Cleared cache but still no luck.
2. Another issue, an Invalid JSON issue is coming in Essential Grid plugin code when ‘AdminEssentials.setInitMetaKeysJson(’’);’ is called, which is breaking Jquery in WP Admin backend and everything related to Jquery has stopped working. As a result of this Visual editor also has stopped working in WP Admin Backend. I am using Home 1 page template from demo as default home page and that is using gallery3 from essential grid which is giving an Issue I suppose!
Please help. Thanks in Advance.
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Hello,
After i updated the theme, the map that was above the footer in my contact page, disappeared. The API key is created and installed correctly. But after the update the feature appears blank.
The page with the problem is here: https://www.prelium.gr/epikoinwnia/
Any thoughts why this happens?
Best Regards, Efstathiadis Efstathios
Hello Efstathiadis,
Could you please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (it does not require support renewal) for further research on the issue.
Best Regards,Dear Team Essential Grid Plugin doesn’t work with WordPress latest version (5.5) So please share the Essential Grid Plugin latest version
Hello,
Could you please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (no Purchase Code is required) to get the most recent Essential Grid plugin version.
Best Regards,I updated the theme recently now visual composer isn’t working any more only wierd code. How can I get visual composer back to edit
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions:
http://invetex.themerex.net/doc/#themerex_updater(please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
Regards.
I’ve installed and uninstalled the theme multiple times now it says it has errors. It’s frustrating and need the visual composer as I need to work on edits. I don’t want to pay for another 6 months when. it was just a simple update now website doesn’t work uggghhhh 
I need help and need my visual composer back. It’s giving me something not normal
Hello,
You may receive new plugin versions without support extension. Please submit your request at https://themerex.net/support/ using option “Presales Question” and provide the purchase code in the message body. Our Tech support team will help you with WPbakery update.
Regards
Ok will do sorry for the delay!
Hey there! WPBakery Page Builder Plugins is not update to date. Can you update it in the package? thank you!
Hello,
Thank you for contacting us!
Please update all the bundled plugins to the latest version using Themerex Updater plugin included in the package. Here are the detailed instructions: http://invetex.themerex.net/doc/#theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
Regards.
Hi Nice theme I got it from envato elements but I have a problem visual page builder isn’t available I mean I’ve been using wpbakery in many websites but in this theme it’s not like the others , there’s no drag and drop option, it just shows codes, there’s no way to enable wpbakery page builder in page editing Could you please help what should I do?
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://invetex.themerex.net/doc/#theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
We recommend making a full backup of your website before any updates.
Regards.
thanks but I got it from envato elements so I don’t have purchase key to use themerex updater, could you tell me what can I do?
Our Tech support team can send you the latest version of WPbakery Page Builder whenever you need the update. You may use option “Presales Question” at https://themerex.net/support/ and provide the name of the theme in the message body. Our Tech support team will help you as soon as possible.
Regards.
When I go to a page in the editor and scroll down to post options … none of the options under “theme options” are clickable. This is making it difficult to modify pages. What can I do to fix this?
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/25960
Regards.
theme requesting for licence when editing . Could you please send me the key
Hello,
Thank you for contacting us!
Please be advised that only the direct plugin buyers can officially activate WPBakery Page Builder with a license key. But you have WPBakery Page Builder included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get. There is no need to buy the plugin separately.
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://invetex.themerex.net/doc/#theme_update
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/42286
Regards.
Support
Themerex Portfolio
Website
Hi, i have moved the invetex theme to a different domain, but now the revolution slider needs an activation code…Any ideas how i can fix this?
Hello,
Thank you for contacting us!
Please be advised that only the direct plugin buyers can officially activate Revolution Slider with a license key. But you have the plugin included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get. There is no need to buy the plugin separately.
To avoid any issues, bundled plugins should be updated using Themerex Updater plugin included in the package. Please review the detailed instructions: http://invetex.themerex.net/doc/#theme_update
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Jsut a question, we need to launch our website and the only missing detail is this: https://snipboard.io/NQnscS.jpg how can we remove this login button ? Thanks! And congrats for theme, we just finished to built our site on this theme and worked perfectly!
Hello,
Thank you for choosing our theme and your feedback! Much appreciated!
Could you please create a support ticket at https://themerex.net/support/ ? Our support team will gladly assist and guide you.
Regards.
We just need the direction to remove the login button please, can you please provide here? As you can see our theme expired, we do not want to pay 40 $ just to know how to remove the button, please if you can tell us how to remove. Thank you
Please add the following lines to Appearance -> Customize -> Additional CSS:
.header_mobile .top_panel_top_user_area {
display:none !important;
}
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
It didn’t work, still showing LOGIN button on the menu
Could you please clear the cache on the site and in the browser? To check if the code was added correctly, the Tech support team has to look into it in the Dashboard. Please provide Wordpress admin details in the support ticket at https://themerex.net/support/
Regards.
We did clean and still showing login button. How can we send the wp credentials please? Is that possible to open the ticket with the support expired ? Thanks!
The code works properly on our end. Unfortunately, our support assistance is provided via support tickets only. To get more details on how to obtain support, please submit a ticket with the purchase code to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Good day! Can’t change the photo in the gallery because the script in the theme or plugin is broken? Need to install another plugin?
Hello,
Thank you for getting in touch with us!
Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/ Our team will assist you with the issue.
Thank you!
Hi!
http://theme.wmi.biz.ua/ Domain What else is required, write?Hello,
Thank you for contacting us!
Our Support Operator will need to access your website dashboard and files on your server to check this issue. Could you please provide your website login details in the support ticket at https://themerex.net/support/ ? Thank you!
Regards.
