oitentaecinco supports this item


238 comments found.


bvh666 Purchased

Hi, I bought the theme and wanted to know how to remove (or change) the message “Learn More about xxxx” that appears when hovering an icon box. I tried to create a support case for this, but my purchase code is not being accepted (although I’m 100% sure it’s correct and support is still valid). Thanks for helping me out here …

Hello there.

Please take a look into the chapter 3.5 of the documentation file. It explains how you can translate (or in this case how to modify) the theme labels.

Hope this helps.

If you still need help and you still can’t use the support platform, please send an email to pedro.oitentaecinco@gmail.com and attach your license code.

Thanks in advance.

I am having a problem with Tabs and the Accordion. The main tab or section loads properly, but none of the other ones do. If I change tabs or section to one that is not loading and refresh the page, it does then load. Any thoughts?

Hello there. Please contact our support team: http://oitentaecinco.ticksy.com Thanks in advance.

Are you updating this theme for WP 4.5 and the latest VC version?

We have already submitted the new version of the theme on ThemeForest, but we are still waiting for the approval. Meanwhile if you want, contact our support team: https://oitentaecinco.ticksy.com they will help you with that.

Kind Regards?

The update was already approved! Kind Regards!

I bought the invicta theme and comes with the Visual Composer component that has stopped working telling me I should turn but this worked properly has to do with renewing support ie unsupported operation component Visual Composer is disabled to change my place. Thank you.

Hello there.

I’m sorry but I haven’t understood your question. Anyways, confirm that you have the latest versions (of Invicta & VisualComposer) installed.

If you need further help, please contact the support: http://oitentaecinco.ticksy.com

Kind Regards

Is there something I should do to update visual composer that was bundled with the theme when I purchased it? After some recent updates it simply displays a message saying “loading, please wait”.


Yes, you should update Invicta + Visual Composer in order to maintain compatibility with the last version of WordPress (4.5).

Re-download the Invicta package from your ThemeForest account, and upload to your installation the new versions of the theme and the plugin.

If you need further help, please contact the support team: http://oitentaecinco.ticksy.com

Best Regards

excellent, thanks


Belosol Purchased

Hi. Just a reminder to update your homepage of Invicta to show the latest update. The reason why I haven’t updated yet was because I wasn’t notified of a new update and I checked the homepage of the Theme and it showed Oct 2015 as the last update. Thank you for updating the theme :)

Thank you Belosol!!


I have purchased 7 licences of your invicta wp theme, and create 7 websites in different servers.

After updating to WP 4.5, I faced a bug regarding Visual composer. The bug was that VC editor did not load on the backend, when edit/create posts. I download the new updated theme and installed ONLY the new VC version included in themes files.

After updating to new VC version I am facing an odd bug which i cannot overcome, but not in all of the websites/servers.

When add an image with link visual composer creates?? ?onclick=”custom_link” for each image link, in the editor. If I add more than one image with link , i get ERR_CONNECTION_RESET error when i save the page.

Failed to load resource: net::ERR_CONNECTION_RESET load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,wp-a11…:4 POST http://www.domain.com/wp-admin/admin-ajax.php

If i just keep only one onclick=”custom_link”? for one image and remove the rest, from the html editor the page is being saved successfully?!

I am using: WP 4.5 / invicta ???1.2.0 version / VC 4.11.2 in both

Have you faced this bug before? Could you propose a solution? What could i do to overcome this issue?

Kind regards,


Hello there.

You should also update the Invicta theme to it’s latest version. If the problem subsists please contact the support team. http://oitentaecinco.ticksy.com

Kind Regards

With the latest 4.5.2 update for Wordpress the theme is not functional and does not load the pages.

To keep thecompatibility with WordPress 4.5, you should also update the Invicta theme (v2.8) and the VisualComposer plugin (v4.11.2). Regards.

I did, thank you. I was about to say it. :) Fast reply!

You’re welcome.

Where exactly can I download the latest update?

You can download the latest update from your ThemeForest account (downloads section). Kind Regards.


Belosol Purchased

For some reason my color settings reset to standard settings, even though in the Theme Settings on WP-ADMIN, I see the color that I choose to change. Strange


Belosol Purchased

My support ended. When I first got the theme, it was under the agreement there was support. Envato changed this policy.


Belosol Purchased


Envato been changing a lot of game rules during the last few months. Almost all of them not good for authors. A few of them not good for customers.

However, keep in mind that support services were never “under agreement”. It has always been optional. Only now support is paid and is “under agreement”.

If your site worked well for so many months and suddenly it stopped working, probably it is something related with some operation you made recently. Try to rollback those last operations. Update the theme, the plugins, etc… Check your server settings.

If you really need our help, you will really have to be under the support-program.

Hope you understand.


I am having a problem with the theme. The visual composer pluggin that came with the theme is no longer working. I have tried updating both the theme and pluggin via my ftp but no success? Happy to pay for support if this is outside my original purchase scope but I thought that updates were part of the original purchase? TIA

Hello there

If you have updated your WordPress to version 4.5, you will have to update the theme and the visual composer plugin.. The old Visual Composer is not compatible with the latest version of WordPress.

So you should update.

As you said, updates are part of the original purchase. If you re-download the theme from your themeforest account, you will always grab the latest version of the theme + bundled plugins.

If you are having issues uploading files via FTP, that’s a different question. Probably that’s an issue with your server, not with the theme.. I recommend you to contact your hosting support. You might not need to extend your ThemeForest support license.

Kind Regards


Evelyn7 Purchased

?Hello+ I have misplaced the link for the video tutorials for Invicta Theme, and I cannot find them in the downloaded files (of my 3 purchased copies). Please send me a link to those. Thank you very much! +ES

Hy Evelyn. The links are at the end on the item page: http://themeforest.net/item/invicta-wordpress-theme/6155540


Evelyn7 Purchased

Awesome! :) Thanks!

You’re welcome.

I am facing problem/error when edit/create a page.

The error appears when I add images with links. It seems that – onclick=”custom_link” – creates the error :

Failed to load resource: net::ERR_CONNECTION_RESET load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,wp-a11…:4 POST http://www.domain.com/wp-admin/admin-ajax.php

If i delete the – onclick=”custom_link” – from the images using the html editor, pages are saved properly.

I have installed the latest theme version, VC and WP 4.5.1 .

Have you ever faced something similar?

Kind regards

Hello there.

For support questions, please contact the support team: http://oitentaecinco.ticksy.com And, to agilize the process, at the moment you open the ticket, please provide a temporary wp-admin account to your site.

Kind Regards


Evelyn7 Purchased

?Hello+ I updated the Invicta Theme and the Page Titles re-appeared! So I went to my older ticket: https://oitentaecinco.ticksy.com/ticket/426049?

And attempted to view the provided answer/link: https://oitentaecinco.ticksy.com/%22https://oitentaecinco.ticksy.com/article/1746//%22?

But, it says “nothing here, sorry!”—So… I cannot remember what that response was to make the page titles go away and I cannot access the provided answer… Please advise. Thank you! +ES

Hi Evelyn. Here is the hyperlink you are looking for: https://oitentaecinco.ticksy.com/article/1746/

Kind Regards


Evelyn7 Purchased

Thank you very much! :)

The version of Visual Composer (v4.7.4) included with the current version of the theme (v2.8.1) is not compatible with WordPress 4.5.x.

When installed (Invicta 2.8.1 on WordPress 4.5.3) the Visual Composer editor doesn’t load.

Hello there.

The version of Visual Composer currently included with the theme is: v4.11.2.1 And this version is compatible with WordPress 4.5.3. Please update it.

Kind Regards.

Hey! This may be a silly question but how can I change the color on the separators? I can not for the life of me find it in the Theme Options “Styling” section.

Found it! Nevermind.

Great theme!

We’re glad you found it! Kind Regards.

Hi Is it compatible with WP 4.6?

Yes, it is. Kind Regards.

I have purchased this theme 4 times (today was the 4th), but when I go to the support page, it says that I haven’t purchased any products. It doesn’t give me any option to enter my purchase code.

I am having a problem with the new installation where none of the or or tags are being honoured (i.e. they aren’t showing up in the live site). You can visit the site here – http://merilynsimonds.com/books-unpacked-blog/

Please advise (on both accounts) – thanks, Carol

Hi Carol.

On the support system you don’t need to enter the purchase code anymore. Now you are supposed to login on envato and then be redirected to the support page. Try to log out and login again, please.

If you still not able to open tickets, please send a direct messas to our account through our Themeforest’s profile form with a temporary wp-admin access to your site so we can take a look.

Thanks in advance.