88 comments found.
Hi, Can I pay for each reservation of a class or is it just a reservation?
Hello,
Thank you for your interest in our theme!
Absolutely! The template contains Booked Appointment plugin that allows you to add payment capabilities with ‘Payments with WooCommerce’ addon that is included in the package. For more information, please check https://boxystudio.ticksy.com/article/3820/
Regards.
Hello, by mistake I have put the product in the cart twice and I have bought twice. I need to return 1, how can I do?
Hello,
Thank you for choosing our theme!
You may use the following form to submit a refund request: https://themeforest.net/refund_requests/new. The manager in charge will get back to you.
Regards.
Plugin BOKED not possible activate
The Font Awesome plugin caught a fatal error: A theme or plugin tried to initialize Font Awesome, but failed.
Your WordPress server failed trying to send a request to the Font Awesome API server.
The issue is connected with the last Booked update. As per the plugin author, try to disable and re-enable Booked plugin. If the issue persists, please submit a ticket at https://themerex.net/support/ Our Support Team will assist you as soon as possible.
Regards.
Hi there,
I bought this template without knowing that it was build in WordPress. So, I would like to know if you can deliver a HTML version, please.
Thank you.
Hello,
Thank you for contacting us!
I shuld say that HTML files are not included in the package. Our Customization Studio can create the HTML version of the theme, to get a quote please submit a ticket at https://themerex.net/support/ and choose “Get a free quote” category.
Regards.
Good day
My support license for this theme has expired, but I’m hoping you can help me?
After the recent WP update, the content does not display on my site. There is just a white page. Everything is still functioning in the backend.
Your assistance would be greatly appreciated.
https://linbrofitnesspark.co.za/Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Thank you! I will contact them.
Hi I installed Elementor but it could not load because of your theme. Do you have any solutions?
Hello,
Thanks for contacting us!
Our template is built with WPBakery. It is a user-friendly visual composer that allows you to create any layout you can imagine with intuitive drag and drop builder – no programming knowledge required.
In case you experience any difficulties using this plugin, our Support Team will be happy to assist and guide you.
Also, our Customization Studio would be glad to help you with theme conversion to Elementor.
To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
Regards.Hi
I know the them is fully compatible with Visual Composer. That is not a problem. But I need to create some pages that need Elementor. I need to install Elementor to run concurrently with VC but there is a problem loading Elementor when a new page is created with Elementor because the them conflict. Can you check and fix it so that it can work together with VC?
I will also get a quote from you…
Cant edit pages.. install is brand new
Hello,
Thank you for contacting us!
Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://ironfit.ancorathemes.com/doc/#theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr for WordPress 5.6.
In case the issue persists, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
I cannot wp bakery to work on the backend editor or the frontend editor sections. I tried to use your support ticketing system but it refused my purchase code
Hello,
Thank you for choosing our theme!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://ironfit.ancorathemes.com/doc/#theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr for WordPress 5.6.
In case you experience any difficulties, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. It does not require purchase code verification. Our Tech Support team will be glad to assist you.
Regards.
That worked perfectly. thank you
Hello-
My support license for this theme has expired, but I’m hoping you can help me without much trouble to get a site back up.
After the recent WP update, the content does not display on my site. The header and footer areas are fine, but page content is throwing a 404 error. When I go into the page to edit it in the admin area, the content is there.
Any assistance you can provide would be greatly appreciated.
https://southsideathletic.com/OK thank you, I will do that now.
Hi. Great theme. However theres a problem. There is a Google Map on the homepage which you cant remove or change. How can I remove or change it? Thank you.
Hello.
You can change address for map and other settings in Appearance> Theme options> Footer> (enable showing Google map)
If you would like to hide map from Homepage, please navigate to Pages> Home> Edit> Post options> Footer> Show Google map – no
If you have any further questions, please submit your request at https://themerex.net/support , so our Support team assist you.
Thank you.Wrong account, reposting.
theme supports RTL?
Hello,
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default. Additional rtl stylesheets are needed for RTL support. If there is a need, our Customization studio can create them for additional fee. To get a quote, please submit a ticket under “Get a free quote” tab at https://themerex.net/support/ .
Thank you for understanding.Hi, I have problems with the Booked plugin, I don’t know if after the last update of the theme but the fact is that in any version of booked that I install (1.9, 2.23, 2.26) the site takes more than 20 seconds to load any page , while if I deactivate the booked the site loads all pages quickly. Can you tell me what I can do?
thanks!
Hello,
Thank you for contacting us!
Website loading time depends on many factors like server response time, image optimization, caching etc.
If you check the demo preview page (with Booked enabled) using Pingdom speed test, it is loaded in 2 seconds: https://prnt.sc/sud4na
Please submit a ticket at ‘Pre-sales Questions’ tab at https://themerex.net/support/ – our tech support team will point you to steps on improving website performance.
This doesn’t require support renewal.
Hoping for your cooperation!Hello,
I have a pre-purchase question, is it possible to setup fee for the booking and also pay this fee through Woocommerce gateways?
Thank you!
Hello,
We appreciate your interest in our theme!
Yes, you may connect WooCommerce with Booked using this free add-on: https://boxystudio.ticksy.com/article/3820/ Best regardsHi there. Is this theme still being developed. The last update (1.5) was 9 months ago so many plugins are really old versions.
Hello,
Sure, this theme is still supported.
New theme update (1.5.1) is currently in progress and will be released in a while.
Meanwhile we can provide with new versions of plugins by request at https://themerex.net/support/
Thank you for understanding.Hi, I purchased this theme. But it is not responsive on smaller devices. My settings are all set to responsive in theme options. Please help.
Hello,
Thank you for contacting us!
The theme is fully responsive.
Please provide us with your website details in ‘Pre-sale question’ tab at https://themerex.net/support/ – our Support team look into the issue.
This doesn’t require support renewal.
Thank you in advance.Hi, I’m looking for buy this theme, but wanted to ask if there’s a solid plugin that will help me make it a dual language site. The main site will be in English, and some of my users will want to switch to a Hebrew site.
Hello,
For creating multi-language website we recommend using WPML plugin: https://wpml.org/It’s fully compatible with theme.
The theme has a left-to-right text direction by default. Additional rtl stylesheets are needed for RTL support. If there is a need, our Customization studio can create them for additional fee. To get a quote, please submit a request at ‘Get a free quote’ tab at https://themerex.net/support/
Thank you in advance.Hello, I tried to install ironfit to fitlabs.co but every time there was problem, could you plz help me
Hello,
Thank you for choosing our theme and contacting us!
If you try to install the wrong files you will get missing styles.css file error. This is the most common error meaning you are trying to install incorrect package.
Before installing the theme please make sure you unpacked the archive and extracted theme files. After unzipping the archive you will see the following files: http://ironfit.ancorathemes.com/doc/images/unzipped_theme.pngIf you are installing your theme from the WordPress theme installer, but get a message that says “The Link you followed has expired”, this means that your web server is configured with PHP settings that are too low to allow the theme ZIP file to upload. Specifically, PHP is configured to a maximum file upload size limit at 8 megabytes or less. Thus, the web server is rejecting the upload. WordPress is giving you a rather ambiguous message in response. This is not a theme fault or bug.
There two ways to solve this problem.
You can either get your web host to increase your upload_max_filesize to 32M.
Here is the guide: https://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/
Alternatively, upload the extracted theme package via an FTP:
- Log into your web server with FTP client software - Unzip the ironfit.zip file and ONLY use the extracted /Ironfit theme folder - Upload the extracted /Ironfit theme folder into /wp-content/themes folder - Activate the newly installed theme. Go to Appearance > Themes and activate it.
If you still have issue with that, please submit a ticket at https://ancorathemes.ticksy.com/ – our support team will be happy to help.
Thank you.Hi there,
I am looking at purchasing this theme, can you please confirm the below functionality is available.
- When customer books a booking, can the site take payment? - If customer buys a meal plan, can this be sold, payment taken on site and then emailed to customer?
Thank you!
Hello,
Thank you for your interest in our theme!
If you need a payment option for booking calendar, you can install a free add-on for Booked Appointments plugin: https://boxystudio.ticksy.com/article/3820/All selling features are implemented via WooCommerce plugin. You can create a product called ‘Meal plan creation’ for example. When a customer buys this services, website admin will send email with meal plan for this person.
Please let me know if you have any further questions. Have a nice weekend!Hi there, Our site was working updated to new WP Then got a Server error it seems to be Grid and slider now they are disabled the site works but i cannot update the theme as get a server error again
Hello,
Please make sure that memory_limit value on your server is 256M.
If the issue is still presented, please submit a ticket under “Pre-sale Questions” category at https://ancorathemes.ticksy.com/ , specifying your purchase code in ticket, so our Support team provide you with new versions of plugins to update.
This doesn’t require support renewal. Thank you.Hi,
There’s any way to customize the schedule page: http://ironfit.ancorathemes.com/schedule/ to work annual ? I need let users filter for each month ! And in this area http://ironfit.ancorathemes.com/coaches/ is possible to add a filter to help users find the correct coach easy?If the answer for the above questions are no, did you guys do custom job? How can I get the price to made this changes in the theme for us?
Only after these answers I can proceed to buy the theme!
Thanks!
Hello,
Thank you for your interest in our theme!
There is no such filter option for described sections.
But you may use Tabs shortcode to put needed content to each tab:
http://ironfit.ancorathemes.com/doc/#sc_tabsFor example, you add 4 tabs. Each tabs is named as needed category. Add Team shortcode to specific Tab.
When visitor clicks on some tab – it displays specific coach that you’ve added to that tab.
Also our Customization studio can implement that for you. To get a quote, please submit your request at https://ancorathemes.ticksy.com/ to category “Request Paid Customization”.
Thank you in advance.
